Tufin Orchestration Suite Reviews

We use SecureTrack for troubleshooting, APG (Automatic Policy Generator), implementation of new requests, change monitoring, rule and object usage reports.

This solution provides an unified display of rules across vendors.

We use this solution e.g. for cleanup and processing of shadowed rules.

Using this solution saves us time and money. The Automatic Policy Generator saves time because we are able to identify the required policy when a client doesn't know what he needs.

We are able to perform an inventory analysis for colleagues.

The most valuable feature of this solution is APG, the Automatic Policy Generator. Further there are very good capabilities for policy browsing and reporting implemented.

I would like to see better report integration in this solution.

I would rate the stability of this solution a nine out of ten.

The scalability of this solution is ok.

The technical support team for this solution is very polite.

There was some functionality in the integration with Check Point that was initially working not in the best matter, and it was only fixed after Check Point got involved.

We did not use another solution prior to this one.

The initial setup of this solution was not complex. It was simple.

Our in-house team handled the implementation and deployment of this solution.

Tufin is expensive but it is very good.

We did evaluate other options. However, Tufin was the best one that we tried.

We are using Tufin to manage our multi-vendor firewall environment.

We are using the Secure Change workflow to request, asses, and implement Firewall requests. Secure Track is used from our Security and Audit department for regular policy reviews.

Due to the usage of Tufin, we reduced the manual effort during audits to a minimum. The central place to request Firewall Rule Changes supports our Operation teams in a multi-supplier environment on a daily basis.

The automated reporting on a regular basis is helping us to be compliant with legal requirements.

We would like to see granular user permissions on SecureTrack.

The topology should be made easier to configure.

I would like to see the setup of the Unified Security Policy simplified.

We have had no outages over the last six years, so this solution is very stable.

This solution is highly scalable.

Customer support reacts very fast. Due to the complexity, sometimes additional support levels need to get involved.

We did not use another solution prior to this one.

The initial setup was complex.

A mix of Tufin Professional Services and in-house.

We evaluated other options before choosing this solution.

I recommend getting Tufin Professional Services involved when implementing automation.

We use Tufin for firewall management, firewall compliance monitoring, and unified policy implementation.

Tufin assists us in maintaining a robust view of our internal network topology. This topology may be built with a certain period, but it saves lots of operational and audit time in the long run.

The most valuable feature of this solution is the Interactive Map. The interactive map would show our network topology, which would benefit in terms of understanding our environment (especially for new staff) and first-level investigation (including end-to-end firewall path analysis).

The product should integrate with the UTM features. It may benefit the firewall implementation and migration.

• Firewall audits
• Firewall rule processing
• Path analysis

We use Tufin to clean up your Firewall policy. We can look at the historical rules and find out what is violating our USP, then make a change accordingly.

This solution has helped us to meet our compliance mandates. We implemented the Unified Security Policy (USP). This helped enforce our compliance requirements. We have mitigated and remediated issues that have been brought forth due to that USP showing us issues.

Firewall rule processing and compliance are its most valuable features.

The visibility is good. Overall, I can see the rules and headcount.

The change workflow process is flexible and customizable. I made my own custom workflow.

The metrics need improvement. They need more consistency or understanding of automation, along lines of customization of automation.

Going forward, we would like a whole bunch of stuff regarding metrics and reporting. Also, a whole bunch of stuff regarding stopping SLAs when it goes back to the user or requester.

I'm struggling with cloud right now.

It is very stable.

We own nearly two million dollars worth of equipment. It is scalable.

I have not placed a technical support query.

We used Professional Services with consultants for the deployment.

I'm saving 20 man-hours a week, so I am seeing some ROI.

In January, it took us 25 days to process a firewall rules request. By June, it took us eight and half days using the solution.

This solution helped reduce the time it takes us to make changes by 66 percent.

The licensing costs are a significant amount of money.

I am a previous FireMon customer. Tufin beats FireMon hands down.

Give it a try. Get a full list of Layer 3 devices available, import it into Tufin, look at the topology, and work forward from there.

