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VMware vRealize Operations (vROps) Room for Improvement

Mohamed Nabe - PeerSpot reviewer
Tech Lead VMware Support Engineer at a tech services company with 1,001-5,000 employees

We have faced one problem when integrating with vRealize Log Insight, where the logs are not collected because the component drivers are not updated. Rather than give us the updated logs, the old ones are retrieved. The integration with vRealize should be more seamless.

One area that needs to be improved is vCloud Director, as it has very weird behavior sometimes. All of the other components are stable and you can predict their behavior. However, with vCloud Director, you can't always predict what it's going to do. For example, there are times when we thought that it was collecting information about the network, compute, and storage resources from vCenter, as well as information about the nodes, but it doesn't always work as expected.

The last time we had a problem with vCloud Director, we were unable to get the snapshot of the VM. From the backend, everything appeared to be running fine. This is an instance when we had to contact VMware support in our time zone, and they were able to help us.

You can find information about some of the problems with vCloud Director in the Knowledge Base articles that include various workarounds. VMware advises that when you face these kinds of problems, contact them to raise a ticket and they will come and fix it. The component is very sensitive.

In the past, when we have raised priority one tickets and they have sent us level one engineers. This wasted time because the L1 was only able to perform the troubleshooting steps that we had already completed.

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Mojtaba Karimi - PeerSpot reviewer
Senior System Administrator at a comms service provider with 201-500 employees

The problem with vROps is that I personally didn't find a lot of knowledge base resources on the Internet. This is a very comprehensive and complicated product. In order to be able to use it, I expected them to have more resources and documents on the VMware website. Or, as an example, they have books available for other products, like vCenter and vSphere. We don't have that level of information available for vROps. It would be great to have a better, deeper, and more comprehensive knowledge base for vROps or even have some resources for learning.

vROps has a hypervisor level of monitoring going on in our data center. We are using other products, like SolarWinds, to have a service and OS-level of monitoring. Because we are using two solutions simultaneously for different levels of monitoring, it would be really nice in the future to have a service monitoring or OS-level of monitoring in vROps, e.g., adding the support online for monitoring services, like Linux services, Linux Databases, and Linux servers as well as Microsoft Exchange Server, Microsoft Active Directory, or other Microsoft services, since we use them a lot. It would definitely help us in the future if vROps implemented this feature.

We have integrated vRealize Log Insight with vROps. We received logs from vRealize for the VMs and ESXi hosts inside the dashboard of vROps, and it was good. However, there was a problem with that. It worked at first for two or three months. Then, I think there was a problem with the certificate of vRealize Log Insight. We haven't had a lot of time to troubleshoot this problem.

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Consultant at a consultancy with 1-10 employees

Deployment is still a little bit of a nuisance but you only do that once. 

If I put on the hat of a client, I would say cost needs improvement. For clients with reasonable-sized infrastructure farms, you're looking at licensing at either per socket or per VM, and if you have an installation of any size, you're doing it per socket, and the per-socket licensing is a little heavy. Per VM license, if they have large numbers of VM, it is just not practical.

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Buyer's Guide
VMware vRealize Operations (vROps)
June 2022
Learn what your peers think about VMware vRealize Operations (vROps). Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
610,812 professionals have used our research since 2012.
Alvaro De Las Heras - PeerSpot reviewer
Team Leader & VMware Specialist Engineer at a comms service provider with 1,001-5,000 employees

The older versions are not user-friendly.

If you have an operations center, you can put a big monitor with its dashboards so you can see what is going on in your platforms. However, there is no real-time. It takes about five minutes to refresh info. It is a good option if you need to see the entire landscape of the solution, e.g., the CPU, memory, and disks. For example, if you have plugins for VxRail, and there is a problem, will you be notified?

They could mix in parts of VMware Skyline into vROps to make it more efficient.

In a previous version, you could click on a cluster to see a lot of information about efficiency, e.g., when you will run out of memory, CPU usage, and RAM in percentages. In newer versions, you see this information in megahertz and kilobytes, not percentage. I don't like this change so much. If you need to present information to your boss or Director of IT, the information would be better with a percentage. Now, you have only a big number and don't know the percentage of use that you are getting from the VMs. I don't know why they changed it, but I liked the percentage version more than getting the numbers for megahertz of memory. Also, kilobytes of memory is a very large number. For a simple view, gigabytes or terabytes is better.

