- Snort
- CARP
- Load balancing
- VPN
System Administrator at a media company with 1,001-5,000 employees
It's stable and features load balancing, although we've rebooted once in six months.
Pros and Cons
- "Reduced the cost of our firewall solution and enhanced throughput compared with similarly priced devices, with excellent stability and reliability."
What is most valuable?
How has it helped my organization?
- Reduced the cost of our firewall solution
- Enhanced throughput compared with similar priced devices
- Stability
- Reliability
What needs improvement?
I'm no expert on this subject, and the OS performs all that is required.
For how long have I used the solution?
I've used it for over one year.
Buyer's Guide
Netgate pfSense
March 2026
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
We've only had to do one reboot in six months.
What do I think about the scalability of the solution?
None as yet, because the solution hasn't reached capacity yet.
How are customer service and support?
I'm yet to use the official tech support as the community provides all that I have required.
Which solution did I use previously and why did I switch?
- Sonicwall
- Cisco ASA
We switched due to licensing costs and scalability.
How was the initial setup?
It's relatively simple and straightforward, with enough documentation avalable online for the average user to install and setup.
What was our ROI?
£2000+
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a tech services company with 51-200 employees
It supports multiple ISP's, making it good for implementation, but it doesn't allow FTP.
Pros and Cons
- "All the other features are good, and with it being free, it is very attractive to the users."
- "FTP was not allowed, and it didn't indicate during set up whether FTP was to be allowed or disabled."
Valuable Features
This product supports multiple ISP's, so it's good for implementation.
Improvements to My Organization
It's made us more productive.
Room for Improvement
FTP was not allowed, and it didn't indicate during set up whether FTP was to be allowed or disabled.
Use of Solution
I've used it for about one year.
Stability Issues
The stability is good.
Scalability Issues
The stability is good.
Customer Service and Technical Support
The technical support is good.
Pricing, Setup Cost and Licensing
It's free.
Other Advice
All the other features are good, and with it being free, it is very attractive to the users.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Netgate pfSense
March 2026
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,728 professionals have used our research since 2012.
Network and Transmission Engineer at a tech services company
We've found multiple features, such as multi-WAN capability and dynamic DNS, valuable, but the load balancing of multiple networks could be improved.
Pros and Cons
- "PfSense software has the flexibility to integrate into wide area on a worldwide range of hardware."
- "Load balancing of multiple networks."
What is most valuable?
- Firewall
- State Table
- Network Address Translation (NAT)
- High Availability
- Multi-WAN
- Server Load Balancing
- Virtual Private Network (VPN)
- PPPoE Server
- Reporting and Monitoring Applications
- Dynamic DNS
- Captive Portal
- DHCP Server and Relay
How has it helped my organization?
The reporting and monitoring applications improve our organization.
What needs improvement?
Load balancing of multiple networks
For how long have I used the solution?
3 Year
What was my experience with deployment of the solution?
Compatibility Issues
What do I think about the stability of the solution?
None
What do I think about the scalability of the solution?
None
How are customer service and technical support?
Customer Service:
None
Technical Support:Excellent
Which solution did I use previously and why did I switch?
Yes
How was the initial setup?
Simplest
What about the implementation team?
Extraordinary
What's my experience with pricing, setup cost, and licensing?
pfSense software has the flexibility to integrate into wide area on a worldwide range of hardware. Among all monitoring and firewalls application. I haven't see powerful tools like PfSense.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior System Administrator at a government with 501-1,000 employees
Kernel support for laptop features need to be updated, but it offers true processor power at low energy cost.
Pros and Cons
- "We switched as we needed more power (as traffic, bandwidth and user accounts grew), pfSense was one good clear substitute, and Cisco is too expensive if you want real throughput power, and it was too hard to administrate when we compared it with pfSense."
- "It was impossible to get some USB stuff to work."
What is most valuable?
- Battery backup
- True processor power at low energy cost
- Expansion possibilities
- Low noise emission
How has it helped my organization?
We like it mostly for being able to use BSD compiled software inside it. It is flexible, fast, powerful and full of features, such as an easy proxy filter, and clustering along with an easy and well developed web based interface.
