VMware Carbon Black Endpoint Reviews

We are a distributor for Carbon Black and CB Defense is one of the products that we work with and demo for our customers.

With the Carbon Black endpoint Agent, we have automated the process of isolating the host when a threat appears on it.

Using Open API, we were able to freely perform the necessary integration with our other security solutions.
CB Defense allows us to see our whole process as it starts on our endpoint.

The threat analysis functionality is good.

To improve the ability to connect also feeds of third resources (communities).

We have been using this product for more one year.

CB Defense is a stable solution. I do not remember any situations where there are any problems with sensors or endpoints. Just all information about the processes at the endpoint is collected and sent to the Cloud.

This is a scalable product.

The technical support is good and we always get answers to all our questions and necessary recommendations for using the Carbon Black Defense.

Overall, this is a very good product.

I would rate this solution a ten out of ten.

We are an MSP, and we deployed this solution for a banking client. We use it to help us defend against advanced persistent threats.

I like its reporting.

Its compatibility can be improved. It did crash a server during deployment, which is not something that I want to happen.

Its deployment should also be easier. The whole deployment cycle needs to be simplified. It is an enterprise solution, and to set it up right now, you have to be an expert.

I have been working with Carbon Black CB Defense for six months.

After the initial system crash, I haven't had any issues.

It will be very scalable.

I haven't contacted them.

The initial setup was complex because we needed to set up a server, deploy it to the server, and push it up from there. We had the on-premises server setup. Its cloud version may be easier.

It took one week to fully deploy it. The strategy was just to rip and replace the solution that we had before.

I would advise making sure that it won't cause problems with your servers. Whenever possible, it is good to fully test a product before deploying it.

I would rate this solution an eight out of ten. It needs better ease of use and deployment.

We primarily use the solution as endpoint security.

The security, specifically the endpoint security that the solution provides, is its most valuable aspect.

The initial setup is pretty straightforward.

The solution needs better overall compatibility with other products.

I've been using the solution for less than a year. I've only really been using it for the last one or two quarters of this fiscal year. It hasn't been a very long time yet.

The solution is quite stable. We find it to be a reliable product. There aren't bugs or glitches. It doesn't crash or freeze.

The solution can scale if you need it to. That's not a problem at all.

We have more than 10,000 people using the solution currently.

When it comes to technical support, so far it's been good. We've been pretty satisfied with their level of support. They are responsive and knowledgeable and we know we can get help when we need it.

We were not using any other product before we started using this solution. That said, we registered for other products too and finally decided to go with Carbon Black after trying out other options.

The initial setup isn't really complex. It's pretty straightforward. Those implementing the solution shouldn't have a problem getting it up and running.

The deployment only really took a few months. It was an okay process.

You need very little maintenance on the product. We have about two people here who manage it without any issues.

We're just a customer. We don't have any business affiliation with Carbon Black.

We're currently using the latest version of the solution.

Overall, I would rate the solution seven out of ten.

We are using the Carbon Black CB Defense for endpoint security.

I like the historical features, interface, and integration.

The feature set for the firewall needs improvement.

I am looking forward to learning more about the integration with VMware at the hypervisor layer.

I dealt with Carbon Black CB Defense approximately seven years ago, but have recently dealt with them again in the last six months.

At this stage, we have not experienced any issues.

We have not raised the case at this point with technical support.

The initial setup was straightforward.

We are still deploying this solution but it will probably take four to six weeks.

It's reasonable in price. We got a good price.

We were looking at either keeping our Symantec Endpoint, and evaluating Trend Micro, and CrowdStrike.

We chose Carbon Black because of Its integration, features, and usability.

I would recommend Carbon Black CB Defense for anyone who is interested in implementing this solution.

I would rate Carbon Black CB Defense and eight out of ten.

The primary use case is for stopping spyware, malware, and viruses in their tracks. 

It's very good at doing that. It has intelligent learning behind it and we have been very successful in preventing attacks.

We had a six-figure revenue stream knowing that we would be cleaning up viruses, malware, and spyware on PCs, every year. That was a revenue stream that we could just budget we were going to get. When we implemented Carbon Black, that revenue stream went to zero. That means that it's doing its job. 

