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Principal Consultant at a computer software company with 1,001-5,000 employees
Reseller
Top 10
Mar 2, 2026
Scriptless automation has accelerated complex SAP regression cycles and simplified maintenance
Pros and Cons
  • "The main benefit that Worksoft Certify provides for me as an end user is scriptless automation, which is very important because there is no coding involved in it."
  • "For points of improvement for Worksoft Certify, the first point is AI, the second one is technical support, and I feel that the UI improvements on Worksoft Certify over the last 11 years have been comparatively low compared to the competition in the market right now."

What is our primary use case?

I have experience with Continuous Test Manager for running tests across complex environments, and we have performed continuous integration with other tools where we are able to perform nightly runs across multiple machines and create scheduled test runs and get the results back using Worksoft.

What is most valuable?

Dynamic identification and scriptless automation is one of the features that I definitely appreciate in Worksoft, mainly in both Tricentis Tosca and Worksoft. Along with that, working on multiple SAP screens and having sub-processes and having the layouts and record sets helped a lot in maintaining the test data in a more effective way.

The main benefit that Worksoft Certify provides for me as an end user is scriptless automation, which is very important because there is no coding involved in it. The maintenance of the scripts is very simple, and I do not have to do a lot of maintenance of the test scripts once the scripts are created successfully. The maintenance is low, and the data maintenance is easy. Along with that, I can work on multiple applications and switch between applications effectively using this tool.

We can perform reporting at the time of execution from Worksoft, but we have to do a slight customization for it. We created our own custom reports using Excel and reporting and we were able to get the results as needed.

What needs improvement?

I have used some AI-powered test prioritization, and I feel that comparing with other tools, it can be improved more in Worksoft. There is a lot of scope for improvement in that area.

In terms of process documentation in Worksoft, we are able to recognize a majority of the objects using the business capture feature, which was good. I do not face any major challenges with it, apart from a few things like challenges with respect to performing drag and drop operations.

For points of improvement for Worksoft Certify, the first point is AI, the second one is technical support, and I feel that the UI improvements on Worksoft Certify over the last 11 years have been comparatively low compared to the competition in the market right now. There can be improvement in the execution duration, as the scripts take a bit more time in execution compared to other tools available.

For how long have I used the solution?

I have been working with Worksoft Certify for almost 11 years since 2014.

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What do I think about the stability of the solution?

I understand that the majority of the automations are stable. From one to ten, I would rate stability for Worksoft Certify around eight out of ten.

What do I think about the scalability of the solution?

I would rate scalability eight regarding the ability to scale and expand.

How are customer service and support?

I rate technical support from Worksoft around six out of ten.

Which solution did I use previously and why did I switch?

In my personal opinion, I prefer Tricentis Tosca when comparing Worksoft Certify and Tricentis Tosca. Many customers prefer Tricentis Tosca over Worksoft depending on their requirements, while some depend on the cost and pricing. As a practitioner of automation tools, I work on multiple automation tools like Panaya, Tricentis Tosca, Worksoft Certify, accelQ, and others, and we choose the tool based on the customer's requirement. However, I can see improvements going faster in competitive tools compared to Worksoft, which is what they have to improve on.

How was the initial setup?

The initial setup for Worksoft is comparatively simple, and I can say it is around moderate. A person with basic knowledge can start working on Worksoft compared to other automation tools where a lot of knowledge is needed.

What about the implementation team?

Worksoft Certify is deployed on-premises where I was using it, and I think it can be implemented in the cloud as well. I am currently working on the on-premises version combined with Tosca. I confirm that I am currently using Worksoft Certify and Tosca totally on-premises.

What was our ROI?

Regarding how Worksoft Certify impacts regression cycle time, we have a huge regression suite of around eight thousand plus test cases, and we are able to complete it within two to three days based on the time and duration that the execution happens. Previously, it used to take more than a week, and now it is happening in less than two days. We are trying to achieve it in one day, but as of now, we are doing it in two days.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing for Worksoft Certify as moderate and competitive, and I do not mark it as high. In my opinion, it is reasonable money for that solution.

What other advice do I have?

Overall, I would say around eight out of ten is my final rating for Worksoft Certify, and definitely there is some room for improvement.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Last updated: Mar 2, 2026
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Sabbani Tharun - PeerSpot reviewer
Automation Consultant at a consultancy with 10,001+ employees
Real User
Top 10
Jan 9, 2026
Automation has improved web testing for sap workflows and supports flexible record-based scripts
Pros and Cons
  • "I have not seen any stability issues."
  • "The downside of Worksoft Certify is related to loops and conditions. It is somewhat complex compared to other tools I have worked with."