Currently, we are still not provisioning.

Our goal is to move towards a completely automated system within our organization. We also want to integrate different business units, see what our vision is from an automation standpoint. In addition, we want to get complete visibility across all the different platforms that we have.

We use Tufin to clean up our firewall policies. It makes our firewalls and our security-stack devices a little bit more bulletproof. We are in constant compliance and it's nice for us to know what's out there and what's actually being used, from a business standpoint and also from an operational standpoint.

Also, what used to take us a few days to implement from inception to final, is now accomplished within a day. But our goal is to move it to a matter of a few minutes. Overall, holistically, it gives everybody a chance to focus on the more important tasks at hand and to be cognizant of automation as it comes along.

It has also helped reduce the time it takes to make changes. The process used to take a few days to a week. In some cases, given the complexity of our projects, it used to be a little bit more than a week. Now, it has come down to a day or two at the most. We want to shorten that as well, to bring it down even more. But it's far better than what we had many years ago.

Our engineers are spending a little less time on manual processes. There's always that constant time spent to keep the product and the platform up to date but, overall, they're spending a little bit less time.

It's hard to pick the most valuable feature. All of them are valuable, they're all critical for us. It depends on which application we're talking about. ChangeTrack obviously has a lot of very good features, like the risk analysis, the USP, and the Policy Browser. The Topology Map, which feeds into our SecureChange - the latter being an automation platform - there's a lot of synergy between the two. All the features that we have used are critical and are good.

The change workflow process is flexible and customizable. It's not 100 percent but it's definitely in the high 90s. It is very customizable, it's easy to set it up. There are certain fields that we feel might require some enhancements but, overall, it is customizable. It's very easy to use and super-efficient.

Tufin has come a long way when it comes to visibility. What we would like to see is a little bit more on the discovery level, network discovery, which Tufin does not have today. It does a pretty good job when you statically define the endpoints; it goes and discovers them. But an auto-discovery feature on the network would be awesome.

More API integration with third-party platforms is something that we would definitely like to see in upcoming releases.

Enhanced reporting and enhancements to some of the dashboard features would be good too.

The solution is very stable so far. Within our environment it doesn't cause major outages. There have been a few instances where we did run into issues but they were things that we could fix relatively easily, with less of an impact to the business.

The scalability is pretty good. Right now, our solution is a little bit more contained, given our business requirements. But we don't see scalability as a roadblock if we do have to expand it out or scale out. No complaints there.

Tech support has been phenomenal. It's very easy to get someone on the call and resolve an issue. They've been really good.

We knew we needed to switch based on past lessons we learned. The overall goal was to have a better and efficient system going forward. With automation on the grid, this was a win-win solution for us. It was able to provide us everything that we were looking for and also help us meet our roadmap goals as well.

Very straightforward. There was nothing complex about the initial setup. It's easy to get it up and going in a matter of a few hours.

We pretty much did everything on our own with a little bit of help from Professional Services. When it came to customization we did leverage some of their expertise. But most of the solution was rolled out in-house.

We do see some return on investment but the financial toll, the prices, are always going to be up there. Tufin does a pretty job in working with us to reduce the cost or give better discounts so there definitely is an ROI.

The cost is pretty high. It's close to seven figures. That only goes to show our commitment to using the solution and the products to reach our goals.

We did look at one other solution but the other solution was not close to what Tufin was able to provide, given our enterprise requirements. That basically helped us move in the direction of Tufin.

Tufin provides a very comprehensive solution. Anyone looking to go down the path of automation should not look any further because Tufin will be able to meet their requirements and scale out really effectively.

We don't yet use the solution to automatically check if a change request will violate any security policy rules. We are in the process of building that. Similarly, we are still working on having the solution ensure that security policy is followed across our entire hybrid network.

We are in the cloud but we haven't yet started using the Tufin solution actively in the cloud. We are still in a trial phase as of now, but so far the results have been pretty good. We tend to test things out a little bit more but the results have been positive and favorable for us to move forward.

