TrendAI Deep Security Reviews

We have many use cases. We deployed it, and we replaced Semantic with Trend Micro Deep Security for one of our customers in the Telecom sector. Some of our customers are actually looking for Microsoft solutions because most of the endpoints and the infrastructure are Microsoft-based, so they want the platform to be the same.

We are satisfied because we have experience deploying it in a big Telecom sector that has 7,000 NPCs, and they are running different services, Microsoft, Linux-based, and some other operating systems with many applications. They remain satisfied.

At different time spans, we often required technical support. Their portal is available, or we engage with this for any technical issue or if there is any breach, so they often get help from them, and their technical team works with our teams to find out different issues.

Trend Micro Deep Security has very good features such as virtual patching and almost all other features are the same as all the Endpoint detection and response systems are capable of doing the security features such as deep scanning, secret scanning, and the advantage of Microsoft is that it protects the cloud services as it protects the on-prem.

For threat detection, they use heuristic behavior detection, and sometimes, if they think there is a sort of attack which is new, they alert you, and they detect and show where the attack is coming from. They even suggest patching or any solution to stop that attack.

Trend Micro Deep Security is not a very cheap solution, but customers are satisfied. It's working, so every year, once they purchase it, and after a year, they renew it, or whenever the subscription expires, they renew it, unless there is any security breach.

Trend Micro Deep Security should provide a bundle solution for the customer similar to what Microsoft provides. For example, Microsoft provides ATP solution in their Defender, that not only filters the emails but also detects spam and malware in attachments, and it provides security for SharePoint solution, Teams, and other products available on the cloud.

Most of the features are adequate. Customers are satisfied. If there are some new types of attacks which are still not identified, these vendors will improve their solutions according to the attacks.

One important improvement would be to reduce their cost. The countries which are progressing, and which have budget issues, such as third world countries or poor countries, have very limited budgets. They have to pay in dollars, and the dollar is very expensive in most countries.

We have been working with Microsoft's Trend Micro Deep Security solutions for the last 3 years.

Implementation is not complex. It has been so far good. One important aspect that should be addressed is they should try to reduce their cost.

We have different experiences. Sometimes one Endpoint Security solution could not detect or mitigate any attack type, while the other one works adequately and sometimes, Microsoft solution doesn't work adequately for any sort of attacks. We have different sorts of experiences and responses from the customer side.

There are some minor issues, which are mostly NPC or user end issues such as when they use unwanted software or click on illegitimate or malicious links. There are issues regarding the end user, but as far as the software is concerned, we believe that software works fine until it is patched, managed, or monitored by the IT teams.

It's an enterprise company. They have many endpoints. There are more than 3,000 endpoints, but in most organizations, they are using a mix of these security solutions. They use it for comparison base, and they sometimes have budget issues, so they use it in different departments.

Support in Trend Micro Deep Security is very good. They have very professional engineers, and they often respond effectively. We are satisfied.

It's not difficult to maintain because we have experience that when the customer is trained adequately, and if they are really concerned about security, they maintain it properly. They have the IT teams, security teams to look after the server endpoints and monitor them, patch them and if there is any vulnerability or any detection found on the endpoints, they try to mitigate that.

Mostly in our country, customers are quickly migrating to the cloud. We get different sorts of requirements from the customers in different sectors, such as customers in the Banking sector have different requirements, customers in the Government sector have different requirements.

We give the comparison and demo to the customer. If the customer is interested in technical capabilities, we demonstrate the tools, setup, implementation, and their working. At the end, the customer is more interested in the cost.

We give the comparison and demo to the customer. If the customer is interested in technical capabilities, we demonstrate the tools, setup, implementation, and their working. At the end, the customer is more interested in the cost. This is the strategy. We give a fair comparison of all the products, and give them clear insights of the products, which makes it helpful for the customer to make a final decision to purchase the license or product.

If it meets the customer budget, we will recommend Trend Micro Deep Security.

We recommend them because the virtual patching is a very good feature. Customers are very satisfied, especially when there is Microsoft infrastructure. We pitch them the solution stating that if there is any security breach in the market, then this solution is capable, based on the information, it virtually patches your servers even if Microsoft has not released the real patch for that issue.