What is our primary use case?

We automate SAP applications and SAP Fiori using Worksoft Certify. We perform automation for SAP Fiori with simple test cases, such as creation of sales orders and STOs. We primarily focus on web application automation.

What is most valuable?

The record sets in Worksoft Certify are my favorite feature. They are very flexible for our needs.

I have tried using the Business Capture feature in Worksoft Certify. I think Business Capture is the first step or the basic step to build scripting. It is somewhat easy to capture the objects and to build the scripts. It is somewhat helpful. Similarly, we have XScan in Tosca, which is a scanning tool. It will be very helpful in the scripting and development parts.

What needs improvement?

The downside of Worksoft Certify is related to loops and conditions. It is somewhat complex compared to other tools I have worked with. If I want to implement some conditions, it looks somewhat complex to me. Perhaps it is because of my experience with Certify, but I faced some difficulty in building the conditions. When creating multiple test cases using the libraries with the same data, instead of building multiple test cases, we can use the record set, which is fine. However, if you want to use conditions, such as if-else loops or while loops in the RTBs, it looks somewhat difficult. That is what I remember.

For how long have I used the solution?

In my four years in my career, I used Worksoft Certify for one year, and then one year back, I used it for another year.

What do I think about the stability of the solution?

I have not seen any stability issues. It is a good tool.

What do I think about the scalability of the solution?

For the scalability aspect of Worksoft Certify, I would rate it four out of five. You can scale.

How are customer service and support?

Most of the things would be handed over by my lead when it comes to contacting the technical support or customer support.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have used Tosca, which is somewhat similar to Worksoft Certify as a no-coding, scanning-based tool.

I worked more on Tosca, which is the reason I favor it more. Tosca is my favorite compared to Worksoft Certify.

How was the initial setup?

Deployment of Worksoft Certify is somewhat easy. I came in the middle of the project, so I am not aware of the details about the deployment. We use Azure for the test management tool. I am not sure about all the specifics. It is somewhat easy once I learned everything. Theoretically, it is easy.

What about the implementation team?

Worksoft Certify itself will take leadership for the maintenance.

What was our ROI?

I have not used any AI-powered test prioritization or AI-powered tools within Certify. I did not get that good an amount of opportunity. In the early part of my project, I did only executions. Then after about six months, I started scripting. It was a support project, so I did not get a chance to explore everything.

What other advice do I have?

To be honest, I did not recall everything about the Continuous Testing Manager in Worksoft Certify. It has been a one-year gap, and I worked on multiple automations. All the knowledge is fading. My overall review rating for this product is eight out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jan 9, 2026
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Worksoft Certify
February 2026
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Test Engineering Manager at a tech vendor with 10,001+ employees
Real User
Top 20
May 22, 2025
Requires minimal coding and provides good value with continuous testing
Pros and Cons
  • "We're getting good value from continuous testing management, and the fact that it's also codeless is valuable."
  • "I can definitely recommend it to other users."
  • "Based on my colleagues' feedback, there are still some minor issues concerning continuous testing, particularly related to the timeout feature."
  • "Based on my colleagues' feedback, there are still some minor issues concerning continuous testing, particularly related to the timeout feature."

What is our primary use case?

Our main use case for Worksoft Certify is front-end automation, and we're also looking at offline testing where we can leave Worksoft Certify running while we go offline, so there's continuous testing.

I am not the day-to-day user myself, but many members of my team are.

What is most valuable?

We're getting good value from continuous testing management, and the fact that it's also codeless is valuable. It requires minimal to no coding at all, helping to ramp up the knowledge for our testers. I've not heard of any issues related to integration from our team.

What needs improvement?

Based on my colleagues' feedback, there are still some minor issues concerning continuous testing, particularly related to the timeout feature. Overall, we don't have major issues with it. We are satisfied with the functionality part.

For how long have I used the solution?

I have been working with Worksoft Certify for a couple of years.

What do I think about the stability of the solution?

It's stable. I would rate it a nine out of ten for stability. 

What do I think about the scalability of the solution?

I would rate the scalability of Worksoft Certify a nine out of ten. We are an enterprise company. It covers companies of all sizes.

How are customer service and support?

