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Eva Kimathi - PeerSpot reviewer
ERP Database Administrator at PSKENYA
Real User
Optimal performance, seamless install, and highly stable
Pros and Cons
  • "I have experienced good performance from the solution."
  • "Since the solution is from Oracle it tends to be complex when trying to integrate with other solutions."

What is our primary use case?

We use the solutions as a backend, essentially it runs the database. We have the database to support the ERP, which is our customers, and it is running on Java.

How has it helped my organization?

The original Oracle Database is good for us, especially because even if the ERP is running on Java, we still get good performances. We are able to tune the database to get more optimal performance out of it. For example, we are storing information on the database and we have not had anybody complaining about lag or degradation, it is really good for our company.

What is most valuable?

I have experienced good performance from the solution.

What needs improvement?

Since the solution is from Oracle it tends to be complex when trying to integrate with other solutions.

In a future release, I wish it was easier to run on other cloud services, not just Oracle Cloud. It is possible to run it on other cloud services but it is incredibly difficult to plan and deploy it. However, it is supported by many other cloud services, it is just not easy, but I think maybe that is the direction they are headed.

Additionally, they could make management for security a little more intuitive. It is good so far but it could be easier.

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For how long have I used the solution?

I have been using the solution for four years.

What do I think about the stability of the solution?

The solution has never crashed. I have never needed to call Oracle to get a support ticket.

What do I think about the scalability of the solution?

We have a really lightweight set up, we have the solution configured for 400 people.

How are customer service and support?

We were using Oracle partner support and they have been very good.

How was the initial setup?

The installation was easy, we had a lot of documentation. We installed the solution on Red Hat Linux and there were sufficient documents informing us on what to expect, hot to install it, and what to set up before you install. The install was seamless.

What about the implementation team?

The deployment did not take long because we installed the solution in our primary location. We did not have to co-locate, the total time was approximately two hours.

What's my experience with pricing, setup cost, and licensing?

The price is a little high for the solution, especially when you try and configure it in certain ways. We are using the application-specific user license, which is a little inexpensive. We pay approximately $4,900 USD annually.

The licensing model is complex, you are charged for many configuration setting used. You could deploy the solution and expect a cheaper rate but you might have deployed the solution with some of the costly features and now have to pay for them.

What other advice do I have?

I rate Oracle Database an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1439589 - PeerSpot reviewer
Consultant at a comms service provider with 10,001+ employees
Consultant
We can optimize the database for authorizing expenditure and other resource-heavy functions
Pros and Cons
  • "The database performance. We can optimise the database for authorising expenditure and other resource-heavy functions."
  • "They could improve the storage and network overhead."

What is our primary use case?

We use this on-premise and cloud technology for our client databases.

How has it helped my organization?

Oracle thinks about the global customer, but the technology is only part of the solution.

What is most valuable?

The database performance. We can optimize the database for authorizing expenditure and other resource-heavy functions.

What needs improvement?

They could improve the storage and network overhead. They could minimize the storage to improve performance further. You have to optimize the resources according to your project.

For how long have I used the solution?

We have been using the Oracle Database for a few years. I am the Customer Service Manager. Claro Colombia is the first telecommunications company in Colombia and a subsidiary of an American company based in Mexico. It's considered to be the third-largest company in South America outside China.

What do I think about the stability of the solution?

Oracle Database is stable and reliable.

What do I think about the scalability of the solution?

Oracle Database is scalable and can be used with various sizes of projects.

How was the initial setup?

We have to plan to simplify the setup, as it includes integration. The traditional infrastructure needs to adapt to the new technology, and Oracle introduces extra data into the mix. You have to establish if the project is small, large, or medium. This means the system is designed for the size of the customer or project.

What about the implementation team?

We used integrators and consultants, including internal resources and external consulting. We used our internal install team with external consulting assistance.

What's my experience with pricing, setup cost, and licensing?

I would rate the Oracle Database an eight out of 10 as a solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Oracle Database
August 2025
Learn what your peers think about Oracle Database. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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reviewer1498107 - PeerSpot reviewer
Oracle DBA at a computer software company with 51-200 employees
Real User
Reliable with good performance and very good stability
Pros and Cons
  • "Especially with VMs, the solution can scale well."
  • "The initial setup is a bit complex."

What is our primary use case?

The solution is the main database storage for the application that we have. We offer an online purchasing system to our major customer, which is a government. They deal with their purchasing through the solution.

How has it helped my organization?

The organization can't function without it working properly as there would be a lot of upset people complaining. It's fairly integral to the overall functionality of the company.

What is most valuable?

