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Laksiri Bala - PeerSpot reviewer
DB Architect / Consultant at a tech vendor with 10,001+ employees
MSP
Top 5Leaderboard
Dec 13, 2021
Oracle Database is Zero Down Time and Zero Data loss at any given situation
Pros and Cons
  • "As a database, the solution has been number one from the beginning."
  • "The features should be communicated to end users in the proper way."

How has it helped my organization?

As a database, the solution has been number one from the beginning, in my experience, because of the features and the performance. The solution has a number of Features including , Maximum Availability Architecture for  zero downtime and Zero Data lost.

The only issue is the speed that Oracle is going with the technology transformation. The marketplace is not adapting. As a whole, Oracle innovation is very fast as an organization, but end users are not so much in a hurry to go.

What needs improvement?

An area that could be improved is information. Everything is going on containerization architecture now. Oracle is also coming up with data Shards with their Multitenancy Architecture to support this containerization. The gap is in marketing the features and the knowledge that the end users are having. The end users must be educated about the current features, and that is what is lacking with Oracle.

Additional features that could be added in the future need Real Time Analytics features and multi-cloud support. But I have seen Oracle is coming up with the Lakehouse and the delta Lake concepts.  Oracle is heading in the right direction, but the features should be communicated to end-users in the proper way.

For how long have I used the solution?

I've been working with Oracle for over twenty years.

How are customer service and support?

Overall, the technical support is a little bit lacking, and they should improve. Especially the team who is deployed to handle these tickets. Around 50% of the team itself is lacking some knowledge on handling texting and knowledge. They are very good superior resources, that I understand, but in the APEC region, a little bit of lacking. Especially in India and Singapore, because those are not well handled. But in the US, they handle those things.

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How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

I believe Oracle has reduced the pricing.

What other advice do I have?

Every thing starts with a proper foundation , so as with Oracle Database Architecture. Any one with solid architectural foundation will have a life long journey with Oracle Database

This knowledge includes conceptual understanding hands-on with scenario and solutions basis which will allow the DBA  to get through with the product. This What I am doing in the trainings that I conduct - https://www.youtube.com/c/tech...


I would give the solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1089354 - PeerSpot reviewer
System/Security Engineer at a tech vendor with 10,001+ employees
Real User
Dec 6, 2021
Mature, stable, and easy to deploy
Pros and Cons
  • "It is a mature product. It is pretty stable. I've got a lot of experience with it, so it is pretty easy to use."
  • "The software really doesn't need any improvement, but the way they do the billing should be improved. They charge by all the chips on the server, whether you use them or not. If you have a server that has 64 chips on it and you use one chip, they charge you for 64, and that's a terrible business model."

What is our primary use case?

We are using it for inventory control. We have about 220 servers running Oracle Database, but we're migrating from Oracle to Postgres.

How has it helped my organization?

We've had it for a very long time, and up until they changed the way they do the billing, we were happy. A few years ago, they changed the way they charge for the product, and they hit us with a $6 million bill for one year, and that was it. People got very unhappy.

What is most valuable?

It is a mature product. It is pretty stable. I've got a lot of experience with it, so it is pretty easy to use.

What needs improvement?

The software really doesn't need any improvement, but the way they do the billing should be improved. They charge by all the chips on the server, whether you use them or not. If you have a server that has 64 chips on it and you use one chip, they charge you for 64, and that's a terrible business model.

Their support is terrible and should be improved.

For how long have I used the solution?

I've been using Oracle Database for probably 20 years.

What do I think about the stability of the solution?

It is very stable. It has been around for a very long time, and it is stable now.

What do I think about the scalability of the solution?

It scales vertically. So, the more stuff you want to do, you have to get a bigger server. That's okay if you can do that, but the strategy now is that everybody is scaling horizontally because you can buy a ton of cheap servers and spread them out all over the network.

We have about 10,000 users, and they're doing inventory control. We don't plan to increase its usage. We are planning to decrease its usage and go to Postgres.

How are customer service and support?

Their support is terrible. I stand a better chance talking to my four-year-old grandson than talking to them. At least, he pays attention.

Which solution did I use previously and why did I switch?

They weren't using any other product previously. They have been using Oracle for maybe 20 years.

How was the initial setup?

It is very straightforward. It takes about three or four hours.

What about the implementation team?

We do it ourselves. For its maintenance, there are probably seven or eight people.

What's my experience with pricing, setup cost, and licensing?

Its cost is astronomical. They charge by the size of the server rather than what you're actually using. It is just a terrible business model.

It has got a ton of features that are great, but you have to pay for them, and we don't want to spend a lot of money.

If you use any of their additional products, you have to pay for those. Almost everything extra is at an additional charge. We also use RAC, and there is an additional charge for that. 

Which other solutions did I evaluate?

