The bank uses Selenium HQ for web application automation. We write functions in Java with the TestNG framework. Working with a reusable library, we develop classes for the login, homepage, and remaining components. Once you create everything for the web application, we run scripts in Jenkins overnight, and then come back to our framework if there are issues. Finally, we use Eclipse to debug the code.
Software Engineer at a financial services firm with 10,001+ employees
You can also connect to a database using your JVC to read and write the data, but it doesn't support Windows-based applications
Pros and Cons
- "Selenium HQ lets you create your customized functions with whatever language you want to use, like Python, Java, .NET, etc. You can integrate with Selenium and write."
- "Selenium HQ doesn't support Windows-based applications, so we need to integrate with the third-party vendor. It would be great if Selenium could include Windows-based automation. You need to integrate it with a third-party tool if you want to upload any files. When we interact with a Windows application, we usually use Tosca."
What is our primary use case?
What is most valuable?
Selenium HQ lets you create your customized functions with whatever language you want to use, like Python, Java, .NET, etc. You can integrate with Selenium and write.
You can also connect to a database using your JVC to read and write the data. This is the best feature. You can create your functions here, so it's scalable in that sense. You can make any custom function. You need to write the code.
What needs improvement?
Selenium HQ doesn't support Windows-based applications, so we need to integrate with the third-party vendor. It would be great if Selenium could include Windows-based automation. You need to integrate it with a third-party tool if you want to upload any files. When we interact with a Windows application, we usually use Tosca.
It also doesn't support dynamic capture, graphical presentation, or cloud functionality. We need to integrate with multiple things.
For how long have I used the solution?
I've been using Selenium HQ for four or five years.
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How are customer service and support?
Support team? No. We actually made a request ... actually, there is no such support, but we extended the Selenium, whatever, we have it, we extended in our COE team, center of excellence. So wherever we are facing the issue, we just contact them. So they try to resolve our issue.
How was the initial setup?
The initial setup is effortless. We only need to download Selenium HQ from the Oracle site and follow some steps, then it's installed. You install the correct version for Java and configure Selenium. It's complex compared to Tosca, but if you have some knowledge on the programming side, you can easily do it.
The time needed for deployment depends on the code, the complexity of the application, and the number of restrictions you have. Deployment takes around 30 minutes to an hour.
What's my experience with pricing, setup cost, and licensing?
There is no license. It's open-source and there are no additional costs.
Which other solutions did I evaluate?
The bank chose Selenium HQ because it's open-source. It's scalable and we can extend it as needed. That's why we decided to use it.
What other advice do I have?
I rate Selenium six out of 10. If you want to use Selenium, you need basic programming skills in Java, .NET, or Python as well as knowledge of the TestNG framework. You should know how to identify the object from the application and use the developer tool.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Director at Finding Technology Company
Good documentation, with the ability to optimize resources and lower the cost of regression tests
Pros and Cons
- "The main characteristic that is useful is that the tool is completely free."
- "If the test scenarios are not subdivided correctly, it is very likely that maintenance will become very expensive and re-use is unlikely."
What is our primary use case?
I have led regression testing projects involving CRM, employee registration, and eCommerce. In each of these test cases, we have used the automation tool which has brought us benefits in time savings, shortening schedules, or recovering lost time - all of this leading to money savings.
It's very useful when there are constant changes in the back-end. If the changes are constant in the source end it is not a good idea to use it. It is very important to previously evaluate the use of the tool depending on the characteristics.
How has it helped my organization?
The main improvement is the lower cost of regression tests. It will probably be more expensive in the first iteration (more or less 30%), however, we can save up to 40% or 50% in the next runs.
Another benefit is that, once the test scripts have been built, it is not necessary for the person executing the test processes to be an expert, allowing resources and costs to be optimized with lower costs in human talent.
In addition, the barrier of functional knowledge is eliminated; specialization is not necessary during the life cycle of the tests.
What is most valuable?
The main characteristic that is useful is that the tool is completely free.
Additionally, currently, you can find resources that handle the characteristics of the tool very well.
The range of web platforms it supports is also wide, including the operating system platforms. It is possible to reuse the test scenarios that have been built in iterations after the first one or in the improvements of the systems that are part of the normal maintenance and updating that must be done periodically and that imply an investment in tests.
What needs improvement?
