TOPdesk Reviews

We use TOPdesk for asset management, incident management, change management, and configuration management.

The most valuable features are incident management and reservation management. It allows us to book out laptops and assets that we have here at the college.

When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have. They will update the solution, or let you know whether they are looking into it.

The reporting module that they have is comprehensive.

This solution is modular so you only buy what you need, but I prefer what some companies are doing where they include everything in the package.

This solution can integrate with most products, but it is based on consultancy fees.

I have been using TOPdesk since 2008.

Since moving this solution off-premises, with them hosting it, the stability is pretty good. It is being used all the time.

The scalability has to do with the licenses. It's just a case of buying extra licenses if we need more people to use it. We have more than 3,000 students and about 500 staff, on and off, full-time equivalent.

We are in contact with technical support from time to time and they're very good. They're polite, professional, and relatively quick when it comes to reporting faults with them.

The time it took to deploy was approximately two days.

We had consultants come in to help set it up when we originally purchased it.

The licensing is based on the number of users and the modules that are installed.

My advice to anybody who is implementing this solution is to carefully consider the modules that are required. There are some available that they may not need and the price at the end of the day depends on it.

As we have moved to an off-premises deployment, we get regular updates. They tend to listen to what their customers want and they try to implement what they can as well. Overall, it is quite good. For example, there is a chat feature that is now being introduced and more features related to workflows for incident management that have been a great help.

I would rate this solution a nine out of ten.

This solution is easy and fast to implement (compare to Snow) and has a cheaper licensing model.

This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI.

The most valuable features are SSP and change template.

This solution would be improved if you could avoid repeating cards. An operator is also a user but requires creating two different records.