Primarily, it is being used as a type of security auditing control on our firewalls. We are in the middle of a new project acquiring dedicated new hardware while building out SecureTrack and SecureChange. After this initial project, and building out all that infrastructure is done, then there will be a project to kick off some of the automation and orchestration type stuff to try and improve some of those processes for the IT group.

The goal is to use it to revalidate, clean up, and optimize firewall policies, but we are not there yet.

The company has had the product in place for a while. 

I am giving up the web proxy stuff, so I can become the SME on the Tufin.

The plan is to integrate it into things, like ServiceNow, then use the automation. That was one of the strengths in the decision to stay with Tufin and invest more resources into it. 

My hope is to use this solution to automatically check if a change request will violate any security policy rules. It is not doing any of that right now.

Right now, our compliance mandates are all over the place, but previously, what they were doing is they were just taking screenshots of something, and I don't know how we passed our audits.

I was shocked and appalled that the current network team isn't even using it right now. In previous roles in previous companies, this product (or one of the competing products) was like the lifeblood of how we worked. It was like step two, after picking up a ticket. We went to use this tool to see where we needed to make changes. That they're not doing that explains why they're probably having to do rework 60 percent or higher limitation tickets, because they're missing devices or it is not being implemented properly.

In our current environment, the most valuable feature from Tufin is their Network Map because our network team can't give us a network map. Tufin has given me more than what the network team have ever given me, as far as documenting the network infrastructure. So, I'm thrilled.

The visibility is good.

The biggest area where I see a need for improvement is some of the documentation and training stuff. It does a really good job of hitting the big concepts, but it needs like another layer deeper of actually getting into some of the details of how to do some of the things. Conceptually, I understand how the product works, but now how do I start building stuff and integrating it into my environment. 

Just being a bit more upfront and honest about issues, as far as like HA, distributed stuff, and the need for load balancers, if you want to do HA. Nobody ever likes talking about the fact that their solution really isn't truly HA, you got buy an F5 to sit in front of it if you want to do HA, or something like that. Everybody shies away from talking about that, but if you get that out upfront, then the engineers can be prepared for it, then they can try and figure it out and make it work. This is not unique to Tufin. Everybody is like, "Oh yeah, we do HA." Then, three months later, after you have bought some stuff, now you're just like, "Oh no, we got to have an F5 in front of this. That didn't even come up in our discussions. So, how do I get resources away for that? Because I don't have an F5 in this environment, and I need one." 

I just found out some of the things that I need to use right now, like the reports from the report package are only available on 17-3 and above, and I need that as soon as possible. Hopefully, we will upgrade to 19-1 or 19-2 even before I go to bed tonight.

It is sort of an uphill battle right now to ensure that it has all the visibility that it needs, so we can be assured that it is doing what it will do.

The stability is solid.

The scalability is good.

I have not used the technical support yet.

I've used Tufin, Firemon, AlgoSec, and all the other solutions at other companies before, and seen what we've been able to do with them. So, when I came to this company, it was just like, "Okay what's our tool? Oh, it's Tufin. What do you mean nobody's using it?"

The initial setup is not even complete yet. We bought some stuff, then had it shipped. There are some additional discussions which are going on next week after this, where there will be some design tweaks which will occur. At first, we were thinking of using VMs for the distributed stuff and collectors, but we can't get those level of resources from the server team. So, we will be better off just buying smaller hardware boxes and having them completely managed by us that way it will be easier. Also, we'll be able to complete it much faster in our environment.

We are using a reseller, but I'm not exactly sure how that relationship even works right now. It is really early. Our stuff has been bought and shipped. We are still trying to complete internal documentation, so we can start doing stuff.

I wasn't part of the bake-off. I think the company went in the right direction, and I am glad that they didn't even look at FireMon.

While our UK side has Skybox, which I have never even seen, the orchestration piece was really the key to solidifying us on the Tufin solution.

