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reviewer1425096 - PeerSpot reviewer
IT Business Office Group Manager at a financial services firm with 1,001-5,000 employees
Real User
Oct 6, 2020
Only solution that offers capacity planning but is insufficient out-of-the-box
Pros and Cons
  • "It gives us flexibility in configuring assignments. We can do both Agile Teams and non-Agile Teams. This flexibility affects our ability to meet our company's particular needs by allowing us to work in a hybrid model, some Agile Teams, and some non-Agile Teams."
  • "The resource capacity and availability have helped us to manage work by preventing us from starting work that we cannot consume."
  • "The solution out-of-the-box that we established was insufficient. We had to purchase and set up OData. I don't believe that it's a great solution out-of-the-box but eventually you can get there."
  • "The solution out-of-the-box that we established was insufficient. I don't believe that it's a great solution out-of-the-box but eventually you can get there."

What is our primary use case?

My primary use cases for this solution are: 

  • Time reporting
  • Portfolio management 
  • Capacity planning

How has it helped my organization?

Enterprise One has improved my organization by enabling us to stop committing to work that we can't do.

What is most valuable?

The most valuable feature is capacity planning because only Planview does that. 

The resource capacity and availability have helped us to manage work by preventing us from starting work that we cannot consume.

It gives us flexibility in configuring assignments. We can do both Agile Teams and non-Agile Teams. This flexibility affects our ability to meet our company's particular needs by allowing us to work in a hybrid model, some Agile Teams, and some non-Agile Teams.

What needs improvement?

The solution out-of-the-box that we established was insufficient. We had to purchase and set up OData. I don't believe that it's a great solution out-of-the-box but eventually you can get there.

It does not provide end-to-end work management for the full spectrum of types of work in one tool. It also does not help with the prioritization of projects through alignment with strategic objectives.

The portfolio creation user interface needs improvement. It's not intuitive, from a user experience perspective. If you've never used it, it doesn't click here and then the next thing opens, click here, then the next thing opens. You get all the features upon opening to create a portfolio.

The request screens, the request process, and the workflows have a poor user experience also. The workflows are definitely not intuitive. You're clicking links and going back and forth. It's way too many clicks and it doesn't make sense. It's not intuitive. On the request side, it hasn't been updated in a long time and it's the entry point for all of our work. It could provide more data value than it does today.

Buyer's Guide
Planview Portfolios
March 2026
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885,264 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Planview Enterprise One for 15+ years. 

What do I think about the stability of the solution?

The stability is fairly high. The only problem we've had so far is that for whatever reason, Friday morning, the page load is ridiculously slow. I don't know if that's when the staff is doing updates or what, but Friday mornings are very slow.

What do I think about the scalability of the solution?

I'm not worried about scalability. 

We have about 450 project managers, resource managers, team members, leadership viewers, and power admin users.

There are two staff members for maintenance. They both administer maintenance, consult on new capabilities, and develop reports and new functionality.

We're only one of 20 lines of business in the organization and we're the only ones currently using the solution. Within that number, there is around 20% adoption. Time reporters have to report time, but I don't know that I would consider that. They do it, but that's not a tipping point. We do have plans to increase usage. We have a proof of concept with one department outside of ours.

How are customer service and support?

I'm unimpressed with technical support. When my folks call or email they say if it doesn't do whatever it's supposed to do out-of-the-box they can't answer a question and we end up back with some solution consultant.

How was the initial setup?

I did not enjoy the setup process. It comes with a set way of thinking that is sometimes limiting.

We started the last deployment in June of last year and we deployed early November. Employees started using it a hundred percent in December of last year.

What about the implementation team?

We used a consultant from Planview for the deployment. They went above and beyond, but their approach needs upgrading.

What was our ROI?

We are seeing the start of ROI. We have additional capability. It didn't save us money at all, but it gave us new capabilities.

What's my experience with pricing, setup cost, and licensing?

I like where they're headed with the whole FLEX model. Your license gives you access to whichever tool is the one that makes sense on the Planview platform. That was a pleasant surprise. That has not been their approach over the 10 years I've had exposure to them.

Which other solutions did I evaluate?

We also evaluated PPM Pro and prior to that, in another organization, I evaluated CA and PPM Pro before it was owned by Planview. We have applications of Workfront, WeTeam, Trello, Azure DevOps, and various things.

