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reviewer1257072 - PeerSpot reviewer
Senior Business Analyst at a tech services company with 501-1,000 employees
Real User
Allows us to create dashboards that provide insights about operations and different transactions for top management
Pros and Cons
  • "The user experience is easy. Users get familiar with it quickly."
  • "Sometimes while developing, the front end is not easily customizable and it has limitations. We cannot go and do any UI we want. We have to stick to the limitations of the product."

What is our primary use case?

The use case is mainly creating the dashboard for the organization's data transaction and its data project. We create dashboards on top of this data for the top management.

I am using the latest version.

The solution can be deployed on cloud or on-premises. It depends on what the client wants and if it's available.

We have around 10 to 15 people using this solution in our organization.

How has it helped my organization?

Microsoft BI provides insights about the normal day-to-day work from operations or different transactions. It depends on the organization's business. It provides insights for top management to help them make more accurate decisions.

What is most valuable?

The user experience is easy. Users get familiar with it quickly.

What needs improvement?

Sometimes while developing, the front end is not easily customizable and it has limitations. We cannot go and do any UI we want. We have to stick to the limitations of the product.

It's user friendly, but it does have its limitations. A designer cannot dream of anything they want to do and just go and do it. The dashboard has to look a specific way. If we can make the front end more flexible, that would be good because it's on the server. Clients are asking for a better UI, but it has its limitations.

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May 2025
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For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

The stability is good. The solution is being used daily, on a moderate to high level in our organization.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Technical support is good.

Which solution did I use previously and why did I switch?

Sometimes I work with Qlik Sense, which is another BI tool.

How was the initial setup?

Initial setup was straightforward.

What about the implementation team?

Our technical team completed the deployment. It was all done in-house. Deployment only required two people.

What other advice do I have?

I would rate this solution 8 out of 10.

The solution is reliable, maintainable, and scalable. It has good performance. The security is good. The only thing would be improving the front-end limitation, which prevents us from designing a UI that can match what the client wants. Be aware of the product's limitations so you don't promise the clients anything that the product itself cannot do.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Gurkan ONAY - PeerSpot reviewer
Associate Director BI-EPM at a tech services company with 51-200 employees
Real User
Affordably priced, user-friendly, and simple to install
Pros and Cons
  • "There is also a chart store where we can download charts, which is extremely useful."
  • "The default parameters of the prompt could be improved by including a dynamic option."

What is our primary use case?

We get our reports from, NetSuite, and we prepare resource forecast and finance dashboard reports in Microsoft BI.

What is most valuable?

The most valuable feature is the ease of use. It is very easy to use.

It is very user-friendly.

There is also a chart store where we can download charts, which is extremely useful.

I don't believe it needs additional features. It appears to be adequate for the reporting tool. It appears to be fine.

What needs improvement?

The default parameters of the prompt could be improved by including a dynamic option. We are unable to select any default parameters or it is not dynamic, so we must manually select that prompt value. For instance, there is a year prompt, and if it needs to be changed, someone will have to open Microsoft BI in edit mode to update it. If you have a dynamic option, it makes things a lot easier.

For how long have I used the solution?

I have been using Microsoft BI for three years.

I work with the most recent update.

What do I think about the stability of the solution?

Microsoft BI is a stable solution.

What do I think about the scalability of the solution?

We have not tried to scale this solution.

In our company, we have ten users.

We use this solution on a daily basis.

How are customer service and support?

We have not contacted technical support.

How was the initial setup?

The initial setup is very simple. It only takes five minutes to deploy.

Other than refreshing the dataset, it does not require any maintenance.

What's my experience with pricing, setup cost, and licensing?

Microsoft BI is not expensive. It is affordable.

There are no additional costs.

What other advice do I have?

If they are looking for a reporting tool that is easy to use and expandable in terms of charts, or new charts, they should use Microsoft BI, because there are many charts on the market that they can download and use very easily.