With the What-If Analysis, if you put some information in, and then add another workload, it is not possible to view the two workloads in the What-If Analysis. For example, if you have a customer who wants to up your sizing by 30% more, and then you have another customer tool which needs sizing, how can you leverage resources? If you add these two customers, then your sizing might be 70%, but you only have 30% of your resources free.

I would like to see more information about public cloud plugins with Amazon, Google Cloud, and Azure. This is really important in the future. Companies are moving to public clouds to maintain their workloads since they don't have downtime, which makes for very stable platforms.

In the future, they could add a central administrator for vROps. For example, if you have a large environment from multiple countries, then you need to look at the landscape for performance and forecasting.

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Gaurav Amar - PeerSpot reviewer
GM IT Infra at PVR Ltd

For the initial setup, there should be some sort of auto discovery of the environment. That should be enabled. It has the ability to discover a main node, but it could still be made easier, to reduce the initial configuration and setup time.

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Devyani Gandhi - PeerSpot reviewer
Consultant at a tech services company with 10,001+ employees

The workload placement can be improved. It can be more diversified because it does not provide many options with respect to segregating the workload.

The what-if analysis section is not very advanced and there is a lot of room for improvement. For example, it should include a wider spectrum when we talk about the data center cost assessments and the data center workload assessments. It should be able to consider a use case and predict what the capacity will be after a specified period of time.

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SenthilKumarGM - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees

When it comes to policies, they need to fine tune things to make it easier. It is a bit difficult setting up policies.

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Pedro Nova - PeerSpot reviewer
IT Projects at a tech services company with 11-50 employees

The solution can improve by offering more flexible integration with other platforms or products, such as Hyper-V or Azure. Not everyone uses VMware. It would be beneficial to have a more open-source concept for integration, creating more visibility across multiple clouds.

Sometimes, from a normal user's perspective, I feel like I want to get to the main dashboard faster because there are a lot of options to get to the final step. To get to our main dashboard on Windows machines, you need to click about 10 times and change a lot of options. It would be better if they could organize it to be only three to five steps.

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HIMANSHUMARU - PeerSpot reviewer
Manager, IT Infrastructure and Data Center at Asian Paints

We integrated vROps with vRealize Log Insight, but it was not helpful to me. It was not giving me any good data.

Another area where there is room for improvement is an area which I've not looked at: cloud management and how efficiently it can do it. 

Also, while it is able to do VMware management very effectively, if you have any other hypervisor solution, I don't know how effectively it would work. It should scale to other infrastructure also.

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Architecture Engineer at a manufacturing company with 10,001+ employees

Three or four years back, regarding business case data, when looking at migrating to public cloud, we had to feed in the pricing of all the public clouds manually. I don't know whether that information is now available automatically, but that would help.

Similarly, if it could help with calculating on-prem costs, based on their experience, it would help customers determine whether to remain on-prem or move to the cloud.

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Cloud Admin at PacECloud

They need to improve the capacity and infrastructure planning side of things. Also, I would like to see them integrate more stuff, with more detailed monitoring and different cloud providers.

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SanthoshKumar7 - PeerSpot reviewer
Consultant at a tech services company with 10,001+ employees

Technical support is normally good but there is sometimes a delay in their response.

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OmidKoushki - PeerSpot reviewer
Solution Architect at KIAN company

There is room for improvement in asset management and resource usage.

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Abimbola Hassan  - PeerSpot reviewer
System Analyst at a engineering company with 10,001+ employees

If I could integrate with vCenter with vROps, then I could execute more things by managing vSphere from within vROps. That would be great.

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GastonVelez - PeerSpot reviewer
IT Systems Specialist at ALMA Observatory

There is room for improvement when it comes to the integration with Active Directory. Sometimes I need to log in to the application using my Active Directory account, instead of using the regular admin for vRealize Operations. If I want to deploy this tool to more users, I need that.

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Sr. System Admin at a financial services firm with 10,001+ employees

Lately, the chargeback site has improved, but it could be simpler. You need to create your own dashboards. It should be simple to get a virtual machine and break down the compute and storage costs.

It is not real-time. It takes samples every five minutes. Therefore, we are not using it for real-time purposes.

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Shared Cloud L2 Ops Engineer at a tech services company with 10,001+ employees

I would like to have more documentation, in the form of knowledge bases, that better explain the technology, related products, and what the capabilities are.

Having an installation guide that assists with installation and integration would be helpful.

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HariNarayanan - PeerSpot reviewer
SAP Security Consultant at Tata Consultancy Services

vROps did a lot of monitoring, but in one case, we had to use Log Insight instead of vROps because vROps was not able to install the agent to enable us to have multi-monitoring. I don't exactly remember the case, but it involved monitoring all applications.

