Compare Acronis vs Axway

Acronis

Based on 210 reviews.

Axway

Based on 37 reviews.

Overview

Acronis International GmbH is a private Swiss company which provides data protection solutions worldwide. Acronis develops software for backup, disaster recovery, and secure file sharing and data access. Founded in 2003, the majority of Acronis' customers are small and medium-sized enterprises with several hundred employees. Acronis provides comprehensive backup and recovery solutions for both physical and virtual environments, Windows and Linux servers, as well as multiple hypervisors.

Information Not Available

Sample Customers

Axway AMPLIFY Managed File Transfer

BNP Paribas Securities Services, Bollor_, E.ON AG Group, BMW Group, IdenTrust, Gassco, International Post Corporation, SNCF, DB Schenker Logistics, Logius, CSCA, La Poste

Popular Solutions

Acronis Cyber Protect

13 reviews

Acronis Cyber Protect Cloud

22 reviews

Acronis Disaster Recovery

11 reviews

Axway AMPLIFY API Management

0 reviews

Axway AMPLIFY Managed File Transfer

3 reviews

Axway AMPLIFY Application Integration

0 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

14%

Manufacturing Company

Retailer

Financial Services Firm

18%

Computer Software Company

12%

Government

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohamed Naeem
Responsible for Internet Technology Development at College of International Transport & Logistics - CITLC
My customers' main use cases for Acronis Cyber Protect include all categories: educational, retail, and contractors....
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Sagar Bargode
Technology Specialist at Ideeya technologies
We helped our customers to implement Acronis Disaster Recovery for their main use cases. Our customers are from...
Read full review of Acronis Disaster Recovery »
Pascal Egli
CEO at ASOVA
I use Acronis Cyber Infrastructure primarily to save our M365 resources. The implementation was simple, and the...
Read full review of Acronis Cyber Infrastructure »
Bert Hickman
Owner at Stoneridge Engineering, LLC
I use Acronis for backups. I use it to back up to other drives on the network, back up the entire system, including...
Read full review of Acronis Cyber Protect Home Office »
Sainath Konduru
Information Technology Administrator at a manufacturing company
I am using Acronis Cyber Cloud for database storage, specifically for laptop backups and business-related data.
Read full review of Acronis Cyber Cloud »

Review 1 of 5

Sudhanshu Singh
Associate Software Engineer at a tech services company
There are APIs, which we call application programming interfaces, in IT. These are the calls, which generally take...
Read full review of Axway AMPLIFY API Management »
SantoshKumar11
Application Support Engineer (owner) at a pharma/biotech company
We use the solution for transmission purposes, where we send files from our system to the customer's system.
Read full review of Axway AMPLIFY B2B Integration »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
We use the solution for dealers. We also use it to integrate internal applications.
Read full review of Axway AMPLIFY Application Integration »
Suresh Boga
SC at Capgemini
I am looking for free tools which can replace Axway OmniVision.
Read full review of Axway OmniVision [EOL] »
Anonymous User
Anonymous User at a retailer

Read full review of Axway Appcelerator »

