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Product manager at Metrodata Electronics Tbk PT
Real User
Competitive pricing, stable, and scalable
Pros and Cons
  • "The pricing is very competitive. Oracle is still the number one database company. From the technical aspects, Oracle Database is the best solution for small, medium, and big industries."
  • "I'm in Indonesia. From what I know, Ali Cloud has already built a center in Indonesia, and Google also has a data center in Indonesia. I have heard that Amazon will also build a data center in Indonesia, and the same will be with Azure if they deal with the Indonesian government. I'm quite appreciative of what Amazon has done by deciding to have a local data center. I expect Oracle to do the same, but Oracle doesn't seem to have plans to build a data center in Indonesia. This is something that needs to be improved. Oracle should follow all the other cloud providers who see a potential market in Indonesia. It would be better for Oracle to be equal to other cloud providers and have a data center in Indonesia so they can compete. Having a local data center means that they can avoid performance issues, the latency of the network, and all the things that are related to the network for internet-based solutions. Customers in Indonesia expect a local data center."

What is our primary use case?

I have been using as well as selling Oracle Database from version 8 till version 19C. We have on-premises and cloud deployments.

I am working on cloud-based solutions. We are introducing Oracle Cloud infrastructure to our internal sales teams to show that Oracle has an Oracle Cloud as well, and it is called Oracle Cloud Infrastructure.

What is most valuable?

The pricing is very competitive. Oracle is still the number one database company. From the technical aspects, Oracle Database is the best solution for small, medium, and big industries. 

What needs improvement?

I'm in Indonesia. From what I know, Ali Cloud has already built a center in Indonesia, and Google also has a data center in Indonesia. I have heard that Amazon will also build a data center in Indonesia, and the same will be with Azure if they deal with the Indonesian government. I'm quite appreciative of what Amazon has done by deciding to have a local data center. I expect Oracle to do the same, but Oracle doesn't seem to have plans to build a data center in Indonesia. This is something that needs to be improved. 

Oracle should follow all the other cloud providers who see a potential market in Indonesia. It would be better for Oracle to be equal to other cloud providers and have a data center in Indonesia so they can compete. Having a local data center means that they can avoid performance issues, the latency of the network, and all the things that are related to the network for internet-based solutions. Customers in Indonesia expect a local data center.

For how long have I used the solution?

I have been using Oracle Database for almost ten years.

Buyer's Guide
Oracle Database
August 2025
Learn what your peers think about Oracle Database. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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What do I think about the stability of the solution?

It is stable and scalable. Stability and scalability are our prerequisites for all cloud solutions. A solution must be stable and scalable to be used. Oracle has already covered that part.

What do I think about the scalability of the solution?

It is scalable. Many customers of ours are using Oracle Database as their database infrastructure. Our customers are from all industries, such as communication, manufacturing, distribution, retail, etc. We plan to keep selling this solution.

How are customer service and support?

We have our own technical support to help customers to implement or maintain Oracle solutions.

How was the initial setup?

The deployment and activation process is similar to other cloud providers. The cloud deployment takes around 45 hours because you need to activate the services after Oracle provisions the services. After a customer orders for the cloud, Oracle provisions the services. The service is ready maybe in a week. Oracle sends us an email to activate the services.

What about the implementation team?

We have consultants to deploy Oracle Cloud Infrastructure and Oracle solutions in our company. We have around 20 engineers who are Oracle Certified or Oracle Database Professionals. 

We provide services for implementation as well as for after-sales and maintenance if customers take our technical support. We have enough technical support to help customers to implement or maintain Oracle solutions.

What's my experience with pricing, setup cost, and licensing?

Its price is already low. Oracle has a competitive and cheaper price as compared to others. Oracle Cloud is cheaper than other clouds. The pricing is very competitive for Oracle Cloud to be in the market. Their pricing makes customers interested in using this product even though Oracle doesn't have a local data center at this moment.

What other advice do I have?

It is the cloud era, so everyone is talking about cloud solutions. Oracle must improve its solution to be equal to other cloud providers. Oracle Cloud still has a data center out of Indonesia as compared to other competitors who already have a local data center in Indonesia. A provider with a local data center will be the best if you are using an internet-based product or a cloud-based solution. 