I was talking to somebody earlier today who said that Skybox has a more powerful Network Map than what Tufin has, but I haven't even seen Skybox,

If someone was looking for this type of solution, I would tell them, "Here are the top four solutions that I know of and the places that I worked on each of them. Here are the benefits, gossip, and downsides that I've seen for each one." Tufin has the best solution as far as it being self-contained, reliable, and integrating with the other things that you want it to integrate with. The customer service is also not arrogant like some of the other solutions.

We need to utilize it to its capacity and capabilities, and we're not doing that yet.

It will eventually reduce the time it takes to make changes. I don't know how much time it will save, since a lot of the manual processes are done by another team. I am still building my team underneath me.

The cloud stuff is great, but I am sort of scared to look at it because we still trying to work out our traditional stuff being compliant and under control, then doing what it's supposed to be doing. I can't even imagine what the developers are doing in the cloud stuff.

We use it for rule re-certification and rule review. Twice a week, we use the Tufin report to see what changes or adds were done to the policies. Finally, we also use it for rule automation. We have it integrated with ServiceNow for rule requests.

It has improved our organization through the beginning of automation. It has also helped in terms of auditing. Tufin is a convenient way for us to show and prove what changes were done, when they were done, and by whom they were done.

Tufin also helps ensure that security policies are followed across our entire hybrid network. We use the USP, Universal Security Profile, which is governed by our cyber team. That team sets up the parameters and then, through the automation, when a request comes in, the first thing it does is check if it meets or violates. If it violates, it sends it right back to the requester. Another way we do it is that when somebody puts a request in, it goes through the USP. Then the cyber team combs through it to make sure that whatever service they're asking for can happen. For example, if someone wants Dev going to the internet, of course that's not going to happen. They'll filter all that out before it comes to us. Once it comes to us, we'll implement it, and then we comb through all the reports and make sure that nobody missed anything.

It also helps expedite changes.

The reports are very valuable. In terms of cleaning up firewall policies, we use Tufin to gather information in the reports. However, we don't automate Tufin to do the work. It's still done by a firewall engineer.

But the best feature for me is being able to look up objects within all of our policies, because we have a little over 12,000 rules and over 30,000 objects. When one person says, "Hey, where's my server?" I can just go to Tufin and say, "Hey, where is that server?" and very quickly it tells me where it is, what policy it's on. That is a life saver. Without that, I'd be a janitor.

The visibility it provides is also very good.

The change workload process is flexible and customizable. For example, we have it working with ServiceNow. When somebody requests to have a rule in place or requests a firewall, they will first go to ServiceNow and put all their information in. ServiceNow then sends that over to Tufin and Tufin does its magic - verifies the USPs and does the design. That part is simplified. However, there are little mechanics in between that could be a lot better.

We use the solution to automatically check if a change request would violate any security policies or rules. Our cyber team is on it as well. We comb through all the changes done for that rule and verify. Before we do a push, we verify that there was no compromise to our security posture.

For me, there are two things that can make Tufin a bit better. This could be something on my end that I don't understand or maybe it can already be done and I don't know, but the two things that I am hoping to get out of this couple of days here at Tufinnovate 2019 are: have a better focus on automation - automating a lot of the processes; and automating rule re-certification, or at least finding a way to simplify it.

In my industry, the banking industry, we're heavily regulated. Auditors are everywhere and they want everything accounted for. When I do a rule re-certification, I have to justify why that rule still there, who is using the rule, what's going on. Or if it hasn't been used, I want to get rid of it. But I don't want the onus to be on the firewall team. I want that onus to be on the person who requested the rule. I'm trying to figure out a way that I can have Tufin say, "Hey, look, John or Joan, your rules haven't been used in a year," or "Do you still require these rules or these servers?" and it would give them buttons to click, either "yes" or "no".

If they hit "no," Tufin would say, "Thanks very much," and disable them for 30 days, in case they made a mistake, and after 30 days, it would remove them. That type of automation would save us so much time. Right now, there are three people doing that job.