Enterprise One's sweet spot is people, work, and money. They're pretty much the only one that can do that hat trick. If you want that, you have to get them, but we don't use it for any team capability. It's too cumbersome and the user interface is still lacking.

What other advice do I have?

My advice would be to discuss your data upfront before you agree to an implementation. See what it looks like to have the data you need and what sort of costs would be required to do that from the very beginning. Then, see not only how will you visualize and record that data but how will you migrate data. That cost us a lot of time and delay in the user adoption because the migration of data was manual.

I would rate Enterprise One a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Senior Consultant / Project Manager at a government with 5,001-10,000 employees
Real User
Jul 26, 2020
Has good program reports but the user interface is not immediately intuitive
Pros and Cons
  • "We're still in an early stage. Things will change as we use it more. I did program reports that are important and that will provide us with value."
  • "We haven't experienced any issues with scalability or stability."
  • "I think that the user interface needs some getting used to. It's not immediately intuitive. That's potentially room for improvement. I think also that an organization needs to have good support from some senior management to get something like Planview established."
  • "I think that the user interface needs some getting used to. It's not immediately intuitive."

What is our primary use case?

Our primary use case is to provide an overview of the status of multiple programs and projects. We're doing many programs and projects at the same time and this is a way to provide a consistent way of reporting on their status and progress.

What is most valuable?

We're still in an early stage. Things will change as we use it more. I did program reports that are important and that will provide us with value.

What needs improvement?

I think that the user interface needs some getting used to. It's not immediately intuitive. That's potentially room for improvement. I think also that an organization needs to have good support from some senior management to get something like Planview established. If that's missing, then it's not so easy to get support for it in the organization. If I was to talk about a feature or something for improvement, I think it would be the user interface and, in particular, the link between strategy and work.

For how long have I used the solution?

We started using Planview in November of last year. 

What do I think about the stability of the solution?

We haven't experienced any issues with scalability or stability. So far, the application seems very stable and scalable. But we're not using it for 5,000 users at the same time. We're more like a couple of hundred.

How was the initial setup?

We worked with Planview consultants to configure Planview to the organization's needs. So, if there's something that is important that the customer, namely ourselves, understand what we want so we can help Planview to configure it well. Investing in knowledge before starting is quite important.

What's my experience with pricing, setup cost, and licensing?

I suspect it's perhaps a bit more expensive than some other competitors, but I wasn't involved in the competitive bid. My job was to implement what we had bought. I don't have comparison prices.

What other advice do I have?

I would rate Planview a seven out of ten. 

In the next release, I would like to potentially see better integration between the strategy and the work aspects of Planview, so that you can report across them better. I think it's also quite early to say. We need to use it for several months to get a better feeling for that.

The interface has to do with the fact that it takes some time for new people to understand the tool. I don't think it's too bad myself, but, potentially, they could make it even better. More intuitive. In the first instance, the user interface requires some familiarization. It takes a while to get familiar with it. It could be improved.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Planview Portfolios
March 2026
Learn what your peers think about Planview Portfolios. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
Sr Information Technology Supervisor at Solar Turbines
Real User
Nov 12, 2019
The product has been stable and reliable throughout our testing
Pros and Cons
  • "We do a lot of big projects which are pretty expensive to structure the product development around and see the progress. Every time we start a project, we have to expense the spends for certain amounts. We need some baselines, like predictive versus actual."
  • "We do a lot of big projects which are pretty expensive to structure the product development around and see the progress."
  • "The technical people are very competent, but there is so much turnover in the people that we talk to, and that's frustrating. They will say, "We can make this work." Suddenly, that guy has left, and we have no one. Then, we have to start all over."
  • "The technical people are very competent, but there is so much turnover in the people that we talk to, and that's frustrating."

What is our primary use case?

The primary use case is for portfolio management on product development.

What is most valuable?

We do a lot of big projects which are pretty expensive to structure the product development around and see the progress. Every time we start a project, we have to expense the spends for certain amounts. We need some baselines, like predictive versus actual.

For how long have I used the solution?

We are just getting started. We got into Planview a couple of years back. We are still learning.

What do I think about the stability of the solution?

The product has been stable and reliable throughout our testing.

What do I think about the scalability of the solution?

So far, it has been scalable.

How are customer service and technical support?

The support is good. There are some good people there.

My frustration is that there is so much turnover at Planview. Every time we have had an issue, particularly on the sales side, you're talking to a new set of people. 

The technical people are very competent, but there is so much turnover in the people that we talk to, and that's frustrating. They will say, "We can make this work." Suddenly, that guy has left, and we have no one. Then, we have to start all over.