Customers will prefer a solution that has a local data center because it eliminates the problems related to the network and performance. If Oracle has a local data center, the only thing that a customer will have to consider is the pricing. Oracle already has cheaper pricing than others, but cheaper pricing is not enough for a cloud solution at this point. Customers also expect good performance when they are accessing the cloud.

I would rate Oracle Database a nine out of ten. I cannot give it a ten because there is no perfect product.

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
reviewer1449669 - PeerSpot reviewer
Divisional Manager at a financial services firm with 1,001-5,000 employees
Real User
A robust solution with valuable concurrency, consistency, and security features
Pros and Cons
  • "The concurrency, consistency, and security features are the most valuable. It is also a very robust solution."
  • "There are plenty of options and features in this solution, but they are, somehow, not being used very well. Therefore, training and support should be increased and improved for this solution. They can make people aware of how to make proper use of their server so that people can optimize it because its cost is just too much. They can provide training on the policies and procedures to be used for archiving and all such things. There should be some kind of segregation in licensing. With a full license, all options should be available. There should also be a basic license with limited functionalities. This kind of basic license would be useful for us because we don't use most of the functionalities."

What is our primary use case?

We use it for our business purposes.

What is most valuable?

The concurrency, consistency, and security features are the most valuable. It is also a very robust solution.

What needs improvement?

There are plenty of options and features in this solution, but they are, somehow, not being used very well. Therefore, training and support should be increased and improved for this solution. 

They can make people aware of how to make proper use of their server so that people can optimize it because its cost is just too much. They can provide training on the policies and procedures to be used for archiving and all such things.

There should be some kind of segregation in licensing. With a full license, all options should be available. There should also be a basic license with limited functionalities. This kind of basic license would be useful for us because we don't use most of the functionalities.

For how long have I used the solution?

I have been using Oracle Database since 1988. 

What do I think about the stability of the solution?

It is absolutely stable.

What do I think about the scalability of the solution?

It is scalable. We have around 2,000 users, and they use it daily on a 24/7 basis.

How are customer service and technical support?

We don't use Oracle support. There is an administration team, and they get in touch with Oracle. I only get in touch with our administration team.

Which solution did I use previously and why did I switch?

We are also using Microsoft SQL Server. Oracle Database has more advantages, but Microsoft SQL Server provides value for money.

How was the initial setup?

I don't set it up, but from what I know, it is not very difficult.

What about the implementation team?

We take the help of the agents from whom we buy the support. For its maintenance, we have two people. One person is from our company, and the other person is provided by Oracle.

What's my experience with pricing, setup cost, and licensing?

It is very expensive. We pay in dollars, so the inflation and conversion cost is also there for us. They charge on a yearly basis for the license.

What other advice do I have?

They are coming up with lots of features that will allow a lot of work to be done with respect to the database. They are going to give JSON storage, where JSON objects can be directly stored.

I would rate Oracle Database an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Oracle Database
August 2025
Learn what your peers think about Oracle Database. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,341 professionals have used our research since 2012.
reviewer1442025 - PeerSpot reviewer
Senior Database Administrator Engineer at a comms service provider with 10,001+ employees
Real User
Straightforward to install, stable, and scalable
Pros and Cons
  • "Oracle is a stable product and we plan to continue implementing it."
  • "The cost needs to be reduced because right now, all of our customers are asking us about how they can migrate to any open-source database."

What is our primary use case?

I support the backend and administration tasks for the databases in my organization, and for our clients, and Oracle is one of the products that I work with. The tasks I perform are things like creating the database and then maintaining it. I do not work with specific use cases but rather, provide support for them.

All of our databases are accessed remotely and are hosted on Linux servers. It is not always easy to manage, considering things like the firewalls that are in place, so we have our own scripts for this.

What needs improvement?

The cost needs to be reduced because right now, all of our customers are asking us about how they can migrate to any open-source database. This is a very common question and I have been checking our ability to migrate, as well as the tools that we have for doing so, to a product like PostgreSQL.