A great improvement could be in the user experience which is necessary as it does not have much. The use is too technical; it is not designed for the end-user. The best way to maintain the test scenarios over time should be considered. If the test scenarios are not subdivided correctly, it is very likely that maintenance will become very expensive and re-use is unlikely. This would ultimately mean that it would reflect the possible benefits in the projects and, on the contrary, the use of the solution ends up being more expensive.
For how long have I used the solution?
I have been working with Selenium for five years.
What do I think about the stability of the solution?
The latest version should always be treated with care. Being open-source it can be unstable.
What do I think about the scalability of the solution?
The scalability will depend on where the tool is installed.
How are customer service and support?
Until now, I have not used the support service. Everything has been done using the documentation that is registered in the forums.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
In the past, I used a very good solution. However, it had a high cost and had to be used by more than one resource.
How was the initial setup?
The initial setup can be very complex.
What about the implementation team?
In my case, the initial setup was done internally.
What was our ROI?
The ROI can be between 20% to 50% in the testing process in the medium and long term. In the short term, it can be 10% or less.
What's my experience with pricing, setup cost, and licensing?
As for the license, there is not much to say. It is free, however, the configuration must be done correctly or it can be very expensive.
Which other solutions did I evaluate?
Other options that I evaluated were TestComplete, Kathalon, and IBM.
What other advice do I have?
It must be evaluated very well before being used. In my case, we implemented a front-end that facilitates the use. If you want to use it in the future I can give you some access.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Selenium HQ
August 2025

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Open source, easy to install, detailed documentation, and easy to integrate
Pros and Cons
- "Data parametrization and parallelization are the most important features in any automation tool."
- "I continuously see failures in threads when it is running in parallel."
What is our primary use case?
We are still testing Selenium HQ.
The client is based in the U.S. They process the code checking, and we work on the script.
When we get storage or requirements for manual testing, we begin the automation once it is stabilized.
How has it helped my organization?
We work in the healthcare domain.
If for example, I get a diagnosis for a particular patient, it continuously changes as there are at least 100 sets of data. It's impossible to make that work for each and every build manually. The parameterization and parallelization have helped us with the inputting.
Every week we have reviews. We have automated the stabilized areas. It has helped us to add speed to our cycles.
What is most valuable?
Data parametrization and parallelization are the most important features in any automation tool.
Speed is very important for continuous integrations and deployments. The team gets more time to focus on other new areas.
The configuration of different data sets is also very important.
With Selenium, it is an open-line, I can integrate at any time, from anywhere.
What needs improvement?
There are some network issues, as the line is not very clear.
There are some areas that need improvement. I continuously see failures in threads when it is running in parallel.
I find that it fails, especially when I use APM automation on the mobile side. I have experienced these issues, and since the APM is also based on the Selenium pack.
It is a challenge to locate them, or knowing the location of the unique elements on the APM application. I don't see many issues with the Web applications but there are several with the APM.
As an open-source solution, there is no dedicated support.
Extending functions on the codes would be very helpful.
For how long have I used the solution?
I have been working with Selenium WebDriver for four to five years but in the last year, it has been working mostly on the functional testing.
What do I think about the stability of the solution?
There are some issues with the stability of Selenium HQ.
What do I think about the scalability of the solution?
In terms of scalability, we don't use many distributed systems. It is for a limited number of users. We have one lead architect and three senior QAs.
How are customer service and technical support?
We don't deal with technical support. Our clients handle that on their end, but there is no direct technical support.
Which solution did I use previously and why did I switch?
I have some experience with Selenium WebDriver and Rest Assured API automation.
In regards to mobile automation, we use Appium.
Six months ago, I work on Selenium NUnit.
How was the initial setup?
Clear instructions were provided to complete the installation. It was very straightforward. There were no issues when installing this solution.
APM setups are a bit more of a challenge. It takes longer to set up APM.
There were no issues in the installation of WebDriver. From the end-to-end process to deployment, to the automation code.
What about the implementation team?
We have one dedicated assigned person for continuous integration and deployment. We check in with him before we complete any code. We provide him with our test and script, and the integration is done with him present to avoid any issues.
What's my experience with pricing, setup cost, and licensing?
Selenium is open-source. There are no licensing fees with Selenium.
Which other solutions did I evaluate?
We are currently evaluating functional testing tools, both manual and automation testing.
