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Palo Alto Networks WildFire Room for Improvement

DG
Director at a tech services company with 1-10 employees

We do a lot with charities, and I'd love Palo Alto Networks WildFire to have more discounts, e.g. charity discounts, so we can protect healthcare and schools, then other than aiming at the universities and the big hospitals where it's a lot of money, we can go for the smaller schools, too. They make quite a killing there. 

Again, it's just charity pricing, but because we are a partner with them, we can do that ourselves, e.g. we can buy it and then reduce our margins on it to get them over. We feel that it's better to sell the device that's very good at a lower cost, then, we lock in with their services at the end, so work management, etc. Rather than saying, "It's going to cost you this much money, and it's too expensive to even begin with."

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UW
CEO at E-DIRECT CLOUD SOLUTIONS SP. Z O.O.

The only complaint that we receive from our customers is in regards to the price. Our clients are happy with the technical aspects, but the cost is expensive.

Some customers complain that it takes a long time to make changes to the configuration, but this depends on the customer and the environment. It may not be a problem that is directly related to the product. There are a lot of changes that need to be made for the security of a big company.

The technical support team in Poland should be larger.

Palo Alto needs to invest more in marketing because there is not enough awareness for the brand in Poland. 

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AhmadZakwan - PeerSpot reviewer
Principal Consultant at Securelytics

There are some formats that the solution cannot support today, but they are mostly very rare formats. So that can be improved.

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Buyer's Guide
Palo Alto Networks WildFire
July 2022
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
622,358 professionals have used our research since 2012.
AB
Solutions Architect at a computer software company with 10,001+ employees

I didn't experience any pain points in Palo Alto Networks WildFire. It's good "as is".

In terms of what I'd like to see in the next release of Palo Alto Networks WildFire, each release is based on malware that has been identified. The key problem is an average of six months from the time malware is written to the time it's discovered and a signature is created for it. The only advice that I can give is for them to shorten that timeframe. I don't know how they would do it, but if they shorten that, for example, cut it in half, they'll make themselves more famous.

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Darshil Sanghvi - PeerSpot reviewer
Consultant at a tech services company with 501-1,000 employees

The threat intelligence that we receiving in the reporting was not as expected. We were expecting more. Additionally, we should be able to whitelist a specific file based on a variety of attributes.

In a future release, they could make the solution be a stand-alone deployment, one that does not need another Palo Alto solution and can integrate with any other solution from another company. For example, we could use this solution together with other solutions, such as Fortinet firewalls or endpoint solutions. 

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PR
Information Systems Manager at a non-profit with 1-10 employees

The configuration should be made a little bit easier. I understand why it is as it is, but there should be a way to make it easier from the user side.

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Qaiser Abbas - PeerSpot reviewer
Sr. Solutions Architect at a tech services company with 51-200 employees

The only problem with this solution is the cost. It's expensive.

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MufeedSiaj - PeerSpot reviewer
Network Security Presales Engineer at a financial services firm with 501-1,000 employees

The solution needs more third-party integration. 

The automation and responsiveness need improvement.

They need to be able to escalate technical support issues in a more effective way.

The solution is a bit too expensive. 

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AY
Pre-sales manager at a tech services company with 11-50 employees

Our main concern is that everything has to be synced with the WildFire Cloud and has to be checked through the subscription.

In the next release, I would like to see some integration with other products, with endpoints and management. 

Also, there are too many features for the client to research.

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CB
Senior System Administrator at a government with 10,001+ employees

I haven't seen anything that needs improvement on it. It's a very stable platform. They can keep on doing more updates. As new malware and viruses are coming out, they can make sure that WildFire is up to date.

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NV
Senior Network Engineer at a retailer with 10,001+ employees

In the future, I would like to see more automation in the reporting.

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ShrinivasSwami - PeerSpot reviewer
Sr Security Engineer at a computer software company with 51-200 employees

The system performance degrades after the solution has been deployed for some time. The data that it gives us becomes a little bit slow. When you try to get some data for troubleshooting, it seems like it's working hard to extract that data. 

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BS
Security Manager at FPT

Palo Alto limits the files submitted per day. There are limitations with the boxes for the Palo Alto module. In the future, I think Palo Alto will reduce the sandboxing in the on-prem version because the box cannot operate.

In the future, Palo Alto could reduce the time it takes to process the file. Sometimes it takes 10 minutes.

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MM
Network Engineer at a tech services company with 51-200 employees

When comparing this solution to others it is not as good overall.

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Fabio Moretto - PeerSpot reviewer
IT Infrastructure and Security Manager at Lotto Sport Italia Spa

Palo Alto is the top leader in the Magic Quadrant of Gartner. So, I don't think it needs to improve anything, except maybe the speed to deploy the changes.

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CT
Director and Strategic Advisor with self employed

The support is good but they could be faster.

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BB
Managing Director at a tech services company with 1-10 employees

The price of WildFire should be reduced in order to make it more affordable for our customers.

Deployment to mobile devices should be easier.

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MM
Assistant Principal at a government with 1,001-5,000 employees

Management and web filtering can be improved. There should also be better reporting, particularly around web filtering.

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BB
Managing Director at a tech services company with 1-10 employees

I think they should lower the price of this solution. They are losing customers because the price is too high. 

The deployment model could be better.

WildFire is quite unknown in my country. They should develop a better system for teaching their customers how to use this solution and its features.

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MC
System Administrator at a financial services firm with 501-1,000 employees

The cost of the solution is excessively high. 

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Buyer's Guide
Palo Alto Networks WildFire
July 2022
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
622,358 professionals have used our research since 2012.