Oracle is an RDBMS, although most of our customers are now moving towards Big Data. There are open-source databases and you don't need a schema. You can store whatever you want. I would like Oracle to do more for Big Data in the future.

For how long have I used the solution?

I have been using Oracle Database for more than 12 years.

What do I think about the stability of the solution?

Oracle is a stable product and we plan to continue implementing it.

What do I think about the scalability of the solution?

This is a scalable solution.

Which solution did I use previously and why did I switch?

We deal with many database products including Oracle, MySQL, PostgreSQL, and others.

How was the initial setup?

The installation is straightforward. We have both on-premises and cloud-based deployments.

The amount of time required for deployment depends on whether it is a single instance. This time of installation may take 30 minutes. Our installation scripts make it easy to do.

What about the implementation team?

We handle all of the administration tasks including implementation, installation, daily operation, as well as backup and recovery procedures.

In some cases, we have to provide high availability for our customers. Some of them may already have a cluster, so we would implement it. We also provide technical support to them.

We are a team of 10 database administrators.

What's my experience with pricing, setup cost, and licensing?

This is an expensive product.

What other advice do I have?

This is certainly a product that I recommend for large enterprises. However, for smaller companies, we can use an open-source database. That said, if you need something that is highly available and scalable then you have to choose Oracle Database.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
Alain Orlanes - PeerSpot reviewer
Manager at WSI
Reseller
Reliable solution that is transparent to the end users
Pros and Cons
  • "It is a reliable database warehouse solution that is transparent to the end user."
  • "The pricing is the one sticking point for the solution because it is very expensive."

What is our primary use case?

I am an end-user of the Oracle database. The only use of Oracle is the repository of the data. So from the end-user side, it is transparent. A database is a good database if it does not slow down production or data processing. That the database prevents data from being exposed to any malware or any malicious scripting is a good idea. Oracle has these capabilities.

What is most valuable?

Oracle is simply a reliable data warehouse for us.

What needs improvement?

Our Oracle database is very expensive, so probably the cost is an area that can be improved. The cost of the product.

The actual features that might need to be improved is a question that is better answered by any IT person or administrator because they know specifically what are the limitations and what the challenges that they face in using the product or the brand.

On the end-user side, it is all transparent and we depend completely on the administration to care for the stability of the product. So we do not know what they experience on the administrative end as we are isolated from those issues. I don't know if the services are slowing down or if there's an issue and the product is not performing as expected.

If something happens and there is a switchover to using the back-up or something like that, we do not see any of that as end-users. 

For how long have I used the solution?

I have been using the product for about 12 years with the same company.

What do I think about the stability of the solution?

I do not have any idea about the specifics of the stability because that is usually taken care of by the IT department. From an end-user standpoint, the stability is very good. At least that is the case for us as the IT department is doing their job.

What do I think about the scalability of the solution?

But definitely as of this moment, due to the COVID crisis, we are not going into the direction of expanding any software or hardware inventory. Everything was put on hold to maximize the usage of current assets.

But of course, Oracle is a scalable solution. We are hoping to go in that direction. If you have a solution that is not scalable, then you probably will be left behind. All software seems to be taking that direction in offering scalability and flexibility.

Oracle can be deployed into whatever architecture you have right now. Whether it be on-prem, on the cloud, or a mix or hybrid. Probably that is a good point for Oracle.

How are customer service and technical support?

I have not heard about any problems with technical support from Oracle and I also do not hear about any escalations regarding support from our IT department. I have not heard about any reports that the Oracle Database has been down.

So the product is good and the back-end support is good.

Which solution did I use previously and why did I switch?

We have been using this Oracle solution from the time that I arrived at this company so there has not been any other product in use.

How was the initial setup?

The setup is taken care of and maintained by the IT and administration. 

What's my experience with pricing, setup cost, and licensing?

I am not exactly sure of the precise cost, but I do know that the cost of the product is very expensive compared to some other solutions. Even though we are in a third world country, we do not enjoy any discount for our situation and economy.

Which other solutions did I evaluate?

As far as I am aware this is the only product that was considered because of its reputation and performance.

What other advice do I have?