We are looking for codeless automation with support for codeless automation.
In my evaluations, I have seen that some are tools are lacking.
What other advice do I have?
I have worked full-fledged on Selenium WebDriver along with the multi-tenancy for the JavaScript framework.
I have hands-on experience with the Selenium framework, and I also worked on, API for APA automation Currently I am working in the healthcare domain.
In my opinion, it is a complete end-to-end solution.
As of now, it's for only web APIs. It provides a complete solution.
I don't see that it's many disadvantages, except when doing the coding. A person should have perfect coding skill sets. If they don't have a coding skillset, it's a little difficult for them to get started.
We had completed multiple POCs to present to our clients.
It was pretty straightforward for me. I didn't experience a lot of difficulties getting into Selenium. If your framework with Selenium is good, then it gives you the correct output.
I would rate Selenium an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software quality engineer at a healthcare company with 10,001+ employees
Saves a lot of testing time but needs better integration with third party tools
Pros and Cons
- "My customer previously validated every file and it would take almost 15-20 minutes for a document. They used to randomly select and test only 100 out of the thousands, maybe 85,000, files, to pick up sampling. Each file would take around 20 to 25 minutes, so we were not able to do it manually, but with the help of Selenium, we were able to test all the files in two days. It saves a lot of time."
- "Sometimes we face challenges with Selenium HQ. There are third party tools that we use, for example for reading the images, that are not easy to plug in. The third party add-ons are difficult to get good configuration and do not have good support. I would like to see better integration with other products."
How has it helped my organization?
My customer previously validated every file and it would take almost 15-20 minutes for a document. They used to randomly select and test only 100 out of the thousands, maybe 85,000, files, to pick up sampling. Each file would take around 20 to 25 minutes, so we were not able to do it manually, but with the help of Selenium, we were able to test all the files in two days. It saves a lot of time.
What is most valuable?
Selenium HQ is open source, which is one thing that I like about it. Whatever you want to find, it's already there. If you'd like to add some features, you can. You can also contribute to it. Whatever problems we face, we can go and add. It is most like Eggplant, which is a paid tool, but here we don't have to pay for anything.
What needs improvement?
In terms of what could be improved, there are some glitches with it, but whenever you report it, the open source community works on it and fixes it. There is no support here. If I say in the user community that it's not working, I have to go and check Openstack and extract questions and answers from the community. There is not any company that is supporting it that could help me. There is no particular documentation about it that can help me in a technical way. I would have to see people's user experience and see what they have done in such and such scenarios.
Sometimes we face challenges with Selenium HQ. There are third party tools that we use, for example for reading the images. They are not easy to plug in. The third party add-ons are difficult to get good configuration and do not have good support. I would like to see better integration with other products.
In the next release, I would like OCR, image recognition, to be built-in. Sometimes there are no code elements that are detectable so finding x paths is tough. Whenever there are some challenges here, we could use OCR or something similar, with good image recognition.
For how long have I used the solution?
I have been using Selenium HQ for the last couple of months.
What do I think about the scalability of the solution?
Selenium HQ's scalability depends on the modularity of the product. Our product was more modular. When we made the product testable for one document, we were able to test 20,000 documents with it. So the scalability was quite impressive.
We have three people in the testing team who are using it.
We are considering expanding usage. Since it has reduced the business time, there are new scenarios that other business teams were using it for. So they asked us to include those scenarios as well, reducing the time.
How are customer service and technical support?
There is no tech support because it's open source in Selenium.
You just have to raise the bugs in the community and if someone has time, they can fix it. So it's not so quick.
How was the initial setup?
The initial setup was straight forward. We don't use it in deployment, we just use Selenium for testing in our organization. The code which was deployed was tested before.
There are four developers in my team who are working on it.
It was not a Selenium deployment because the deployment was of code, and we only use Selenium for testing purposes. We did not deploy with Selenium code anywhere on production.
What's my experience with pricing, setup cost, and licensing?
In terms of pricing, it is open source, so we don't have to pay anything for Selenium.
What other advice do I have?
My advice to anyone considering using Selenium is that using their libraries is good but the focus should be on finding the elements. Element location is a tough part. There are plugins that are available so don't waste time creating your own locators. You can use ready-made built-in solutions that would reduce your time a lot.
