Palo Alto Networks WildFire Room for Improvement
JM
JasonMcFeetors
Information Technology Manager at a construction company with 51-200 employees
Palo Alto is very tech-heavy, and the average user can't just go and deploy one. You really need to know what you're doing. I've been doing IT for more than 25 years and I sometimes have to double-check things or ask for help. The reason is that there is so much included in the solution. It would be nice if there was an easier way to install and deploy it, such as through the inclusion of wizards. Having a more complex product generally means that you need more technical expertise, although if very experienced people are still having trouble then it is probably worth revisiting and trying to improve.
It would be nice to have some sort of remote management tool. As far as I'm aware, they don't have a tool that runs on a mobile device, so you need to be in front of a workstation in order to get it up and running. If I had a remote tool that allowed me to access it then it would be very helpful. Even if I have to VPN into the network, that's fine, because being able to remotely do stuff on my phone would be useful. Everything is going that way.
View full review »I didn't experience any pain points in Palo Alto Networks WildFire. It's good "as is".
In terms of what I'd like to see in the next release of Palo Alto Networks WildFire, each release is based on malware that has been identified. The key problem is an average of six months from the time malware is written to the time it's discovered and a signature is created for it. The only advice that I can give is for them to shorten that timeframe. I don't know how they would do it, but if they shorten that, for example, cut it in half, they'll make themselves more famous.
View full review »The product's false positive logs could be more user-friendly to understand. They could provide examples of precious cases to learn.
View full review »Buyer's Guide
Palo Alto Networks WildFire
March 2024
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,995 professionals have used our research since 2012.
I have had only one matter of concern. Many years back an update caused an issue with the firewall. However, Palo Alto not only informed us of said issue, they also sent an update that fixed the issue before I even had time to log in to determine if the issue affected our services.
Wildfire is subscription-based in order to submit and get responses, however, a SOC costs money and all the input keeps the protection fresh.
View full review »AP
Abdul Jabbar Pala
Engineer at Kahramaa
We have encountered implementation issues and identified gaps within Palo Alto Networks WildFire. In general, we need to address certain issues for the benefit of our end users. To overcome these challenges, we have been searching for alternative approaches, such as a defender flow sheet or an advanced application with improved filtering features.
Some hardware and resource utilization issues exist.
In additional features, I would like to see playbooks or actions that are possible or available in my system, but what we really need is a way to contain or disconnect servers when malicious communication is initiated. Specifically, we require blocking playbooks or some mechanism to contain the IP or initiator.
There will be many improvements to come ahead, especially in AI-based machine learning and actions on it. For example, having the ability to delete threats with a visibility of our global threats for up to seven days, etcetera. We need improvement in this area.
View full review »The UI could continuously be improved. They've been working on this aspect and are getting better and better.
There are more specialized solutions that compete with Wildfire. Therefore, they need to work on their machine learning and AI to be more competitive.
View full review »The cyber security visibility and forensics features to receive more information about incidents could improve in Palo Alto Networks WildFire.
View full review »The technical support response needs improvement.
View full review »CB
Christopher Bell
Senior System Administrator at a government with 10,001+ employees
I haven't seen anything that needs improvement on it. It's a very stable platform. They can keep on doing more updates. As new malware and viruses are coming out, they can make sure that WildFire is up to date.
PR
PATRIK ROSENDAHL
Information Systems Manager at a non-profit with 1-10 employees
The configuration should be made a little bit easier. I understand why it is as it is, but there should be a way to make it easier from the user side.
View full review »DP
DebaP
Associate Lead Engineer at TSPL
The product fails to offer protection when dealing with high-severity vulnerabilities, making it an area of concern where improvements are required.
HS
HossamSelim
Vice- Head Of Math Department at a non-tech company with 5,001-10,000 employees
Palo Alto Networks WildFire could improve by adding support for manual submission of suspicious files and URLs. Additionally, it would be an advantage to add rule-based analysis. Currently, it uses only static and AI. We need to be able to analyze archive files.
View full review »Palo Alto is the top leader in the Magic Quadrant of Gartner. So, I don't think it needs to improve anything, except maybe the speed to deploy the changes.
View full review »RD
Richard Dombo
Application Support Administrator at a transportation company with 501-1,000 employees
There is not much room for improvement for WildFire itself. It serves well as a repository for threat intelligence. Any enhancements should likely be focused on the firewall appliance to further strengthen overall security capabilities, such as refining app and user identity features.
View full review »The GUI is better in 8.0, but I still feel it lacks the fast response most of us desire. Logs are much quicker.