The advice I have for other people considering this solution is that if they have money then they should go for it. We do not experience performance issues or trouble with throughput.

It is probably a good idea to do some research for use in documentation which can be searched or located on the Internet. I think every company that is looking into creating value from their software assets, they have to do research or evaluation first on the Internet.

They should be sure, before making an investment that the product fits their requirements, probably they will contact a distributor or supplier to get the product.

The next important step would be the proof of concept. They must try to do a POC or work with a demo and see if the Oracle Database can solve the pain points that they are having right now.

One factor they can not forget is the budget. If the product fits their needs but not their budget, they will have to try to fit their budget to the product and make it work perhaps by scaling usage.

On the scale from one to ten, with one being the worst and ten being the best, I would rate Oracle Database as probably around and eight-out-of-ten. That is a good rating. The price is really the only thing which is holding it back from a better score.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Head, Database Administrators at Ecobank Transnational Incorporated
Real User
Very robust, ideal for companies that need mission-critical databases, and extremely mature
Pros and Cons
  • "The solution has very robust integrity due to how it is designed and implemented."
  • "The solution can be quite expensive for small and medium-sized enterprises. Not too many companies can actually afford the pricing."

What is our primary use case?

We work with a bank and our core banking application sits on Oracle Database. Most of the applications in our ecosystem are all developed on Oracle RDBMS, so Oracle Database. They are all running mostly on Oracle Database. I'd estimate that 75-80% of our applications all run on Oracle Database in our environment.

What is most valuable?

The solution has been around for a long time, so it's very mature. We've used various versions, from 8 to 12 c. The RDBM has a strong reputation.

The solution is able to run on different types of machines, from IBM AIX to UNIX.

The solution has very robust integrity due to how it is designed and implemented.

The security is very tight. Users can be very sure of Oracle's safety. It has a variety of different security layers that make it very, very safe.

Oracle offers a great disaster recovery tool called Oracle Data Guard, which is fantastic.

The solution has very good failover capabilities. You can do it manually or automate the process if you like. It's all very transparent.

You can query around the rack as well you call it the rack cluster. There's great availability. It helps to handle high availability within the nodes. Even if you have a problem with one server, the others are still available and will continue the job without going down. 

We work in a back-end environment that is mission-critical, and we cannot afford downtime. Oracle is a perfect solution, as it will never go down. Customers will always be served at any point without experiencing a delay, which is of vital importance to banking.

Oracle is constantly working to improve its products. It now offers AI and machine learning capabilities to run queries.

There's lots of research and development being done constantly. This ensures they are always one step ahead of other databases.

What needs improvement?

The solution can be quite expensive for small and medium-sized enterprises. Not too many companies can actually afford the pricing.

The way it is designed, there are a lot of constraints on the solution. Everything doesn't just happen at once.

Oracle doesn't handle SQL. You can use other products for that instead, including another Oracle product. If you need SQL, you can use MongoDB, MariaDB, or the Cassandras.

For how long have I used the solution?

I've been using the solution for fifteen years now.

What do I think about the stability of the solution?

Oracle Database is 200% stable. Most of the time when you have issues, it's not with Oracle but with the applications that are running on it that are not properly tuned. Oracle, however, if absolutely reliable.

The causes on the application end need to be properly looked at and tuned up properly, to reduce the overhead costs that are there. The loads are something we can have effect if we need to, and that's where we usually see problems.

What do I think about the scalability of the solution?

We do a lot of scaling. When we need to scale, we need to go through the Change Application Board at the company to make sure everything is properly documented, and everyone is made aware of the changes. When you scale or make changes on the system, it doesn't lead to downtime. that's extremely important to note. We use a rank model where you do changes one node at a time.

Ultimately, the solution is very easy to scale.

How are customer service and technical support?

We are satisfied with technical support. 

However, people need to know how to manage Oracle support. Around here, we added what we call Advanced Customer Support, Oracle ACS. This is white-glove service for items that are of critical importance.  

With Advanced Customer Support, if they need to fly down, they will fly down and come directly to you to help you look at further into very critical issues. With their premier support, which is still quite good, I would rate them 90%, however, with ACS, I would rate them 100% satisfactory.

