Zapier Reviews

The Zendesk, MailChimp, and Formstack integrations are valuable.

It allowed us to bridge marketing tools and support tools for transparency and better process management.

The visual display of connections, say, in a process map; not really high priority, more of a nice to have.

I have used Zapier for four years.

We did have stability issues, at one point every week. This was 3 years ago.

We have not had scalability problems.

Technical support is fantastic; top notch. One of the co-founders took time to look into one of our problems.

Setup is fairly straightforward. It is a pretty intuitive UX.

We didn’t evaluate alternative solutions.

Create a QA environment and play with the triggers to your heart’s content. Intentionally try to break the zaps.

The ability to link Google Sheets to Salesforce is the most valuable feature.

Zapier allows us to accurately connect RingCentral to Salesforce, allowing us to get accurate counts of sales rep call totals.

Sometimes, it is hard to work with leads and some custom objects through Zapier.

I have been using Zapier for one year.

We have not had stability issues so far.

We have not had scalability issues.

Technical support is very bad. But, thankfully, not needed often.

No previous automated solution was available.

It was a very difficult setup, and the company does not help. You have to figure it out by yourself through trial and error.

It is expensive, but worth it if you use multiple online platforms.

We did not evaluate alternatives.

It requires substantially experienced, in-house data operations staff for management of Zapier.com.

Most valuable is the ability to connect many disparate tools, such as Google Sheets, Trello, Slack, Autopilot, etc.

One way it improved how we function is that a message posted to a particular Slack channel can become a to-do with the tool Trello. We also take alerts from Autopilot and use that to trigger a Slack message for our sales team to follow up with a particular customer. We also connect an Excel sheet with a Trello card for our car inspections. There are many uses for operations, marketing, and sales.

There are no areas for improvement that I can think of.

I have used Zapier for 18 months.

A few times our zaps would get turned off.

We have not had scalability issues.

I rate support very high; excellent customer support.

We did not have a previous solution.

Setup is fairly straightforward.

It costs $45.83 for Professional.

We did not look at other solutions that I am aware of.

Automatic connections between CRM and the email system is the most valuable feature.

I had to disconnect it, because it was not working right. Our CRM system is not well-known, so I think that was part of the problem.

Customer service could be better. When I asked questions about how to connect it again, I was told it could not be done. I know that is not correct, because Zapier does have connections with our email system.

I have used this solution for a few months and then I disconnected it.

The technical support is low.

The setup was only complex because I had to use WebHook.

We did not look at other solutions.

I am sure it is a great product, if you have someone who understands your email system to advise you accordingly.

Webhooks and multi-step zaps are the most valuable features. We can use custom code (JavaScript and Python) to build custom features into the platform.

For example, in Pipedrive, you do not get a notification when a deal is added via a web form. With Zapier, you can do that. (This feature is being implemented in Pipedrive in the near future, but right now Zapier has a good workaround.)

Right now, Zaps only run once. Also, you cannot do automations in bulk.

I have used Zapier for about two years.

We only had a a stability issue once where Zapier had downtime. Other than that, it’s been working fine.

Zapier is good for small businesses, but it’s not reliable enough for large enterprise businesses where you need to automate business critical services.

It’s good for simple stuff, such as when a deal gets to a specific stage. It automatically adds a new activity. Notifications sync with different cloud services.

I would give technical support a rating of 10/10.

Zapier was my first trigger-based automation platform.

The first time setup was a little bit confusing. However, I was able to get the hang of it within a couple of days of experimenting.

It’s a cheap option if you want to automate more than three or four automation flows. However, it is expensive if you simply want to automatically get notifications from your service.

There were no other options that I knew of at the time. Now there are good alternatives, such as Automate.io, APIANT, and Flow XO.

Check out Zapier apps. It gives you many more options to play around with in Zapier.

As a marketer, the most valuable features are automation of the following:

• Content curation
• Client onboarding
• Gathering qualitative data using surveys

• We use it for social media curation, sales funneling, and client onboarding automation.
• We also use it to gather qualitative data from our audience via Typeform integration.
• Internally, it helps us with team productivity and collaboration.
• Curation of top articles for social media marketing has never been easy. Our team can now seamlessly collaborate using Pocket to Buffer integration. Through Zapier, we are able to vet all content before they get shared on social media platforms.
• As an SaaS business, client onboarding is a crucial part of our workflow. Zapier makes it a lot easier for us to create sales (Pipedrive) to CRM (Autopilot) integrations, as well as setting up the necessary push notifications (Slack), so all team members get constant updates about what’s happening.
• This allows the team to be more transparent and accountable as everyone knows who’s doing what and everyone is on the same page.

