Try our new research platform with insights from 80,000+ expert users
StratMan2085 - PeerSpot reviewer
Strategic Management Office Manager at a transportation company with 10,001+ employees
Real User
Near real-time performance helps us quickly escalate problems to senior management
Pros and Cons
  • "We can see almost-real-time performance in our operations. When there is a problem, it is easy to escalate it to top management and the time for management to make a decision about it is much shorter than it would be using a manual process."
  • "From the point of view of strategic management, I would like to have a feature, perhaps a form after we get to the KPI dashboard, to be used to note if something unusual happens in the operations. That way we could record extreme KPI situations, and track why a number is very low or too high."
  • "Oracle OBIEE only displays KPIs, but it does not include strategic objectives or display risk in a strategic map."

What is our primary use case?

We use it for KPIs. It's quite good, but the content of Oracle OBIEE cannot accommodate all of our needs. Oracle OBIEE only displays KPIs, but it does not include strategic objectives or display risk in a strategic map.

How has it helped my organization?

Generally, with Oracle OBIEE we can see near real-time performance in our operations. When there is a problem, it is easy to escalate it to top management and the time for management to make a decision about it is much shorter than it would be using a manual process.

What is most valuable?

The most valuable feature of Oracle OBIEE is the reporting.

What needs improvement?

From the point of view of strategic management, I would like to have a feature, perhaps a form after we get to the KPI dashboard, to be used to note if something unusual happens in the operations. That way we could record extreme KPI situations, and track why a number is very low or too high.

Buyer's Guide
Oracle OBIEE
May 2025
Learn what your peers think about Oracle OBIEE. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.

What do I think about the stability of the solution?

Stability is okay. It meets our current requirements.

What do I think about the scalability of the solution?

Its scalability also meet our current requirements.

How are customer service and support?

We use in-house resources, since my IT team has the skills to develop in Oracle OBIEE.

What other advice do I have?

I would recommend this solution but it depends on the needs of the company, of course.

Important criteria when selecting a vendor include local support and the most important is the capability of the solution to meet my requirements. It should also be compatible with our current system.

I would rate it an eight out of 10 because Oracle OBIEE is capable of providing me with fairly comprehensive real-time data. However, again, it doesn't provide me with the strategic view or map or objectives, or how an individual KPI affects the strategic objectives.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user859182 - PeerSpot reviewer
EPM Manager at a consumer goods company with 5,001-10,000 employees
Real User
Provides unified reporting, all business units are now looking at the same picture
Pros and Cons
  • "I think the most valuable features are the ability to drill down, the graphs, and the scheduling for the reports to be received in Excel on a daily basis. Users like Excel, so it's good for them that they receive the reports by email, that they don't have to specify the schedule."

    What is our primary use case?

    We use it for analyzing our sales, our processes. So far, it is good.

    How has it helped my organization?

    It has unified the reporting within the group. Previously, each business unit had its own report. Now we have the unified report, so everyone can look at the same picture at the same time.

    What is most valuable?

    I think the most valuable features are the ability to drill down, the graphs, and the scheduling for the reports to be received in Excel on a daily basis. Users like Excel, so it's good for them that they receive the reports by email, that they don't have to specify the schedule.

    What needs improvement?

    We are looking at Power BI and Data Visualization from Oracle, because it has more appealing graphics. This is going to be the next step, if we do move at all. 

    What do I think about the stability of the solution?

    It's very stable. 

    What do I think about the scalability of the solution?

    It is scalable.

    How are customer service and technical support?

    Technical support is good. I would give it a rating of seven out of 10.

    Which solution did I use previously and why did I switch?

    We did not have a previous solution.

    The most important criteria when selecting a vendor include 

    • support - that is one of the important things 
    • availability of partners to help if we need anything
    • integration with ERP systems and the other tools that each company would have.

    How was the initial setup?

    It was straightforward.

    Which other solutions did I evaluate?

    We only evaluated Oracle at that time.

    What other advice do I have?

    I would rate it at eight out of 10. It has very good features but it is missing going quickly into the cloud, and virtualization - unlike other vendors.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Oracle OBIEE
    May 2025
    Learn what your peers think about Oracle OBIEE. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
    856,873 professionals have used our research since 2012.
    it_user783000 - PeerSpot reviewer
    RM at a financial services firm with 1,001-5,000 employees
    Real User
    Changes to the repository affect the whole application, but the layout is not great
    Pros and Cons
      • "Its overall organization as an analytical tool, the layout of OBIEE, is not very good."
      • "OBIEE doesn't have audit logs."

      What is our primary use case?

      We have an enterprise type of environment, where we have 80 applications. We are using OBIEE for our data reporting.

      How has it helped my organization?

