TrendAI Deep Security Reviews

I am not the direct end-user of Trend Micro Deep Security, but I work as a partner of Trend Micro, selling their solutions to our customers. We primarily work with state government customers.

My customers feel safe using Trend Micro Deep Security. They remain secure, and this feeling of safety is why they choose it. While I am not the end-user to provide detailed feature analysis, the sense of comprehensive security it provides is valuable to my customers.

Trend Micro Deep Security is overpriced. Despite its high quality and comprehensive features, the cost might be a barrier for wider adoption among customers.

I have been working with Trend Micro for approximately fifteen years.

Deployment takes only a couple of hours and is quite fast. We have never encountered any significant issues during the process.

We never see any issues with the stability of Trend Micro Deep Security.

Trend Micro Deep Security fits well with the needs of our state government customers.

Sometimes Trend Micro's technical support delays too long in responding, while other times they respond quickly.

The initial setup is straightforward and takes only a couple of hours.

Trend Micro Deep Security is considered overpriced. While it provides an unmatched sense of security, this pricing can limit the number of customers to whom I can sell it.

Customers have used other solutions but have differing requirements and attitudes towards security.

While Trend Micro Deep Security is great for comprehensive security, the pricing could restrict some customers. Overall, I would rate it a nine out of ten.

For the servers, they have Deep Security. Plus, they have introduced a new feature, which is threat assessment for networking. And that is the one product that we are actually promoting right now more than anything else in their portfolio.

Normally, customers use it to secure their servers. Especially when it comes to updates for our enterprise clients and any client who has more than 10 or 20 servers, it's very hard for them to have downtime to install all the patches, check them, test them, and then run them. 

Trend Micro Deep Security is a very good solution for them because it stops all the vulnerabilities and exploits in the server. It downloads all the upcoming updates and gives you a time of your choice when you want to have downtime, maybe over the weekend. Then you can download all the updates, which have been tested on the Trend Micro site, and freely install them on your servers. Then you can bring the servers back up for working. 

So in that sense, they save a lot of time in downloading and installing updates, while at the same time protecting the servers from all the vulnerabilities and exploits.

Trend Micro use IPS for remote vulnerabilities. If someone is using a remote desktop to exploit the network, that's where users use the IPS. And IPS in our region or in our country, where we have deployed it, it's only in enterprise companies, not as SMBs or the private sector. Mostly, it has been deployed in the banking sector.  

It's a good product. It's taken the majority of the market share in Pakistan from any other product; the major feature of Deep Security is its virtual patching management, which they download on the cloud. They stop all the vulnerabilities and exploits as long as you don't download all the updates and install them physically on the servers. 

So, in that sense, it is a very good product. And we've been selling it for a long time; it's been four to five years. And we have a lot of customers for it.

Trend Micro Deep Security has a sandboxing unit, which is one of the major features that actually gives you a chance to detect any kind of threat in your network or on your servers. 

Also, if users truly want to secure their network and the servers, they may want to use XDR as well, which has all these features we just discussed.

Personally, I would like them to separate their products into different categories, rather than putting everything in one box.

It's scalable in the sense that if they bring out any new version or new edition or anything beyond the IPS. So, it's scalable.  

I used to work with Kaspersky for a long time. Recently, I switched and I'm trying to work with Trend Micro. I'm also trying to include Carbon Black as an endpoint security solution in our portfolio. Carbon Black is in the initial phase, but I'm familiar with Trend Micro. I worked with them before, but not as our primary endpoint security solution. That used to be Kaspersky, now it's Trend Micro.

Now, I work with the entire product range of Trend Micro, but mostly, we're focusing on Vision One. So, from a sales point of view, I know a few things and I'm still learning.

Financial in the sense that it protects your servers. Simple as that. When you get attacked or compromised, the whole network is down. You lose time and money. 

And it takes a long time to recover, especially if it's a ransomware attack. So in that sense, Deep Security is a quite good product.

Trend Micro Deep Security is on the expensive side. If I compare it with other endpoint security products, for example, even Kaspersky or Bitdefender or any of the known endpoint security solutions, Trend Micro is a little bit on the expensive side compared to them.

I would rate it a nine. I think it's a very good product. I would recommend Trend Micro Deep Security to others

The platform's IP detection feature is particularly effective in identifying connections to our servers.

There could be a centralized management server to oversee all platform functionalities.

We have been using Trend Micro Deep Security for approximately three years. 

I would rate the product's scalability a seven out of ten.