I guess they did evaluate other products, but I wasn't there.

What other advice do I have?

If money is no object, it is a great product, but if you're worried about your budget, find another solution.

I would rate it a 10 out of 10. It is a great product. It has been around forever. It works, but it is too expensive.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Oracle Database
December 2025
Learn what your peers think about Oracle Database. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,768 professionals have used our research since 2012.
Head of Data Management Section at a energy/utilities company with 5,001-10,000 employees
Real User
Dec 5, 2021
Good dashboards, feature-rich, and integrates well with other Oracle products, but it's expensive
Pros and Cons
  • "Oracle is somewhat user-friendly, and most customization or integration with Oracle-related projects is simple."
  • "There are good dashboards and other features, but it was previously included in licensing. They are now charging for each and every feature. It was previously bundled."

What is our primary use case?

The majority of the product is E-Business Suite and Oracle Utilities, while the rest is standard, customized product.

What is most valuable?

Oracle is somewhat user-friendly, and most customization or integration with Oracle-related projects is simple. Oracle will assist you if you have Oracle-related projects in your organization. It will not help you if you are different.

The dashboards are good.

What needs improvement?

They would not release new updates if products did not require improvement.

Other Oracle competitors charge less and offer very good products that are stable and scalable.

There are good dashboards and other features, but it was previously included in licensing. They are now charging for each and every feature. It was previously bundled.

For how long have I used the solution?

Oracle Database has been used by the company for over ten years. I've been with Oracle for over 20 years.

What do I think about the stability of the solution?

The stability of the Oracle Database is good.

What do I think about the scalability of the solution?

Oracle Database is a scalable solution.

How are customer service and support?

Technical support is good, but it is costly.

How was the initial setup?

The initial setup is straightforward. It's easy.

What's my experience with pricing, setup cost, and licensing?

Because it is a bundled product, we have no choice but to purchase the Oracle Database.

Licensing, as well as support fees, are expensive and should be reduced. 

What other advice do I have?

We use Oracle E-Business Suite and Oracle Utilities.

They have advertisements, and since Oracle Databases are used by 60% of the world, they don't need my recommendation; they are already publicizing it.

I would rate Oracle Database a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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reviewer1034394 - PeerSpot reviewer
Deputy General Manager at a computer software company with 10,001+ employees
Real User
Dec 5, 2021
Offers high availability and good third-party integrations, but is very expensive
Pros and Cons
  • "The solution is stable."
  • "Technical support quality has dropped recently. They aren't as helpful or responsive as they used to be."

What is our primary use case?

The solution is primarily used for any persistent storage of data. It's a database and Oracle is very strong on the relational database side. It's great for NoSQL. Oracle Database is a strong relational database management system.

What is most valuable?

The solution integrates well with third-party products. 

The high availability that it provides is definitely one of a kind. It's active-active and high availability.

The solution is stable.

The scalability is good.

They have worked to make the initial setup a bit easier. 

What needs improvement?

They have improved a lot, however, recently it has been known that Oracle Database is very complex to manage. You need skilled people to manage it these days in the industry. The databases, which are very prevalent, are very developer-friendly, and most of the tasks are automated. You don't need to have a specialized DBA to look at the database stuff. That said, the ease of management for non-technical individuals could be better. 

Technical support quality has dropped recently. They aren't as helpful or responsive as they used to be. 

For how long have I used the solution?

I've been dealing with the solution for more than 15 years at this point. It's been a while. 

What do I think about the stability of the solution?

The solution is very stable. It has good high availability and is very reliable. there are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

We have found the product to be scalable. If a company needs to expand it, it can do so. It's not a problem. 

How are customer service and support?

Recently, I haven't had any experience with Oracle's tech support. However, I have heard it has gone down in quality. It's harder to get in touch with them. The support requests take a lot of time to resolve. On top of that, the kind of expertise or knowledge that someone would expect from the team is a little bit of concern now. They aren't as knowledgeable as they used to be.

How was the initial setup?

While the solution used to be quite complex and difficult, now they have improved it. It's easier. That said, I can say it is still on the complex side.

What's my experience with pricing, setup cost, and licensing?

Generally, when you buy Oracle Database, and if you're buying it for your own data center on the on-prem side, you have to go by the processor cores and the list price is around $47,500 for the enterprise edition per core.

It is a perpetual license; it is not something that you worry about on monthly basis. That said, they do have options now for the subscription-based model, however, there are more data points to be looked at. They have an offering called the data cloud and customer which is a subscription-based model. They can give you hardware plus some software licenses as well.

When it comes to Oracle and all the licensing policy that they have is very complex, the type of audits that they do is not really something that people welcome. 

What other advice do I have?

We are a customer and an end-user.

In terms of deployments, you have an option to host it purely on-prem and you can arrange it to have some workloads on the cloud as well, as a hybrid approach. It is as if you are posting your databases on a private cloud in your own data center that way.