Implementation is not complex. It has been good so far.

We give the comparison and demo to the customer. If the customer is interested in technical capabilities, we demonstrate the tools, setup, implementation, and their working. At the end, the customer is more interested in the cost. This is the strategy.

It's not difficult to maintain because we have experience that when customers are trained adequately, and if they are really concerned about security, they maintain it properly. They have the IT teams, security teams to look after the server endpoints and monitor them, patch them, and if there is any vulnerability or any detection found on the endpoints, they try to mitigate that.

On a scale from one to ten, I would rate Trend Micro Deep Security as an eight.

Hybrid Cloud

Microsoft Azure

Trend Micro Deep Security provides malware threat alerts and allows me to take actions similar to how I manage endpoints like desktops and laptops. I have a dedicated console in Trend Micro Vision One to monitor servers, push policies, manage devices, and receive threat notifications. The software is integrated for managing all devices.

Trend Micro Deep Security offers valuable features such as virtual patching, which allows me to manage server downtime challenges by taking care of threats. The configurations of the firewall and IDS rules allow me to monitor network traffic efficiently. Additionally, it provides alerts on suspicious activities, and anti-malware protection helps by detecting and mitigating threats through real-time alerts.

The user interface could be more user-friendly, as navigation sometimes requires familiarity with the console. Improving the UI is one of the desirable solutions to make it more intuitive.

I have been using Trend Micro Deep Security for more than six or seven years. It is integrated with Vision One console, Apex One for desktops and laptops, and is exclusively for my servers, including Windows and Linux servers.

I didn't face any issues with deployment. It usually takes about twenty to thirty minutes per server. I download the script based on the server operating system and run it on targeted servers for automatic deployment. The process is seamless.

Trend Micro Deep Security is very stable and provides protection at all times without issues. I rate its stability at around nine or ten.

Trend Micro Deep Security is highly scalable. There are no restrictions on the number of servers that can be included as long as the license is procured. I rate its scalability as nine.

Trend Micro provides the best support. Whenever I raise a ticket, whether critical or high priority, their team responds immediately, often over calls, and works towards closing the request with the highest priority. Their technical support is top-notch.

Neutral

For the servers, I previously used McAfee or ESET. I migrated to Trend Micro because of the group requirement for centralized protection and after evaluating solutions like Windows Defender, Sentinel, and CrowdStrike. I chose Trend Micro for its cost, support, and other important parameters.

The initial setup is easy, taking only about twenty to thirty minutes per server. I download the script, share it with the IT team, and either push the script to the centralized management console or deploy them on servers.

With the support of the local IT team, I perform the deployment. One or two people in the local IT team are sufficient, as it doesn't take much time.

I have seen a better return on investment by identifying threats early and removing them. It adds value by providing centralized control over servers and endpoints.

The pricing is moderate, not expensive or very cheap. It varies based on the number of servers being protected, with a flexible rate. The subscription varies between one-year and three-year services.

I evaluated Windows Defender, Sentinel, and CrowdStrike. After consideration, Trend Micro was chosen for its cost, support, and important parameters.

I rate Trend Micro Deep Security a nine. The user interface could be more user-friendly, allowing easier navigation. The overall solution is rated nine out of ten.

Public Cloud

Other

I am not the direct end-user of Trend Micro Deep Security, but I work as a partner of Trend Micro, selling their solutions to our customers. We primarily work with state government customers.

My customers feel safe using Trend Micro Deep Security. They remain secure, and this feeling of safety is why they choose it. While I am not the end-user to provide detailed feature analysis, the sense of comprehensive security it provides is valuable to my customers.

Trend Micro Deep Security is overpriced. Despite its high quality and comprehensive features, the cost might be a barrier for wider adoption among customers.

I have been working with Trend Micro for approximately fifteen years.

Deployment takes only a couple of hours and is quite fast. We have never encountered any significant issues during the process.

We never see any issues with the stability of Trend Micro Deep Security.

Trend Micro Deep Security fits well with the needs of our state government customers.

Sometimes Trend Micro's technical support delays too long in responding, while other times they respond quickly.

