What is our primary use case?
We utilize StarWind HCI appliances for our virtualization infrastructure.
We needed the ability to deploy application workloads quickly while also maintaining High-Availability and Fault tolerance. We oversee several remote locations and maintain a virtual footprint at each location. We are an agile company, and having the ability to deploy a virtual workload from any of these locations was needed. We also needed to ensure the workloads were backed up and highly available in the event of a host outage.
How has it helped my organization?
Before StarWind, our virtualization infrastructure was combined with several different vendor offerings. This created unnecessary complexity and administrative overhead trying to support and maintain.
We also had equipment going end-of-life, which created challenges and required 3rd party vendor warranties to keep running. Managing all the different hardware and software made troubleshooting very difficult for our team.
StarWind appliances eliminated multi-vendor complexity and drastically simplified our virtualization landscape.
What is most valuable?
Some of the features that have brought the greatest value have been the unified architecture, reliable support, and host monitoring. Not only do we have a unified platform that is simple to use, yet their level of support has been exceptional.
The support staff was knowledgeable and helpful from sales to deployment and migrating our workloads. An added bonus was their monitoring service. Anytime we have an outage or an issue with our StarWind appliances, we receive an alert from StarWind support. They also monitor for updates that our hosts and software need.
What needs improvement?
At times there has been a language barrier when communicating issues. That said, there was nothing that couldn't be worked through. This made it tough when trying to understand or explain some of the issues we were encountering.
The user interface for the StarWind product could sometimes be tough to navigate and understand. However, that was not a deal breaker. We would like to see that simplified in the future.
Another feature we would love to see is a dashboard that gives a comprehensive view of our entire StarWind infrastructure along with metrics on how everything is running.
For how long have I used the solution?
Our organization has been using Starwind appliances for the last three years.
What do I think about the stability of the solution?
StarWind is very resilient and built off of quality vendor hardware. Their software works well and rarely has issues.
What do I think about the scalability of the solution?
Our experience has been positive when adding additional StarWind appliances to scale out when additional compute resources have been needed. Support is easy to get a hold of if there are any questions when scaling their appliances with additional resources or adding to a new environment.
How are customer service and support?
Our experience with customer service and support has been very positive. Sales staff helped us size the appliances we would need for current and future computing needs.
Their support has been very helpful when dealing with any issue and their response time was quick. Their monitoring service is also very beneficial for us and allows us to focus on other IT initiatives.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We used a virtual solution that was pieced together with different vendor hardware. We switched due to the fact that StarWind offered a converged virtualization platform that eliminated the complexity of dealing with different vendor components.
How was the initial setup?
The initial setup was very straightforward. StarWind offered plenty of documentation on their product to give us an idea of what would be needed to integrate their appliances into our environment.
We ran into issues when migrating virtual workloads from older hardware over to the new appliances, however, their support staff helped us manage that complexity.
What about the implementation team?
We implemented the solution using an in-house team.
What was our ROI?
Our ROI has been huge, considering we were able to simplify our reliance on several different vendor offerings for our virtual environment, including software-hardware warranties and licensing fees.
What's my experience with pricing, setup cost, and licensing?
StarWind was very straightforward with their costs, including setup, which was free. The only thing to watch out for is licensing costs for your chosen hypervisor or backup vendor such as Veeam.
Which other solutions did I evaluate?
We evaluated offerings from VMware, however, the licensing costs were too high.
What other advice do I have?
StarWind is a great solution for SMBs and offers a hyper-converged solution that is well supported and easy to deploy in your environment.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.