On a scale of one to ten, I would give Selenium HQ a six.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Associate QA Manager at Xcel Serv Solution
Easy to set up and customize but is difficult for beginners to use
Pros and Cons
- "We can run multiple projects at the same time and we can design both types of framework, including data-driven or hybrid. We have got a lot of flexibility here."
- "The latest versions are often unstable."
What is our primary use case?
We primarily use the solution as a functional testing tool.
What is most valuable?
Selenium is a freeware tool, through which I am using Java for automating our project testing and with its feature grid and a different browser, I can do the functional testing. We can automate our functional testing through a browser. It supports all types of browsers including Firefox and Chrome.
We can run multiple projects at the same time and we can design both types of framework, including data-driven or hybrid. We have got a lot of flexibility here.
It's easy to customize according to our needs.
Now we are getting lots of extensions such as BlazeMeter, where you can record and generate the script and modify, et cetera.
The initial setup is easy.
What needs improvement?
The parallel testing in Selenium is lacking.
The latest versions are often unstable.
There's no UI in Selenium. Beginners who want to start using it must have knowledge of Java, Python, or any programming language. If you are using a Chrome extension, that is a BlazeMeter extension, you can record and make the script, however, that is not very helpful for beginners.
The editor is based on Eclipse. It would be nice if there was some in-built UI for this.
I am leading a 20 person team where I have some junior staff and we have to set up lots of demos and training for them to be comfortable with Selenium.
Occasionally, if someone is downloading the latest version of Java, it might not align with the Selenium version. There needs to be a way for Selenium to alert you if there will be a conflict between versions.
For how long have I used the solution?
I've been using the solution for four years.
What do I think about the stability of the solution?
The level of stability depends on the version you are referencing. For example, Version 3.1.46 is very stable, however, Version 4.0.0, the latest version, is not.
How are customer service and technical support?
There is no technical support available for Selenium, as it is an open-source product. There is a blog where you can find answers to questions, however, there's no one to actually reach out to.
Which solution did I use previously and why did I switch?
Previously, I was using VSTS Ultimate.
How was the initial setup?
The initial setup is pretty straightforward and simple.
You first have to install Java, JDK, in your system. Then you can install an editor such as Eclipse. In Eclipse, you can incorporate all the Selenium jar files.
What's my experience with pricing, setup cost, and licensing?
The solution is free to use.
What other advice do I have?
The reason we are using version 3.14.1 and not the latest version is that this version is the latest most stable option. The most recent versions are often not the most stable.
I'd rate the solution at a six out of ten.
There are lots of tools in the market that are paid versions, such as QTP. Those have got lots of features. While Selenium has some good features, due to the fact that it's free, you cannot get support, which is why I have reduced my rating by a few points.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
QA Automation Engineer at XPO Logistics
Highly customizable and the best tool out there to do automated testing
Pros and Cons
- "Its biggest advantage is that it is very customizable."
- "We use X path for our selectors, and sometimes, it is difficult to create locators for elements. It is very time-consuming because they're embedded deeply. A lot of that comes from the way that you architect your page. If devs are putting the IDs on their elements, it is great, and it allows you to get those elements super fast, but that's not necessarily the case. So, Selenium should be able to get your elements a lot quicker. Currently, it is time-consuming to get your selectors, locate your locators, and get to the elements."
What is our primary use case?
We basically use Selenium for smoke testing and regression testing. We don't use it much for functional testing because you can easily and manually use a bunch of tests and make them a Zephyr. We use Zephyr as our test case management tool, which is a kind of a plugin for JIRA. So, we create our test cases in Zephyr, and then they are tagged to be automated. After that, we put them into our regression suite. Each team has its own independent regression suite. Currently, my team has a couple hundred, but I know some teams have 500 or 600 in their suite. We also have a suite of smoke tests that we run through Selenium.
All the code is on-prem. We're currently just running the tests through the Jenkins pipeline, but we want to be able to run them in parallel in the cloud and a lot quicker. We are not quite there yet.
How has it helped my organization?
