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reviewer1257072 - PeerSpot reviewer
Senior Business Analyst at a tech services company with 501-1,000 employees
Real User
Allows us to create dashboards that provide insights about operations and different transactions for top management
Pros and Cons
  • "The user experience is easy. Users get familiar with it quickly."
  • "Sometimes while developing, the front end is not easily customizable and it has limitations. We cannot go and do any UI we want. We have to stick to the limitations of the product."

What is our primary use case?

The use case is mainly creating the dashboard for the organization's data transaction and its data project. We create dashboards on top of this data for the top management.

I am using the latest version.

The solution can be deployed on cloud or on-premises. It depends on what the client wants and if it's available.

We have around 10 to 15 people using this solution in our organization.

How has it helped my organization?

Microsoft BI provides insights about the normal day-to-day work from operations or different transactions. It depends on the organization's business. It provides insights for top management to help them make more accurate decisions.

What is most valuable?

The user experience is easy. Users get familiar with it quickly.

What needs improvement?

Sometimes while developing, the front end is not easily customizable and it has limitations. We cannot go and do any UI we want. We have to stick to the limitations of the product.

It's user friendly, but it does have its limitations. A designer cannot dream of anything they want to do and just go and do it. The dashboard has to look a specific way. If we can make the front end more flexible, that would be good because it's on the server. Clients are asking for a better UI, but it has its limitations.

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Microsoft Power BI
August 2025
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For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

The stability is good. The solution is being used daily, on a moderate to high level in our organization.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Technical support is good.

Which solution did I use previously and why did I switch?

Sometimes I work with Qlik Sense, which is another BI tool.

How was the initial setup?

Initial setup was straightforward.

What about the implementation team?

Our technical team completed the deployment. It was all done in-house. Deployment only required two people.

What other advice do I have?

I would rate this solution 8 out of 10.

The solution is reliable, maintainable, and scalable. It has good performance. The security is good. The only thing would be improving the front-end limitation, which prevents us from designing a UI that can match what the client wants. Be aware of the product's limitations so you don't promise the clients anything that the product itself cannot do.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Gurkan ONAY - PeerSpot reviewer
Associate Director BI-EPM at a tech services company with 51-200 employees
Real User
Affordably priced, user-friendly, and simple to install
Pros and Cons
  • "There is also a chart store where we can download charts, which is extremely useful."
  • "The default parameters of the prompt could be improved by including a dynamic option."

What is our primary use case?

We get our reports from, NetSuite, and we prepare resource forecast and finance dashboard reports in Microsoft BI.

What is most valuable?

The most valuable feature is the ease of use. It is very easy to use.

It is very user-friendly.

There is also a chart store where we can download charts, which is extremely useful.

I don't believe it needs additional features. It appears to be adequate for the reporting tool. It appears to be fine.

What needs improvement?

The default parameters of the prompt could be improved by including a dynamic option. We are unable to select any default parameters or it is not dynamic, so we must manually select that prompt value. For instance, there is a year prompt, and if it needs to be changed, someone will have to open Microsoft BI in edit mode to update it. If you have a dynamic option, it makes things a lot easier.

For how long have I used the solution?

I have been using Microsoft BI for three years.

I work with the most recent update.

What do I think about the stability of the solution?

Microsoft BI is a stable solution.

What do I think about the scalability of the solution?

We have not tried to scale this solution.

In our company, we have ten users.

We use this solution on a daily basis.

How are customer service and support?

We have not contacted technical support.

How was the initial setup?

The initial setup is very simple. It only takes five minutes to deploy.

Other than refreshing the dataset, it does not require any maintenance.

What's my experience with pricing, setup cost, and licensing?

Microsoft BI is not expensive. It is affordable.

There are no additional costs.

What other advice do I have?

If they are looking for a reporting tool that is easy to use and expandable in terms of charts, or new charts, they should use Microsoft BI, because there are many charts on the market that they can download and use very easily.

I would Microsft BI a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Microsoft Power BI
August 2025
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Senior Manager: ICT Compliance at DEPARTMENT OF PUBLIC SERVICE AND ADMINISTRATION
Real User
Top 20
Stable, easy to use solution for streamlining business processes
Pros and Cons
  • "The solution is very easy to use."
  • "I would like for there to be some type of user manual that shows steps on how to navigate the solution."

What is most valuable?

The solution is very easy to use.

What needs improvement?

I would like for there to be some type of user manual that shows steps on how to navigate the solution.