Positive

The initial setup is straightforward and takes only a couple of hours.

Trend Micro Deep Security is considered overpriced. While it provides an unmatched sense of security, this pricing can limit the number of customers to whom I can sell it.

Customers have used other solutions but have differing requirements and attitudes towards security.

While Trend Micro Deep Security is great for comprehensive security, the pricing could restrict some customers. Overall, I would rate it a nine out of ten.

Our company uses Trend Micro Deep Security as a conventional IPS and for malware detection. The solution is also used for real-time monitoring and to evaluate the monitoring impact on the system. The solution's impact or consumption of memory can also be checked. Trend Micro Deep Security is compatible with various platforms, such as Windows and UNIX. 

In an older version of Trend Micro Deep Security, our company faced issues syncing the active directory accounts. Anytime we revert to the support team of the solution, they always propose to update the Deep Security Manager to resolve every issue, which is an ineffective approach. I believe the support team should be more proactive in providing effective options or guidance to resolve issues around the product. 

Although in our company, we try to add exclusions and troubleshoot for real-time monitoring and upgrade the version, there are clients who consume a lot of memory; on average, 30% of memory remains occupied. The solution's memory consumption impacts certain aspects of the client's infrastructure. 

Even after whitelisting one of our company's port scanning servers or tools, the IPS activity continuously monitors and sends false positive alerts, we haven't found a solution to this over the past four months. Trend Micro Deep Security should have a lab-type environment where the solutions for every issue can be found through simulation. 

Trend Micro Deep Security is looked upon as a new-generation antivirus that is used on the server end. In future versions of the solution, I would prefer the upgrade process to be simpler than on Linux; the upgrade is a lengthy but easy process. Our company expects the tool's upgrade process to be lighter over the Linux platform, similar to its offering for the Windows platform.

I have been using Trend Micro Deep Security for four years. 

I would rate the stability an eight out of ten. The solution is satisfyingly stable. But at times, I have experienced the solution to be non-responsive and there have been instances where the system had hanged without any notification.

Our company team had to manually intervene in the aforementioned scenarios to understand the issues. Often, I have witnessed the system hang and reboot while upgrading Trend Micro Deep Security, our company team had to manually force restart. 

I would rate the scalability an eight out of ten. Scaling the solution across Linux systems might be difficult. There are a few Windows systems in our organization that are quite old and out of support, but they are in production; I have rated the scalability after considering all such factors. 

Trend Micro Deep Security is running 24/7 in our organization to receive alerts daily and evaluate the Deep Security Manager to manage issues of our company's clients. In our organization, we are presently trying to onboard more servers and we have plans to expand the solution to the Kubernetes cluster, but the present model of Trend Micro Deep Security does not fit in with the aforementioned cluster or infrastructure. 

I would rate the tech support an eight out of ten. Our company expects more accurate and effective solutions from the support team. 

Positive

I would rate the initial setup process an eight out of ten. Trend Micro Deep Security is not as robust or automated as any EDR solution, so most configurations must be implemented manually.

The manual configuration tasks include whitelisting, adding exclusions, and creating policies. By streamlining the manual configurations, the solution can become more advanced. From the solution's setup process initiation to production, it's a lengthy and exhausting process of manual tasks. 

Our company belongs to the large-scale category with about 1500 system servers, and about three professionals are needed to maintain Trend Micro Deep Security even though we have eight managers, excluding the lab environment. 

Trend Micro Deep Security is capable of providing an ROI. I would rate the solution's ROI as nine out of ten. 

The solution is offered at an average price point. I would rate the pricing an eight out of ten. To our company, Trend Micro Deep Security seems slightly expensive. In our organization, the solution's license is renewed yearly. 

The primary advantage of the solution is the insights obtained for a troubleshooting server. For example, the solution's insights often include creating a diagnostics package and directly sharing it with the support team to gain further troubleshooting advice. The insights provided by the solution are vital for the operations on the server side. 