Which solution did I use previously and why did I switch?

I've worked with other databases in the past.

In terms of the ruggedness of the database, especially in relational databases, I find Oracle design very strong. I want to believe that so many of the other databases that started coming up were trying to imitate what Oracle had. However, when you talk about databases holding data, they are managing very large databases, Oracle is still what you would want to go for.

For smaller data, there are other relational databases that are good. However, if the customer must have a response that will be like the speed of light, then you still have to go for Oracle.

How was the initial setup?

The difficulty of the initial setup varies. It depends on the company and who is setting it up. The truth of the matter is that you need a little bit of experience to be able to manage Oracle. That is why not every Database Administrator that does it for Oracle is a specialist in running it on a Unix level environment. Once you are able to get to that level, there is a pretty good graphical user interface that brings you through the selection process. You need SPS to do some form of tuning.

Were paid to set up the solution appropriately. We try to mitigate any performance issues and to lay out the parameters. You really need to look at memory and to look at your LGA to have a successful implementation. It all requires quite a bit of knowledge. You can't just be experienced in databases; you need to be experienced specifically in Oracle. In that sense, overall, it's not too straightforward.

To deploy the solution, the amount of time also depends on a lot of factors, including the person's experience with Oracle, and the company's overall requirements. With my experience, I can do it within a few hours.

For deployment, you would need a small team to assist in the process. You must always ensure the continuity of the business, so it's smart to not just rely on one person. If your database has two terabytes of data, you'll need a solid team with a minimum of five people on it. That way, everything is managed competently and everything is proactively monitored. For the bank, we have a team of 15 people managing the entire database for the group.

What's my experience with pricing, setup cost, and licensing?

This solution is definitely geared towards larger enterprises. It's quite expensive.

What other advice do I have?

Currently, we're using the 12c version fo the solution and we're migrating over to the 18c version soon. We're mostly using the on-premises versions, however, we're likely to migrate over to the cloud in the future.

Having used other products, I can say that hands down Oracle DB is a fantastic product.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Product manager at Metrodata Electronics Tbk PT
Real User
Great for building disaster recovery systems, very stable, and offers good scalability
Pros and Cons
  • "On-prem, Oracle is the number one database technology."
  • "Oracle needs to improve its cluster technologies. They need to improve in the cluster technology using ARC due to the fact that sometimes people think that they have a redundant server when they are using ARC with the cluster and think that will increase the performance. In reality, if they are using ii with a big workload, sometimes the performance is not increasing, and can sometimes actually impacts it in such a way that there's some degradation in the performance."

What is most valuable?

The best feature on Oracle Database is the Data Guard. It's great if you want to build some sort of disaster recovery solution.

ARC is one of the best features. It's quite simple and flexible. It offers really simple guidance that helps make using it a breeze.

On-prem, Oracle is the number one database technology.

What needs improvement?

Oracle needs to improve its cluster technologies. They need to improve in the cluster technology using ARC due to the fact that sometimes people think that they have a redundant server when they are using ARC with the cluster and think that will increase the performance. In reality, if they are using ii with a big workload, sometimes the performance is not increasing, and can sometimes actually impacts it in such a way that there's some degradation in the performance. 

Oracle has covered all the aspects of the market requirement. Let's say someone who searches for a security solution that has high availability, security, manageability, and performance. That's all of the IT requirements, basically, and they are all covered by Oracle. There aren't features lacking, in that sense. That said, while that's a true statement in terms of on-premises deployments, and Oracle really is is the number one database technology, when it comes to the cloud, it's still a question about how good Oracle really is. Most of our customers are using Azure or maybe AWS. Not Oracle. That's the one area that Oracle should improve.

For how long have I used the solution?

I've been working with the solution for 11 years. I mostly only handle the core technology.

What do I think about the stability of the solution?

Right now, I would say that Oracle is one of the best solutions for our customers in terms fo stability. If they handle big productions or process a lot of paper, this is the perfect choice for them.

What do I think about the scalability of the solution?

If they need to, companies can easily add more nodes to the cluster. It's easy to use its cluster technology to scale. I would say it's rather easy to expand the solution if you need to.