Their technical support is responsive, which is good, and their solutions are timely. We just had a couple of instances that took a bit longer, but overall, we are satisfied.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is not so complex, but it still needs some work. Overall, it's pretty easy and straightforward. Our deployment model is hybrid.

Which other solutions did I evaluate?

I am not certain which competitors Worksoft Certify has on the market, but Selenium is always present. Additionally, a few AI-driven automation tools are emerging.

We are not using any AI integration with Worksoft Certify yet, but I think they are coming up with AI-supported features.

What other advice do I have?

I can definitely recommend it to other users. I would rate Worksoft Certify a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Srabanti Pramanik - PeerSpot reviewer
Project Manager at a tech services company with 51-200 employees
Real User
Top 5
Oct 14, 2025
Has streamlined SAP test automation and reduced regression cycle time through no-code capabilities
Pros and Cons
  • "Worksoft Certify helps in reducing regression cycle time because manual testing takes substantial time and can lead to errors, and with Worksoft Certify, it will definitely help reduce resources as time and ROI will also increase."
  • "If any AI-powered features are included, that would be great. We've already seen the beginning of self-healing capabilities, but additional integrations with AI would be beneficial."

What is our primary use case?

My current use case for Worksoft Certify is mainly for test automation with SAP.

How has it helped my organization?

Worksoft Certify helps in reducing regression cycle time because manual testing takes substantial time and can lead to errors. With Worksoft Certify, it will definitely help reduce resources as time and ROI will also increase.

I have used Continuous Testing Manager (CTM) to run some tests, and it is based on lights-out testing, which helps significantly with overnight execution. CTM is effective for managing the testing process because it is helpful; you don't have to sit in front of the machine and see the execution, as you can schedule the executions and see the results.

What is most valuable?

Worksoft Certify is a no-code tool that works effectively with SAP, and I appreciate all the features compared to other tools.

Teams who are planning for automation and are still in manual testing can use Worksoft Certify, and significant time and resources will be reduced.

Reporting for Worksoft Certify is also excellent; we have the BPP reports customized, and recently WRS has been implemented, so all these features are beneficial.

What needs improvement?

If any AI-powered features are included, that would be great. We've already seen the beginning of self-healing capabilities, but additional integrations with AI would be beneficial. Focusing more on AI and its integration with Worksoft would really help enhance our processes.

For how long have I used the solution?

I have been working with Worksoft Certify for more than 12 years.

What do I think about the stability of the solution?

For stability, I would rate Worksoft Certify a nine out of ten.

What do I think about the scalability of the solution?

For scalability, I would rate it as the best.

How are customer service and support?

I would rate their technical support a nine out ten. I am satisfied with it.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup process for Worksoft Certify is quite easy; it requires just installation to use it. I have worked in many different environments, including both on-premises and cloud options such as AWS.

We purchased Worksoft Certify through a partner because we are a vendor.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing for the product as reasonable. As it is a quality tool, the price is slightly higher, but that is acceptable compared to other tools, especially considering the ROI.

Which other solutions did I evaluate?

I can compare Worksoft Certify with Selenium, as we need to write code in Selenium but not in Worksoft Certify, and other tools such as Katalon Studio can also be compared with Worksoft Certify.

What other advice do I have?

Overall, I would rate Worksoft Certify a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Oct 14, 2025
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Venkata Manikanta Somala - PeerSpot reviewer
Test Engineer at Wipro Limited
Real User
Top 5
Jul 28, 2025
Best tool for SAP Environment & Powerfull Automation tool with user friendly interface
Pros and Cons
  • "LiveTouch is the best feature of Worksoft Certify; live touching the objects is very beneficial, and we can use the dynamic windows and objects."
  • "When automating procedures in web applications with Worksoft Certify, we mostly face object and Windows issues. It would be better if Worksoft Certify fixes this issue."

What is our primary use case?

We primarily used Worksoft Certify to automate SAP applications, and it is also well suited for web application automation as well.

How has it helped my organization?

Worksoft Certify has improved in many places in my organization, mainly in automating SAP applications. It helped reduce manual testing efforts and it's minimizing the chances of human error. Its well suited to automate both SAP and web applications made it highly adaptable to our needs. With its integration into our Agile and continuous testing workflows, we were able to deliver faster and with greater confidence. Overall, it has enhanced the efficiency and quality of our testing process.

What is most valuable?

SAP objects don’t usually change much, but I found the dynamic object identification really helpful for web apps as well as SAP like after upgrade when something is changes. It helps keep the scripts stable and saves time on maintenance.