Some integration isn't available. I think the expansive list of software that they support just reflects Zapier’s commitment to doing great work.

Zapier has also been very proactive and they really listen to what their users want.

I have been using Zapeir for seven months.

I haven’t experienced major stability problems. There were a few instances when a trigger-action did not fire or there was a delay. During these instances, however, I would just retest the step and it was fine.

Our database is not that large. So far, we haven’t encountered any scalability issues, even though we’re gradually scaling.

I haven’t had the need to contact support, as the use of Zapier has been straightforward.

Zapier has been "top-of-mind" when an automation tool is mentioned.

The initial setup was very straightforward.

We are a startup, so getting the starter plan was the most practical option for us.

We didn’t look at any alternatives.

Zapier is a powerful tool. It’s really up to the users to maximize its capability and use it with as many Zapier hacks (for both marketers and developers) as possible.

The most valuable feature is the webhook function that integrates to all the applications. Another valuable feature is the advanced integration to Infusionsoft.

It can do many things. But for this use case, we had summer school classes for sale.

We needed to have student purchases and detailed information about their children pop up from our CRM database (Infusionsoft) to a Google Sheet document that everyone could see.

We needed each different class to pop onto a different sheet so the teachers could then start preparing for the students.

We webhooked (HTTP posted) information from Infusionsoft straight to Zapier and it redirected information into Google Sheets.

I think it’s brilliant because the webhook feature allows you to basically send information from any application and connect to all the most common applications on the market.

The possibilities are great and the limitations are very small.

The only frustrating thing was the support. Most applications have a chat or call center function for support. Zapier did not have this function, which meant you had to send a case and wait up to 2-3, or sometimes even 4 or more days, for a reply.

I have used Zapier for three or four years.

I have found it to be very reliable for the things I have done. As an IT project manager, I use Zapier for many use cases with all of my clients.

Zapier is a good solution to use when you have no other alternative or when you can’t afford a solution that involves high priced coding.

When companies are small, they need to save on costs where they can. This is a great solution to use until they have enough money to purchase better solutions that they can afford.

I have used their support for many projects. I would give them a rating of 5/10. It was average. Like I said, without the on-demand chat or call-in function, it is still behind the curve of most SaaS companies.

I used other types of solutions like MyFusion Helper or PlusThis, which are great for connecting my database system “Infusionsoft” to other systems.

But, in some cases, these applications are limited in where they can connect to Infusionsoft.

Zapier has a myriad of connections. I still use other applications to connect to my CRM database tool, but if I can’t find a good one, I will use Zapier, because it usually connects.

If you’ve never used a third-party plugin to connect applications before, it can seem confusing. But after doing one or two Zaps, I have found it fairly easy for a tech-savvy person to figure it out. There are some functions that are more difficult to leverage, which will require an average person to seek help.

I think it all depends on how many transactions or tasks you’re sending through Zapier. You’ll definitely want to make sure it’s satisfying your needs. For some, they might be able to use the free version with only 100 tasks a month.

I evaluated MyFusion Helper and PlusThis.

Zapier can usually do what you want to do. You sometimes just don’t know how to do it. Make sure you ask if you’re confused.

• Requeue
• Collaborative functionality
• Wordpress integration

The time saved on messaging frequency and scheduling.

Some colleagues don’t find the chat/email channels that intuitive. I would really like a Slack integration for this. I would also like to know:

• Comparative visibility of other times
• Retrospective reports on best time vs. worst time
• Percentage of max reach CS achieved for us on messaging on the requeue. In this way, the algorithm can be ‘proven and trusted’ more.

I have used Zapier for two years at two employers.

We have not had stability problems.

We have not had scalability problems.

I would give technical support a rating of 9/10.

We used to use Hootsuite where impressed CS had wider integrations than just social networks. So the blog plugin, for example, was convincing enough to justify the cost.

The calendar gives the department greater visibility on its output. Drag-and-drop scheduling was also attractive

The setup was not complex.

It is not cheap and there are other similar offerings (Nelio), but requeue is a time saver.

Although, as above, it would be nice to see an efficiency report on how well the algorithm did for us. Maybe even a prediction when we set up a fixed time for a post. CS advises us to put it later/earlier and how many more views we could get.

We didn’t look at other alternatives.

It’s not totally "set and forget". Don’t spend your saved time watching the dashboard, but it will save you time.