Compare Acronis vs Axway

Acronis

Based on 208 reviews.

Axway

Based on 37 reviews.

Overview

Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.

Information Not Available

Sample Customers

Axway AMPLIFY Managed File Transfer

BNP Paribas Securities Services, Bollor_, E.ON AG Group, BMW Group, IdenTrust, Gassco, International Post Corporation, SNCF, DB Schenker Logistics, Logius, CSCA, La Poste

Popular Solutions

Acronis Cyber Protect

12 reviews

Acronis Cyber Protect Cloud

22 reviews

Acronis Disaster Recovery

13 reviews

Axway AMPLIFY API Management

1 reviews

Axway AMPLIFY Managed File Transfer

3 reviews

Axway AMPLIFY Application Integration

0 reviews

Top Industries

Computer Software Company

15%

Comms Service Provider

14%

Manufacturing Company

Retailer

Financial Services Firm

19%

Computer Software Company

13%

Insurance Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SameerMogale
Independent Business Owner at 3Kay Solutions
I was using Acronis Cyber Protect that included the backup and usual device support and also EDR. In this instance,...
Read full review of Acronis Cyber Protect »
Sagar Bargode
Technology Specialist at Ideeya technologies
We helped our customers to implement Acronis Disaster Recovery for their main use cases. Our customers are from...
Read full review of Acronis Disaster Recovery »
Pascal Egli
CEO at ASOVA
I use Acronis Cyber Infrastructure primarily to save our M365 resources. The implementation was simple, and the...
Read full review of Acronis Cyber Infrastructure »
Bert Hickman
Owner at Stoneridge Engineering, LLC
I use Acronis for backups. I use it to back up to other drives on the network, back up the entire system, including...
Read full review of Acronis Cyber Protect Home Office »
Sainath Konduru
Information Technology Administrator at a manufacturing company
I am using Acronis Cyber Cloud for database storage, specifically for laptop backups and business-related data.
Read full review of Acronis Cyber Cloud »

Review 1 of 5

Sudhanshu Singh
Associate Software Engineer at a tech services company
There are APIs, which we call application programming interfaces, in IT. These are the calls, which generally take...
Read full review of Axway AMPLIFY API Management »
SantoshKumar11
Application Support Engineer (owner) at a pharma/biotech company
We use the solution for transmission purposes, where we send files from our system to the customer's system.
Read full review of Axway AMPLIFY B2B Integration »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
We use the solution for dealers. We also use it to integrate internal applications.
Read full review of Axway AMPLIFY Application Integration »
Suresh Boga
SC at Capgemini
I am looking for free tools which can replace Axway OmniVision.
Read full review of Axway OmniVision [EOL] »
Anonymous User
Anonymous User at a retailer

Read full review of Axway Appcelerator »