In our company, we always prefer Trend Micro Deep Security over an EDR solution due to its security capabilities, alerts, and a configurable dashboard that auto-updates daily. The solution's dashboard provides clarity on the number of infected files and also allows for the tracking of IPS activity. Any kind of ransomware attack is also mitigated by Trend Micro Deep Security. 

The solution's features, including real-time monitoring, IPS activity, and firewall alerts, are found to be the most effective in our company for network defense. 

In our company, we review the IPS alerts from the Trend Micro Deep Security console to have a fair understanding of what's entering and leaving the server and who is trying to breach the system. IPS is a crucial component in our organization's daily cybersecurity monitoring. 

Most of the alerts will be false positives, but the solution can provide alerts at a rapid pace. First, the alerts arrive on the solution's dashboard, and then the SMTP is configured to distribute the same alerts over email. Once the alerts are received in email, our company team reviews them and tries to identify whether it's a real threat incident or a false positive. The solution thus not only tracks and blocks threats but also notifies the responsible engineers of an organization. 

It's a robust and reliable solution that provides in-depth insights while troubleshooting. I would advise others to evaluate the licensing cost and the support availability in their region before adopting Trend Micro Deep Security.

I was previously working in the Middle East with the solution, where support was superior, and an executive would jump over a call with me to resolve the issue, but in Europe, the support quality is not the same, and communication is preferred only via email.

I expect to witness improvements in the solution's support quality in Europe, where issues are being solved over a single phone call instead of an extensive email thread. I would rate Trend Micro Deep Security as nine out of ten. 

On-premises

We are using the solution for IPS and XDR.

Stronger Protection Across Workloads, Improved Visibility & Compliance, I Feel Lower administrative overhead Very Fewer console changes/agents to manage & Simplified policy creation and enforcement.

Trend Micro Deep Security has fantastic and very advanced features. The most valuable and advanced feature of the solution is the ability to check vulnerabilities. The solution's real-time scanning allows me to monitor my entire network.

The solution's reports should include more details of events like device control, live health status of the server, and inventory management.

I have been using Trend Micro Deep Security for two years.

Trend Micro Deep Security is a very stable solution. Our network and servers haven't experienced any downtime.

I rate the solution’s stability ten out of ten.

I rate the solution a nine out of ten for scalability.

The solution's technical support is good and responsive.

Positive

We previously used a different solution. We switched to Trend Micro Deep Security because we wanted cloud deployment and more advanced security. Trend Micro Deep Security has modules like vulnerability assessment and TAC mode, which were not available in our previous tool.

The solution's initial setup is very easy. The solution can be deployed within a few minutes.

The solution’s pricing is reasonable.

We are using Trend Micro Deep Security on our servers, which are in TAC mode. We can only monitor them, and the servers are behind the firewall. We are using the solution only in our LAN environment. There is no direct internet traffic on that server. Since we only work in the LAN environment, we don't get any IPS events. It is very easy to deploy the client and manage the console.

Overall, I rate the solution ten out of ten.

Public Cloud

Other

For the servers, they have Deep Security. Plus, they have introduced a new feature, which is threat assessment for networking. And that is the one product that we are actually promoting right now more than anything else in their portfolio.

Normally, customers use it to secure their servers. Especially when it comes to updates for our enterprise clients and any client who has more than 10 or 20 servers, it's very hard for them to have downtime to install all the patches, check them, test them, and then run them. 

Trend Micro Deep Security is a very good solution for them because it stops all the vulnerabilities and exploits in the server. It downloads all the upcoming updates and gives you a time of your choice when you want to have downtime, maybe over the weekend. Then you can download all the updates, which have been tested on the Trend Micro site, and freely install them on your servers. Then you can bring the servers back up for working. 

So in that sense, they save a lot of time in downloading and installing updates, while at the same time protecting the servers from all the vulnerabilities and exploits.

Trend Micro use IPS for remote vulnerabilities. If someone is using a remote desktop to exploit the network, that's where users use the IPS. And IPS in our region or in our country, where we have deployed it, it's only in enterprise companies, not as SMBs or the private sector. Mostly, it has been deployed in the banking sector.  

It's a good product. It's taken the majority of the market share in Pakistan from any other product; the major feature of Deep Security is its virtual patching management, which they download on the cloud. They stop all the vulnerabilities and exploits as long as you don't download all the updates and install them physically on the servers. 

