What is our primary use case?
My main use case for
PandaDoc is that it is the best e-signature solution on the market right now, and we often need to have clients execute documents from retainers to settlement agreements. Having clients come to our office simply to sign documents these days is an enormous waste of time for both our clients and our staff.
PandaDoc enables us to email our clients quickly and easily to e-sign their documents while also providing us with tracking so that we can see the progress, whether they've opened the document to review it, and when they've signed it.
The dashboard makes the process very simple to sign the documents easily.
A specific example of how I recently used PandaDoc for a client is when we sent clients an inventory to sign, and it was quick and efficient. They were able to sign on time and send the inventory back to us easily.
PandaDoc also allows our clients to execute documents remotely.
What is most valuable?
The best features PandaDoc offers include ease of template creation, integration with tools like HubSpot, a user-friendly interface, and customizable templates. The integration with HubSpot helps my workflow by being very seamless, and it has become very valuable, especially enhancing the overall user experience, particularly for those less technically savvy.
Also, the use of template creation and the simplicity of creating and managing templates for various documents streamlines our document creation, and we're able to reuse the templates again and again, saving a lot of time.
The user-friendly interface enables us to navigate efficiently and complete tasks easily.
PandaDoc has positively impacted our organization since we started using this tool. I love the ability to obtain signatures from our clients. It makes us more efficient, saving time and money, especially eliminating the cost of traveling. The pricing model for PandaDoc is far superior to other competitors, so we have been able to save a lot of time on the price it offers. It's very competitive.
What needs improvement?
One way PandaDoc can be improved is that sometimes the automatic placement of fields is incorrect.
I would also like to mention that it could detect text similar to a PDF editor. That would be beneficial if it did so.
For how long have I used the solution?
I have been using PandaDoc for a period that demonstrates my sustained investment in this solution.
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What do I think about the stability of the solution?
PandaDoc is stable.
What do I think about the scalability of the solution?
PandaDoc's scalability is very good. It grows with our organization's needs and can handle it efficiently.
How are customer service and support?
The customer support is amazing, very unparalleled, supportive, and solution-oriented.
Which solution did I use previously and why did I switch?
I previously used Adobe
Acrobat Sign.
The reason why I switched is because of ease of use and simplicity for the customer experience. DocuSign was complicated and costlier.
How was the initial setup?
My experience with pricing, setup cost, and licensing is that the price is more competitive compared to its alternative. The setup was straightforward and easy.
What was our ROI?
I have seen a return on investment through time saved collecting signatures. It's definitely a better customer experience compared to our previous tool.
We have been able to save relatively 50% to 60% time compared to our previous tool, or compared to when our clients would come to our office and sign documents. Also, we have been able to save a lot of cost, 40% through the elimination of traveling cost.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that the price is more competitive compared to its alternative.
Which other solutions did I evaluate?
Before choosing PandaDoc, I evaluated other options, including
DocuSign.
What other advice do I have?
My advice to others looking into using PandaDoc is that it makes it possible to collaborate and coordinate among people. It is reliable and functional to fulfill the needs of any organization. It is also easy to use, cost-effective compared to other alternatives, and saves a lot of time and cost as well.
PandaDoc is deployed in our organization using a hybrid cloud.
We use Amazon Web Services as our cloud provider.
I would rate this solution a 9 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.