How are customer service and technical support?

If we talk about the MOS, My Oracle Support, it's more of a self-service. Currently, sometimes it's not as reliable as we wish it was. Mostly, our internal team handles support as we can't really rely on Oracle. We'd only go to them if the problem is related to the product, for example, if it's got some bugs or something like that. For troubleshooting, our customers come to us for assistance. From a technical aspect, we are quite confident that we can support all of the customer's needs ourselves without using Oracle.

Which solution did I use previously and why did I switch?

We previously used MySQL, although that too is an Oracle solution. It's part of our portfolio alongside Oracle DB.

What's my experience with pricing, setup cost, and licensing?

When people talk about Oracle, especially Database, most of them mention that Oracle is an expensive product. However, if it's suitable or not or if it really is "expensive" depends on their requirements. Today, Oracle is one of the best choices, regardless of pricing. 

Even though on paper their pricing looks expensive, everything can be negotiated. Companies may be able to come to an understanding with Oracle at a price point they can accept.

Which other solutions did I evaluate?

In our market, there are a lot of open-source products like EnterpriseDB. There are also commercial products like PostgreSQL. With Postgre you have to have MySQL with it right now. 

If a customer prefers to use an open-source product, I'm quite confident with MySQL.

What other advice do I have?

We are an Oracle Platinum Partner.

I'd first advise any company considering Oracle to learn the benefits first before they talk about the pricing. We like to do an assessment with the customer right away. The first thing we need to know is their pain points and basic requirement and also if they have a common problem in their system. I will judge that against the benefits of Oracle's technology, which is in the database. At the end of the day, if the features can solve your problem, then money comes as a secondary concern. 

I'd rate the solution nine out of ten. There isn't a perfect solution on the market, however, this comes pretty close.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Infrastructure Manager at Lactanet
Real User
Reliable and robust with good support
Pros and Cons
  • "The reliability is the solution's most valuable feature. We've had great success with the solution."
  • "The main thing we find could use improvement is the licensing costs. It is quite expensive relative to other database vendors. Cost always comes up as an issue for us as we consider upgrade paths. It's not as easy as we would like it to be."

What is our primary use case?

We work in agriculture, and where we're located we have two sites in two separate cities in Canada. These are all transactional databases and they have information in them about the dairy industry in our country. We use it for storing data related to dairy cows, dairy farmers, or farmers in general, and we have all the information in the transactional database that holds everything from billing to individual animal data. We probably have about 12 terabytes of data on the Oracle databases.

How has it helped my organization?

The reliability and the ability to store all the information we need is how it helps us the most. I don't know the metrics of the top of my head, I just know it works. 

We decided to use Oracle from the start because of its reputation of robustness. It provided us with everything that we needed. 

What is most valuable?

The reliability is the solution's most valuable feature. We've had great success with the solution.

The ability to do all the programming we need in one solution is great.

The support has been very good over the years.

What needs improvement?

The main thing we find could use improvement is the licensing costs. It is quite expensive relative to other database vendors. Cost always comes up as an issue for us as we consider upgrade paths. It's not as easy as we would like it to be. 

While we really like Oracle, it's difficult sometimes to upgrade from version to version.

I'd like to see the high availability option become available in the standard edition. We have a couple of databases that are still in the standard edition, and we'd like to be able to back those up and have higher availability.

For how long have I used the solution?

We've been using Oracle for a long time. We originally started using it in 1999 just before the Y2K crisis.

What do I think about the stability of the solution?

The stability is very good. I'd rate it ten out of ten. We have some databases that run for a year without rebooting or anything, so I would describe it as very stable.

We do have a couple of international projects for our users that will be accessed from other countries, but it's currently stable.

What do I think about the scalability of the solution?

There's no problem with scalability. It's quite easy for an organization to expand if they need to.

We have many users on the solution, including myself, and I have an administrator role. We have five database administrators that manage the day to day operations of the database. Then we have about 20 developers that develop different applications or make changes to the database for us. There are also internal users. We probably have, I'd say, 500 employees that have access at any given time. Our customers also have access. In total, we have about 15,000 people on the solution.