Normally, if someone has to look at different database options available, they would prefer an open-source product. They would go with Oracle if the application they want to host is not supporting any other database but Oracle. If a company has to go with Oracle, it is best to look into the possibility of hosting it on some cloud rather than on-prem.

I'd rate the solution at a seven out of ten. As a solution, it is not bad. The technology is great. It provides you with the features that you need. It is just that the cost and then the type of lock-in contract that you get into is not very attractive. As a product, from features and functionality alone, I would rate it a nine out of ten. However, when it comes to cost and other things, I'd rate it lower as there are open-source database options that are very good. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer929742 - PeerSpot reviewer
System support engineer at a financial services firm with 1,001-5,000 employees
Real User
Nov 27, 2021
Quick to deploy, reliable, and scalable
Pros and Cons
  • "The solution is very easy to use in general."
  • "I would like to see more integration with other databases and the cloud as well as Microsoft's Office 365."

What is our primary use case?

We primarily use the solution to house our database applications and as a part of our ERP. 

What is most valuable?

The solution has been scalable.

The stability is good. We find the product to be reliable. 

The solution is very easy to use in general.

Its initial setup is quite straightforward. The deployment is fast.

What needs improvement?

I would like to see more integration with other databases and the cloud as well as Microsoft's Office 365. It should have, for example, a certificate that is then authorized in Oracle Databases so that easy division will be possible with other cloud solutions.

For how long have I used the solution?

I've been using the solution for eight to ten years at this point. It's been about a decade, or just under. We've used it for a long time in general. 

What do I think about the stability of the solution?

The solution is reliable and quite stable. There are no bugs or glitches. It doesn't crash or freeze. The performance is great.

What do I think about the scalability of the solution?

The solution is quite scalable. It's not a problem if you need to expand. 

We have about 18 to 20 users on the product currently. We have managers, admins, and engineers on the product.

How are customer service and support?

We do occasionally deal with technical support. For example, in the case of the wrong data entered in the ERP, support is required to purge out the wrong information.

Which solution did I use previously and why did I switch?

We did not use a different solution previous to Oracle. We've always used Oracle. We started using it at version 6 around 2006 or 2007.

How was the initial setup?

The initial setup is straightforward and simple. The deployment takes a maximum of one and a half to two hours. It's not difficult.

We only have and need one person for deployment and maintenance tasks. 

What about the implementation team?

We are able to handle the installation ourselves. 

What's my experience with pricing, setup cost, and licensing?

We have a license for Oracle Database. You need one in order to use it.

What other advice do I have?

In terms of versions, we are using currently 11G and we are planning to move to 12G in a couple of months.

I'd rate the solution at a ten out of ten.

I would recommend this solution to others considering implementing it.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1715061 - PeerSpot reviewer
DGM Data Centre at a manufacturing company with 10,001+ employees
Real User
Nov 27, 2021
Reliable, scales well, and easy to install
Pros and Cons
  • "They continue to improve and are always introducing new features."
  • "More integration, in my opinion, would be beneficial."

What is our primary use case?

All of our critical databases are running on Oracle Database.

What is most valuable?

They continue to improve and are always introducing new features.

What needs improvement?

More integration, in my opinion, would be beneficial.

For how long have I used the solution?

I have been working with Oracle Database for 20 to 30 years.

Because we have a long-term contract with the software team, we are always up to date. It's always the most up-to-date version.

What do I think about the stability of the solution?

Because Oracle Database is incredibly stable, it has been used for 20 to 30 years.

What do I think about the scalability of the solution?

Oracle Database is a scalable solution.

It is being worked on by the development team. As a result, it's reaching our entire organization's population.

How are customer service and support?

I have never contacted technical support.

Which solution did I use previously and why did I switch?

Previously, we were using NetVault. We also use MySQL.

How was the initial setup?

The initial setup is very straightforward.

What about the implementation team?

We have the necessary expertise to set up and deploy this solution in-house.

What's my experience with pricing, setup cost, and licensing?

We have a subscription.

What other advice do I have?

I would recommend this solution to others.

I would rate Oracle Database an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1027761 - PeerSpot reviewer
Head Of Information Technology at a financial services firm with 501-1,000 employees
Real User
Nov 23, 2021
Stable, with good technical support, but very expensive
Pros and Cons
  • "The scalability is quite good."
  • "They should be putting more emphasis on the Windows platform. Usually, they run very well on the Linux platform, however, their performance on Windows is a little bit lower quality."

What is our primary use case?

We are using the solution for our online transaction system - that is debit cards - and we are using it for our loan origination system as well. There are two systems that are deployed on it and we are getting a good experience from it. 

What is most valuable?

The Data Guard feature is the most valuable aspect of the solution. 