Which solution did I use previously and why did I switch?

The decision was made before I was in charge of Planview.

How was the initial setup?

We found it the best to hire the Planview team and get the setup done through them. It took a couple of days.

What about the implementation team?

We used Planview for the implementation.

What was our ROI?

It is way too soon.

What's my experience with pricing, setup cost, and licensing?

Our licensing costs are about a quarter of a million dollars per year.

What other advice do I have?

I would rate the product a seven out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1208508 - PeerSpot reviewer
Business Analyst at a insurance company with 5,001-10,000 employees
Real User
Nov 11, 2019
Intuitive to use and has good custom reporting capabilities
Pros and Cons
  • "The most valuable feature for me is the ease and customizability of reporting."
  • "Our ability to do strategic portfolio reporting has gotten much better."
  • "I would like to be able to integrate with Oracle to supplement what we're currently doing with reporting."
  • "I would like to be able to integrate with Oracle to supplement what we're currently doing with reporting."

What is our primary use case?

I have a governance role in our strategic portfolio management and I use this solution for reporting out against the strategic portfolio. I interact with the PMOs and FPNA and help to get the two on the same page.

How has it helped my organization?

Our ability to do strategic portfolio reporting has gotten much better. We're more accurate with how we report out. One of the biggest things is that each year, we've had a lot of shifts in how our pillars are set up and we can quickly shift to meet those needs without having it be too lengthy or too difficult.

Using this solution has helped improve how quickly we can deliver. It saves us time.

Collaborative Work Management has affected our operations because we're able to collaborate with different groups. We've got our PMO groups, and I'm able to get the information that I need from them. They go in, pull all of their information and I get the reports. We collaborate really well, from what I can tell.

My understanding is that we are using the Lean/Agile delivery tools, but I am not sure if we are using them to the full extent.

What is most valuable?

The most valuable feature for me is the ease and customizability of reporting. We can get different reports and customize them to do different things.

I also like business objects capabilities, although I haven't used them in my current role.

This is a flexible solution.

This tool is easy to use. I have used solutions such as SAP and Oracle and compared to using those products, I picked up up this tool right away. Once I had a little bit of training from our admins, I thought that it was really intuitive. It was easy for me to go in and build reports, where I didn't constantly need other people to do it for me. That is nice because I have administrative access, so I can do pretty much anything within the tool that I have the knowledge for. That is a plus for a business analyst. You can get the data you want quickly, export it to Excel, and slice and dice it the way you want to.

What needs improvement?

I would like to be able to integrate with Oracle to supplement what we're currently doing with reporting. We aren't doing it right now, although I don't know if it's a limitation with Planview or it's a limitation with us. I know that it would be helpful for me to bridge that gap because we have to deal with two different datasets.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

From a stability standpoint, I think it's solid. I haven't had any major issues with it. I'm always able to get my reporting and I'm always able to do the things that I want to do.

What was our ROI?

My understanding is that we have seen ROI from this solution, but I am not aware of the specifics. I know that other Blue Shield organizations are using it, and I have heard that it has been successful for us.

What other advice do I have?

Currently, we are not taking advantage of the full functionality that is offered by this solution. We really need to push to get to that next level and use everything that is being offered. I think that there is a disconnect between the people who are the administrators of it and the people who tweak it to get it to do what we want. We just need to have the conversations and that vision of what we want it to do. I know we've got some limitations within our own company, where I think we have a vision of where we want to go and things that I want to get. We're just not quite there, yet.

We've always struggled, but we have been getting better with our reporting each year.

This is a great tool. I have a stronger finance background, so I've used more ERP-type systems and this is my first project management system. From what I can tell, it's great. I haven't used Oracle's or one from another vendor, but I think that this one works well.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PPM Services Manager at Roche Diabetes Care
Real User
Nov 11, 2019
Brings transparency to our projects. The UI should be less technical and focused more on open users.
Pros and Cons
  • "It gives us the vast ability to churn out-of-the-box reports and have an overview about approach rates and resource utilization."
  • "Planview has helped connect funding and strategic outcomes with work execution."
  • "The UI needs improvement. The UI should have more possibilities for users who are not specialized in using Planview. At the moment, it is more of a technical UI. I would like it to be an open user UI."
  • "Overall, the UI needs improvement. The UI should have more possibilities for users who are not specialized in using Planview."

What is our primary use case?