The scalability was limited; the product did not detect as many behavioral patterns as CrowdStrike, which provided more comprehensive insights.

The technical support experience was good, but there was room for improvement in terms of response time.

Positive

We decided to switch to a more AI-based solution from Trend Micro to address the rise in ransomware attacks better and reduce the number of servers needed for management.

While the pricing was on the higher side, the manageability and comprehensive alerts provided by the product justified the cost. I paid approximately 26,000 per license. There is an additional cost involved for support services. 

I compared the product to McAfee.

The product's intrusion prevention capabilities were beneficial as they allowed me to block unauthorized connections and potential threats at both the server and firewall levels.

I rate Trend Micro Deep Security a nine out of ten. 

On-premises

We use the solution to protect the customer's infrastructure. It can ensure that the infrastructure is well protected and that the customer has a good institution.

The solution provides ease of use, especially from non-technical testing. It's one of the best things. The deployment process is one of the easiest things because we didn't train our on-site consultant. The constant training from Trend Micro's side is that they develop internal causes to understand the upgrade because once they upgrade the platform, they also upgrade the technical person's skills.

Trend Micro can interact with their consultant to ensure that we receive constant training to understand their platform and how to improve it.

Our clients have used Trend Micro Deep Security for 36 months.

The solution is stable.

15 users are using this solution.

The initial setup is simple. 

You need to pay for a license per user for the product. There is no extra cost. It's pretty variable. It does match the value. It's quite valuable. The ultimate purpose is to ensure that no incident can destroy the company's reputation.

The automation capabilities were perfect. Yeah, they interact with the software. If you install something, there will also be some reports. They will come back with feedback.

One of AI's benefits is improving automation and understanding between different parties. AI is frequently in the news, but everyone does not fully realize its potential. If there is a gap between the workforce and AI, it will remain a buzzword rather than something we fully utilize. We must understand AI, its benefits, and how to use it. Institutions should develop training platforms to bridge this gap and ensure a better understanding of AI's capabilities.

If you use deep security products, you'll be doing yourself a favor. They're not that expensive; they're pretty responsive, and they are perfect for your requirements.

Overall, I rate the solution a nine out of ten.

Public Cloud

My company suggests Trend Micro Deep Security to our clients for server maintenance, and the customers can move a lot of servers in their environment with lesser hiccups. Our client uses around 10,000 servers, so we suggested they use Trend Micro Deep Security, a server support-based tool. Apex One and Apex Central are designed for laptops and desktops.

The most valuable features of the solution we have enabled in our organization are its anti-malware capabilities, applications, web reputation, and integrity monitoring.

Our company hasn't received any feedback or suggestions from our clients on Trend Micro Deep Security because it has been working fine. In Apex One and Apex Central, the new versions usually pose issues to their users after updating the tools. There haven't been any critical issues with the solution in the last few months.

A minor issue in Trend Micro Deep Security is that once the tool is upgraded, it shows some machines as offline or not reported while showing a recent update as outdated. The tool has some server connection issues. We have raised the concerns from our end with Trend Micro Deep Security to resolve them.

The real-time server is stopped, and it shows offline whenever we check our console.

I would like to see the tool add EDR features in the future.

I have been using Trend Micro Deep Security for the last five years. I am using Trend Micro Deep Security Version 20. My organization functions as partner support for Trend Micro Deep Security.

It is a highly stable solution. Stability-wise, I rate the solution a ten out of ten.

Scalability depends on whether Trend Micro Deep Security's dashboard shows its users with options like critical, medium, or low.

It is a good scalable tool, especially Trend Micro Deep Security Version 20, compared to its previous versions like Trend Micro Deep Security Version 10 or 12.

Scalability-wise, I rate the solution a ten out of ten.

Around 1,15,000 users are there for the solution. Mostly, my clients are large to medium-sized businesses.

The solution's technical support quickly responds when you raise a ticket. I rate the technical support a nine out of ten.

Positive

The initial setup for Trend Micro Deep Security Version 20 was comfortable for me.

The solution is deployed on-premises.

Our company has multiple customers. Some customers have on-boarded the tool on-premises, while others have opted for SaaS models. With the SaaS deployment model, it takes only 20 to 30 mins to complete the setup phase if the license is already activated. For new users of the tool, once the license is activated, it initially needs some build-up for the entire deployment of the tool on the SaaS model, which then takes around a week because after a server gets ready, we have to coordinate with multiple teams.

I have seven years of experience with the setup phase of the tool.

The setup phase is carried out with the help of application control, web reputation, and integrity monitoring.