Review 1 of 5

Customer Service

Gitesh Chavan
Enterprise Support Specialist at teamone technologies pvt ltd
I would rate the customer support of Acronis Cyber Infrastructure as ten out of ten.
Read full review of Acronis Cyber Infrastructure »
Presalesman67
Presales & Projects Manager at a tech services company
Normally, we get support from our team.
Read full review of Acronis Cyber Protect »
Lahiru Rathnayake
Engineer - Systems & Security at a tech consulting company
Their support is very good. I usually get in contact with one of the engineers, so when we have questions or troubles...
Read full review of Acronis Cyber Protect »
Bayu Jayasukma.
Cloud Product Specialist at PT. DATACOMM DIANGRAHA
The support has been consistently excellent. I did escalate an issue the customer was facing. Overall, everything has...
Read full review of Acronis Cyber Protect Cloud »
Darwin Cabiluna
Technical Director at Edge Cloud
The technical support for the solution is very good and responsive to our queries. I rate the technical support an...
Read full review of Acronis Disaster Recovery »
Anonymous User
User Support at a tech services company
Customer Service: 6 out 10 Technical Support: 6 out 10
Read full review of Acronis Cyber Protect »
Anonymous User
Owner at a tech services company
They have local tech support, which is good.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Technical Sales Advisor/Deploy Agent at a tech services company
Customer Service: I would give customer service a rating of 6.5/10. Technical Support: I would give technical support...
Read full review of Acronis Cyber Protect »
Tudor Ancu
CEO at Ankh It Srl
We raise a support ticket when we need help. Depending on what we write in the ticket, the support team will come...
Read full review of Acronis Cyber Protect »
Anonymous User
Director at PeerSpot
Their technical support is excellent.
Read full review of Acronis Cyber Protect »
Anonymous User
Director at a tech services company
My team has interacted with them, and it has been fine. I don't interact with them myself.
Read full review of Acronis Cyber Protect »
Anonymous User
Cyber Security Analyst at a tech services company
Acronis support is pathetic. It takes five days to open the case.
Read full review of Acronis Cyber Protect »
Anonymous User
Works
Fast, responsive, overall good.
Read full review of Acronis Cyber Protect »
Anonymous User
Owner
Recently, fantastic. I'm very happy with them. I actually complained to the head office a few times two years ago...
Read full review of Acronis Cyber Protect »
Sagar Bargode
Technology Specialist at Ideeya technologies
Technical support from Acronis requires some improvisation; we do not get on-time support, and we face issues...
Read full review of Acronis Disaster Recovery »
Izzat Doleh
General Manager at Dynamic Data
We are a technical company, we have not opened any tickets with support. We have been able to resolve the issues...
Read full review of Acronis Cyber Protect »
Sobaan Shamsi
Sales Attendant at Zoffec Infotech
The product's support is good.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Directeur service informatique at a comms service provider
Acronis Cyber Protect Cloud technical support is good.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Applications Engineer
Technical support was mixed. We were partnered with Acronis and when I would call, it was pretty good. Sometimes it...
Read full review of Acronis Cyber Protect »
Anonymous User
Product Manager at a wholesaler/distributor
It is good. Basically, they can do the whole deployment, you just need to provide them remote access.
Read full review of Acronis Cyber Protect Cloud »
WillemKleynhjans
System Engineer at TechFix
The solution’s technical support is good.
Read full review of Acronis Disaster Recovery »
Anonymous User
IT security consultant at a tech services company
The tech support for Acronis Disaster Recovery has been good for us. The support team is knowledgeable, and the...
Read full review of Acronis Disaster Recovery »
Manuel Cortazar
Systems Manager at a outsourcing company
Yes, yes. Since the beginning, I was telling you I've had problems with a few usernames and passwords for Windows...
Read full review of Acronis Cyber Protect »
Anonymous User
Applications Analyst IV
Technical support has been excellent.
Read full review of Acronis Cyber Protect »
Mohamad Abbas
Cloud and Application Business Unit Manager at Jawraa
The product's technical support is helpful.
Read full review of Acronis Cyber Protect »
Anonymous User
SA at a university
The vendor that is helping us, their knowledge is limited. They need to further their knowledge to help us with the...
Read full review of Acronis Cyber Protect »
Anonymous User
Systems Administrator at a non-profit
Customer Service: I haven't dealt with them at all. Technical Support: Tech support has been great.
Read full review of Acronis Cyber Protect »
Anonymous User
Systems Admin at a logistics company
The technical support is less than average.
Read full review of Acronis Cyber Protect »
Yossi Carmel
IT Administrator at A.P. Moller - Maersk
I called technical support once or twice, I did not speak to them very much but they responded right away.
Read full review of Acronis Cyber Protect Cloud »
Anonymous User
Works
Outstanding. Their telephone support is wonderful, including their ability to take control of my computer and...
Read full review of Acronis Cyber Protect »