What needs improvement?

From my experience, Worksoft Certify is a good tool for automating SAP, and it also works fine with web apps. But while creating or running scripts, we do face some automation abort issues, which break the flow and need rework. Also, sometimes it feels a bit slow, especially when running more scripts together. If the speed and stability can be improved, that would really help. We are using CTM for scheduling and managing runs it’s useful, but there’s still some scope to improve things like live monitoring and checking results more easily.

For how long have I used the solution?

I have been using Worksoft Certify for three and a half years.

What do I think about the scalability of the solution?

From what I’ve seen, it scales well. We started with fewer scripts and later added more without issues, especially with CTM handling the runs. But yeah, we need to plan properly to manage the load smoothly.

How are customer service and support?

Customer service and support were good overall. I’d rate it around 80% based on my experience.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have only experience with Worksoft Certify itself, so I'm not completely aware of other products for comparison.

What's my experience with pricing, setup cost, and licensing?

Yeah, the setup and license cost is a bit high as per I known but if you’re working mostly on SAP, it’s worth it definitely. You just need to plan based on your project and how much you’ll use it.

What other advice do I have?

I can perfectly recommend this product to others because Worksoft Certify is very user-friendly and we can easily automate the test cases. I would be interested in being a reference for Worksoft. The vendor can contact me if they have any questions about my review. I rate Worksoft Certify eight to nine out of ten overall.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jul 28, 2025
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Shailesh-Parkhe - PeerSpot reviewer
Manager-Projects at Cognizant
Real User
Nov 22, 2023
Powerful automation tool with a user-friendly interface, codeless automation, and adaptability to complex business processes, particularly in SAP environments
Pros and Cons
  • "The tool itself is highly effective, especially when it comes to comprehensibility for newcomers."
  • "The primary area for improvement is the support service."

What is our primary use case?

It serves as our primary automation tool, specifically utilized for testing purposes. The tool predominantly finds application in functional testing and integration testing for our customers.

What is most valuable?

The tool itself is highly effective, especially when it comes to comprehensibility for newcomers. Even during the initial learning phase, I found it remarkably user-friendly. It facilitates quick onboarding and training of new resources. It offers features for building automation scripts, such as search and certify capture. A notable advantage is that it doesn't rely on other tools like Micro Focus UFT or Micro Focus ALM for script execution. Worksoft can run independently without the need for support from Microsoft Office, although the option to use it for maintaining data exists. The tool also includes debugging features and comprehensive reporting capabilities, generating PDF reports for easy analysis.

What needs improvement?

The primary area for improvement is the support service. The support process can be time-consuming, with tickets sometimes remaining unresolved even after considerable follow-up. Also, it doesn't offer a training or trial version for users to explore the tool before committing. Enhancing direct connectivity between radio and Worksoft Certify would streamline and improve efficiency. Although there are YouTube videos for specific features, the Worksoft community lacks corresponding content. This has been a common concern among users who find information on YouTube but struggle to locate it on their community portal.

For how long have I used the solution?

I have been working with it for over eight years now.

What do I think about the stability of the solution?

I would rate its stability capabilities eight out of ten. Stability concerns are significant in automation, especially when dealing with new applications or features. Challenges arise in assessing the feasibility of automation without adequate support.

What do I think about the scalability of the solution?

I would rate the scalability ten out of ten. At the moment, we are involved in four distinct projects out of the overall portfolio, which consists of around thirty projects. The focus is primarily on high-scale business initiatives.

How are customer service and support?

While having a partner with dedicated support can help in critical situations, as a customer, the overall support experience might not always meet expectations. It often involves multiple calls and explanations to various teams across different locations, making it a bit cumbersome. I would rate it six out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup was straightforward. I would rate it nine out of ten.

What about the implementation team?

The deployment typically takes one to two weeks. The first step involves setting up the database, determining the server specifications, and installing the servers based on the specific requirements and data activities of the project.

What other advice do I have?

While I acknowledge that it's a good tool, the challenges with support are notable. Despite the tool's excellence and the introduction of new features, the ground-level implementation should align with the promised benefits. In comparison to other tools in the market, some offer superior support and features. However, it's worth noting that it remains one of the best tools for learning, especially for users who might not have many alternatives. Overall, I would rate it ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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Harsh Vardhan - PeerSpot reviewer
Associate Manager at Accenture
Real User
Aug 2, 2023
An easy-to-learn solution that can be used for functional testing
Pros and Cons
  • "Worksoft Certify Mostly is an easy-to-learn tool and does not require any extensive training."
  • "Worksoft Certify's support team should respond more promptly when we are stuck with certain issues and looking for a solution."