The price of Trend Micro Deep Security is high when compared to the normal prices of Apex One and Apex Central.

I rate the price a seven on a scale of one to ten, where one is low, and ten is a high price. It is a very costly tool. We have been able to resolve the challenges related to the pricing of Trend Micro Deep Security.

There are no additional payments to be made other than the normal price of the tool.

My organization uses Trend Micro Deep Security for Windows platforms, including Windows 2012, Windows 2016, and Windows 2019, as well as Linux.

I would recommend the solution to those planning to use it.

Overall, I rate the solution a ten out of ten.

I work in a finance-based company, so what we look at would be an anti-malware suite to inspect IPS policies, firewalls, and other such stuff.

The most valuable features of the solution are the log inspection and the IPS, which are the most effective compared to other tools.

Log inspection completely reviews all the logs on the machine rather than me going and investigating. I can take a quick look into the issues with Trend Micro Deep Security.

The tool needs to be made more user-friendly. The dashboard is there, but the solution's false positives are a bit higher.

I have been using Trend Micro Deep Security for three years. I am a customer of the solution.

It is a stable solution. Stability-wise, I rate the solution a six to seven out of ten.

I have no complaints about the scalability of the product. Scalability-wise, I rate the solution a seven out of ten.

If I speak about the support directly from Trend Micro's team, I rate the technical support as five out of ten.

If I consider the support that I get from Trend Micro's sales engineering team, I would rate the support as a seven or eight. The support team does not reply, and if they do, they provide a response after a week, even if you say that we urgently need their help. The local team in my country, which is the engineering team from the sales side, contacted us and asked whether they could help us in any way with the ticket raised from our end.

Neutral

The product's initial setup phase was super easy. Trend Micro's team was there to support us when we were setting it up. The sales team and sales engineering team were also helpful.

If ten means very easy setup and one means difficult, I rate the setup phase a seven to eight.

Within business hours, the solution was deployed in two days, considering that there was a need to set up policies and servers.

With Trend Micro's virtual patching in place, the IPS rules are quite effective, so I don't have to patch my systems right away. Trend Micro has been quite aggressive in releasing the IPS rules, which protect our servers from any such incidents.

I wouldn't think that I have seen any reduction in security-related costs since implementing the solution. I have not seen a reduction in the pricing of the security suite, given the fact that the risks have been increasing worldwide or at a global level. We have to put more money to protect ourselves.

I would not blame Trend Micro for not ensuring that users see the cost reductions. Considering the many developments in the general market, the tool has to stay updated.

The compliance management in Trend Micro Deep Security has not very much improved the security audits, especially since we are using the on-prem version. With the on-prem version, you don't get much of the compliance management part. The SaaS version is quite different and we are looking to switch to it.

The fact that Trend Micro Deep Security has integrated everything with Trend Vision One is something that is more than sufficient.

We are using the tool's on-prem version, so I don't think I have seen anything related to AI.

I have not seen anything related to automation in the tool.

The suite is better, so when you are buying a product, make sure that you squeeze everything into one since that is where the real money lies.

I think the major value for my company does not come from Trend Micro Deep Security but from Trend Micro Vision One, XDR Telemetry, and everything else.

If a person has completed the integration, you don't have to look at the different modules of Trend Micro Deep Security, as you can just log into Trend Vision One and do all the XDR analysis.

I rate the tool an eight out of ten.

Our company uses Trend Micro Deep Security as a conventional IPS and for malware detection. The solution is also used for real-time monitoring and to evaluate the monitoring impact on the system. The solution's impact or consumption of memory can also be checked. Trend Micro Deep Security is compatible with various platforms, such as Windows and UNIX. 

In an older version of Trend Micro Deep Security, our company faced issues syncing the active directory accounts. Anytime we revert to the support team of the solution, they always propose to update the Deep Security Manager to resolve every issue, which is an ineffective approach. I believe the support team should be more proactive in providing effective options or guidance to resolve issues around the product. 

Although in our company, we try to add exclusions and troubleshoot for real-time monitoring and upgrade the version, there are clients who consume a lot of memory; on average, 30% of memory remains occupied. The solution's memory consumption impacts certain aspects of the client's infrastructure. 

Even after whitelisting one of our company's port scanning servers or tools, the IPS activity continuously monitors and sends false positive alerts, we haven't found a solution to this over the past four months. Trend Micro Deep Security should have a lab-type environment where the solutions for every issue can be found through simulation. 