The initial setup is pretty straightforward. 

The solution is stable.

The scalability is quite good. 

I have always found the technical support to be very helpful.

What needs improvement?

The solution is expensive. They should work at making the pricing more reasonable. 

They should be putting more emphasis on the Windows platform. Usually, they run very well on the Linux platform, however, their performance on Windows is a little bit lower quality.

They have to work on their flashback feature. Right now, it is a cumbersome process.

It is actually very heavy on the storage. If Oracle could do something about it, that would be great. 

For how long have I used the solution?

I've been using the solution for the last 23 years at this point. It's been over two decades. I've used it for a long time. 

What do I think about the stability of the solution?

The stability is quite good. there are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The product is quite scalable. You can add as many servers as you would like to. It's not a problem.

The product is not deployed for the user base. It is deployed for the backend service. The amount of actual users is only one or two people. 

We do not have plans to increase usage. The cost is too much of a factor now. I'm not sure if I will be using it anymore. 

How are customer service and support?

Technical support has been great. I am satisfied with the level of service we receive. 

Which solution did I use previously and why did I switch?

We have Oracle Database and SQL Central Server Database in our environment. We're moving to SQL based on the generally high cost of Oracle. 

How was the initial setup?

The initial setup is very straightforward.

I'm very comfortable with Oracle as well, so for me, it was very, very convenient. I can't speak to the end-user or a user with the lower skillset in terms of their capabilities of setting it up. However, if you have some experience with Oracle, it's not bad.

The deployment only takes 45 minutes to an hour. It doesn't take long.

What about the implementation team?

I have installed it personally and it is very straightforward. However, it is possible to use an integrator or consultant to get the proper assistance. 

What was our ROI?

We don't really calculate the ROI on the database itself. We calculate the ROI for the system. On whichever system is deployed on a database, we calculate it on a community basis. Therefore, of course, we get the ROI from whatever technology we deploy.

What's my experience with pricing, setup cost, and licensing?

While I'm a fan of Oracle as a solution, I am not a fan of the cost. It is very expensive. 

For medium to small organizations, the current cost might not be viable as compared to SQL Server, which is much cheaper than Oracle and provides approximately the same functionality that they have. 

You can choose a core-based license or a user-based license. There are no extra costs above the standard licensing fees. Typically it is a five-year contract that can be paid monthly or yearly. 

What other advice do I have?

We are a customer and an end-user.

I'd advise those considering the solution to always keep their logs on a different database. Also, they have to make sure the parameterization they do in their initial setup is very, very extensively thought out.

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1715652 - PeerSpot reviewer
Technical Specialist at a retailer with 10,001+ employees
Real User
Nov 20, 2021
Partitioning is most valuable, and it is stable and fairly easy to set up
Pros and Cons
  • "Partitioning is most valuable."
  • "The setup for Enterprise Manager Grid Control can be a bit easier."

What is our primary use case?

We use it for OLTP and data warehouses. We're using versions 10, 11, 12, and 19.

What is most valuable?

Partitioning is most valuable.

What needs improvement?

The setup for Enterprise Manager Grid Control can be a bit easier.

The additional options are expensive. If you want to buy a rack, partitioning, diagnostics, or tuning, those options are expensive, but it is difficult to say if it is a negative or not. We've bought the product, and we use it.

For how long have I used the solution?

I've been using Oracle Database for 30 years.

What do I think about the stability of the solution?

It is really stable. Its stability is fine, but just don't make any changes. The more changes you make and the more developers you've got, the more unstable it's going to be. So, if you've got a stable environment in terms of development, then it has to be stable.

What do I think about the scalability of the solution?

Scalability depends on how much money you've got. It depends on the quality of your hardware. Scalability is not an Oracle problem.

In terms of the number of users, we have maybe 5,000 people who we can log on to one system and put in expense claims. We don't have plans to increase its usage.

How are customer service and support?

They're normal. We don't make many calls. We have maybe six calls a year with Oracle support, which is not a lot. Our environment is pretty stable. It is really stable, and we haven't had any outages. When it is smooth sailing, it is easy.

How was the initial setup?

I did the setup, and it was fairly easy. I have been doing it over the last 17 years.

What about the implementation team?

I did the setup. For its maintenance, one and a half people are enough.

What's my experience with pricing, setup cost, and licensing?

You buy it when you need it, and then you pay the maintenance. We bought the licenses over 10 years ago. We haven't changed our licenses. We are not buying new licenses, and we are not looking at other devices. So, it is difficult to say whether it is cheap or expensive. There is nothing to compare to.

The additional options, such as a rack, partitioning, diagnostics, or tuning, are expensive.

What other advice do I have?

I would advise making sure that you train properly. I would rate this solution an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Oracle Database Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free Oracle Database Report and get advice and tips from experienced pros sharing their opinions.