View full review »Palo Alto Networks WildFire should be more real-time in nature. The signature updates should happen in a minute or less than a minute to be a very good feature for the customer.
When an unknown attack occurs, Palo Alto Networks WildFire takes less than five minutes to confirm users about the attack, so it should be possible in a minute or less than that.
In the future, it should support uploading files to WildFire Cloud. The solution already supports many other file formats. We should be able to analyze any file before we send it to the cloud.
The global product feature, the VPN, needs improvement, and we need some enhanced features.
View full review »There are some formats that the solution cannot support today, but they are mostly very rare formats. So that can be improved.
View full review »PK
PruetKaekratoke
Senior Network Security Engineer at MHESI
The free version does not have real-time updates. It is slow.
View full review »The support needs to be improved because it takes too long to resolve severity-one issues.
Better integration with third-party products and services is needed.
The need to implement their own multifactor authentication, rather than relying on third-party add-ons for it.
They have malware protection and web-filtering in place, although they are not as effective as Titan or Cisco Umbrella.
View full review »BS
Bui Son
Security Manager at FPT
Palo Alto limits the files submitted per day. There are limitations with the boxes for the Palo Alto module. In the future, I think Palo Alto will reduce the sandboxing in the on-prem version because the box cannot operate.
In the future, Palo Alto could reduce the time it takes to process the file. Sometimes it takes 10 minutes.
View full review »WL
Waiyan Lynn
Information Security Engineer (Core Network Security) at NEX4 ICT Solutions
I don't have any real problems with the solution.
High availability features are lacking. It's a bit too standard as a solution. It needs high availability.
We'd like the solution to be a bit cheaper. It's quite pricey.
View full review »DS
Dwayne Samson
Senior Analyst Security and Compliance at a insurance company with 5,001-10,000 employees
It's not a problem specific to the technology, it's a problem across the board. All the encrypted traffic can be a challenge. Becoming a man in the middle requires CPU cycles, causing additional overhead.
As a firewall and 360 degrees of security, there needs to be more maturity. And, the industry is currently moving towards automation and orchestration. I would like to see more of this in the product. They are part of the future roadmap to AI (Artificial Intelligence).
View full review »IS
reviewer2082015
Servicio Posventa at a security firm with 11-50 employees
The price could be better.
View full review »EB
Net32SysAd92
Network System Administrator at a government with 1,001-5,000 employees
They should make their user interface a little more user-friendly.
View full review »The solution needs more third-party integration.
The automation and responsiveness need improvement.
They need to be able to escalate technical support issues in a more effective way.
The solution is a bit too expensive.
View full review »CS
reviewer818484
Information Security Manager at a financial services firm with 501-1,000 employees
I would like to see them continue their developmental roadmap for the product.
View full review »DG
reviewer1405314
Director at a tech services company with 1-10 employees
We do a lot with charities, and I'd love Palo Alto Networks WildFire to have more discounts, e.g. charity discounts, so we can protect healthcare and schools, then other than aiming at the universities and the big hospitals where it's a lot of money, we can go for the smaller schools, too. They make quite a killing there.
Again, it's just charity pricing, but because we are a partner with them, we can do that ourselves, e.g. we can buy it and then reduce our margins on it to get them over. We feel that it's better to sell the device that's very good at a lower cost, then, we lock in with their services at the end, so work management, etc. Rather than saying, "It's going to cost you this much money, and it's too expensive to even begin with."
View full review »CT
reviewer1508409
Director and Strategic Advisor with self employed
The support is good but they could be faster.
View full review »NV
reviewer1396008
Senior Network Engineer at a retailer with 10,001+ employees
In the future, I would like to see more automation in the reporting.
View full review »GS
reviewer1155861
Solution Architect at a energy/utilities company with 5,001-10,000 employees
The solution can improve its traffic management.
View full review »UW
Umesh Wadhwa
CEO at E-DIRECT CLOUD SOLUTIONS SP. Z O.O.
The only complaint that we receive from our customers is in regards to the price. Our clients are happy with the technical aspects, but the cost is expensive.
Some customers complain that it takes a long time to make changes to the configuration, but this depends on the customer and the environment. It may not be a problem that is directly related to the product. There are a lot of changes that need to be made for the security of a big company.
The technical support team in Poland should be larger.
Palo Alto needs to invest more in marketing because there is not enough awareness for the brand in Poland.