The solution's most valuable aspect is its reliability. In about 17 years, I believe I may have lost about 15 minutes worth of data.

Overall, the solution works very well. It has excellent performance. 

The solution is very stable.

Especially with VMs, the solution can scale well.

What needs improvement?

I'm not crazy about their new version plan that they've just started. It seems like it turns over too quickly. We may have to upgrade within the year, and I really am not crazy about that. I don't want to upgrade so soon. We may not have a choice.

The initial setup is a bit complex.

Technical support could be more consistent.

They used to have something called a database console in version 11. That was very good. It seems like they reduced its functionality over the past couple of versions. I'd like to see that back to the way in which it used to be.

For how long have I used the solution?

I've been using the solution for 17 years. It's been over a decade - in fact, it's almost been two.

What do I think about the stability of the solution?

The solution is very stable. There aren't bugs or glitches. It doesn't crash or freeze. It's quite reliable.

What do I think about the scalability of the solution?

The scalability of the solution is quite good. If a company needs to expand, it can do so relatively easily. 

When you were just with bare metal, it wouldn't be as good as it is now with virtual machines as it does not take a lot to spin up another virtual machine and put Oracle on it and have it working. In the old days, when you had a piece of metal, you had to find another piece of metal, get it installed, and then start scaling up from there. With the VM, it's a lot better.

How are customer service and technical support?

I'd rate technical support seven out of ten. They could improve it a bit.

There've been times in which it's been absolutely tremendous. Then there've been other times where it just seemed to take too long. Either the person didn't know enough and had to go to other people and such, and it just took way too long. It's been mixed in terms of results. It's not exactly consistent.

Which solution did I use previously and why did I switch?

It's my understanding that the company has always used Oracle. The company I've been with has been with Oracle for pretty much all of its life. I haven't seen any other solutions.

How was the initial setup?

The initial setup isn't straightforward. It's a bit complex. 

With the setup of it, you need operating system people, whether it be Linux or Windows or whatever operating system, and they need to be coordinating with you. Usually, we're just putting the software on top of an operating system. However, with this, it's just not something that you can just throw out there. You need to have some preparation done, whether it be a VM or a piece of metal.

In implementing the product, the product has gotten simpler to implement over time. Whether you choose to use the cloud or whether you choose to have it on-premises, it has gotten simpler to install. However, that doesn't mean that there isn't preparation that you need to do in regards to the operating system and having everything ready for it.

We have two DBAs, myself and another person. As far as mainline support, we have a couple of units admins that manage the VMs and the hardware that we still have at the moment. And we have some Windows admins, which help with the web interface to the database with the application.

What about the implementation team?

It's best to have some professionals assist with the setup.

What other advice do I have?

We're just a customer and end-user.

I've used various versions of the solution, starting with 10 and moving to 18. We're still a few versions back, and therefore aren't using the latest. The latest is 20 and they are about to release 21.

I'd advise those considering implementing the solution to do some preparation beforehand. This will help ensure a successful setup.

I would rate the solution nine out of ten. There are some improvements that can be made here and there. However, it's largely stable and works well.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Chief Engineer at ministry of electricity
Real User
Reliable and stable with excellent features
Pros and Cons
  • "It is reliable. It's very stable."
  • "The solution can be quite expensive."

What is our primary use case?

I use Oracle in two systems. The first one is called the Complaint Management System, and the second one was for Human Resources for the Ministry of Electricity in Iraq. 

The Complaint Management System is related to a call center. There is a call center responsible for writing down the complaints from the customers about their network electricity. If there is an error they reach out to us. There is an operator there writing down this complaint using his terminal. There are many different call centers in the country and all of them write up these complaints using the Oracle Database.

What is most valuable?

Oracle has always been a wonderful database. 

It is reliable. It's very stable. 

The solution has everything you are looking for in terms of features on offer. It's very complete. 

What needs improvement?

The solution can be quite expensive. It would be ideal if they could work on the pricing model in order to figure out how to lower the licensing.

It takes time to learn Oracle. There's a bit of a learning curve. It's not easy to use at first, however, slowly, day by day, you can get and develop your skills. 

There are a lot of YouTube videos and tons of material on Google that you can access. You can also easily find so many training institutes all over the world if you really want to understand aspects of the product. It would be ideal if Oracle could initiate some sort of learning center in Iraq. Even if it's just on Youtube, if it can be catered towards Iraqis to showcase the technology in the form of online Youtube videos or webinars, it would be extremely useful for expanding the solution within the Iraqi market. Right now, competitors like Microsoft can easily come in and just say "here's what we do, and at less cost than Oracle".