For how long have I used the solution?

This is my third year working with Power BI.

What do I think about the stability of the solution?

The product is very stable so far.

What do I think about the scalability of the solution?

The product is scalable. We currently have about two hundred users.

How are customer service and support?

I am satisfied with Microsoft's support.

Which solution did I use previously and why did I switch?

I did not use another solution previously.

How was the initial setup?

We have three support staff for maintenance.

What's my experience with pricing, setup cost, and licensing?

I believe that the price is reasonable, at least for an enterprise solution.

What other advice do I have?

This is a solution that I would recommend because it is easy to use and they will be able to streamline their business processes.

I would rate this a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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IT RM at KNV
Real User
Dashboards allow for reporting to higher levels of management, and navigation is simple enough for ordinary users
Pros and Cons
  • "We encourage end users to use Power BI because it's quite easy for them to interact with the menus and the navigation bar. Even for ordinary users, they can create their own dashboard using Power BI."
  • "There's always room for improvement for Microsoft Power BI, especially for the UX and the menus to make it more accessible to business users."

What is our primary use case?

The IT department has dashboards for reporting to the higher levels of management.

The solution is deployed on a hybrid model: cloud-based and on-premise. We always get the latest version because we have the Enterprise Agreement with Microsoft.

What is most valuable?

We encourage end users to use Power BI because it's quite easy for them to interact with the menus and the navigation bar. Even for ordinary users, they can create their own dashboard using Power BI.

What needs improvement?

There's always room for improvement for Microsoft Power BI, especially for the UX and the menus to make it more accessible to business users. These improvements wouldn't be too technical.

For how long have I used the solution?

I have been using Microsoft BI for a very long time—since it was first released.

What do I think about the stability of the solution?

The solution is stable enough, but I think Tableau has a better interactive UX and user experience. We are not using Tableau right now.

We have tens of thousands of users, and we are willing to increase the number of users.

How are customer service and support?

Support is amazing.

Which solution did I use previously and why did I switch?

I have experience with Tableau.

What's my experience with pricing, setup cost, and licensing?

The license is on a yearly basis.

What other advice do I have?

I would rate this solution 8 out of 10. I would recommend this solution for others. 

We don't have any other solution out there right now, so I would say we are satisfied with it. There are some disadvantages, some weaknesses of Microsoft Power BI that we have addressed to the Microsoft team.

The IT department has a good relationship with the Microsoft team, so they always give input to Microsoft's department teams.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1247253 - PeerSpot reviewer
DGM IT at a manufacturing company with 5,001-10,000 employees
Real User
Easy to use solution
Pros and Cons
  • "The data can be accessed from anywhere."
  • "I would like to see a more user-friendly interface with Microsoft BI."

What is our primary use case?

Our company is a manufacturing firm. We have an ERP running in our company. I develop the reports for the business that include sales, stock and production related information. These dashboards are used for analytics purposes by management, enabling them to make decisions regarding the products and business improvement.

We use the BI text file and summarize the information on dashboards to help management make the right decisions for the business. The information includes production figures, running status, forecasts and actual positions. 

We have 10  users of this solution.

What is most valuable?

The most valuable feature of Microsoft BI is the ease of use. The data can be accessed from anywhere. We control access through Office 365.

What needs improvement?

I would like to see a more user-friendly interface with Microsoft BI. Microsoft does regular updates, new features are added every month or so.

For how long have I used the solution?

I have been using Microsoft BI for one year.

What do I think about the stability of the solution?

Microsoft Power BI is stable with no issue.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Overall, technical support is good.

Which solution did I use previously and why did I switch?

Prior to using Microsoft BI, we had been using OBIEE. Oracle is a complicated product with poor visuals. Comparing with Microsoft BI, we found Microsoft to have better handling, graphics, features, and easier development and coding. 

How was the initial setup?

The initial deployment of Microsoft BI was relatively easy. We installed it to the machine and connected it to our Oracle database.

What about the implementation team?

We were able to install the solution ourselves internally.

What's my experience with pricing, setup cost, and licensing?

Microsoft BI requires licenses.

What other advice do I have?

Microsoft Power BI is an easy product. If you have some idea about the business intelligence solutions and some technical knowledge, it is a self-deployed solution.

