Our primary use case for this solution is to pull reports on different departments within the organization. It's very time consuming to find these reports within the IT team. Their team has also been limited to the number of people inside there, so the reports take a little bit longer. When the reports do come out, there are very little changes that can happen to these reports. You have to keep requesting changes to these reports. It is expensive and it doesn't give us the flexibility to do what the business needs. Sometimes we've got users that need to create their own reports and OBIEE needs to be developed from scratch. It's time-consuming and there are much better analytics programs out there that can do the job even better.
Head of IT at Obegi Chemicals Group
Expensive and it doesn't give us the flexibility to do what the business needs
Pros and Cons
- "We do you use Oracle support. We've been paying for an Oracle support subscription for four or five years, and not one ticket has ever been logged. When I came in, I've encouraged the team to ask Oracle questions. They do get back quite quickly. Their support is good. Working with our account managers, if I need to escalate anything, I can speak to them and they escalate the call. I've got that ecosystem working quite well. That does work for us."
- "They should develop greater visualization because their visualization isn't industry leading at the moment. The way you pull the data and see the data compared to other platforms, they're lagging a little bit behind. Also, their cost. I've got Oracle account managers trying to persuade me every day to purchase these licenses. Once you purchase OBIEE, then you have to purchase the virtualization and then you have to purchase the mobile license to operate on the mobile. It's really expensive."
What is our primary use case?
How has it helped my organization?
We use AWF and we can plug in various data into artificial intelligence. The benefit side of that is that you can actually start to predict trends, see things that you haven't ever seen before. We've been trialing a few solutions and I sat with our logistics department last week, and we can actually see which is the most cost efficient route because we are obviously a distributor of chemicals. There are various paths that the distribution channel takes and we can actually see and pull the data of which is the most cost efficient channel or delivery method that we can deliver these goods.
What is most valuable?
Flexibility, scalability, and the speed that you can pull these reports are the most valuable features. Accuracy is also a huge factor because if it's junk in, it's junk out. I'm leading a big data modeling project at the moment. We've been modeling the data properly into a data warehouse. Currently, we've just been using an ETL database and that doesn't really work. The data is not live, it's not instant. The tools plugging into the data warehouse need to produce the results quite quickly and I know the tool is only as good as your data warehouse.
What needs improvement?
They should develop greater visualization because their visualization isn't industry leading at the moment. The way you pull the data and see the data compared to other platforms, they're lagging a little bit behind. Also, their cost. I've got Oracle account managers trying to persuade me every day to purchase these licenses. Once you purchase OBIEE, then you have to purchase the virtualization and then you have to purchase the mobile license to operate on the mobile. It's really expensive.
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Oracle OBIEE
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For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
It is stable. Once you go through a long process and get everything working, it does work. There's a lot of time and effort that needs to go into the solution before you get the results that you want.
What do I think about the scalability of the solution?
Scalability is limited. The scalability compared to other products that I've seen and tested, is quite far behind.
How are customer service and support?
We do you use Oracle support. We've been paying for an Oracle support subscription for four or five years, and not one ticket has ever been logged. When I came in, I've encouraged the team to ask Oracle questions. They do get back quite quickly. Their support is good. Working with our account managers, if I need to escalate anything, I can speak to them and they escalate the call. I've got that ecosystem working quite well. That does work for us.
Which solution did I use previously and why did I switch?
We switched to OBIEE because Discoverer was very old and outdated. We migrated from Oracle databases 11G to 12C, and they found that Discoverer was not compatible with the Oracle database 12C. They decided to move to another platform, and the previous IT manager was very Oracle focused and orientated, which I don't agree with because Oracle is very heavy resource intensive and there are much lighter applications that you can plug into. The way they structured it wasn't very conducive to the business because OBIEE and the data that you compile on that is used for OBIEE. Now what I'm trying to do is, we're busy modeling the data for a data warehouse where we can plug multiple connections to that data. You can have mobile apps for different business criteria, business objectives, and business goals, and once you're with OBIEE your limited to that. That's the problem, that lack of research and insights causes.
When choosing a new solution, the most important factor is understanding the business goals and objectives and understanding what the business needs from that product. Once I've got all that information I then look at the different products and see what they can do. I look at the product and see how much of the business criteria it ticks off and I measure and compare it to other platforms. I rate it on a scale and see which one best suits the business.