The initial setup is a little complex.

For how long have I used the solution?

I've been using the solution for about ten years at this point. It's been around a decade, and therefore I've used it for quite a while.

What do I think about the stability of the solution?

The solution is stable most of the time. Unfortunately, I faced a few different issues. I was luckily able to solve them.

It's very important, if you choose Oracle as a solution, to also get the support as well. You can technically live without it, however, if you run into issues, Oracle can help you when you have the support that they offer.

In my case, I didn't have support so I had to kind-of feel around for a solution. I made the mistake, after the first year, of not renewing my support and I really should have.

What do I think about the scalability of the solution?

The solution is scalable. If a company needs to expand it outward, it can do so.

How are customer service and technical support?

While it's my understanding that technical support is good, frankly, for the first year, I didn't ask them for any help. Therefore, I don't have any experience with Oracle support.

That said, I have full faith that they will respond very well to any issues.

In my case, I had support for the first year of service and then did not renew it. You really should renew though. 

How was the initial setup?

The initial setup was not really so straightforward. It's actually rather complex.

There are two ways to start with Oracle. You can go in by yourself and try to learn as you go or you can study a bit at an institute or school so that you can get pretty comfortable with the product. If you have some knowledge, there's less of a learning curve during installation.

What's my experience with pricing, setup cost, and licensing?

The support does cost extra, however, it is worth the extra money. It really comes in handy if you run into problems.

What other advice do I have?

We're just customers and end-users. We don't have a partnership or special business relationship with Oracle.

I really enjoy using the solution. It is stable and reliable. 

It's more expensive than Microsoft's options, however, I personally prefer working with it. It's worth the extra money. 

Aside from stability issues and a certain level of complexity, it's quite a good solution. I would rate it eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1458435 - PeerSpot reviewer
DBA Dept. Manager at a computer software company with 501-1,000 employees
Real User
Flexible, with helpful features such as Application Clusters and Data Guard
Pros and Cons
  • "Oracle Database is very flexible."
  • "The price of the Oracle Database should be cheaper."

What is our primary use case?

You can put any application on Oracle, but it is especially used for financial and billing use cases.

What is most valuable?

Oracle Database is very flexible.

Two of the valuable features are the Application Clusters and Data Guard.

What needs improvement?

The price of the Oracle Database should be cheaper.

For how long have I used the solution?

I have been using Oracle Database for approximately 20 years.

What do I think about the stability of the solution?

The stability is good, and we plan to continue using it in the future.

What do I think about the scalability of the solution?

This is a scalable product. You can grow, and you can add things to do. We have approximately 10,000 users in our organization.

How are customer service and technical support?

I use technical support once in a while and I find that they are improving. Over the years, there has been a big improvement in terms of support.

Which solution did I use previously and why did I switch?

Prior to Oracle, I ran Adabas. Currently, I also use MySQL.

How was the initial setup?

We have done hundreds of installations. Some of them are quick, whereas others take a long time. There is no one answer as to how easy or difficult it is to set up.

What about the implementation team?

We have five database administrations who maintain it.

What's my experience with pricing, setup cost, and licensing?

The pricing is expensive, which is a major issue. We pay a yearly maintenance fee.

What other advice do I have?

The Oracle Database is a monster, with many faces and many parts. It can be used for everything. I cannot see any room for major improvement, other than perhaps the price.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1439427 - PeerSpot reviewer
Delivery Head IT & IS at a non-tech company with 10,001+ employees
Real User
It provides scalability, stability, reliability, performance, and security
Pros and Cons
  • "Scalability, reliability, and performance are what we are getting with this solution. It is highly scalable and has very good performance. It also has in-built monitoring and optimized optimizer. It is quite stable and secure. When it comes to integration, you can integrate it with other tools as well. However, we have been using Oracle Database within our own premises. So, it is kind of difficult for us to basically do a kind of integration with the outside software. We prefer to do things within our own premises."
  • "There are SQL plan flips that are happening with version 12c. We would basically like to have the next version wherein we don't see such plan flips because they create performance issues. There are quite a lot of features that I would like to see, but this is the main one for now."

What is our primary use case?

We are primarily using it for software. We have a lot of software applications that are connected to this database.

What is most valuable?

Scalability, reliability, and performance are what we are getting with this solution. It is highly scalable and has very good performance. It also has in-built monitoring and optimized optimizer.

It is quite stable and secure. When it comes to integration, you can integrate it with other tools as well. However, we have been using Oracle Database within our own premises. So, it is kind of difficult for us to basically do a kind of integration with the outside software. We prefer to do things within our own premises.