I would rate the solution an 8 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer936228 - PeerSpot reviewer
Manager- Projects at a computer software company with 10,001+ employees
Real User
Dashboards are easy to use
Pros and Cons
  • "The dashboards of Microsoft BI are easy to use."
  • "Microsoft BI has its own challenges in terms of user interface and how quickly somebody can learn how to use it."

What is our primary use case?

My company uses Microsoft BI's dashboards. We build them for the business and the operations team. We have four to five customers using this solution.

What is most valuable?

The dashboards of Microsoft BI are easy to use.

What needs improvement?

I would like to see the usability improved with Microsoft BI. Microsoft BI has its own challenges in terms of user interface and how quickly somebody can learn how to use it.

For how long have I used the solution?

I have been using Microsoft BI for four years.

What do I think about the stability of the solution?

Microsoft Power BI is stable compared to any other business subjects or any other tools.

What do I think about the scalability of the solution?

Any Microsoft project is scalable. 

How are customer service and support?

Technical support has been good.

Which solution did I use previously and why did I switch?

We have used QlikView. Microsoft BI's dashboards are easier to use and not as complex.

How was the initial setup?

The initial setup of Microsoft BI is straightforward and easy to install. We install ourselves.

What other advice do I have?

I would recommend Microsoft BI. The dashboards are not that complex and are easy to use. 

I would rate this solution an 8 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Assistant General Manager at ELEVATE Solutions Limited
Real User
Easy to manage and simple to set up with good customization potential
Pros and Cons
  • "We have found that the reporting and publishing are great."
  • "You need to purchase upgraded support separately."

What is our primary use case?

We are using the product for some data tasks such as data binding and reporting. That's it.

What is most valuable?

The customization and management are very easy. 

We have found that the reporting and publishing are great. Sometimes people like to use the report for their teams.

The initial setup is quick and easy.

The solution is scalable.

It's reliable and the performance has been good.

The cost of the product is not too high.

What needs improvement?

You need to purchase upgraded support separately.

The marketing will need to increase more now. Power BI is a good product, however, from Microsoft, and I'm not getting too much marketing information about new features or anything like that. People don't know the capabilities and they really should.

What do I think about the stability of the solution?

We find the solution to be stable. There are no bugs or glitches. It doesn't crash or freeze. it's reliable.

What do I think about the scalability of the solution?

The product can scale. It's not an issue.

How are customer service and support?

You do need to purchases specific support in order to get a good amount of attention. If you are a company that needs 24/7 support, you need to pay for it.

The basic support is good, although it is a little slow. 

The Microsoft support model has it set up so that a first call will only get a user to their ambassador. Okay. Their ambassador will not have too much knowledge. They just identify what is the issue then they escalate to their team. Microsoft support could improve their services to attempt to have a first call resolution. Right now, in most cases, the first call resolution is not possible.

Which solution did I use previously and why did I switch?

We did not use a different solution previously.

How was the initial setup?

Power BI is a fast application. Therefore, the setup is very, very easy. You just license it, sign up, and you can use it.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. It's not overly expensive, although you will need to pay for extra support if you think you will need assistance regularly.

Which other solutions did I evaluate?

We only looked at Microsoft. We did not consider other options. 

What other advice do I have?

We are Microsoft partners.

I would rate the solution at an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
BI Consultant at a manufacturing company with 1,001-5,000 employees
Real User
DAX and M Query makes impossible things possible, but is overall lacking in visual standardization
Pros and Cons
  • "Everything that's in M Query and DAX is the heart of Power BI because with these tools you can make up for a lot of other missing features."
  • "There is no specific area that I have a problem with. It's just that, with whatever feature you come across, every visual has its own formatting and behavior. What you get in one visual for a feature, you don't seem to get in another."

What is our primary use case?

I am a Power BI technical senior developer and consultant and I use Power BI to provide solutions for my clients.

What is most valuable?

Everything that's in M Query and DAX is the heart of Power BI because with these tools you can make up for a lot of other missing features. When I say "missing features", I mean it in the sense that, even if you don't have a direct feature to do something, there are quite a few workarounds that you can figure out with DAX and M Query to make different situations work. I think these two are really the soul of the tool because they make a lot of impossible things possible.

What needs improvement?

There's a lot of room for improvement because Power BI is a new tool and hasn't really been in the market for that long, especially considering alternative tools such as MicroStrategy or Tableau which have been around for more than a decade. Because Power BI is younger than those tools, I feel it hasn't reached a certain level of maturity that comes with time and it is lacking in quite a few areas which I'm hoping will be seen to in the future, given how it has been progressing so far with its new releases.