The primary use cases are soft management and work management. We are expanding at the moment to outcome management and strategy management as well as ICP planning. Next year, we will expand to CTM.

How has it helped my organization?

When I started in the group on the German side, we could only have aliases as resources. Now, we are able to have named resources through the agreement, and pulled from the worker's council, for example. 

We have more stability in the data. Our group has plenty of portrait data now, as we are part of the source of the tools for portrait data.

Planview has helped connect funding and strategic outcomes with work execution. We started to have strategic planning inside going then down to the outcomes. Out of the outcomes, we will try to wait on the projects and other teams, then growing slowly to link it.

It brings transparency to our projects.

What is most valuable?

I like the Excel interfaces that we have and use it for. 

It gives us the vast ability to churn out-of-the-box reports and have an overview about approach rates and resource utilization.

The product is flexible. E.g., the work infrastructure is easy to adjust. Some other structures are really easy to configure, adjust to our behavior, and adjust to our processes.

What needs improvement?

Overall, the UI needs improvement. The UI should have more possibilities for users who are not specialized in using Planview. At the moment, it is more of a technical UI. I would like it to be an open user UI. 

improvement is needed on several modules, like resource management and outcome management. 

For how long have I used the solution?

Two years.

What do I think about the scalability of the solution?

The product can grow with us. We can add more users.

How are customer service and technical support?

The customer support center is really valuable. I have had a lot of email discussions and talks with them. We have found several solutions. Sometimes, it ends in an enhancement request.

How was the initial setup?

The initial setup was straightforward.

We plan to upgrade to version 18 next year.

Which other solutions did I evaluate?

We did an assessment of several companies.

What other advice do I have?

I would rate the product as a seven out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1208481 - PeerSpot reviewer
Report Architect/Developer at a insurance company with 5,001-10,000 employees
Real User
Nov 11, 2019
Flexible, customizable reporting, and integrates well with Power BI
Pros and Cons
  • "The most valuable feature of this solution is reporting."
  • "The biggest benefit that we have seen is that it's increased visibility across the board and given us a lot of data to actually make data-driven decisions, whereas before this product we didn't have the level of detail to make informed decisions around a lot of trade-offs with our strategic portfolio."
  • "Some of the out-of-the-box reporting is not immediately useful and although it can be configured or customized, there are still improvements that can be made."
  • "Some of the out-of-the-box reporting is not immediately useful and although it can be configured or customized, there are still improvements that can be made."

What is our primary use case?

Our primary use case for this solution is for managing a 450 million dollar portfolio from the inception and ideas into a strategy. We do this by turning it into an actual project and then understanding how that project performed and taking lessons learned for the next time around.

How has it helped my organization?

The biggest benefit that we have seen is that it's increased visibility across the board. It's given us a lot of data to actually make data-driven decisions, whereas before this product we didn't have the level of detail to make informed decisions around a lot of trade-offs with our strategic portfolio.

With respect to our organizational strategy, it has not been transformed by this solution, but it has enabled us to achieve our strategy and achieve our goals. We went through the large process of setting up our own IT shop in the past ten years, and Planview was a big part of being able to do that.

Collaborative Work Management has affected our operations by providing visibility and transparency throughout.

We do not yet use the Lean/Agile Delivery tools.

This solution has helped us connect funding and strategic outcomes with work execution. I do not have specific examples of this but that is my understanding from my colleagues.

The biggest impact that using Planview has had is that it has given us the ability to manage the main capacity of working our resources and getting better at that over time. We are better at planning for our people and making sure that we use them appropriately.

What is most valuable?

The most valuable feature of this solution is reporting.

The integration with Power BI, in particular, makes it very easy to get information in a useable format out to our stakeholders.

This is a flexible solution. The flexibility allows you to take care of your stakeholders in different ways. Depending on their way of working, you can accommodate several different processes.

What needs improvement?

Some of the out-of-the-box reporting is not immediately useful and although it can be configured or customized, there are still improvements that can be made.

What do I think about the stability of the solution?

This solution is stable. I've not had a technical issue where I was not able to access it. It has always been a solid, high-quality platform.

What do I think about the scalability of the solution?

This solution is easily scalable. It really just depends on the administration team that you have in your company. When somebody wants it, you ask them a few questions then you turn things on for them.

How are customer service and technical support?

The technical support is among the best in the industry. They're very clear, very thorough and they get right to the heart of the problem. They're willing to work with you and help discover any issues that arise, as well as the implications.

