TrendAI Deep Security Reviews

The most valuable feature we have found is threat detection.

We have had some issues when it drains some of the resources of the server. When that happens it slows down some of the processes and causes the CPU to run a little harder.

We have been using Trend Micro Deep Security for the past six months.

The stability is good for our purposes.

Trend Micro Deep Security is scalable.

We find that their technical support team is always accessible and willing to assist.

It can be complex to implement depending on what features you enable because Deep Security is such a comprehensive product. However, if we just enabled everything out of the box, then it's quite easy. Your choice of how many layers of security you want makes a difference.

The cost runs around forty dollars per server a month. 

I know that there is another product that we use that's a competitor. It has a team of specialists that monitor the logs. If you've got the product installed on a server, they monitor it live. That's very useful because it adds another dynamic.

Learn as much as you can about the product because it is very comprehensive. Read the documentation before you install it and learn about the system first. I would rate Trend Micro Deep Security a nine out of ten.

Basically, we are using the solution for protecting our server.

The product is very simple to use. It is more simple than Kaspersky, for example

The solution is easy to set up.

We've found stability to be great so far.

The solution can scale. 

I am not sure about what could be improved. I don't look at the solution from this angle. Some other person from our team is managing that at the moment.

The solution could use more integration. I've heard that if we are going to deploy the XDR of some other solution, it'll not be integrated. It would be helpful if everything could come together. 

We've used the solution for the last three months. We've only recently deployed it. 

The stability has been good. It's reliable. There are no bugs or glitches and it doesn't crash or freeze. 

It is a scalable solution. We've had no issues with scaling. 

We have deployed this for our server infrastructure only. We have around 7,200 machines which we are protecting through Trend Micro.

At this time, we do not have plans to increase usage. 

We have some local companies here that provide support for Trend Micro. So far the experience is good with this.

Positive

We also have familiarity with Kaspersky.

The initial setup process is very simple. 

The deployment took one to two days. Within one day it was mostly deployed.

The licensing is user-based. 

We are in process of evaluating the XDR solution. We might go with Vision One. I'm not sure about what has been finalized. 

I am not sure about the version we are using. Another team member is managing this.

We use Trend Micro Deep Security for workload security. I also use it for protecting my critical server because it has an intrusion prevention feature.

Trend Micro Deep Security protected us from a ransomware attack two months ago. I can protect my server from ransomware using the product.

What I like best about Trend Micro Deep Security is its ransomware protection feature.

Pricing is on the expensive side and could be more affordable. The technical support for Trend Micro Deep Security also needs improvement.

I've been using Trend Micro Deep Security since 2019. I started using it in my previous company when I was the head of IT there. I transferred to another company nine months ago, and we're also using Trend Micro Deep Security.

Trend Micro Deep Security is very, very stable, and we are happy with this solution.

Trend Micro Deep Security is scalable. We bought 15 licenses for 15 servers. Whenever I want some enhancements, it's very scalable just to buy the license and apply it on the server. You can add it from the portal. It's a very, very scalable product. It's very easy to scale.

Technical support for the product was sometimes good. It could be improved. On a scale of one to five, with five being the best, I'm scoring support a three.

The initial setup for Trend Micro Deep Security was very easy.

Deployment of the product was done by the reseller. He came to my office and deployed Trend Micro Deep Security in all locations, through remote deployment.

Trend Micro Deep Security is quite expensive.

We're on a yearly subscription with Trend Micro Deep Security.

We bought the license with support and all the features. We bought 15 server licenses. I deployed the product on the most critical servers.

We're on the sales-based, software-based, and service-based model with Trend Micro Deep Security.

Most of the financial sectors and banks use Trend Micro Security with XDR, which we're also using. The main reason we selected the product is for its XDR or Extended XDR.

There are multiple products and solutions under Trend Micro. Now I'm evaluating Trend Micro Apex One for endpoint security. We will replace Kaspersky with Trend Micro.

They've already added an additional feature, XDR. They're monitoring my servers at their own SOC, so this is an additional feature, and I don't think there's any need for an additional feature at the moment.

My score for Trend Micro Deep Security, on a scale of one to ten, with one being the worst and ten being the best is nine.

We primarily use the product for the server. We're using Trend Micro Deep Security to protect our servers. We have more than 400 of them.

The most valuable aspect, that we didn't find until now with Deep Security, is the EDR - endpoint detection and response - a feature that comes with the version that we have now. 

DLP, Data Loss Prevention, and the complexity of how we manage the console and how this client, or this tool, will notify us when there is something going wrong within the server and endpoint is good. This feature we didn't see very well developed with Trend Micro solution at first. 

The risk is very complex. We need our tools to be more intelligent, more automated, more detectable. They could improve all of those aspects. I'd specifically like to see automation in terms of detection and auto mitigation.