What needs improvement?
Kernel support for laptop features, USB/Firewire ethernet cards, and specially built in WLAN cards. If the WLAN functions work properly, pfSense makes a perfect "repeater" or controlled and robust accessed point with built in QoS and firewall. Wider support for 3G and 4G USB cards as backup networks would be nice too. It was impossible to get some USB stuff to work.
For how long have I used the solution?
We've used it for two years, with an HP Elitebooks 8350 for battery backup.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
I got terrible kernel crashes on HP laptops while trying to setup WLAN, but it worked better on Fujitsu ones.
What do I think about the scalability of the solution?
It has worked as expected so far.
How are customer service and technical support?
Customer Service:
I have never needed it.
Technical Support:I have never used it.
Which solution did I use previously and why did I switch?
We have mostly used Cisco products. Their products feels like we are back in the stoneage when compared to pfSense. We switched as we needed more power (as traffic, bandwidth and user accounts grew). pfSense was one good clear substitute, and Cisco is too expensive if you want real throughput power, and it was too hard to administrate when we compared it with pfSense. also, anyone can learn pfSense pretty fast because of the intuitive web interface), and there is never trouble with invalid licenses. The features like IPS (snort/suricata) are well developed and can be used for free or at a small cost for extra security. The most valuable of all though, is that we could recycle old hardware to make our perfect firewalls, reducing the hardware cost.
How was the initial setup?
It was easy.
What about the implementation team?
We implemented these ourselves.
What's my experience with pricing, setup cost, and licensing?
It's hard to say. The setup goes pretty fast and, once you know the hardware to be used, it will work, so there was no significant amount of time there. The laptops used in this project were already recycled and had enough power for us to make a cluster and be happy with them, so it pretty much only cost us the price of some 3G modems and some USB network interfaces. Maybe not more than 200 Euros per machine.
Which other solutions did I evaluate?
We evaluated IPCop and m0n0wall. We took a vote on our team and pfSense won the deal.
What other advice do I have?
If you are unsure, do a labtest before you implement it. If you are still stuck on the traditional "stoneage" products, you may get amazing results.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Professional Internship - System Engineer at a tech services company with 51-200 employees
It's simple and easy to understand to begin using.
Pros and Cons
- "It provided us with better security."
Valuable Features:
It's easy to access and configure in general. As for features, the firewall and security options were valuable. These are valuable because I like simple things that are easy to work with, as too much difficulty or too much constraint is not good, and boring.
Improvements to My Organization:
It provided us with better security.
Use of Solution:
I used it for two months.
Deployment Issues:
There were no issues during the time I used it.
Stability Issues:
There were no issues during the time I used it.
Scalability Issues:
There were no issues during the time I used it.
Customer Service:
It was straightforward because it's simple and easy to understand to begin using.
Implementation Team:
We used a vendor team who had a good amount of knowledge,
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
I find PfSense to be just what it claims to be. An enterprise class firewall for the world to enjoy for free! It has all the features and none of the costs. If you understand network engineering concepts, PfSense is your "Swiss-Army-Knife"
Need a firewall? PfSense
Need to do static routing? PfSense
Need to route with RIPv2, RIPng, BGP or OSPF? PfSense
Need VPNs? PfSense Yes that includes GRE tunnels over IPSEC
Need Dynamic DNS Clients? PfSense
Need enhanced object tracking for static routing? PfSense
Need multiple WAN connections load balanced? PfSense
Need traffic shaping? PfSense
Need a proxy server? PfSense
Need IDS? PfSense... install the snort package
I've only listed a few of the things it can do. It's been my home router firewall for 10 years.
I recommend it to SOHO owners and home IT enthusiasts alike whom are on a tight budget. It's got a great interface and it's rock stable. It'll run like a dream on an Intel P3 Processor with 640 Megabytes of RAM installed. It works great on a multitude of used / outdated hardware and offers paid support if you can't do the research/reading yourself. What else could you possibly ask for?