When we execute our smoke test, we're able to perform them really quickly with Selenium. Currently, in our project, we have 12 smoke tests. If I have to run them sequentially, it is going to take half an hour. If I run them in parallel, each one of them takes less than two and a half minutes. So, I could do smoke tests in under three minutes and get feedback right away about whether everything is up and running. We do production deployments throughout the week, but we try to do our main deployments on Sunday. Sunday is not the best working day, but because it is a weekend, we can get our work done. We want to be able to perform these tests quickly. The same is applicable to our pre-prod environment. We can run our smoke test right away, and it will be able to tell us that all the dependencies for our applications are up and running. As compared to doing it manually, which can take a few hours, it is really quick.
It saves time for regression testing. It takes about three people to do the regression testing manually for probably two or three hours, whereas you can do it a lot quicker if you can get them in parallel. So, you can get quick feedback about whether your application is up and running right away. You don't want to go down the road where you find a problem after four or five hours. You want to find it out as quickly as possible.
What is most valuable?
Its biggest advantage is that it is very customizable.
It saves time and enables us to execute our smoke test and regression tests really quickly.
What needs improvement?
We have a lot of inheritance going here. I've been doing it for so long, so it is pretty straightforward for me, but you have to know Java to be able to work in our framework. I know some people use Python, but you have to know Java. That's kind of the hardest thing when you're doing interviews. People just don't know Java. This is where probably Worksoft has an advantage because it is codeless. So basically, you are just pointing, clicking, and providing things like Excel spreadsheets for your test data. In that sense, if you are using Worksoft, it is a lot easier to train or onboard somebody.
We use X path for our selectors, and sometimes, it is difficult to create locators for elements. It is very time-consuming because they're embedded deeply. A lot of that comes from the way that you architect your page. If devs are putting the IDs on their elements, it is great, and it allows you to get those elements super fast, but that's not necessarily the case. So, Selenium should be able to get your elements a lot quicker. Currently, it is time-consuming to get your selectors, locate your locators, and get to the elements. You have to find the element on the page, and then you have to go to the page and the console. In the console, you can put the next path in there to locate the element manually in the JavaScript to say that this one will work, and let's use this because we'll put a string of that element. After that, we get the element based on that stream. That's probably the most time-consuming part of that. It is dependent on how well you've designed the front-end UI. We use something called Data Tests attribute through which we can locate elements super fast. If people consistently use those, that's great, but a lot of times when they go in there to fix some bugs, they're not consistent in doing that. They usually just find a way to locate the element and change that in the code. If you change something, then your code or your test is going to fail because the locator has changed the element, and you can't get it anymore. You have to manage a way to get it. So, when you're running your suite of tests and you see some failures, it takes some research to find out why did this paneling go, and then you find out that it happened because of the frontend change. Someone removed this element and changed it, and you have to change your locator, which is very time-consuming. It is kind of like a false belt. It is failing, but it is not. It is only failing because of your locator. It is not failing because the app is not functioning correctly. It is a kind of false failure. Sorting the elements quicker would be a big thing with Selenium.
For how long have I used the solution?
I have been using this solution for eight years.
What do I think about the scalability of the solution?
We have a dozen teams at our company, and each one of them is independent. We give them a pretty extensive Selenium framework, and then they basically start building based on that architecture and create their test cases and page objects.
In terms of its usage, Selenium is our testing framework. We use Jenkins to perform our test cases. A lot of them are done through a pipeline, and a lot of them are queued on to run automatically. There are triggers in there to run something every day at 9:00 AM. We don't have to manually say that we want to test this aspect of our page.
The excellence team now has four people, and that's just the team that manages the framework. There are 25 people who can do test automation. They do manual tests and automation. They use the same framework, and if they find some issues, they'll ask us. If they're constantly having to do a certain function and having to write the Selenium code for it, they will ask us to do that. We might create a tool inside the framework to make their life quicker. We can put it inside the common Selenium framework so that it is always available to everybody.
How are customer service and technical support?
Selenium is an open-source solution. If you have a problem, you can pretty much Google something and figure out a solution for it. There are so many people who are using it, and there is a lot of material that is available out there for you to troubleshoot any kind of problems.
You don't usually directly go to the open-source code. I don't visit it at all nowadays. In the beginning, I did do it a lot, but not so much now. We're now in a state where we are just executing test cases and creating new ones. It does everything we need and meets our needs.
Which solution did I use previously and why did I switch?
It has been Selenium for me from the get-go. I've been here at XPO for almost five years. Before that, I was more of a contractor, and I did a couple of contracts. When I went to a healthcare company, they really didn't have a great framework. So, I started one, but I doubt that they're still using it. That's because it requires a lot of knowledge to be able to create a framework.