View full review »GV
Girish Vyas
Architect - Cloud Serviced at a comms service provider with 10,001+ employees
There are certain changes that I was expecting in the previous version, and I hope that they are soon fixed. Their database has good Information over threats because of Unit42 however there is a serious competition to the product from Cisco ThreatGrid and Umbrella
I don't think there are any major features that are different from Palo Alto versus their competitors but with time the PA needs to improvise on products and threat feed if it needs to be the leader
View full review »In my opinion, it could be developed to be dependent not only on signatures, but also on patterns and behavior of malware. What I would like to see in the next version/release is to be able to handle much more file types on premises during deployment, because now on premises deployment a .APK file must be sent to the cloud for sandboxing.
View full review »The only problem with this solution is the cost. It's expensive.
View full review »NS
Itnetw355
IT Network Consultant Engineer - Projects and ICT Infrastructure Services at a energy/utilities company with 1,001-5,000 employees
Other vendors have some sort of bandwidth management built into the firewall itself and Palo Alto is missing that.
If there was anything extra for the endpoint security and VNC that would be good, but again it's coming with Palo Alto and must come with some additional cost.
View full review »I am very happy with WildFire and can see no obvious areas of improvement at this point.
GV
Girish Vyas
Architect - Cloud Serviced at a comms service provider with 10,001+ employees
- IP SLA tracking
- GRE tunnel support
I believe these are the major improvements in the pipeline.
View full review »- Inspection over different protocols (not just HTTP/FTP)
- Inspecting more file types
- Providing information back to the community that it uses to support its product.
SS
ShrinivasSwami
Sr Security Engineer at a computer software company with 51-200 employees
The system performance degrades after the solution has been deployed for some time. The data that it gives us becomes a little bit slow. When you try to get some data for troubleshooting, it seems like it's working hard to extract that data.
DS
Darshil Sanghvi
Consultant at a tech services company with 501-1,000 employees
The threat intelligence that we receiving in the reporting was not as expected. We were expecting more. Additionally, we should be able to whitelist a specific file based on a variety of attributes.
In a future release, they could make the solution be a stand-alone deployment, one that does not need another Palo Alto solution and can integrate with any other solution from another company. For example, we could use this solution together with other solutions, such as Fortinet firewalls or endpoint solutions.
View full review »I'd like to see a wizard to create IPSec VPNs. They need to improve the graphics to show the network behavior.
View full review »In terms of threat prevention capabilities, the solution doesn't need any improvements that I can see. We've been quite satisfied.
The size of Palo Alto's cloud is big but it could be easier to use from a product management perspective.
View full review »MM
reviewer1563570
Assistant Principal at a government with 1,001-5,000 employees
Management and web filtering can be improved. There should also be better reporting, particularly around web filtering.
View full review »AI
Ahmed Ismail
Security Solutions Architect at a tech services company with 51-200 employees
I do not find it as secure as other solutions. Furthermore, the cloud-based solutions are still not legally available in countries like Saudi Arabia, Iran, and Russia. Some countries do not allow the service according to country obligations. They can not use the cloud services for government offices. So, Wildfire is not allowed in several locations.
I think it would be nice for Palo Alto to work without the connection to the cloud. It is 100% powerful when connected to the cloud. But, if you disconnect from the cloud, you only get 40-50% power.
View full review »MC
reviewer1638684
System Administrator at a financial services firm with 501-1,000 employees
The cost of the solution is excessively high.
BE
Bachir Elsitt
Network Security Engineer at Data Consult
The VPN and decryption need improvement.
View full review »AY
reviewer1506867
Pre-sales manager at a tech services company with 11-50 employees
Our main concern is that everything has to be synced with the WildFire Cloud and has to be checked through the subscription.
In the next release, I would like to see some integration with other products, with endpoints and management.
Also, there are too many features for the client to research.
View full review »AS
Azadur Sarker
Deputy Manager at a tech services company with 201-500 employees
The data analytical system for deployment needs to improve.
View full review »MM
reviewer1026282
Network Engineer at a tech services company with 51-200 employees
When comparing this solution to others it is not as good overall.
View full review »BB
reviewer1402680
Managing Director at a tech services company with 1-10 employees
The price of WildFire should be reduced in order to make it more affordable for our customers.
Deployment to mobile devices should be easier.
View full review »BB
reviewer1402680
Managing Director at a tech services company with 1-10 employees
I think they should lower the price of this solution. They are losing customers because the price is too high.
The deployment model could be better.
WildFire is quite unknown in my country. They should develop a better system for teaching their customers how to use this solution and its features.
Buyer's Guide
Palo Alto Networks WildFire
March 2024
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,995 professionals have used our research since 2012.