There is no specific area that I have a problem with. It's just that, with whatever feature you come across, every visual has its own formatting and behavior. What you get in one visual for a feature, you don't seem to get in another.

When it comes to the feature's functionality, that's all fine, but, say, for instance, that you want to go ahead and turn off only the sub totals and not the grand totals. This might not be immediately possible, especially if you are working in a project where your technical solution is the backend site which the users don't quite care about. What they care about is what they see and interact with, and the visuals and formatting (and visual settings) at hand are what really matter to them.

This is where I think standardization really needs to come in. Basic stuff like being able to selectively turn on or off only the sub totals or grand totals. There should be certain formatting options which should be standard across every visual. What options you get here, you should also get over there, for example. These are simple things, but many a time it's something the end user takes very seriously. They generally do not care about what's happening in the background with regard to the calculations and everything else.

In essence, the standard visualizations should have features and options in common with one another, even when it comes to other visualization tools such as bar charts and line charts. These are all pretty basic visualization features, and giving them some standard way to be customized will make them as capable and competitive as what other tools allow you to do. Of course, you can do this if you add your own custom visuals from the library, but when it comes to basic default stuff, they should at least be deep enough in terms of standard customization to compete.

Right now it seems like they're trying to add a lot of features, but at the expense of losing out on the essence of the basics. The basics in Power BI should be equally as good as the basics in any other tool, and in this case I believe it to be a problem of adding more depth to certain features. The width, and variety, of features is not a problem for me. Whatever features are already available need to be deep enough to work with comfortably, and I feel this is where Microsoft needs to direct its focus.

For how long have I used the solution?

I have been in the BI world for about six or seven years now and for the last few years it's all been Power BI for me.

How are customer service and support?

Their support is a little slow in the sense that when I post a question to them, I don't get a response as fast as I'd like. Unless you're a premium user and you've got a dedicated technical support team — that's a different thing.

When it comes the usual Microsoft bugs, they generally don't come up with solutions too quickly. And many a time they don't even have a running solution; some bug fixes will probably only be part of the next release. Even then, however, the new releases are themselves often not terribly stable. Whenever you get a new feature, you almost know that this one's not going to work as perfectly as you would want it to. So you just have to wait for the next one, and that's what it is. It takes a little while to stabilize. This kind of thing, along with their support in general, can probably be sped up a little bit.

Which solution did I use previously and why did I switch?

I am certified in MicroStrategy and have worked with it for several years. However, most of the business I am getting lately is all Power BI.

In my experience, everybody is switching from either MicroStrategy to Power BI or Tableau to Power BI. I'm hearing and seeing this going on in the market, for some very good reasons. I'm no longer working with MicroStrategy, but not because I don't like it. It's simply that I'm not getting enough work in that area.

How was the initial setup?

Setup is very easy. In Power BI that's one thing you will find across the board when using it. It is very easy in terms of getting something done. Even complex things can be done in a pretty easy way and there's no complex challenge in it.

What's my experience with pricing, setup cost, and licensing?

The pricing is good. It's pretty competitive because I have worked on a few other tools as well, and Power BI is on the cheaper side.

That said, many times people are attracted by its affordable price tag, but then they see that it doesn't do everything they want and they conclude that that was the reason why it was so cheap. There's a problem with this kind of thinking, because even though it might not have everything, the price is still on the cheaper side compared to other analysis products like MicroStrategy. The complete suite of features from MicroStrategy is very costly, but at the same time there's no doubt that it can achieve a lot.

What you get with Power BI is that you start to find that even simple stuff requires a lot of gymnastics to achieve because there's no in-built, straightforward feature for it and you need to come up with a workaround. There are a few too many workarounds needed for my comfort, but otherwise it's a very good tool and it's one of my favorites. The pricing is competitive for a reason.

What other advice do I have?

If you are looking for tabular reporting, then Power BI is not the tool for you. This isn't something that Microsoft speaks much about, and in my experience, if you want to do tabular reporting then there first has to be something in Power BI which can actually take loads of data and print it out on visuals in a tabular way, which is currently lacking. Power BI is really designed for analytical dashboarding and that's what it does best. For tabular reporting, on the other hand, it's better to just get the data exported out into Excel and do the rest there.

I would rate Microsoft PowerBI a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Download our free Microsoft Power BI Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free Microsoft Power BI Report and get advice and tips from experienced pros sharing their opinions.