So, in that sense, it is a very good product. And we've been selling it for a long time; it's been four to five years. And we have a lot of customers for it.

Trend Micro Deep Security has a sandboxing unit, which is one of the major features that actually gives you a chance to detect any kind of threat in your network or on your servers. 

Also, if users truly want to secure their network and the servers, they may want to use XDR as well, which has all these features we just discussed.

Personally, I would like them to separate their products into different categories, rather than putting everything in one box.

It's scalable in the sense that if they bring out any new version or new edition or anything beyond the IPS. So, it's scalable.  

I used to work with Kaspersky for a long time. Recently, I switched and I'm trying to work with Trend Micro. I'm also trying to include Carbon Black as an endpoint security solution in our portfolio. Carbon Black is in the initial phase, but I'm familiar with Trend Micro. I worked with them before, but not as our primary endpoint security solution. That used to be Kaspersky, now it's Trend Micro.

Now, I work with the entire product range of Trend Micro, but mostly, we're focusing on Vision One. So, from a sales point of view, I know a few things and I'm still learning.

Financial in the sense that it protects your servers. Simple as that. When you get attacked or compromised, the whole network is down. You lose time and money. 

And it takes a long time to recover, especially if it's a ransomware attack. So in that sense, Deep Security is a quite good product.

Trend Micro Deep Security is on the expensive side. If I compare it with other endpoint security products, for example, even Kaspersky or Bitdefender or any of the known endpoint security solutions, Trend Micro is a little bit on the expensive side compared to them.

I would rate it a nine. I think it's a very good product. I would recommend Trend Micro Deep Security to others

The platform's IP detection feature is particularly effective in identifying connections to our servers.

There could be a centralized management server to oversee all platform functionalities.

We have been using Trend Micro Deep Security for approximately three years. 

I would rate the product's scalability a seven out of ten.

The scalability was limited; the product did not detect as many behavioral patterns as CrowdStrike, which provided more comprehensive insights.

The technical support experience was good, but there was room for improvement in terms of response time.

Positive

We decided to switch to a more AI-based solution from Trend Micro to address the rise in ransomware attacks better and reduce the number of servers needed for management.

While the pricing was on the higher side, the manageability and comprehensive alerts provided by the product justified the cost. I paid approximately 26,000 per license. There is an additional cost involved for support services. 

I compared the product to McAfee.

The product's intrusion prevention capabilities were beneficial as they allowed me to block unauthorized connections and potential threats at both the server and firewall levels.

I rate Trend Micro Deep Security a nine out of ten. 

On-premises

We use the solution to protect the customer's infrastructure. It can ensure that the infrastructure is well protected and that the customer has a good institution.

The solution provides ease of use, especially from non-technical testing. It's one of the best things. The deployment process is one of the easiest things because we didn't train our on-site consultant. The constant training from Trend Micro's side is that they develop internal causes to understand the upgrade because once they upgrade the platform, they also upgrade the technical person's skills.

Trend Micro can interact with their consultant to ensure that we receive constant training to understand their platform and how to improve it.

Our clients have used Trend Micro Deep Security for 36 months.

The solution is stable.

15 users are using this solution.

The initial setup is simple. 

You need to pay for a license per user for the product. There is no extra cost. It's pretty variable. It does match the value. It's quite valuable. The ultimate purpose is to ensure that no incident can destroy the company's reputation.

The automation capabilities were perfect. Yeah, they interact with the software. If you install something, there will also be some reports. They will come back with feedback.

One of AI's benefits is improving automation and understanding between different parties. AI is frequently in the news, but everyone does not fully realize its potential. If there is a gap between the workforce and AI, it will remain a buzzword rather than something we fully utilize. We must understand AI, its benefits, and how to use it. Institutions should develop training platforms to bridge this gap and ensure a better understanding of AI's capabilities.

If you use deep security products, you'll be doing yourself a favor. They're not that expensive; they're pretty responsive, and they are perfect for your requirements.

Overall, I rate the solution a nine out of ten.

Public Cloud