Symantec Proxy Reviews, Competitors and Pricing

We contacted customer support when we had issues and their resolution was for us to check the settings over and over. This was not helpful and did not resolve the issues we were facing. The technical support could improve, we did not receive the help we needed.

How was the initial setup?

The initial installation was not difficult. However, there are many issues with the solution.

What other advice do I have?

My experience was horrible using this solution. I would not advise anyone to use it, there are a lot of improvements needed.

I rate Symantec Proxy a five out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

reviewer1458912

Information Technology Sub-Sector at a government with 5,001-10,000 employees

Nov 28, 2020

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The content that we are getting is very good, but activating the SSL inspection is not easy

Pros and Cons

"The content that we are getting is very good. Content caching is also supported."

"Activating the SSL inspection is one of the challenges. We are currently moving to the O365 cloud, and one of the challenges is the performance when all of our users are connected to O365 by a proxy."

What is our primary use case?

We use it for web security and content filtering. We are using Symantec ProxySG.

What is most valuable?

The content that we are getting is very good. Content caching is also supported.

What needs improvement?

Activating the SSL inspection is one of the challenges. We are currently moving to the O365 cloud, and one of the challenges is the performance when all of our users are connected to O365 by a proxy.

For how long have I used the solution?

I have been using this solution for almost ten years.

What do I think about the stability of the solution?

Its stability is good.

What do I think about the scalability of the solution?

I am not sure about scalability. We always do some upgrades to cater to more users. We have up to 2,500 users, and we have 1,500 concurrent users.

How are customer service and technical support?

Their technical support is good since they moved to Broadcom.

How was the initial setup?

The initial setup is straightforward. It took us six months to one year to fine-tune or organize the policy.

What's my experience with pricing, setup cost, and licensing?

In terms of cost, it is expensive. Its pricing has been a challenge for us since its acquisition by Broadcom.

What other advice do I have?

Symantec Proxy is for enterprise-level companies. It is more suitable if you are a big corporation or company.

I would rate Symantec Proxy a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.