How are customer service and technical support?

Technical support, on a scale of one to ten, I would give a seven. There are some things that take a little bit longer to resolve than others, however, overall, I would say it's good. It's not very good. It's not excellent. It's good.

Which solution did I use previously and why did I switch?

We haven't gone anywhere else and tried any other database software. We did previously use IBM's Mainframe 20 years ago.

The reason why we switched was because we were changing our data center. It's a little bit complicated, but there used to be four organizations that did the same thing we did. And due to the Y2K scare, we decided to merge all these organizations into one data center. It was more of consolidation from different technologies into one Oracle technology.

I was not really involved in that migration. I was there, however, I didn't have a role in it. Oracle was ultimately chosen based on the robustness and they had. 

How was the initial setup?

It was a very big undertaking. We moved from an IBM mainframe. With regards to Oracle, the set up was, I would say, easy, however, when you're building a database, there's a lot of things to think of. That's not really the database's problem. You have to think of and plan out your table structure. You have to think of how you're going to set up your database. 

The deployment happened 20 years ago. It was a very big project. The implementation took a year to migrate our existing data into an Oracle database. It went well, although it did take about a year to implement.

You need about five people to handle maintenance on the solution.

What about the implementation team?

We used a consulting firm to assist us in the implementation at the time. The experience was good at the time. Still, it was 20 years ago. They're actually out of business now. They may have gone out of business ten years ago, or merged with another company.

What's my experience with pricing, setup cost, and licensing?

Our licensing costs are between $40,000 and $50,000 per year. Those are the costs that cover maintenance and licensing. 

We have an enterprise edition. We pay extra for features that are only available with this particular tier.

Which other solutions did I evaluate?

We did evaluate different databases, including IBM's Db2. And that was it at the time. Microsoft didn't exist back then for databases.

What other advice do I have?

We started using version 7 of Oracle, and now, after so many years on the product, we are up to version 12.

We have six different main production databases that we use for various things. They're all on-premise. They either run in a Linux environment or IBM AIX Unix environment. And we also use a backup Oracle cloud for backing up some of those databases.

The main advice I would give other organizations would be to prepare for the costs. Oracle is kind of more expensive than in most other database software. It's also important to have a good understanding of how Oracle works and the programming. It's quite specialized. However, if you're implementing a big database environment, you need to know that anyway. 

Oracle is, I would say, probably the top database provider in the world. Having a big name, for us, was good because we've got other contracts from outside firms that trust us because we house our data with Oracle. 

At the end of the day, you get what you pay for, and we don't mind paying more for the peace of mind we get from this solution.

I would rate the solution nine out of ten mostly due to the fact that it's a very solid platform and it's robust and it's scalable. It's the Cadillac of the database world.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SS36 - PeerSpot reviewer
Software Architeture at Enformatik Yazılım Bilgi Teknolojileri Mühendislik Ltd.
Real User
Top 10
The solution provides high availability, but it should enable users to administer the database easily
Pros and Cons
  • "The product provides high availability."
  • "The product must provide an autonomous database."

What is our primary use case?

The solution is used for accessing and restoring data.

What is most valuable?

The product provides high availability. I can easily use the product because I have 20 to 25 years of database experience.

What needs improvement?

The product must provide an autonomous database. It should enable users to administer the database easily like other open-source databases. Oracle RAC must be improved.

For how long have I used the solution?

I am using the solution currently.

What do I think about the stability of the solution?

The tool is stable. I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability a five out of ten. We need too many servers. Our customers use the product, and we support them. Our customers have about 100 users, including developers and managers. We are planning to increase the number of users.

Which solution did I use previously and why did I switch?

I used primitive tools before.

How was the initial setup?

We need four people to deploy the product.

What's my experience with pricing, setup cost, and licensing?

I rate the pricing a five out of ten.

What other advice do I have?

We are solution partners. Oracle Database is an enterprise solution with high availability. It's for professionals. Overall, I rate the product a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
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Updated: August 2025
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Buyer's Guide
Download our free Oracle Database Report and get advice and tips from experienced pros sharing their opinions.