      Oracle OBIEE improves our day-to-day, but it is not a very user-friendly tool, according to some of our users. In my opinion it is very user-friendly.

      What is most valuable?

      There is an enterprise type of repository; you can make changes in the repository and it will affect the whole application. Other tools don't have a combined repository.

      What needs improvement?

      From a business perspective, it's not user-friendly.

      For how long have I used the solution?

      One to three years.

      What do I think about the stability of the solution?

      No stability issues.

      What do I think about the scalability of the solution?

      I think it is scalable. Whenever we have a new patch or update, the old functions are also available after applying it.

      How is customer service and technical support?

      I have not used tech support.

      What other advice do I have?

      It's a good tool, but its overall organization as an analytical tool, the layout of OBIEE, is not very good.

      I would rate it a seven out of 10, overall. OBIEE doesn't have audit logs. Also because, in our own organization each department gets its user own ID, in OBIEE if we provide rights to them, they are the administrators of OBIEE. That means there is no distinguishing between user management and administration.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      it_user522183 - PeerSpot reviewer
      Vp at Ifusion solution inc
      Consultant
      Connectors to different ERPs and a single dashboard with everything on it are pivotal
      Pros and Cons
      • "It's the connectors, the adapters. Built in connectors with different ERPs, you can plug in XL, other sources of data. It's very easy to configure. It's very easy to use."
      • "We needed some technical expertise during setup."

      What is most valuable?

      It's the connectors, the adapters. Built in connectors with different ERPs, you can plug in XL, other sources of data. It's very easy to configure. It's very easy to use.

      It's so easy for us to see everything on a single dashboard, instead of looking for the information, and then compiling it in some sort of spreadsheet. We can just go on the dashboard and measure our success while looking at our financial data, even our HR data. 

      How has it helped my organization?

      It's great. We are able to do a lot of analytics. We can set goals, annual goals, using this tool. It's very easy to create our dimensions and our facts and see which metrics are being hit and which are not.

      What needs improvement?

      I think Oracle has already come up with a couple of data visualization pieces, instead of just reporting. Today, I saw from a couple of versions of what they are coming out with. I think it's pretty cool. I think it satisfies all the business needs that we have.

      What do I think about the stability of the solution?

      Super stable. In the initial phase, 10 years back when we started using it, at that point, it was a bit finicky, but it's been perfect.

      What do I think about the scalability of the solution?

      I think it was scalable enough.

      How are customer service and technical support?

      I think, especially with Oracle OBIEE, we have not created any service requests that I know of. Maybe once or twice. 

      We have used their ERP as well and we had to create a lot of service requests, tickets. But with OBIEE, it's very easy to use, and we have not had that much trouble. The tool has been in the market for a while, it's very stable.

      Which solution did I use previously and why did I switch?

      We were trying to use a custom based tool. That didn't work. Every time we had to make a minor change, a technical person had to be involved. A lot of different layers, and it was like product delivery. It was a continuous development. This was a big change for us. It was pretty much plug and play.

      How was the initial setup?

      We needed some technical expertise, including me - I have some background in using different business value tools - so I knew. It was not that hard after reading their documentation. It was easy.

      What other advice do I have?

      The most important criterion when looking at vendors is their experience with bigger clients. That helps a lot. Lessons learned, they put it out there. They tell in their white papers. There's a lot of information out there to help you before you even decide to use a tool. That's great.

      It satisfies 99% of the business measures related to analytics, reporting, and dashboard views; it satisfies all of those.

      I would say first, analyze your business requirements and see if this is the right tool for you. There might be cheaper options, looking at your business requirements. Oracle is a big company. That's the most important piece of the puzzle, you have to look at your own requirements and see if everything meets your needs. Other than that, I think if your requirements are to have a tool which has dashboard capabilities, and you have analytical needs, and reporting needs, I think this satisfies pretty well.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      it_user522180 - PeerSpot reviewer
      CEO at a pharma/biotech company with 1,001-5,000 employees
      Vendor
      Facilitates access to data and reports with better insights into ops; speeds decision making
      Pros and Cons
      • "For me, it makes the difference is in terms of our users being able to take advantage of a product which allows you to get access to data, reports, make decisions quickly, and have better insights regarding operations."
      • "n the beginning it had it's stability issues, but it became stable."

      What is most valuable?

      For me, it makes the difference is in terms of our users being able to take advantage of a product which allows you to get access to data, reports, make decisions quickly, and have better insights regarding operations.

      For how long have I used the solution?

      We're using it since 2010 or 2011. From a functional point of view, as well as implementation, setting it up, configuring it, updating. We have gone through the entire lifecycle.

      What do I think about the stability of the solution?

      In the beginning it had it's stability issues, but it became stable. It's better now. I think we are in more of a "cruising" stage in our product lifecycle.