Which solution did I use previously and why did I switch?

Prior to the solution, we were using the HP Portfolio and Performance Management System. We switched because it wasn't as comprehensive and couldn't handle tying everything together. We had a big issue with getting visibility.

What was our ROI?

We realize ROI through this solution because it is the way that we manage our strategic portfolio. It is difficult to quantify, but it is an essential part of our operations.

What other advice do I have?

This solution has reached a pretty comprehensive state, so it is difficult to immediately think of features that it is lacking.

My advice to anybody who is researching this type of solution is to make sure you're working with a vendor like Planview, who has a comprehensive solution from innovation to the inception of ideas all the way through getting your teams to be able to collaborate together. It really makes a difference if they're all in the same environment.

This is a good solution, but there is always room for improvement. Planview seems great at identifying what needs to be improved and then moving the ball forward.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Specialist Project Solutions at Flowserve Corporation
Real User
Nov 11, 2019
Data can be limited to a user's needs and roles
Pros and Cons
  • "The integration stuff from tool to tool, like Projectplace to Planview, to manage projects is the most valuable feature. It keeps all our tasks up-to-date. It closely follows up with everything, which is really cool."
  • "The integration stuff from tool to tool, like Projectplace to Planview, to manage projects is the most valuable feature; it keeps all our tasks up-to-date and closely follows up with everything, which is really cool."
  • "We had issues with the data rephrasing."
  • "We had issues with the data rephrasing."

What is our primary use case?

It is for total strategic management, portfolio management, etc. It is used for end-to-end projects from the beginning to the end. Our entire company is using it.

I am a developer. I work on RBI reports (financial reporting) in Enterprise One for our business leaders.

How has it helped my organization?

The product has been good. The strategic planning started in 2017. They have been making good decisions based on the data that is available in Planview. They can do a drill down to the results level and what is happening exactly in every project.

They are trying to use the product portfolio. I had news that our management team is trying to get the product portfolios in place. It's about to launch.

What is most valuable?

The integration stuff from tool to tool, like Projectplace to Planview, to manage projects is the most valuable feature. It keeps all our tasks up-to-date. It closely follows up with everything, which is really cool.

From a reporting angle, it is flexible. We can use it in multiple ways, like with the in-house dashboards inside of Planview. With the security and all its options, the data can be limited to the extent of that user's need based on their roles, which is awesome. There is a lot of connectivity to a number of tools.

What needs improvement?

We had issues with the data rephrasing. 

The integration stuff is not going so well. I heard that there are a lot of updates to version 18. It is almost 40 to 50 percent updates on the integration part. We should feel the difference and our problem should be resolved.

I am looking forward to exploring the bots on the recording part. This will really help us out when it is added.

For how long have I used the solution?

I've been using it for a year.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

Impact-wise, more users and teams are getting onboard, seeing Planview within the organization. People are using it in IT, engineering, manufacturing, R&D, etc. Users are increasing daily.

How are customer service and technical support?

Technical support is awesome. I personally know Natalia. I have been interacting with her for my last couple of calls. Whenever we have support, we raise the last developmental request, and they are very good. They're very helpful all the time.

What other advice do I have?

The product is a nine out of 10. I need to give a little space for improvement.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1208541 - PeerSpot reviewer
Sr Analyst at a financial services firm with 1,001-5,000 employees
Real User
Nov 11, 2019
Enables us to see planned project start and end times along with their costs
Pros and Cons
  • "The most valuable features are the resource management, the time sheet entry and usage, and the financial planning. With our projects, we primarily focus on resource assignments, as far as determining the actual forecast and actuals of our projects. A lot of it is based off of the resources utilized on those projects. The time based helps us capture the actuals. The amount of time people are spending on working on their project tasks. Because they've built this into the schedule, so we can build the forecast. With financial planning, we're able to look back on what our variance is and if there is anything between the scheduled forecasted hours, dollars against the actual hours, and the costs that they utilize."
  • "Planview has helped connect funding and strategic outcomes with work execution because we utilize the strategic module within Enterprise One to help with that work."
  • "I would like a bit more flexibility, as far as the configuration, and have additional capabilities to configure, making it more flexible for our use."
  • "I would like a bit more flexibility, as far as the configuration, and have additional capabilities to configure, making it more flexible for our use."

What is our primary use case?

It's primarily for project and portfolio management, which includes resource assignments onto projects as well as financial management of our projects.