What needs improvement?

There are SQL plan flips that are happening with version 12c. We would basically like to have the next version wherein we don't see such plan flips because they create performance issues. There are quite a lot of features that I would like to see, but this is the main one for now.

For how long have I used the solution?

It has been over 20 years since we have been using Oracle Database.

What do I think about the stability of the solution?

It is absolutely stable.

What do I think about the scalability of the solution?

It is highly scalable. It is scalable to the best of our needs. We have around 10,000 to 12,000 users.

How are customer service and technical support?

We have three levels of technical support. The L1 level support is in-house. For L2 level support, we have an infrastructure team. For L3 level support, we have a contract with Oracle, and whenever we need it, we get their input.

Which solution did I use previously and why did I switch?

We have been using Oracle since the time I have been working in this organization. I am not sure what was used previously. I am aware of 20 years, which is quite a long time.

How was the initial setup?

It was very easy to install. It takes around two hours. This is a production database, so there have been a lot of validations. We do a lot of pre validations and post validations.  

What about the implementation team?

For these kinds of installations, we have an infrastructure team. We have people here who do the installation. We have four trained Oracle Database administrators.

What other advice do I have?

I would definitely recommend this solution. Oracle is already an established product. It doesn't depend on my recommendation. 

We will keep using this solution because we need to keep our data within our premises for our business model. As of now, we have no plans to go to the cloud and use any of the cloud services.

I would rate Oracle Database a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Product Manager at MSiT Technology
User
Top 20
The integration is a good aspect but the CRM could be improved.
Pros and Cons
  • "The integration is a good aspect of Oracle."
  • "CRM could be improved."

What is our primary use case?

Our users access the database via a Customer Relationship Management (CRM) system. It provides the basis of all the information in the company including information about suppliers, customers, and end-users. We have about 300 users.

What is most valuable?

The backup system is good. We back up all our key marketing data. The integration is a good aspect of Oracle.

What needs improvement?

CRM could be improved. What I mean by that is the CRM is composed of NetSuite and the Oracle database to perform the functions of a CRM. Both of these need to be improved. It is not very user friendly and there is not enough customization.

For how long have I used the solution?

I joined the company two years ago. The Oracle database is the only one we use that I know of. The database is deployed on a private cloud.

What do I think about the stability of the solution?

Stability is good. It is a very stable product.

What do I think about the scalability of the solution?

Scalability is good. 

How was the initial setup?

The setup is difficult.

What other advice do I have?

I would rate Oracle database 7 out of 10. To get this up to 10 they would need to improve the interface.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1264416 - PeerSpot reviewer
Domain architect at a financial services firm with 10,001+ employees
Real User
Easy to set up on their engineered systems, but the support needs improvement and they are pricing themselves out of the market
Pros and Cons
  • "It is easy to set up on their engineered systems."
  • "It needs to be more stable, as recently we have experienced some issues."

What is our primary use case?

The primary use case of this solution is as part of our financial systems.

What is most valuable?

It is easy to set up on their engineered systems.

What needs improvement?

It needs to be more stable, as recently we have experienced some issues.

The support should be more customer-friendly.

The pricing should be reduced.

For how long have I used the solution?

I have been using Oracle Database for a few years.

We are using the latest version.

What do I think about the stability of the solution?

It used to be stable and scalable, however, we have had recent stability problems on the Exadata platform.

What do I think about the scalability of the solution?

We have the necessary number of people using the application.

How are customer service and technical support?

We have Oracle support but we are not satisfied with it.

It needs to be responsive, and more customer-friendly.

Which solution did I use previously and why did I switch?

We use different products for different requirements.

We are switching away from Oracle.

When it comes to storage, we are a large organization with many different databases. We haven't migrated between the databases, however, that is now starting to happen as we are moving off Oracle. We won't remove it completely, but we are moving away from it.

How was the initial setup?

It depends on how it is being deployed. For example, if you have multiple designs and you are deploying it on their engineered systems then it's not complex. But if you are running it on a traditional hardware system then it is slightly complex.

I don't know how long it would take to deploy on the monitoring systems, but on the engineering systems, it would take two to three hours.

What about the implementation team?

We did not use a consultant, vendor, or reseller to deploy this solution. We implemented the database ourselves. The engineering system is always done by Oracle, and we don't have a choice. Oracle always deploys the physical equipment.

We have a team of 12 to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

They are pricing themselves out of the market.

What other advice do I have?

We will continue to use this solution in the future.

I wouldn't recommend Oracle Database to others who are planning to use it.

I would rate it a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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