Which other solutions did I evaluate?
We also looked at IBM and SAP.
What other advice do I have?
It's a great product if the business requires it, but for our business and the environment that we're in, I'd give it a three out of ten because it just doesn't meet the criteria that we need. I'm very pro-cloud, a cloud platform would be really nice. I know Oracle does have a cloud analytics solution, and we've looked into them on how to move that over, but it's really expensive for the investment that they've already made into OBIEE. These days, IT leaders like myself, the new trend is a consumption model instead of an on-premise model. Using the cloud in consuming what you need, switching off what you don't need. I've done this whole exercise with our whole ERP, we moved that through to the cloud, we moved all our on-premise services through to the cloud. With that, I can predict cost. I know exactly what's happening. I trade capital expenses for variable expense. It makes life much easier.
I would advise someone considering this solution to, first of all, define your business goals and objectives. Define what the business needs, and then analyze all the products that you're considering and see which is best suited for you. There are much cheaper solutions to work with, much easier solutions to work with. We're here in Dubai though, it's a small country, and there are companies, massive companies, that have invested millions of dollars into Oracle OBIEE and it just crashed, it failed. It wasn't what they need. The main thing, if I could advise anybody, is, you need to see what the business goals, objectives and the needs of the business are first, and then you can choose your platform.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Principal Analyst System at AFDB
The most valuable feature is the openness of the solution. It helps us integrate some of our clients. Functionality is in need of improvement.
Pros and Cons
- "The most valuable feature is the openness of the solution. It helps us integrate some of our clients."
- "In terms of tech support, we have our own technicians. But, we did register for their help. When we register a call, it takes time for them to respond to us."
What is our primary use case?
I use this primarily for our passports.
What is most valuable?
The most valuable feature is the openness of the solution. It helps us integrate some of our clients.
What needs improvement?
The functionality is in need of improvement. We find the graphs need to be upgraded.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability is good. But, we are a small team. We have not yet tested it in a larger setting.
How are customer service and technical support?
In terms of tech support, we have our own technicians. But, we did register for their help. When we register a call, it takes time for them to respond to us.
Which solution did I use previously and why did I switch?
We used Microsoft BI in the past.
What's my experience with pricing, setup cost, and licensing?
The pricing we negotiated with Oracle. But, I do not have details.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Oracle OBIEE
October 2025

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Policy and Planning Analyst with 10,001+ employees
Having the conformed structures makes it easier for end users to pull reports. There is a lot of room for improvement to incorporate more advanced statistical modeling into the product.
Pros and Cons
- "I think having the conformed structures makes it a lot easier for end users and pulling reports together."
- "This solution is weak in the data science perspective. I have past data science experience. And, I find that there is a lot of room for improvement in terms of incorporating more advanced statistical modeling into the product."
What is our primary use case?
The primary use case of this solution is RPD.
How has it helped my organization?
I think having the conformed structures makes it a lot easier for end users and pulling reports together.
What is most valuable?
I find the most valuable feature of the solution is the RPD, so the BI Server component, and the building conformed structures across unconformed data.
What needs improvement?
I think there is a lot of room for improvement. This solution is weak in the data science perspective. I have past data science experience. And, I find that there is a lot of room for improvement in terms of incorporating more advanced statistical modeling into the product.
I come from a data science background. I find that there is a lot of room for improvement to incorporate more advanced statistical modeling into the product.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
I have not been using it long enough to pass judgment on the stability of the product.
What's my experience with pricing, setup cost, and licensing?
I think to spread this across an enterprise will be a significant investment. Be prepared to spend a lot of time and money.
Which other solutions did I evaluate?
I have past experience with QlikView, Tableau and Sisense.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Analytics & Recommendation System, Video Products at a comms service provider with 10,001+ employees
It is not a good product for data visualization.
Pros and Cons
- "The scalability of the product is good."
- "It is not a good product for data visualization."
- "Its functionality is lacking."
What is our primary use case?
We primarily use this solution for making tables and working with data.
What needs improvement?
It is not a good product for data visualization. And, its functionality is lacking.
For how long have I used the solution?
