The reporting feature is most valuable to me for capacity management. For example, I can produce a report that tells me how much data store I have or how much compute I have. This is critical system information that tells me what’s going on.
Also, vROps can estimate how long the current environment will be sufficient before expansion is necessary. For example, vROps can indicate that the current setup will suffice for six more months or two more months. If it’s two more months, I know I need to start provisioning new resources now.
I can monitor performance with vROps as well. One thing I like is that I can group resources together, like tier-one apps and put them in a group. Then, I can easily monitor their performance. I couldn't do that in vCenter unless I created a folder.
Storage is very hard to keep track of, so the reporting has really benefitted us.
The troubleshooting features have also been very beneficial. When I see a problem, I can drill down to the network level to see what is happening on that machine.
I would like to see the automation perform a bit smoother. For example, if the data store usage is high, you must move the VMs on that data store to another data store. But, I have to program that common action myself. I would like to see common actions come pre-configured.
Also, I would like to see the login site reintegrated with vROps. It used to be a free portal, but now we have to pay for it.
We have not had any problems with stability. Although we did have one crash, it was easy to rebuild.
I did not use technical support, because the one error we had was an unusual appliance error.
We didn’t use any previous solutions because we have been using VMware and wanted the benefit of using a single vendor.
We didn't evaluate any other products.
I suggest using VMware with vROps.