How has it helped my organization?

When we implemented it, we were able to intentionally assign resources to the projects that they've been approved for. Previously, we didn't have a way of restricting resources from charging time against any active projects that we have. By utilizing Enterprise One, we were able to reflect and show the resources when they went to enter their time sheets for only active projects and projects that they were approved to work on. This meant that they were charging hours against work that their project manager was expecting them to work on.

We are still going through a lot of transformation as an organization on the whole. Planview is a good partner because one of the ways that we have tried to change our strategies is to move to a product-based approach. I think Planview will help us with that.

It has helped to transform our organization’s delivery. It is enabled us to see actual planned start and end times of projects, then we can look back when the projects actually closed out. This gives us an opportunity to look back, and say, "Why did it take us so long to finish a project, especially if it went above the proposed plan?" It also manages our costs to say, "Based on how we're trending on our costs, how are we going to finish within budget? Are we likely to go over budget?" This also affects schedule.

Planview has helped connect funding and strategic outcomes with work execution because we utilize the strategic module within Enterprise One to help with that work.

The biggest impact has been resource assignment and management. It has helped us consolidate those and be very intentional as far as the tasks that resources are assigned to track. It has a big impact on our financial planning as well.

What is most valuable?

The most valuable features are the resource management, the time sheet entry and usage, and the financial planning. With our projects, we primarily focus on resource assignments, as far as determining the actual forecast and actuals of our projects. A lot of it is based off of the resources utilized on those projects. The time based helps us capture the actuals. The amount of time people are spending on working on their project tasks. Because they've built this into the schedule, so we can build the forecast. With financial planning, we're able to look back on what our variance is and if there is anything between the scheduled forecasted hours, dollars against the actual hours, and the costs that they utilize.

We are able to adjust it based on any process changes that I've identified as far as our work types and the way our workflows work. We're able to go in there and make those changes ourselves. It's helped us because we can do some self configurations.

What needs improvement?

I would like a bit more flexibility, as far as the configuration, and have additional capabilities to configure, making it more flexible for our use.

For how long have I used the solution?

We've been using it for 14 months.

What do I think about the stability of the solution?

It's very stable. I am very happy with the stability.

What do I think about the scalability of the solution?

It is very scalable. I think it's helping us grow, as far as we are a changing organization. Planview has been able to grow with us in that respect.

How are customer service and technical support?

We've used that technical support. We have faced some challenges with some of the enhancement requests that we might want information on and the process it takes to get some of those changes put in. The process has improved from when we first implemented it. We have noticed a difference. 

I am leaning towards rating the technical support a seven and a half to eight out of 10. I would expect that next year, I'll probably be able to rate them a 10.

Which solution did I use previously and why did I switch?

We're using Innotas at the time, which is now Planview PPM Pro. Ironically, we didn't realize that they were going to be acquired by Planview when we started using it. We switched over just for maturity and to have better financial planning and reporting application as well.

How was the initial setup?

It was a bit complex due to the change nature of the product from where we were with our old legacy application, then moving onto Planview. Once we settled in, it became easier to use and manage.

What about the implementation team?

We partnered with Planview in terms of the initial deployment. They had an onsite consultant who helped us with the configuration and creating the test environment before we were able to cut over and move into the extra production environment. The experience with them was very good. I would rate the experience as a 10 out of 10. We had a very good cut over experience.

What was our ROI?

We don't track the ROI. I think that there is some ROI available just based on the cost of how much we've been spending on our portfolio the last year and on how Planview has helped us manage those costs.

Which other solutions did I evaluate?

From PPM Pro to Planview Enterprise One, we did not evaluate other vendors. We already had the relationship with Planview from using PPM Pro so that helped us. Planview came to us very receptive. Also with the costs, they were very understanding. Knowing that we were an existing customer, they were very much willing to work with us to make sure that we were able to transition to Enterprise One.

What other advice do I have?

I would rate them as a solid nine out of 10.

Give Enterprise One a fair consideration. It is very scalable and flexible with the changes that we are seeing with version 17. There are a lot of integrations, so the capabilities are much broader than what you may initially perceive. I would definitely put it up there as a product that is as good, if not better, than anything that's out there in the marketplace that is similar.

We are not yet using the Lean/Agile delivery tools, but we're hoping to do so in the next couple of months.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
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Updated: March 2026
Buyer's Guide
Download our free Planview Portfolios Report and get advice and tips from experienced pros sharing their opinions.