Trend Micro Deep Security is looked upon as a new-generation antivirus that is used on the server end. In future versions of the solution, I would prefer the upgrade process to be simpler than on Linux; the upgrade is a lengthy but easy process. Our company expects the tool's upgrade process to be lighter over the Linux platform, similar to its offering for the Windows platform.

I have been using Trend Micro Deep Security for four years. 

I would rate the stability an eight out of ten. The solution is satisfyingly stable. But at times, I have experienced the solution to be non-responsive and there have been instances where the system had hanged without any notification.

Our company team had to manually intervene in the aforementioned scenarios to understand the issues. Often, I have witnessed the system hang and reboot while upgrading Trend Micro Deep Security, our company team had to manually force restart. 

I would rate the scalability an eight out of ten. Scaling the solution across Linux systems might be difficult. There are a few Windows systems in our organization that are quite old and out of support, but they are in production; I have rated the scalability after considering all such factors. 

Trend Micro Deep Security is running 24/7 in our organization to receive alerts daily and evaluate the Deep Security Manager to manage issues of our company's clients. In our organization, we are presently trying to onboard more servers and we have plans to expand the solution to the Kubernetes cluster, but the present model of Trend Micro Deep Security does not fit in with the aforementioned cluster or infrastructure. 

I would rate the tech support an eight out of ten. Our company expects more accurate and effective solutions from the support team. 

Positive

I would rate the initial setup process an eight out of ten. Trend Micro Deep Security is not as robust or automated as any EDR solution, so most configurations must be implemented manually.

The manual configuration tasks include whitelisting, adding exclusions, and creating policies. By streamlining the manual configurations, the solution can become more advanced. From the solution's setup process initiation to production, it's a lengthy and exhausting process of manual tasks. 

Our company belongs to the large-scale category with about 1500 system servers, and about three professionals are needed to maintain Trend Micro Deep Security even though we have eight managers, excluding the lab environment. 

Trend Micro Deep Security is capable of providing an ROI. I would rate the solution's ROI as nine out of ten. 

The solution is offered at an average price point. I would rate the pricing an eight out of ten. To our company, Trend Micro Deep Security seems slightly expensive. In our organization, the solution's license is renewed yearly. 

The primary advantage of the solution is the insights obtained for a troubleshooting server. For example, the solution's insights often include creating a diagnostics package and directly sharing it with the support team to gain further troubleshooting advice. The insights provided by the solution are vital for the operations on the server side. 

In our company, we always prefer Trend Micro Deep Security over an EDR solution due to its security capabilities, alerts, and a configurable dashboard that auto-updates daily. The solution's dashboard provides clarity on the number of infected files and also allows for the tracking of IPS activity. Any kind of ransomware attack is also mitigated by Trend Micro Deep Security. 

The solution's features, including real-time monitoring, IPS activity, and firewall alerts, are found to be the most effective in our company for network defense. 

In our company, we review the IPS alerts from the Trend Micro Deep Security console to have a fair understanding of what's entering and leaving the server and who is trying to breach the system. IPS is a crucial component in our organization's daily cybersecurity monitoring. 

Most of the alerts will be false positives, but the solution can provide alerts at a rapid pace. First, the alerts arrive on the solution's dashboard, and then the SMTP is configured to distribute the same alerts over email. Once the alerts are received in email, our company team reviews them and tries to identify whether it's a real threat incident or a false positive. The solution thus not only tracks and blocks threats but also notifies the responsible engineers of an organization. 

It's a robust and reliable solution that provides in-depth insights while troubleshooting. I would advise others to evaluate the licensing cost and the support availability in their region before adopting Trend Micro Deep Security.

I was previously working in the Middle East with the solution, where support was superior, and an executive would jump over a call with me to resolve the issue, but in Europe, the support quality is not the same, and communication is preferred only via email.

I expect to witness improvements in the solution's support quality in Europe, where issues are being solved over a single phone call instead of an extensive email thread. I would rate Trend Micro Deep Security as nine out of ten. 

On-premises

We are using it for NetSpark, and I work for two organizations where I'm using this tool. In both, we are scaling our networks and endpoints, analyzing our traffic, and analyzing the endpoints and security.

In one organization where I started, we were using a SIEM solution and facing challenges like a lack of complete information. Deep Security has helped us to know where intrusion started, penetrated, and went within our network, thereby improving security.

I appreciate the complete visibility of information, including endpoints and detailed tracing from origin to navigation. It helps us detect and protect against network penetrations at the specific point of intrusion.

New patterns need improvement, as some new data access points are challenging to investigate and allow entry without detection. Improving this area and providing complete visibility would be beneficial.