Review 1 of 30

IgmarRautenbach
Managing Director at Tegra
We communicate with Axway, and they consistently respond fast. They provide alternative suggestions and address any...
Read full review of Axway AMPLIFY API Management »
Eddy Koers
ICT - Operations Employee (Senior) at Menzis
I’m not a direct contact person. I don’t deal with technical support. I can’t say how helpful or responsive they are.
Read full review of Axway AMPLIFY Managed File Transfer »
PradeepSingh1
Director Of Operations at a outsourcing company
The technical support team is helpful and very prompt on the ticket. Although, I have had two to three instances in...
Read full review of Axway AMPLIFY Managed File Transfer »
Sayantan Sarkar
Technical Lead at HCL Technologies
I rate the technical support a six out of ten.
Read full review of Axway AMPLIFY Managed File Transfer »
Chris Grego
Business Development Manager at TPIsfotware
I would rate the technical support as a three out of five.
Read full review of Axway AMPLIFY API Management »
Akash Dalebehera
Technical Specialist at BT - British Telecom
We have used the technical support team of Axway AMPLIFY API Management. Even though their responses are always very...
Read full review of Axway AMPLIFY API Management »
Sudhanshu Singh
Associate Software Engineer at a tech services company
We occasionally need help from the support team of Axway because some of the issues are very technical, and even go...
Read full review of Axway AMPLIFY API Management »
SouvikGhosh
Application Development Senior Analyst at a computer software company
Axway technical support is great. I would probably give them an eight or nine out of 10. My only problem is that they...
Read full review of Axway AMPLIFY Managed File Transfer »
Igmar Rautenbach
Head: B2B Solutions at Trustlink (Pty) Ltd
We actually provide support to customers. We provide remote support as well as on-premise support. From a support...
Read full review of Axway AMPLIFY API Management »
Anonymous User
Director, Head of Transformation at a financial services firm
Our partners offer us support.
Read full review of Axway AMPLIFY API Management »
Leandro Barbosa
Product Management at edi-labs sistemas
Technical support is very good. They communicate and provide answers very fast, but I think there's room for...
Read full review of Axway AMPLIFY API Management »
Anonymous User
Senior Systems Engineer at a financial services firm
I would give technical support a rating of 4/10. It was difficult to communicate in English with this team. Only a...
Read full review of Axway Automator »
Anonymous User
Chief Integration Architect at a logistics company
Technical support is good. We get the support that is required.
Read full review of Axway AMPLIFY API Management »
integarch67
Integration Architect / Specialist at a tech services company
Regretfully, we are in constant touch with the technical support team, but we don't get the kind of support and...
Read full review of Axway AMPLIFY API Management »
Madhav Kondapalli
Solutions Architect at a retailer
Technical support is very helpful. We are happy with the level of service we receive.
Read full review of Axway AMPLIFY B2B Integration »
Anonymous User
Director - Service Operations at a tech services company
The technical support is very good.
Read full review of Axway Synchrony »
André Christófaro
Data & Analytics Architect at BM&FBOVESPA SA Bolsa de Valores Mercadorias e Futu
In my last experience, the enterprise support assigned by my company was better. We have a dedicated team for this...
Read full review of Axway AMPLIFY API Management »
Ranjeet Singh Kushwaha
Integration Analyst at Toyota Australia
We have a platinum subscription with Axway, which includes 24/7 support and excellent customer service.
Read full review of Axway AMPLIFY Managed File Transfer »
SantoshKumar11
Application Support Engineer (owner) at a pharma/biotech company
The solution's technical support team is very good and responds very quickly.
Read full review of Axway AMPLIFY B2B Integration »
Vishwas Nallabelli
Architect at a tech services company
I would give technical support a rating of 9/10.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Tactisch Middleware beheerder at a financial services firm
I would give technical support a rating of 8/10. When we needed a consultant, he came.
Read full review of Axway Synchrony »
Anonymous User
Client Executive at a tech services company
Their technical support is good. They know what they're doing.
Read full review of Axway AMPLIFY Application Integration »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
Axway technical support is good. They also have a very good website.
Read full review of Axway AMPLIFY Application Integration »
Anonymous User
Managed File Transfer Specialist at a financial services firm
Very good support, a high rating for onsite, phone, and web support.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Delivery Module Lead at a tech services company
Vendor support of this application is really good if you have opted for that.
Read full review of Axway Synchrony »
Anonymous User
Digital Enterprise Architect at a energy/utilities company
We have dealt with technical support for this solution, and we are satisfied with their service.
Read full review of Axway AMPLIFY API Management »
Anli DAROUECHE
president of the company at DARAN IT
We have contacted the support team, and I feel that they are quite efficient.
Read full review of Axway AMPLIFY Managed File Transfer »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
The technical support services are good regarding response time and first-level support.
Read full review of Axway AMPLIFY Managed File Transfer »
Anonymous User
Owner at a tech services company
We did have the opportunity to use technical support a little bit for some questions. Their work was okay. We were...
Read full review of Axway AMPLIFY API Management »
GuirinoCiliberti
Principal Solution Architect at a comms service provider
We use Atos or Capgemini for support. At the moment, the support is good.
Read full review of Axway AMPLIFY Application Integration »

Review 1 of 30

Technical Support

No Data Available

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