It is something that I've been always using. I've done some research on some other tools to be able to do things, but I always come back to Selenium.
We're an angular-based house, and all our pages are in angular. There are some other products that run on top of JavaScript besides Selenium. There are quite a few people out there who are using Protractor, which is an end-to-end type of test framework, but it works specifically for angular applications. We have never gone down that path. We just stuck with Selenium.
How was the initial setup?
When I first came here, the framework was in place, but it was more basic. There is a team of three guys here, and we're all pretty smart. We're the excellence team for the framework. We've done a lot to make it a lot simpler for us to create our test cases. Three people probably worked 25% of the time for a few years on it. So, a lot of time was invested into the framework, and it has come a long way. It is much more sophisticated now.
Maintaining the architecture and Selenium framework for testing requires work. It is an ongoing kind of process. We're constantly maintaining it and updating it.
What's my experience with pricing, setup cost, and licensing?
It is all free.
What other advice do I have?
Each product has its own pros and cons. It is very customizable, but then you have to have a lot of knowledge about Java or an object-oriented programming language that works with it. They keep creating frameworks to make your life easier, and it is a very customizable framework, but you have to have the knowledge to be able to do it. There are other tools out there, such as Worksoft, for which you don't have to know Java.
If you're starting from scratch, it would be good to get a good Java developer and make him or her get everybody up and going. That Java developer can train junior test automation people. You should hold on to that person for as long as you can. Getting a good Java person is probably critical when you're creating your Selenium framework.
It is not the easiest thing because it is hard to get a quality assurance resource that is knowledgeable about Java. So, it is very difficult to get a good framework in place. Usually what happens is that you'll get QA people who start doing QA, and then they start doing test automation. Once their skills get up there in Java where they're decent, they move over to being a software developer. So, they get out of the QA world, and they go over to be a developer. So, you lose that talent. You had to do your framework, and now they're gone. Maintaining good talent is difficult. It is hard enough to maintain the Selenium framework, and when you start losing people, it makes it harder. The next person comes in line, and it is just a revolving door.
I would rate Selenium HQ an eight out of 10 because it is not perfect, but it is the best tool out there to do automated testing.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Engineer at Marsh McLennan
The solution has multiple plug-ins and can be used to create automated scripts
Pros and Cons
- "Since Selenium HQ has multiple plug-ins, we can use it with multiple tools and multiple languages."
- "You need to have experience in order to do the initial setup."
What is our primary use case?
I use Selenium HQ to create automated scripts for automated applications.
What is most valuable?
Since Selenium HQ has multiple plug-ins, we can use it with multiple tools and multiple languages.
What do I think about the stability of the solution?
I rate Selenium HQ a nine out of ten for stability.
What do I think about the scalability of the solution?
I rate Selenium HQ a nine out of ten for scalability.
How was the initial setup?
The level of ease to set up Selenium HQ is medium. You need to have experience in order to do the initial setup.
What's my experience with pricing, setup cost, and licensing?
Selenium HQ is a free, open-source solution.
What other advice do I have?
Selenium HQ is deployed on-cloud in our organization.
Overall, I rate Selenium HQ a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Lead at Fourth
An easy-to-use, customizable and open-source solution for the automation of functional test cases
Pros and Cons
- "The tool is easy to use and log in with respect to other tools. It is open-source. We can customize the product. I also like its security."
- "When we upgrade the version, some features are missing. I want the product to include some AI capabilities."
What is our primary use case?
We use Selenium HQ for the automation of functional test cases.
What is most valuable?
The tool is easy to use and log in with respect to other tools. It is open-source. We can customize the product. I also like its security.
What needs improvement?
When we upgrade the version, some features are missing. I want the product to include some AI capabilities.
For how long have I used the solution?
I have been using the product for 11 years.
What do I think about the stability of the solution?
Selenium HQ is very stable.
What do I think about the scalability of the solution?
The solution is scalable, and we have around 9,000 users for the product.
How are customer service and support?
The tool's support is good, and they resolve issues nicely.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
I have been using the open-source version.
What other advice do I have?
You need to be aware of Selenium HQ's architecture. I rate it a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: August 2025
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Buyer's Guide
Download our free Selenium HQ Report and get advice and tips from experienced pros
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