I have been using this product for nearly eleven months.

I would rate the stability as eight out of ten.

I rate technical support a nine.

Positive

I previously used QRadar. Compared to QRadar, Trend Micro improves quickly based on feedback and provides more comprehensive solutions.

In one premises, we deployed it on the cloud, which was challenging at the start, while on another it was set on TensorFlow, which was comparatively easy.

Their team was very helpful during the deployment process. Trend Micro's team was particularly cooperative.

It has saved us time, money, and resources. We saved nearly forty percent of our time previously spent on manual investigations.

The pricing is very fair, although there are other cheaper options. Due to our limitations, Trend Micro was our best option.

I would rate it an eight out of ten.

Hybrid Cloud

Other

I use Trend Micro Deep Security to enhance the security of our servers, which run various operating systems, including Solaris. For our servers, especially those involved in Webex, we deploy agents and enable specific modules like anti-malware, intrusion detection, and firewall protection.

Trend Micro Deep Security has significantly improved our organization's security posture. It has streamlined reporting processes, enhanced claim filing efficiency, and provided robust protection for our IT systems. With features like real-time threat monitoring, it ensures a secure environment.

The integration options of Trend Micro Deep Security have been particularly valuable. The integration options in Trend Micro Deep Security are crucial for our banking organization. With DLP campaigns being a priority, the seamless integration ensures that endpoints are effectively enabled, providing necessary protection against current and relevant threats. 

There is room for improvement in Trend Micro Deep Security, particularly in endpoint security. Enhancements in agent performance are needed, specifically in reducing server utilization during scanning. This improvement would contribute to increased efficiency and lower operational costs, ensuring a smoother and more responsive system.

I have been working with Trend Micro Deep Security for three years.

I would rate the stability as a nine out of ten.

I have faced some issues with Trend Micro Deep Security's scalability, like communication errors and settings in green states. Resolving these requires support and knowledge to allocate resources effectively.

The technical support for Trend Micro Deep Security has been decent. However, I believe there's room for improvement in engagement. When raising a case, the ability to quickly connect remotely and discuss specific documentation related to our environment would enhance the overall support experience. I would rate the technical support as a seven out of ten. 

Neutral

I would rate the easiness of the initial setup as a seven out of ten. Setting up Trend Micro Deep Security was not entirely straightforward. While there is a comprehensive solution, the complexity arises from the diverse components in our environment. Unlike a single-box setup, we manage multiple components, which requires careful configuration for effective deployment. It took three months to deploy the solution.

We have seen a return on investment from using the solution.

I would rate the costliness of the solution as a seven out of ten. The pricing for Trend Micro Deep Security is fixed for five years, and there are no additional costs beyond the standard license increase during this time.

My advice for someone considering Trend Micro Deep Security is to conduct a thorough POC before implementation. Ensure all modules are enabled during the POC and carefully assess how the solution works in your specific environment. Check the enrollment process and functionality before moving forward with the implementation. Overall, I would rate the solution as an eight out of ten.

On-premises

We are using the solution for IPS and XDR.

Stronger Protection Across Workloads, Improved Visibility & Compliance, I Feel Lower administrative overhead Very Fewer console changes/agents to manage & Simplified policy creation and enforcement.

Trend Micro Deep Security has fantastic and very advanced features. The most valuable and advanced feature of the solution is the ability to check vulnerabilities. The solution's real-time scanning allows me to monitor my entire network.

The solution's reports should include more details of events like device control, live health status of the server, and inventory management.

I have been using Trend Micro Deep Security for two years.

Trend Micro Deep Security is a very stable solution. Our network and servers haven't experienced any downtime.

I rate the solution’s stability ten out of ten.

I rate the solution a nine out of ten for scalability.

The solution's technical support is good and responsive.

Positive

We previously used a different solution. We switched to Trend Micro Deep Security because we wanted cloud deployment and more advanced security. Trend Micro Deep Security has modules like vulnerability assessment and TAC mode, which were not available in our previous tool.

The solution's initial setup is very easy. The solution can be deployed within a few minutes.

The solution’s pricing is reasonable.

We are using Trend Micro Deep Security on our servers, which are in TAC mode. We can only monitor them, and the servers are behind the firewall. We are using the solution only in our LAN environment. There is no direct internet traffic on that server. Since we only work in the LAN environment, we don't get any IPS events. It is very easy to deploy the client and manage the console.

Overall, I rate the solution ten out of ten.

Public Cloud

Other