Oracle Taleo Reviews

There are several valuable features--

• It has a high amount of configuration capabilities.
• It provides the best solution for ensuring a very good quality selection process, evaluation reviews, development plans, goals and development planning.
• It is an intuitive and easy to use solution, offering a complete suite of standard reports out of the box for the hiring process (Oracle Business Intelligence).

In my experience, the product has provided customers automation for their selection processes amongst others. A recruiter can manage many candidates at the same time and reject or approve your submissions, send correspondences, manage offers, evaluations, external services, job posting, custom branding, etc.

When editing some components such as requisitions, the solution does not respond quickly in terms of performance, maybe because of the technology in which the solution is currently built.

Another enhancement would be to implement standard “Embedded Reports” for customers in Taleo recruiting. This is a new application integrated in Taleo. Now, the administrator of the application has to create the embedded reports from scratch and the administrator need to know about Microsoft Publisher.

I have used this solution for less than two years. I work as an integrator and not as a customer.

Currently, I have not had any problems with implementations for clients. Customers are satisfied with the product and can see that their work in human resource management is easier with Taleo.

Taleo is a stable product that does not suffer outages due to problems with the application. Oracle notifies their clients when the system is not available, and this always happens in non-working hours for a short period of time.

No issues encountered.

In my opinion, the Oracle support is quite good as at any time you can report an incident, problem, or question. The issue can be catalogued depending on the severity. If the issue has a very serious impact, Oracle Support has a 24-hour service to resolve issues.

Technical support is good. The customer can classify the type of issue, to ensure the correct technician solves that problem. For example, if a customer has a question or issue with the reports, the customer will put their incident in that category. Thus, the technician associated at this incidence will be skilled in Taleo reports.

I worked with PeopleSoft HCM. An application in the cloud is flexible and can scale up and down to meet your organization’s requirements. The data in the cloud is secure. Using cloud technology reduces your maintenance fees. No more servers, software, and update fees. Many of the hidden costs typically associated with software implementation, customization, hardware, maintenance, and training are rolled into a transparent subscription fee.

The initial setup was simple thanks to detailed configuration and user manuals that Oracle offers customers and application partners.

We are a specialized partner and product certificate. We perform implementations for our customers, and help them to start using the new tool through training their trainers.

The ROI is high in terms of efficiency in the process. This figure depends on the basis of calculation and analysis of each client.

Oracle Taleo Enterprise is a good solution based on quality and cost. The customer must contact Oracle to see the conditions and prices of the product license.

We looked at another application which was good, but is different to Taleo. Based on my experience in the cloud, the cloud products are the future and the implementations are very short and simple for the customer.

It is a good tool for HR processes, selection processes, assessments, succession planning, etc. Thanks to these modules, the work of human resources will be managed globally in a single tool with the possibility of implementation in different countries and languages.

Documentation of in-the-seat training and documentation of E-learning.

Oh yes, when we began to utilize e-signatures it saved us a lot of money because prior to that we were manually documenting completion, we have 12,000 employees so it was a lot easier to put a notice up and have an electronic signature in which everyone signs off and then report on it.

Customer support. It is very cold, you put a ticket in and you might get a response back an hour or two later. For example I have a problem now, and there is absolutely no-one that can answer my question. They may get back to me five, six or seven hours later and ask a follow up question. So a simple question can take two or three days to resolve. Because they our based in California and we are on the East Coast, if they follow up with me after 5pm I don’t see the question until the next day. Therefore you play this tag game and unfortunately by the time they tell me they are looking in to it, I have already moved on. I may have created a work around, or they just tell me the problem no longer exists and still have no answer of why it messed up in the first place. It can be anything. They don’t have a good triage. I know if it’s a level one they get back to you. But if they say they have a bug, it can take months.five months, six months, a year. There is a user website and we have a service request open for nine months and it’s still waiting to be implemented. If I ran my department like that I wouldn’t be running it very long. You are at the mercy of them, as it’s up to them if your product is worthy enough of being reviewed. The other big thing with this particular product. They really need someone who is an expert in it. Because when you talk to a support rep and they don’t know the product, they can’t help. So you really feel there is noone there. Oracle says turn to consultants but if your company doesn’t have the budget. Then you are left talking to Oracle, and Oracle just doesn’t respond.

I've been using it since 2006.

They split us in to two servers last month; we have seen an increase in speed. There were days when the system was absurdly slow. So, it would take a while for reports to run and go from one page to another. My biggest complaint about that is those of us who have used the system for a long period of time, they have no archive capabilities. That’s going to bite them very soon. I have nine years’ worth of data in the system, and I have to keep all of that. I have approached people at Oracle they say you can purge some data, but I can’t for legal purposes. I have to wade through all of this old data that I can’t get rid of, I should be able to archive and then report on it, but I can’t. Let’s say you have a large organization which is 100,000 employees and each one of them has to do five learning items every year, those 500,000 items, you start multiplying that by five years, that’s 2.5 million items. It will start slowing the system down.

The customer services are very nice when they do get in touch and they do try to be helpful so I’d give them a 7/10.

4/10.

We implemented it in-house.

We have made an ROI.

The pricing is quite good. Licensing, plan ahead especially if you are in a growing business. You don’t want to lock yourself in.

I’d say overall it’s positive, if they shored up the support and service I think I’d be ranting and raving about this group. The only other thing, I’d say they are secretive about product enhancements, and I know they have this this product. They don’t want to talk about anything until they are sure. It’s difficult when they release new items as you have to learn them after they become live. If they just had more time to train us on the new features I’d be more inclined to use them when they came out. What ends up happening is a new feature comes out and two to three weeks later they may hold a training session for it. Therefore you have to schedule a time and take a look at it and see if my company can use it. I don’t like the way they do that, giving you the instructions after implementation.

• Enrollments
• Prerequisites
• SCORM & AICC capability
• % Complete (in SCORM)
• LearnCenter Report

We are able to run SCORM classes, and we have better reporting of training taken/not taken.

• Copy down feature e.g. for pages, enrollments
• Support

I've used it since 2007.

No issues encountered.

There are problems with latency.

There are no issues, and we are running over 400 SubLearnCenters.

If they are working with SMEs, they’re 10/10, and our rep is 10/10 too.

If it’s a breakfix, it can take literally years. We’ve lost the ability to speak directly to a learn specialist, so it’s a lot of “wait and see” and communication failures (playing telephone) some of the time.

Yes, previously with the SCORM capability, and we thought Oracle had a more robust “copy-down” capability.

It was complex, but mostly due to the fact that we were bringing over legacy LMS data (current users and managers and their history) which was tricky, but we did it!

Also, the users didn’t like Learn. It was not as user friendly and simple (step-wise) as our legacy system. We didn’t anticipate how much they would hate Learn.

We did it in-house.

It's huge, as it is revenue for us as we sell our training to hospitals and hospital systems, as well as through e-commerce for individual purchases.

We are only paying for active users who logged in the past 30 days. This is something special Oracle is doing for us (Taleo did it actually). Our users are on for one year, but they often only use it for the first three months so we were paying for years for users who weren’t actually using it. This is much fairer. We are licensed for 5500 active users which works for us. They don’t do this for many customers since we have such an unusual business model.

Go beyond the demo. Make them show you how all of your scenarios will work in the system to make sure it really does what the sales team say it does.