From a business perspective, we've been able to virtually eliminate cyber attacks from spyware, malware, and virus perspectives.

It has intelligent learning behind it and we have been very successful in preventing attacks.

I have been using Carbon Black CB Defense for approximately three years.

We are using the most recent version.

The stability is fantastic!

The scalability is pretty easy.

Their offer to add to a tenant or spin up a new tenant, given the client sizes is large enough, has been pretty easy management so far.

I'm a managed service provider, and within my organization we only have between 40 and 50 employees managing endpoints for several thousand. My perspective will be slightly different. So, even though we use it as a company, we use this for our clients as well.

100% of our staff is trained on the use of Carbon Black because from the technical perspective, we need to be able to handle that as technicians and engineers. 

As far as our clients, they don't know the difference. They don't see issues, they don't have attacks.

My interaction over the phone has been mostly on the business side of Carbon Black and they're fantastic over the phone. They're fantastic to deal with.

As far as the support side, I've never had to make a call to them. 

I'm sure our lead engineer has had to make some calls for various reasons.

The initial setup is straightforward. It's super easy.

Our staff deployed this solution. We did not use an integrator or reseller, it was in-house.

I am currently reviewing Cylance and products from other vendors as part of our processes. We want to see what price points and feature sets and things like that, to see what would be better.

We want to know how Carbon Black compares to others; we've seen a little bit of that. I've got some documentation to review that. At this point, we're test-bedding several other providers right now to see if there's anything that does equally or better and that comes at a better price point.

We have the cloud center, however, the application's installed on each endpoint individually.

Each client machine has it installed, locally, so it's off-premises for us. I'm assuming that they would be running on individual client PC. 

The software is run here, we manage it within the cloud atmosphere.

We were an authorized reseller or we were an authorized business associate of Carbon Black. Since that's moved under Dell, I don't think that's a thing anymore. I would state that as we are mainly a Dell shop, we're an all in Dell shop. And so that's just a business decision we've made. 

We were a Dell VMware Carbon Black client and we had a relationship with them that preexisted our Dell partnership. Before Dell acquired Carbon Black, we were a partner of Carbon Black's. We had acquired this technology and we were utilizing this technology for several years in advance of that acquisition.

I'd recommended Carbon Black CB Defense 100%.

I would rate this solution an eight out of ten.

We are a distributor of Carbon Black in Asia. Generally our customers are looking for endpoint features such as EDR (endpoint detection and response). Their existing solutions are usually from another vendor that has provided a normal antivirus solution. They are looking for endpoint protection and detection and response.

• The triage feature that shows you the whole kill chain of the attack/malware is useful. It shows how the malware get into the endpoints and show what it has been done
• The solution is easy to use and easy to deploy as it is cloud solution, no appliance is needed to deploy on premise

When you view the triage, it will show you everything within a given time frame, and not only the attack that caused the alert, which is what I want to see. It shows you all the events during that time, and that can be quite confusing. If they could focus on the alert and the event that the user wants to see, that would be better.

There is also room for improvement on the reporting side, because it doesn't have reports. Many of our customers would prefer some kind of exportable report, like a summary. Carbon Black should have this feature.

We haven't encountered any bugs.

I have not needed to contact their technical support yet.

The setup and configuration are very straightforward. The time it takes depends on the number of endpoints. For one endpoint, it takes a few minutes, tops.

Although I'm more on the technical side and not involved in the pricing, it's more or less the same as other similar solutions.

I would recommend this product to other people.

We use this solution for endpoint security and protection.

The most valuable feature is that it detects and stops malicious executables.

Admins can use the portal to obtain a command shell on an endpoint to perform further investigation.

This solution works well but needs lots of tuning and optimization.

The offline networking is the most important feature. Some of our users are engineers that work offsite, and they can still be on the solution, which is also great.

The endpoint machines need improvement.

The solution needs to be more effective for the end-user.

It would be helpful to understand how to do some queries, but we’re still testing the solution right now, so everything is very new and we’re still learning the system.

I’ve never had to reach out to technical support.

The initial setup was very straightforward.

We did a POC with the solution. We’re still in the process of testing it, so we’re still learning the system.

I would rate the solution eight out of ten.