Nice Actimize Fraud & Authentication Management Reviews

We use it to check all the options for our risk manager, like what kind of entitlements the users have. There are different rules. We use NICE to make that visible. We want to see what reports and options they can see. 

It has improved my organization because whenever there are transactions in high-risk countries that have a stricter set of rules, it alerts us to it. We can check to see if these are genuine transactions. If it's suspicious we can see if we need to block or prevent those transactions. Actimize helps to validate these checks. It prevents fraud and detection frauds.

The alerts are the most valuable feature because we get different alerts. Different data is fed to Actimize. It alerts us if a transaction happened from a certain place. 

We can pull out different management reports. We can get reports that tell us what users can view. 

I would like for it to proactively give suggestions or hints before initiating the transaction. It could make use of the data that has already occurred, like machine learning. It should learn patterns from specific countries. 

The stability is good. I don't see many issues or downtime. If you have complete access entitlement, you'll be able to perform all the activities and operations. I don't see any issues there.

It's not difficult to scale this application. Scalability not an issue. It is doable and it is achievable.

We used to contact support if we had issues. We would email them but we were not in direct contact. They would get the issue resolved.

I have worked with Global PAYplus. Actimize is for prevention and detecting suspicious activities. GPP is a payment processing engine. If it's a high-risk country, they put a hold on it. 

Actimize in itself is a full-fledged application that is required in addition to GPP as well.

The initial setup was moderate. It wasn't complex but wasn't too easy either. The deployment takes a day or two. Not more than ten people are required for the deployment. Their roles include data administrators, developers, integration leads, and product owners, and managers.

If there are huge transactions in terms of volume, the ROI is very good. It ultimately depends on how much volume is happening. For big banks, losses are high if even one or two transactions if result in fraud.

Whenever you do any transaction always double-check what you are entering like country codes or account numbers. One or two digits are based here and there and it will make a huge difference. You have to follow up. Be very careful of what you're entering.

I would rate Actimize an eight out of ten.

We are a financial institution and use this product as an anti-fraud solution. Actimize provides different solutions for different types of fraud, whether it's financing terrorists or money laundering. 

The banks are having a difficult time with all the fraud that is going on. Actimize provides a safe solution that helps keep their reputation intact. 

A valuable feature of this solution is how quickly it works, loading big data. Banks have a lot of data and it makes a difference when it can be loaded so efficiently and quickly. 

One of the issues with the product is that when the front end is down, the processes don't work. I think they could improve that. The front end doesn't have to be connected to the different processes because the processes go to the database. Sometimes the processes fail because of the front end and it creates a lot of problems. 

The interface is a little old, and sometimes slow depending on the client server and the RAM, for example, because Actimize requires a lot of hardware. They should solve that although I know that in the new version the interface has been improved. 

I've been using this solution for three years. 

I think the stability of the solution is very good. I think it's improving every year. 

We sometimes contact technical support, they're not bad. 

Actimize provides an out of the box solution that you can't touch, but you can modify it depending on the client's needs. The initial setup is straightforward because the user guide is complete. If you follow it and there are issues, it's generally because there's a problem with the server and not with Actimize. Initial deployment takes about three months although if a bank requires significant customization then full implementation can extend to a year or two, sometimes three. If a company requires just one solution, deployment time is reduced, but if you need nine solutions, that takes a lot of time.

We generally follow a similar implementation process each time unless the client has more specific requirements. I specialize in maintenance and support, which is important because if a process fails, you need someone who understands the solution, whether it's connected to disk space or other issues. Almost all our clients hire us for maintenance and support because you need it with Actimize. If you're deploying two or three solutions, you can have five or six people working on it, but if you require more, we have teams of 20 people who can implement. Three people is enough for maintenance.

The solution requires patience and a fair amount of work and study because there's nothing on the internet. It requires knowledge gained from studying the user guides and decision-making has to be based on that. There's nobody to ask and that's the most difficult part.

I would rate this solution a seven out of 10.