      We did hire consulting services to help us implement. Then our superusers took it from there and went to a lot of sessions and user groups to better understand.

      What do I think about the scalability of the solution?

      We think it will meet our needs moving forward. 

      How are customer service and technical support?

      Oracle support can be tricky. I would rate it as, maybe, six or seven out of 10. It's not the best.

      Response time can sometimes take a little while. Redundant questions. As an experienced user, you can kind of tell what the problem is, versus... It's like they have a pre-written script, "Okay, this is what I need to ask you."

      Which solution did I use previously and why did I switch?

      Yeah, we were using an old product that Oracle sunsetted, I believe.

      This product, OBIEE, they acquired, they didn't build it. This is now their choice of tools for reporting. Before, they were using an Oracle product which was not the greatest. It was Excel-type stuff.

      How was the initial setup?

      Surprisingly, this was straightforward. If you follow the implementation guide or installation guide, it was very well written, so we were good.

      What other advice do I have?

      I would recommend that you get your end-users ready, because a lot of information is transparent with this tool, which gives them better insight regarding how their operations are running. They might find something that was not visible to them. It may mean negativity around improvement but take that as an opportunity. That's what my suggestion is. It's a powerful tool.

      We are happy with it. I think that Oracle tried to compete, but they realized that there was a better product. Buying them (the better product) was a better choice (for Oracle), because it really provided a lot of users access to data quickly, and Oracle's former solution sometimes wasn't the greatest, so good stuff.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Data Architect & BI Manager at RTBF
      Real User
      We can better and rapidly answer the user’s reporting needs, even if it involves different sources of information
      Pros and Cons
      • "The “Business Model & Mapping” layer in the Administration Tool, because the maintenance and evolution processes are greatly facilitated."
      • "Customer service/technical support gets five out of 10. Sometimes good, sometimes bad."

      What is most valuable?

      The “Business Model & Mapping” layer in the Administration Tool, because the maintenance and evolution processes are greatly facilitated.

      How has it helped my organization?

      Now, we can better and rapidly answer the user’s reporting needs, even if it involves different sources of information (different applications, different databases, external sources, etc.).

      What needs improvement?

      Our actual needs are covered.

      For how long have I used the solution?

      10 years.

      What do I think about the stability of the solution?

      Since 11g, no issues.

      What do I think about the scalability of the solution?

      No, but no real experience.

      How is customer service and technical support?

      Five out of 10. Sometimes good, sometimes bad.

      How was the initial setup?

      Relatively straightforward.

      What other advice do I have?

      Don’t hesitate, if you need this for enterprise reporting and BI needs.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      PeerSpot user
      BI Team Lead at a tech services company with 51-200 employees
      Consultant
      I can scale out horizontally and vertically
      Pros and Cons
      • "It has a lot workaround in order to do the report. data blending, and getting information from big data sources."
      • "Supply chain and finance."

      What is most valuable?

      It has a lot workaround in order to do the report. data blending, and getting information from big data sources.

      How has it helped my organization?

      It allows us to control inventory and warehouse management (by using the features listed in the previous answer).

      What needs improvement?

      Supply chain and finance.

      For how long have I used the solution?

      10 years.

      What do I think about the stability of the solution?

      Yes, in the previous release of the administration tool, there were a lot of issues, and compatibility issues that didn't work with OBIEE.

      What do I think about the scalability of the solution?

      No, I can scale out horizontally and vertically.

      How is customer service and technical support?

      Seven out of 10. There is not much technical support. Sometimes, I have to find the solution myself.

      What other advice do I have?

      This is a pretty cool, enterprise BI tool. If you can, do a drill back against Oracle EBS.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      PeerSpot user
      Consultant at a tech services company
      Consultant
      ​It has helped to consolidate data
      Pros and Cons
      • "It has helped to consolidate data and report on a single version of the truth."
      • "The development effort takes longer than other BI tools currently on the market."

      What is most valuable?

      The front-end.

      How has it helped my organization?

      It has helped to consolidate data and report on a single version of the truth.

      What needs improvement?

      The development effort takes longer than other BI tools currently on the market.

      For how long have I used the solution?

      Three years.

      What do I think about the stability of the solution?

      No.

      What do I think about the scalability of the solution?

      No.

      How is customer service and technical support?

      Good.

      What other advice do I have?

      Great product despite the amount of development effort required.

      Disclosure: My company has a business relationship with this vendor other than being a customer: Diamond partnership status.
      PeerSpot user
      Buyer's Guide
      Download our free Oracle OBIEE Report and get advice and tips from experienced pros sharing their opinions.
      Updated: May 2025
      Buyer's Guide
      Download our free Oracle OBIEE Report and get advice and tips from experienced pros sharing their opinions.