Review 1 of 5

Customer Service

Stephen Achi
Cyber Security Head at a tech services company
I would rate the tech support a nine out of ten. The vendor offers superior-quality support with quick responses.
Read full review of Acronis Cyber Protect Cloud »
Vivek Jaiswal
Manager IT at Shriram Pistons
In our setup, there is an SI acting as an intermediary between our primary partner, from whom we acquired Acronis...
Read full review of Acronis Cyber Protect »
Stavros Samiotis
Partner Account Manager at Interworks S.A.
We selected Acronis Disaster Recovery because it provided quick and effective support. Afterward, when we needed...
Read full review of Acronis Disaster Recovery »
Suresh Bora
IT Infrastructure Lead at iConnect IT Business Solutions DMCC
Technical support is good.
Read full review of Acronis Cyber Protect Cloud »
ManojAshok
Network Security Engineer at Peritas IT Solutions
I rate the technical support a seven out of ten.
Read full review of Acronis Cyber Cloud »
Ratnodeep Roy
Lead Consultant at Stratogent
The technical support is very good for this solution.
Read full review of Acronis Cyber Protect Cloud »
Gitesh Chavan
Enterprise Support Specialist at teamone technologies pvt ltd
Support is responsive.
Read full review of Acronis Cyber Protect Cloud »
Aneesh Mangla
General Consultant at Computer Ware (India) Pvt. Ltd.
The technical support services are great. The team is prompt to respond and is always accessible. We are a channel...
Read full review of Acronis Cyber Protect Cloud »
Lahiru Rathnayake
Engineer - Systems & Security at a tech consulting company
Their support is very good. I usually get in contact with one of the engineers, so when we have questions or troubles...
Read full review of Acronis Cyber Protect »
SameerMogale
Independent Business Owner at 3Kay Solutions
They're quick to get on board, but in my case with the anti-malware, they couldn't suggest anything other than to...
Read full review of Acronis Cyber Protect Cloud »
Gitesh Chavan
Enterprise Support Specialist at teamone technologies pvt ltd
Acronis Backup support could improve. The chat support that they have available is slow, they are not responsive....
Read full review of Acronis Cyber Protect »
Njekwa Anamela
CEO/Managing Director at Computers for Africa Solutions
The support pays a lot of attention to the customers. Here in South Africa, we only have two technicians. I rate the...
Read full review of Acronis Cyber Protect »
Anonymous User
Engineer at a energy/utilities company
I have been in touch with technical support and the last time, at least, was very good. We did get put in contact...
Read full review of Acronis Cyber Protect »
Anonymous User
Product Manager at a wholesaler/distributor
It is good. Basically, they can do the whole deployment, you just need to provide them remote access.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
CTO at a tech services company
The support is generally fine, but the process can be a bit tedious at times. Technicians have mentioned that a...
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Solutions Consultant at a tech company
I have never had the need for support.
Read full review of Acronis Cyber Protect »
Oola Opiyo
Senior Engeneer at Telco Systems
The technical support is reliable and efficient. I would rate the assistance an eight out of ten.
Read full review of Acronis Disaster Recovery »
Anonymous User
Systems Admin at a logistics company
The technical support is less than average.
Read full review of Acronis Cyber Protect »
Anonymous User
Network Engineer at a manufacturing company
I've talked to tech support several times. I would say they're a seven or eight out of 10. This is going to sound...
Read full review of Acronis Cyber Protect »
Anonymous User
IT Administrator at Grant Thornton India LLP
Technical support is good.
Read full review of Acronis Cyber Infrastructure »
Dan Gillman
Senior System Administrator at a manufacturing company
Customer Service: Scale of 1-10, a solid 9! Technical Support: 7
Read full review of Acronis Cyber Protect »
Sharif Shaikh
Senior Operation Executive at a tech services company
The technical support is good.
Read full review of Acronis Cyber Protect »
Zuhair Hasan
Manager, Information Technology Security at Nesma
The customer service and support are okay. When we contact them with a problem, they usually solve the issue or have...
Read full review of DeviceLock DLP »
Anonymous User
Director of Research & Development
Excellent. They have excellent tech support people. I wish all the companies were like them. I always get a live...
Read full review of Acronis Cyber Protect Cloud »
Cesar Lozano
General Manager at Comtodo
The technical support needs some improvement. Although I haven't been requiring any support lately, I do not know how...
Read full review of Acronis Cyber Protect »
Anonymous User
Technical Sales Advisor/Deploy Agent at a tech services company
Customer Service: I would give customer service a rating of 6.5/10. Technical Support: I would give technical support...
Read full review of Acronis Cyber Protect »
Anonymous User
Service Manager at a tech services company
The technical support of Acronis Backup could improve. They have the depth of knowledge but the speed of the response...
Read full review of Acronis Cyber Protect »
Anonymous User
Designer Architect Hardware Solutions at a tech services company
I have not contacted their technical support.
Read full review of Acronis Cyber Protect »
Anonymous User
IT security consultant at a tech services company
The tech support for Acronis Disaster Recovery has been good for us. The support team is knowledgeable, and the...
Read full review of Acronis Disaster Recovery »
Sajith Kalinga
Senior System Engineer at avian Technologies (pvt) ltd
Technical support is helpful. We like that the support is available in the region and it is great working with them.
Read full review of Acronis Cyber Protect »