Senior IT Architect at a university with 5,001-10,000 employees
Unfortunately, my experience with pfSense hasn’t been so good. Operational-wise it's fine but I've had issues with firmware upgrades.
Pros and Cons
- "If you’re running pfSense, just do the upgrade; I’m beginning to have more faith in the pfSense upgrade process!"
- "Unfortunately, my experience with pfSense hasn’t been so good."
I must be getting quite comfortable with upgrading pfSense. I just finished an upgrade from 2.2 to 2.2.1, and only midway remembered that I hadn’t done a config export and backup. Just the last upgrade exercise, I was still very paranoid about something that might go wrong. I would set aside time for the upgrade, make backups, and cross my fingers.
This should have been the way, always, that firmware, or device software, get upgraded. You just do it, and it should just work. The upgrade process should test that everything is good to go, and let you know if anything is amiss, before commencing the upgrade.
In the unlikely event that something does go wrong after starting the upgrade, there should be some automatic rollback, returning the system to its original state, leaving the user with no more than a small annoyance that the upgrade did not happen.
Unfortunately, my experience with pfSense hasn’t been so good. By and large, everything about pfSense has been good, operational-wise. It’s just that I’ve not been very lucky with the firmware upgrades.
Version 2.2.1 is a minor upgrade. There are a number of security fixes, but none terribly critical. The recent SSL FREAK vulnerability doesn’t affect version 2.2. However, there’s no reason why you should skip this version either. If you’re running pfSense, just do the upgrade. I’m beginning to have more faith in the pfSense upgrade process!
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Chief at a construction company with 1,001-5,000 employees
The pfSense OS is stable, but if the service packages are not updated to their new version when the OS is updated, we can't use those features.
Pros and Cons
- "Network security and speed have both improved."
- "Customer Service: 5/10. Technical Support: 5/10."
What is most valuable?
- Load balancer
- Multi-WAN
How has it helped my organization?
Network security and speed have both improved.
For how long have I used the solution?
I've been using it since 2010. I have used both the free version (5/10) and as a gold member (9/10).
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
When they make an update available, the problem is that pfSense service packages are not updated, it's just the OS. The pfSense OS is stable, but if the service packages are not updated to their new version when the OS is updated, we can't use those features.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
5/10.
Technical Support:5/10.
Which solution did I use previously and why did I switch?
We used -
- Debian IPtables
- Squid
- I7 Patch
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Hi,
SG-4860 pfSense® Security Gateway Appliance which we bought.
Also could u please tell me how will contact pfsense support?
Is there any on call facility to pfsense?
How many times they will support if we device buy?
Regards,
Giridharreddy Daida.
CEO & Founder at a tech services company with 51-200 employees
It was very straightforward to implement but the RadiusServer needs to be improved.
Pros and Cons
- "pfSense made my life easier for controlling users and their bandwidth."
- "RadiusServer needs some work done."
What is most valuable?
- Captive Portal
- DHCP
How has it helped my organization?
pfSense made my life easier for controlling users and their bandwidth. My internet is not misused anymore.
What needs improvement?
RadiusServer needs some work done.
For how long have I used the solution?
I've been using it for five years.
What do I think about the stability of the solution?
I've never had any problems.
What do I think about the scalability of the solution?
Yes I did.
How are customer service and technical support?
Since it's open source, the only support is available in public forums.
Which solution did I use previously and why did I switch?
I used different routers, but because I wasn’t happy, I was trying different solutions and I found this one which was the most effective of all those I tried.
How was the initial setup?
It was very straightforward.
What about the implementation team?
I did it on my own.
What's my experience with pricing, setup cost, and licensing?
It was free.
Which other solutions did I evaluate?
I looked at many hardware solutions.
What other advice do I have?
Go ahead and just implement it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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Long time pfSense user here... to counter on your comment about Laptop support, it's not meant to be ran on Laptops, hence the lack of features you were looking for concerning the laptops you had it installed on. Throw it on a NUC, Server, Atom, a Desktop or even a VM and it's going to be perfect. Pushing two servers at work with dual - dual 10G Chelsio cards. (2 10G ports for WAN and 2 10G ports for LAN in LACP each).