What is our primary use case?

Worksoft Certify is an automation tool used for functional testing.

What is most valuable?

Worksoft Certify Mostly is an easy-to-learn tool and does not require any extensive training. It is easy to record and play this tool. Anybody can learn and start working on the solution. As per industry standards, Worksoft Certify is the first choice for SAP applications. It has a lot of built-in objects and repositories for SAP applications.

What needs improvement?

The solution's support could be improved. Worksoft Certify's support team should respond more promptly when we are stuck with certain issues and looking for a solution. They have been helpful so far, but quick conversations can happen if they function within the timelines.

Worksoft Certify has already come up with a new tool, a continuous testing manager for lights-out testing. It's good that they are working in those areas to develop new tools to support the lights-out testing. Worksoft Certify should also try to develop some solutions that can be more beneficial for non-SAP applications, like web-based automation or Excel-based automation. Worksoft Certify can be made more robust in those areas.

For how long have I used the solution?

I have been using Worksoft Certify for four years.

What do I think about the stability of the solution?

I rate Worksoft Certify a seven out of ten for stability.

What do I think about the scalability of the solution?

Worksoft Certify is a scalable solution. I rate Worksoft Certify a seven out of ten for scalability.

What's my experience with pricing, setup cost, and licensing?

Worksoft Certify is priced higher than most tools. I rate Worksoft Certify an eight out of ten for pricing.

What other advice do I have?

Different solutions are available per the client's needs, but I still recommend Worksoft Certify as the number one or number two choice for SAP-based applications. For EPC and SAP, Worksoft Certify would be the first go-to choice.

Overall, I rate Worksoft Certify an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Darko Duricic - PeerSpot reviewer
Founder at Eracons
Reseller
Top 5
Jun 26, 2024
Creates RPA bots to execute tasks in production
Pros and Cons
  • "Worksoft developed a tool to support ERP testing. All prebuilt functions are good at steering the application when the test is executed."
  • "Some features are missing from a testing perspective. You need to know how to connect everything to create requirements and stability metrics for the routine."

What is our primary use case?

We use the solution in pharmacy and retail.

How has it helped my organization?

We focus on automation solutions for SAP, Oracle, and Salesforce. Worksoft Certify is developed and designed to support these platforms. It matches what we want to achieve, providing capabilities in process mining and generating process documentation from these cases. Additionally, it can create RPA bots to execute tasks in production, making it a meaningful tool.

What is most valuable?

Worksoft developed a tool to support ERP testing. All prebuilt functions are good at steering the application when the test is executed.

What needs improvement?

Some features are missing from a testing perspective. You need to know how to connect everything to create requirements and stability metrics for the routine.

What do I think about the stability of the solution?

I rate the solution’s stability a seven out of ten.

What do I think about the scalability of the solution?

You can scale it as you want. Just install it properly. It is suitable for enterprise customers.

I rate the solution’s scalability a ten out of ten.

How was the initial setup?

The initial setup is easy and can be completed in two days. The team provided good support. 

I rate the initial setup a nine out of ten, where one is difficult, and ten is easy. 

What was our ROI?

They conducted marketing research through some external agencies, which reported an ROI of 583% over a five-year period. This is quite significant. You don't need people to edit test cases manually; instead, it creates and runs tests automatically whenever you wish, even after working hours or at any time.

What's my experience with pricing, setup cost, and licensing?

The tool is worth the money.

What other advice do I have?

The usability of test cases and running tests overnight is a definite advantage of Worksoft Certify. This provides great visibility into the process. One notable feature of Worksoft Certify is its support for SAP migration. For example, it fully supports SAP migrations. Many customers use ECC, which is becoming a legacy and must migrate to SAP S/4HANA. You can create your test cases in ECC and run them later in S/4HANA. It saves a lot of time. Additionally, you can perform parallel testing to ensure that the new functionality implemented in S/4HANA matches the legacy system.

I recommend Worksoft Certify because of its stability. The company has been in business for almost thirty years, maintaining the same customer base. They have a substantial portfolio and extensive experience, contributing to their reliability and effectiveness.

Overall, I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
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Download our free Worksoft Certify Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2026
Buyer's Guide
Download our free Worksoft Certify Report and get advice and tips from experienced pros sharing their opinions.