It wasn't exactly proactive. It was supposed to, but there were a lot of delays. It could also be because of our infrastructure and the way our network was set up. If vROps could be more proactive, that would be nice. It is nice to have the information beforehand, but when there is downtime, it takes a lot of time for us to be able to see an issue in real-time, which becomes a bit challenging. If there is a way to improve the data collection for the whole vCenter that would be nice because data collection takes a lot of time.

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Saurabh Chandratre - PeerSpot reviewer
Director Solutions Architect - EMEA & APAC at Blue Medora

One missing component was the integration of Log Insight and vRealize Business within vROps. But, with the new version of vROps (v6.5 & v6.6), this requirement was also met with, as the other products in vRealize Suite are now fully-integrated.

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Robert Osborne - PeerSpot reviewer
Chief Technology Officer at Impres Technology Solutions

Monitoring is useful but if the solution can't automate or function without my input, it's a waste of my time. That's where I found out there are some issues with this product, there are elements that are not as intuitive as they could or should be. 
My problem is that I think it stays static too long, it doesn't continue to look at the changes.
I would like to see better remediation, automation, and better connection with specific security pieces. I'm not talking about firewalls. Firewalls are beginning to lose favor in a lot of the environments that I deal with. I need products that give me a zero-trust architecture, and this solution still doesn't provide that. 

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MD Kamruddin Chowdhury - PeerSpot reviewer
Deputy Manager, Network Dept at a financial services firm with 201-500 employees

vROps is user-friendly, but configuration is a little bit hard. It is also hard if you want to customize it for your data center, especially without VMware training. The user interface should be improved so that a new user can easily configure it for his own use.

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Richard Osorio Salcedo - PeerSpot reviewer
Engineer at Corporación Nacional de Telecomunicaciones

The database services in the tool as backup services are friendly and can be deployed in the release to production. However, in the new features, I would like to include more online documentation that can help service generate early alerts. A service provider must be generated and coupled to new technologies, as a service provider we have advanced and generated as the advancement of technology, with the help of Nutanix we have learned to identify several tools and compare them. l can help service administrators generate early alerts, for a service provider should be generated and coupled to new technologies. As a service provider we have advanced and generated with the advancement of technology, with the help of Nutanix we have learned to identify several tools and compare

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FarhanAhmad - PeerSpot reviewer
System Administrator at Microfinance Bank

If this tool can integrate with other products, for example, those that monitor the network devices or any other storage devices, it will be very beneficial.

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Saddam ZEMMALI - PeerSpot reviewer
Sr. System Engineer at a tech services company with 5,001-10,000 employees

The solution could improve by having more APIs, customized alerts, and documentation.

In the next release, there should be better integration with microservices.

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Process & IT Intégration Manager at OINIS / ORANGE

VMware vRealize Operations (vROps) can improve the Layer 3 hypervisor VM infrastructure because we do not manage other applications. We need a package, which is too expensive. We would like to manage native VMware applications, VMware native components, hypervisor, and storage, such as vSAN.

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Kunle Oyetola - PeerSpot reviewer
Head Of Business at Zeta-Web Nigeria Limited

If the cost of the license could be cheaper, it would be good.

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Principal Consultant at a tech services company with 5,001-10,000 employees

VMware vRealize Operations (vROps) should improve instant monitoring. Currently, the monitoring is on an interval of five to ten minutes, if I want to know what is happening now I cannot.

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System Administrator at a tech services company with 11-50 employees

There are some problems with integration, particularly with Slack, though these have been improved in the latest release.

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Shyamika Thamel - PeerSpot reviewer
Associate Tech Specialists at Pearson

We are trying to consolidate our data centers, so the monitoring could always be improved. VMware could improve the way VROps forwards critical alerts to Microsoft Teams. I can't give feedback about anything else because we are not using all the features. 

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Casious Ben - PeerSpot reviewer
Virtualization Engineer at Ooredoo

An area for improvement would be application-level monitoring.

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IT Manager at a tech services company with 51-200 employees

I want vROps to have wider compatibility with older hardware. In this country, many companies have older hardware, so sometimes we can't support all the newest features. Often the old hardware manages and hosts mission-critical applications, but we have trouble migrating to newer hardware that supports the latest features. 

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Buyer's Guide
VMware vRealize Operations (vROps)
June 2022
Learn what your peers think about VMware vRealize Operations (vROps). Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
610,812 professionals have used our research since 2012.