The integration could be better. When we need to integrate a full console to manage endpoints and servers in the same place, we need to understand better how to deploy it so we don't need an agent or something else to deploy the solution to monitor everything.

The initial setup can be difficult. 

The stability is good. We haven't dealt with bugs or glitches. It doesn't crash or freeze.

It's not very scalable or automatically scalable. If you want to be scalable, you need to add more licensing, to add more costs. If you want to be scalable and have more capabilities, you need to buy more.

We use the solution to cover all of our servers and Trend Micro in general to cover all of our assets. 

I've never dealt with technical support directly. However, my colleague has, and their feedback has been positive. They have no complaints. 

For endpoints, for clients themselves, we use Endpoint Protection for Windows 8 and Windows 7. We still use Trend Micro Endpoint Protection. Also, for all our server VDIs, virtual servers, and physical servers, we use Trend Micro Security.

The solution is difficult to set up, maintain, and manage. There are a lot of options, a lot of buttons, a lot for new items. It's not very user-friendly. You need a lot of training to be able to manage and implement the solution correctly.

We have two system admins that manage servers. You need two people to manage and maintain the solution.

We did not use an integrator or consultant. We have a small team. We handled things internally. For the first implementation, however, we did have an integrator's support and they would assist when we ran into issues. 

We pay a yearly fee of between $10,000 and $15,000. There are no costs beyond the standard licensing fee. However, if you need to scale, you will have to buy more licenses. 

We are researching another solution right now. Our strategy is to find the last best version that Trend Micro has for covering endpoint detection and response.  We scaled for the next version that we have now, and we are seeing if other solutions help more. We're looking into the Kaspersky Endpoint Suite. 

We are a customer and an end-user.

While I don't know the version number off-hand, we are using the latest version of the solution.

New users must assess their exact needs from their side before starting. Look in the market, look at the risk, look at the problem of cyber security for other clients and the chances of attack, et cetera. Look also at the infrastructure, such as the type of machines - if they are full cloud, on-prem, or hybrid.

You must make an assessment locally, internally. When the customer has these visibilities, he can go to the market and select which solution, or which two or three solutions, can best suit the company's needs. Do a proof of concept and try it. Look at the cost and the ratio quality cost, as that'll definitely be determinant for the decision.

I'd rate the solution at a six out of ten.

We use Trend Micro Deep Security as a tool for its antivirus and antimalware capabilities to protect our systems.

Trend Micro Deep Security should provide better options. In the case of detection, we are not very happy with the functioning of the antivirus capabilities that Trend Micro Deep Security provides us. It doesn't have a passive way by which we can enable Microsoft Defender, considering most of the other antiviruses allow Microsoft Defender to work passively.

We are not very happy with Trend Micro Deep Security since it is not able to detect many viruses and bugs. We are looking for an alternate solution.

The tool lacks proper detection capabilities. Trend Micro Deep Security should know how to work along with Microsoft Defender in a passive mode. These two are major improvements.

On the cloud version, Trend Micro Deep Security Scanner has to improve on the signature part of analyzing the latest threat.

I have been using Trend Micro Deep Security for two years as a customer.

If it doesn't do its function, there's no question of security or stability since everything is lost.

Detection is the most important thing, and if it doesn't get it, then there is no point talking about stability. There is nothing called stability in an antivirus tool.

They have different flavors, I guess. So based on the flavors, I think they give a number of assets that you can deploy onto the machines that you have. I have not used Trend Micro Apex One, so I cannot compare it with Trend Micro Deep Security.

We are an enterprise-sized business, and the solution is deployed on the main server. It's an enterprise server that we have, and it has been deployed onto that particular server.

Trend Micro's support team provides the required information, but largely, they reach out to us with respect to their knowledge-based articles. With respect to the fundamental design and deployment of the tool, we doubt that we will be able to get access to help from the product's support team. A quick escalation to the top support personnel, which helps with support, is unavailable.

Before choosing Trend Micro Deep Security as a solution, I was working with the solution from a company named Quick Heal. I switched to Trend Micro because of its good marketing techniques. We thought the word in the product, which is deep security meant it was providing its users with a very deep level of security, but we later came to know it is too shallow in reality.

Installation is not an issue. They offer good support for installation. It is the run time of the program that is very critical for us. During run time, when there is an attack, the program should be able to identify it. If the program does not have a proper system to identify the attack, it will destabilize our entire security platform.

The solution is deployed on a private cloud in our organization. We have our own cloud partner. We don't use Azure or Google.

It does not take much time to deploy the solution. All the time taken for deployment and support comes under one particular point. The primary question is if a tool can neutralize the attacks. The function of an antivirus or security product is to make sure it neutralizes its situation or at least identifies the situation. If a tool does not neutralize attacks, it's a major drawback or unsuitable for an enterprise-grade business.