One to three years.
What do I think about the scalability of the solution?
The scalability of the product is good.
How is customer service and technical support?
We have an in-house tech support, so we do not use the tech support from the solution.
Which other solutions did I evaluate?
The other options we considered are: Tableau, Qlik Sense, and Splunk.
What other advice do I have?
The most important criteria for me when selecting a vendor are:
- Visibility
- Data Visualization
- Price
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data engineer at realestate.pingan.com
It crashes when many people login simultaneously. It's easy to use for business analysts.
Pros and Cons
- "It's easy to use for business analysts."
- "Can utilize SQL queries to generate reports directly."
- "When a large number of queries are running at the same time, the report fails."
- "It crashes when many people login simultaneously."
What is our primary use case?
OBIEE is used to generate data reports and send to users' emails. The company leaders use its summary report to overview the KPIs of the company. Department operators use its detailed report to monitor daily sales.
How has it helped my organization?
- A detailed data report is generated for business operators.
- Summary and aggregated data for leaders.
What is most valuable?
- It's easy to use for business analysts.
- Can utilize SQL queries to generate reports directly.
- Access and permission management.
What needs improvement?
Metadata management function: Sometimes, our business requirements need to load reference data into the data model.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
OBIEE crashes when many people login at the same time.
What do I think about the scalability of the solution?
When a large number of queries are running at the same time, the report fails.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Intelligence Consultant at a tech services company with 51-200 employees
With its ability to integrate with database sources, our customers can build dashboards and use visual components.
What is our primary use case?
My first challenge with OBIEE was to create a set of Dashboards to monitor sales performance in real time.
How has it helped my organization?
Before using OBIEE, my customer had difficulties building Dashboards and usine visual components to show information. Now they can do it fast and easily selecting the data and organizing the physical model, they just have to connect to the source. The solution has some limitations, but there's always a way to adapt and show a good work.
What is most valuable?
The easy integration with different database sources and the strength when working with complex data. It’s possible to integrate different data sources and show the information in the same place with a very good performance.
What needs improvement?
I think there are some issues to be solved, and it needs some visual improvements, especially on the charts, but it is still the best solution in my opinion.

For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
When the number of projects on the repository increases, updates and new deployments get slower.
How are customer service and technical support?
Customer Service:
I have never used it.
Technical Support:
I have never used it.
Which solution did I use previously and why did I switch?
I had aready used Microsoft reporting services. I migrated to OBIEE because my customer doesn´t use Microsoft tools for BI.
How was the initial setup?
It was straightforward in the begining, but became complex later.
Which other solutions did I evaluate?
I evaluated other solutions like Tableau, Cognos, MicroStrategy. They are more attractive visually, but in my opinion OBIEE has a stronger platform.
What other advice do I have?
My customers want a solution that connects any data source, and does all the jobs for them. It doesn´t exist. People have to know their data, and know what they want to do with it. My customer had the illusion that OBIEE would do everything for them, and they became frustrated, so we had to learn to work together in the right way. It’s very important to guide the user in the right direction to take all the advantages of OBIEE.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Siebel CRM OBIEE at a manufacturing company with 10,001+ employees
It can be used with any type of data models, such as relational lines and dimensional lines
Pros and Cons
- "It mostly supports enterprise level data. We have millions of records on a daily basis."
- "It can be used with any type of data models, such as relational lines and dimensional lines."
- "While it is a user-friendly, data-driven tool, the data modeling should be easier to use."
What is our primary use case?
We use the product to bring reports to the dealers. It is performing well.
We recently upgraded to version 12c.
What is most valuable?
It mostly supports enterprise level data. We have millions of records on a daily basis.
What needs improvement?
I would like more graphical charts.
While it is a user-friendly, data-driven tool, the data modeling should be easier to use.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
It is good. I can use it with any type of data models, such as relational lines and dimensional lines.
How is customer service and technical support?
The technical support is not as good as before. They used to have very good support five to six years ago. The support is now hectic and takes too much time to resolve issues. We often can resolve issues on our own before they can.
What other advice do I have?
I would recommend the OBIEE over any other tool. Look at OBIEE and compare it with the competition.