Review 1 of 30

Eddy Koers
ICT - Operations Employee (Senior) at Menzis
I’m not a direct contact person. I don’t deal with technical support. I can’t say how helpful or responsive they are.
Read full review of Axway AMPLIFY Managed File Transfer »
Chris Grego
Business Development Manager at TPIsfotware
I would rate the technical support as a three out of five.
Read full review of Axway AMPLIFY API Management »
Sudhanshu Singh
Associate Software Engineer at a tech services company
We occasionally need help from the support team of Axway because some of the issues are very technical, and even go...
Read full review of Axway AMPLIFY API Management »
Akash Dalebehera
Technical Specialist at BT - British Telecom
We have used the technical support team of Axway AMPLIFY API Management. Even though their responses are always very...
Read full review of Axway AMPLIFY API Management »
PradeepSingh1
Director Of Operations at a outsourcing company
The technical support team is helpful and very prompt on the ticket. Although, I have had two to three instances in...
Read full review of Axway AMPLIFY Managed File Transfer »
IgmarRautenbach
Managing Director at Tegra
We communicate with Axway, and they consistently respond fast. They provide alternative suggestions and address any...
Read full review of Axway AMPLIFY API Management »
Sayantan Sarkar
Technical Lead at HCL Technologies
I rate the technical support a six out of ten.
Read full review of Axway AMPLIFY Managed File Transfer »
Vishwas Nallabelli
Architect at a tech services company
I would give technical support a rating of 9/10.
Read full review of Axway AMPLIFY Managed File Transfer »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
We use Atos or Capgemini for support. At the moment, the support is good.
Read full review of Axway AMPLIFY Application Integration »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
The technical support services are good regarding response time and first-level support.
Read full review of Axway AMPLIFY Managed File Transfer »
Leandro Barbosa
Product Management at edi-labs sistemas
Technical support is very good. They communicate and provide answers very fast, but I think there's room for...
Read full review of Axway AMPLIFY API Management »
André Christófaro
Data & Analytics Architect at BM&FBOVESPA SA Bolsa de Valores Mercadorias e Futu
In my last experience, the enterprise support assigned by my company was better. We have a dedicated team for this...
Read full review of Axway AMPLIFY API Management »
Madhav Kondapalli
Solutions Architect at a retailer
Technical support is very helpful. We are happy with the level of service we receive.
Read full review of Axway AMPLIFY B2B Integration »
SantoshKumar11
Application Support Engineer (owner) at a pharma/biotech company
The solution's technical support team is very good and responds very quickly.
Read full review of Axway AMPLIFY B2B Integration »
Anonymous User
Owner at a tech services company
We did have the opportunity to use technical support a little bit for some questions. Their work was okay. We were...
Read full review of Axway AMPLIFY API Management »
SouvikGhosh
Application Development Senior Analyst at a computer software company
Axway technical support is great. I would probably give them an eight or nine out of 10. My only problem is that they...
Read full review of Axway AMPLIFY Managed File Transfer »
integarch67
Integration Architect / Specialist at a tech services company
Regretfully, we are in constant touch with the technical support team, but we don't get the kind of support and...
Read full review of Axway AMPLIFY API Management »
Ranjeet Singh Kushwaha
Integration Analyst at Toyota Australia
We have a platinum subscription with Axway, which includes 24/7 support and excellent customer service.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Managed File Transfer Specialist at a financial services firm
Very good support, a high rating for onsite, phone, and web support.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Chief Integration Architect at a logistics company
Technical support is good. We get the support that is required.
Read full review of Axway AMPLIFY API Management »
Igmar Rautenbach
Head: B2B Solutions at Trustlink (Pty) Ltd
We actually provide support to customers. We provide remote support as well as on-premise support. From a support...
Read full review of Axway AMPLIFY API Management »
Anonymous User
Client Executive at a tech services company
Their technical support is good. They know what they're doing.
Read full review of Axway AMPLIFY Application Integration »
Anonymous User
Digital Enterprise Architect at a energy/utilities company
We have dealt with technical support for this solution, and we are satisfied with their service.
Read full review of Axway AMPLIFY API Management »
Anonymous User
Director, Head of Transformation at a financial services firm
Our partners offer us support.
Read full review of Axway AMPLIFY API Management »
Anonymous User
Delivery Module Lead at a tech services company
Vendor support of this application is really good if you have opted for that.
Read full review of Axway Synchrony »
Anonymous User
Director - Service Operations at a tech services company
The technical support is very good.
Read full review of Axway Synchrony »
Anli DAROUECHE
president of the company at DARAN IT
We have contacted the support team, and I feel that they are quite efficient.
Read full review of Axway AMPLIFY Managed File Transfer »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
Axway technical support is good. They also have a very good website.
Read full review of Axway AMPLIFY Application Integration »
Anonymous User
Tactisch Middleware beheerder at a financial services firm
I would give technical support a rating of 8/10. When we needed a consultant, he came.
Read full review of Axway Synchrony »
Anonymous User
Senior Systems Engineer at a financial services firm
I would give technical support a rating of 4/10. It was difficult to communicate in English with this team. Only a...
Read full review of Axway Automator »

Review 1 of 30

Technical Support

No Data Available

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