You can just run a script and deploy it in NAS. The deployment process is not an issue.

One engineer is fine to deploy it if he understands the script. He can deploy it using automation on all the systems, be it 1,000 or 20,000 systems.

Trend Micro Deep Security does not require maintenance. The tool has an auto-run feature, so all updates are automatic and we do not need to maintain it.

The pricing of the product is fine. Pricing doesn't matter when you are talking about a solution meant for enterprise-sized businesses since what matters is the real security and the kind of detection a product offers. At the enterprise level, we are ready to deal with the product in terms of pricing, but we should barely need to work hard on the product later on. From a pricing perspective, I would say the product is economical.

The payments are made on a yearly basis towards the licensing of the solution.

There are no extra costs involved since there will be an agent that is deployed on your server, and the agent will take care of all the activities.

I would not recommend the solution at this point in time, especially for critical infrastructure.

Overall, I rate the solution a five out of ten.

We primarily use the solution for security purposes. 

We couldn't find any aspect that was valuable. That's why we want to drop the usage of Trend Micro Deep Security. The team cannot see the benefits.

The initial setup was straightforward. 

It is scalable. 

It is stable. 

We couldn't make the necessary modifications to the solution. We want to see improved authentication. We want to improve the interaction, and we want to get more notifications from the security service.

We've been working with the solution for three years. 

The solution has been stable and is working. We don't have any issues with the tool. 

We have not had any issues with scalability. The solution can expand as needed. 

We are using it on our more than 50 virtual servers. 

I cannot recall dealing with technical support. 

We want to replace the solution with Sentinel One and are moving in that direction now. 

We are also using other Trend Micro products, such as email security. 

The product offers a simple, straightforward setup. I'm not sure how long the deployment itself took. It was implemented three years ago, and I do not recall the exact strategy we used during implementation. 

I'm not sure how many people were involved in the initial deployment. 

We bought and paid for the solution three years ago, and in six months, we will have to renew and pay again. Instead of doing that, we are looking for a new solution, likely Sentinel One. 

My team plans to drop the usage of Trend Micro.

I'd rate the solution five out of ten. 

It's kind of hard to point out one single feature, however, if I had to, then I would say that they have a great roll-back feature. You can use this if your machine is compromised. You have the ability to roll it back to the previous good version, so you can actually save, say, 90% to 95% of your data.

The solution is stable. 

You can scale the solution to different versions. 

Technical support is helpful. 

The pricing is a bit expensive. If they want to target SMBs, small enterprises, and small networks, then they need to reduce their prices.

It would be better if they merge a few features into one product. For example, they have an encryption feature that is separately sold. If they could merge it with Apex One or any endpoint security solution, maybe it would also be good for the end user.

I've used the solution for three or four years. 

The solution is very stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

Scalability is possible if you move to different versions. For example, you can move from Apex One to the XDR solution, and then from XDR, you can involve Deep Security. There, it is very much scalable if you want to start from the bottom, from end-point security, and move it up to the servers as well.

We do not really contact technical support. 

Mostly we have technical people over here in our company. And basically, they go to training first to get some certifications from Trend Micro, then they start deploying and installing any product in any network. 

Having said that, sometimes, when we get stuck or after installation and running Trend Micro in the network, if we have a problematic situation where we are not able to solve it, then we do contact Trend Micro support.

They have a two-tier level of support. One is local support available directly from Trend Micro. Then, they also have online support where you can get help directly from their head offices.

Positive

I tend to work with Trend Micro, Kaspersky, and McAfee. I haven't used Microsoft Defender.

The solution is not too difficult and not exactly straightforward. It was a moderate setup. Anyone with a little bit of knowledge of installing antiviruses can actually handle the process. 

I'd rate the ease of setup a two or three out of five. 

I won't call the cost of the solution cheap. Compared to any other antiviruses in the market right now, they are on the expensive side.

I'd rate the level of expense a four out of five, where five is the most expensive option. 

We are a partner. 

If someone is looking to implement security solutions, including endpoint security, then I would suggest that person go for the whole Trend Micro suite, not just for the endpoint security. They have different products for security solutions, including Deep Security, Network Security, Trend, et cetera. If they buy the whole package, it would be easy for them to control their network security-wise and manage it quickly, rather than having a different brand and security solution for different departments or layers of their network.

I'd rate the solution eight out of ten. There's always a margin to improve both in a technical sense and financially as well. I'm giving them two points less in hopes they'll continue improving their product. 

Our main use case of this product is for antivirus and virtual patching.

From a security perspective, signatures and that kind of thing are frequently updated and we have not come across any virus detection.

It would help if they would reduce the price. 

I've been using this solution for four years. 

Scalability is good. We currently have 8,000 users and are planning to increase in the future. 

The technical support is fine.