As an example with rules, when I look at a rule it will tell me how many days it was hit, when the last hit was, when it was last modified, but I can't get a creation date. What date was it created? It must know when it was created because it created an OUI for the rule. I asked support and they said, "Well, go here, go there, do this, spin your head and tap three times, and if you're lucky..." And I'm thinking, "Can you not just tell me the date it was created?" Then I could filter on those as well. Right now, I can't filter on rules that are over five years old, for example. Even when they're in use, I still want to see old rules. Maybe they've got old services that shouldn't be working anymore.

I would also like to see better logging.

SecureChange could be a bit better, at least with integration with ServiceNow or some of the other ticketing tools.

The scalability is amazing. We have it in two data centers. We have full redundancy with it. I have no qualms about its scalability, whatsoever.

Technical support has been very good. I've dealt with Professional Services and I dealt with a programmer when we did our ServiceNow with Tufin. They were really good; two of the best guys. Top-notch. My Professional Services guy is awesome. He's my go-to guy. The other gentleman, whose name is Neil, was really good. He was very kind, very accommodating, top-notch.

The switch to Tufin was done before I got to this company, but if I had to guess, I imagine somebody tried to jump out of the window or thought, "I'm going to go nuts if I have to look up one object in a pool of 30,000 and 8,000 rules." It's over 80 firewalls.

The initial setup was complex because we had to integrate with ServiceNow. That's what made it complex. Tufin would say, "Hey, we can do this," and ServiceNow would say, "Yeah, we can't do that." Or ServiceNow would say, "We do it this way," and Tufin would reply, "Yeah, that's not going to happen."

If it was just a stand-up and write some custom workflows, that would have been a lot easier.

We had a vendor or reseller with us, but they didn't have much experience with the size of network we have, so they were more listening in and trying to get experience while things were going on. I'm okay with that. At the end of the day, it was the Tufin guys who actually brought it all together.

If we look at the cost of a firewall engineer and the time saved as return on investment, we have seen a return. If we didn't have Tufin at all and the work that I'm doing now had to be done manually, those hours are about a four-to-one ratio. So that is a return on investment.

The cost is too much. For us it's around $40,000.

I've already recommended Tufin to other people, absolutely. There was another company that has Check Point, I'd meet with them at Check Point expos and we'd talk. I would tell them I'm doing the rule re-cert with the bank and tell them, "Get Tufin." The first thing you want to do is get SecureTrack. Get it set up, get it working. Then you can grow from there. If you don't know what's going on with all the policies, you're blowing your brains out. I always recommend Tufin.

We're working on getting the solution to help us meet our compliance mandates. That's one of my projects, starting this year.

In my opinion, the solution’s cloud-native security features are good. I just don't have anything to compare them to. I can't say I have worked with AlgoSec or FireMon so I can't compare Tufin and say, "Oh, you guys are much better than that guy." Tufin is the only product I've worked with in policy management.

Tufin is better than the way we're using it. I firmly believe that we're not using it to its full capability. It's like having a Ferrari in the garage but using it to go get groceries. Someone might look at it and say, "Oh my God, we could be on the Autobahn, flying." And I say, "Yeah, I know, but I need groceries." I don't think we're using it to its full potential. However, from what I'm seeing now, and in future developments based on this conference, it's going in the right direction.

I would rate it at eight out of ten. We are strictly a Check Point shop for firewalls. We don't have other vendors. I can see where, if I had Palo Altos and Fortinets and Ciscos, Tufin would be Godsend. I wouldn't have to go combing through every vendor. Whereas for us, it's already together. That may be why I don't rate higher.

We implement Tufin for other customers and help set it up. 

I'm not the end user. I just set it up for the end user.

We are using the latest version from 2018.

We use Tufin to clean up our firewall policies. They already have the compliance policies sort of prepopulated in there to point out violations.

Most customers will go through and check the USP to see if it violated with the designer tool.

We are in the process of working with a customer right now to set up the Unified Security Policy (USP). We got all the violations from the first phase and will go through to do the mediations, then run the scan again to show the progression of the clients.

The preconfigured PCI compliance USPs are the best part for me. These make things a lot easier.