Most important criteria when selecting a vendor: more technical features, technical support, and performance.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Integration and Business Intelligence Solution Architect at a comms service provider with 10,001+ employees
We have scheduled reports delivered automatically to our business users using enterprise features
Pros and Cons
- "The performance can issue queries to work in the Oracle database in Oracle's native language. There are a lot of visualizations which suit our business."
- "It is easy to create a report quickly. It does not take much time to create an ad hoc report."
- "We have scheduled reports delivered automatically to our business users using enterprise features."
- "It's not so flexible to do BI reporting directly from the data source without models. It is not that agile."
- "We were not satisfied with the support, because we could not obtain answers or solutions."
What is our primary use case?
Primary use case, we use it for slicing and dicing service reporting. Our business is using Oracle BI to deliver business, marketing, and financial reports. Technology mainly does the modeling, and the business is creating the reports. We don't have any problems with the enterprise reporting.
It performs very well, because we are using Oracle Exadata. Oracle BI accesses Oracle Exadata, and it performs very well since Oracle Exadata has great performance.
How has it helped my organization?
We have been using the Oracle stack for a long time. So, it was a natural choice to use Oracle BI.
What is most valuable?
The performance can issue queries to work in the Oracle database in Oracle's native language. There are a lot of visualizations which suit our business.
It shares quite a lot of features which suit us. For example, we have scheduled reports delivered automatically to our business users using enterprise features.
It is easy to create a report quickly. It does not take much time to create an ad hoc report.
What needs improvement?
Now, we have more demands to load data somewhere quickly, not seeped into a model, like data warehouse model. We need to load it somewhere like a data lake and have a tool which can analyze the information very quickly without creating a model. So, our business has a need to have a sandbox, or something similar to it analyze unstructured data that does not fit into the data warehouse model, along with joining unstructured data with structured data from the data warehouse. However, I am not sure that the BI tool is the right tool to do this, it is more of a data discovery tool.
With Oracle BI, we need technology to create the model, then the business uses this model to create reports. If they wanted to analyze data quickly which is not in the data warehouse model, then we cannot use Oracle BI for it, or it's not so suitable.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
In the beginning, it was not so good. Now, with the version 11.7 and 12, we are satisfied and don't have any problems.
What do I think about the scalability of the solution?
In the beginning, it was not so good. Now, with the version 11.7 and 12, we are satisfied and don't have any problems.
How are customer service and technical support?
We used the technical support a few years ago. We were not satisfied with the support, because we could not obtain answers or solutions. The problems that we had were recognized as bugs, and they would say, "It will be fixed in the next releases," and it was fixed, but it took time. Basically, it was not a pleasant experience to work with My Oracle Support.
We had at our disposal updates, new features, and new releases, which was good. We downloaded and upgraded, but regarding the problems that we had, we were not satisfied. The last problem that we had was about four or five years ago, and we haven't had problems since.
Which solution did I use previously and why did I switch?
We previously didn't have a BI solution.
How was the initial setup?
We first used Oracle 10, then Oracle 11, and afterwards moving to 11.3 until we got to Oracle 12. The initial setup was not complex. Although, in the past, when we had to upgrade, we had to install another version, and move the reporting to it. Now, we can do an in-place update. So, it is not so complicated.
Which other solutions did I evaluate?
We had more than one quotation, then we chose the product based on a type of questionnaire with scoring. I think Oracle made the high score at that time (2010). It was between Oracle and Cognos at that time.
There are now tools like Tableau or Power BI that enable you to do BI analysis without any model in the background. You can just connect to the database, or any other unstructured data source and do whatever you like, probably with more fancy visualizations. Although I'm a technical person, these things are more important to our business people.
Oracle is an Enterprise BI tool. You have to do the modeling based on that model, then you can do whatever you like. However, it's not easy. It's not so flexible to do BI reporting directly from the data source without models. It is not that agile.
What other advice do I have?
It's a very good tool for plain Enterprise BI reporting and usual BI reporting. It's not a tool for data discovery. If you want to do old-fashioned plain BI reporting and have a large company where you want your business users to have the possibility to have reports delivered to them automatically, then Oracle BI is a good tool. If you want to be more agile and do more data discovery on unstructured data which is not well-known, then Oracle BI would not be the best choice.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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