The visualizer for the Network Topology is really good. You can see all the routes throughout your entire environment.

The change workflow process is very easy to customize. You can do a workflow however you want, so you can have an approval every single step. Or, you can remove approvals on certain steps, automating some steps.

It capabilities are very good.

Sometimes, the user interface is a little cumbersome, trying to navigate between them. In the new version, it looks like they resolved those issues. 

We have had a couple issues with the VMs, but I think it was just because they were starving for resources. A recommendation on what the virtual appliances should have for resources would be appreciated.

We have done PR strategies and added Tufin appliances. It is super easy to just back up and restore to a new one. You can get a new appliance up and running in 20 minutes.

We worked with their professional support before, but we have not worked with their Professional services.

The initial setup is straightforward.

We are a reseller.

We've install it to make money.

Tufin does make the process faster for customers, depending on if they use SecureChange to automate their process. Everything is all in one then.

Licensing is on a customer by customer basis.

Try Tufin out. Make a PoC of it. That is how we sell most of our products because it works well.

Our customers do not have a hybrid network.

The primary use case is for compliance with PCI regulation for local and country regulations.

We are using the latest version of the product.

We use Tufin to clean up our firewall policies because it is so fast. A report about compliance and the clean-up process used to take about one month up before. With Tufin, it takes only one day.

Implementing roles in the firewall used to take two days, but now, it takes two hours.

The audit and policy relation reports have helped me show compliance to managers.

The product helps my cybersecurity team. Now, my cybersecurity team spends their time creating new controls for new technologies.

The workflow is the most valuable feature.

The visibility that the solution provides is amazing.

The change workflow process is flexible and customizable. I can send one request to an IT Manager and another one to a Development Manager, making them customized.

I would like to see more about the cloud in the next release. They need a large plan to deploy the cloud into the solution and a way to implement it.

The web service for integration with other solutions needs improvement.

The stability is okay.

At this moment, it is not necessary to expand the solution.

I don't really use the technical support.

We did not have a previous solution. I was looking for a solution to optimize time in security policy management. Then, I found the Tufin and contacted a reseller.

The initial setup was super easy. It was fast to implement the firewall. The Check Point was very fast.

We used a reseller for the implementation. It was the first time for the reseller to do this implementation.

It saves us a lot of time. People can devote their time to other more important tasks. 

The seller of Tufin, when I wanted the solution, was very flexible because the cost on the lease was very high in Latin America. So, he was able to reduce the cost.

We considered Algosec and Firemon, but Tufin was the best.

A powerful tool for a security team to optimize time.

The primary use case is firewall analysis.

We use SecureTrack, which is great.

The solution has helped us to meet our compliance mandates. We have to be PCI and SOX compliant. Some of these rules and systems might meet those requirements. Knowing which system can talk with which system is definitely helpful in that sense.

This solution has helped us reduce the time it takes to make changes.

Comparing the rules and policy browser is valuable to me. It gives me the ability to pull running configs and be able to analyze them without having to go directly into the firewall.

The visibility is great.

When you make changes, you have to enter the password each time for each firewall. This is sort of annoying.

They are sort of at the pilot stage on some of their products. I saw the Orca and Iris products yesterday. My initial impression of these products were that they were good products, but I felt like some of their features overlapped with SecureTrack and SecureChange, which they are already doing. So, I just wondered what direction they're going in? I understand that they are cloud products, but are these security products going to overlap each other's features at some point? This is my initial concern.

It is very stable.

It seems pretty scalable. From what I have seen in the training, you can use it on multiple firewalls. It seems like a solution which was built for very large enterprise level networks.

I haven't dealt with the technical support yet.

If you want to be able to manage your firewalls efficiently and securely, then use Tufin.

It is a pretty solid solution. As with any security solution, I think is it is growing. It seems like it is at a good point. It could still use some work, but it's growing, and that's good.

We saw in the training yesterday the changes for part of SecureTrack 2.0, which isn't out yet. Those changes, that they will be implementing, look very good from what I can see.