I would Microsft BI a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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May 2025
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Senior Manager: ICT Compliance at DEPARTMENT OF PUBLIC SERVICE AND ADMINISTRATION
Real User
Top 20
Stable, easy to use solution for streamlining business processes
Pros and Cons
  • "The solution is very easy to use."
  • "I would like for there to be some type of user manual that shows steps on how to navigate the solution."

What is most valuable?

The solution is very easy to use.

What needs improvement?

I would like for there to be some type of user manual that shows steps on how to navigate the solution.

For how long have I used the solution?

This is my third year working with Power BI.

What do I think about the stability of the solution?

The product is very stable so far.

What do I think about the scalability of the solution?

The product is scalable. We currently have about two hundred users.

How are customer service and support?

I am satisfied with Microsoft's support.

Which solution did I use previously and why did I switch?

I did not use another solution previously.

How was the initial setup?

We have three support staff for maintenance.

What's my experience with pricing, setup cost, and licensing?

I believe that the price is reasonable, at least for an enterprise solution.

What other advice do I have?

This is a solution that I would recommend because it is easy to use and they will be able to streamline their business processes.

I would rate this a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT RM at KNV
Real User
Dashboards allow for reporting to higher levels of management, and navigation is simple enough for ordinary users
Pros and Cons
  • "We encourage end users to use Power BI because it's quite easy for them to interact with the menus and the navigation bar. Even for ordinary users, they can create their own dashboard using Power BI."
  • "There's always room for improvement for Microsoft Power BI, especially for the UX and the menus to make it more accessible to business users."

What is our primary use case?

The IT department has dashboards for reporting to the higher levels of management.

The solution is deployed on a hybrid model: cloud-based and on-premise. We always get the latest version because we have the Enterprise Agreement with Microsoft.

What is most valuable?

We encourage end users to use Power BI because it's quite easy for them to interact with the menus and the navigation bar. Even for ordinary users, they can create their own dashboard using Power BI.

What needs improvement?

There's always room for improvement for Microsoft Power BI, especially for the UX and the menus to make it more accessible to business users. These improvements wouldn't be too technical.

For how long have I used the solution?

I have been using Microsoft BI for a very long time—since it was first released.

What do I think about the stability of the solution?

The solution is stable enough, but I think Tableau has a better interactive UX and user experience. We are not using Tableau right now.

We have tens of thousands of users, and we are willing to increase the number of users.

How are customer service and support?

Support is amazing.

Which solution did I use previously and why did I switch?

I have experience with Tableau.

What's my experience with pricing, setup cost, and licensing?

The license is on a yearly basis.

What other advice do I have?

I would rate this solution 8 out of 10. I would recommend this solution for others. 

We don't have any other solution out there right now, so I would say we are satisfied with it. There are some disadvantages, some weaknesses of Microsoft Power BI that we have addressed to the Microsoft team.

The IT department has a good relationship with the Microsoft team, so they always give input to Microsoft's department teams.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1247253 - PeerSpot reviewer
DGM IT at a manufacturing company with 5,001-10,000 employees
Real User
Easy to use solution
Pros and Cons
  • "The data can be accessed from anywhere."
  • "I would like to see a more user-friendly interface with Microsoft BI."

What is our primary use case?

Our company is a manufacturing firm. We have an ERP running in our company. I develop the reports for the business that include sales, stock and production related information. These dashboards are used for analytics purposes by management, enabling them to make decisions regarding the products and business improvement.

We use the BI text file and summarize the information on dashboards to help management make the right decisions for the business. The information includes production figures, running status, forecasts and actual positions. 

We have 10  users of this solution.

What is most valuable?

The most valuable feature of Microsoft BI is the ease of use. The data can be accessed from anywhere. We control access through Office 365.

What needs improvement?

I would like to see a more user-friendly interface with Microsoft BI. Microsoft does regular updates, new features are added every month or so.

For how long have I used the solution?

I have been using Microsoft BI for one year.

What do I think about the stability of the solution?

Microsoft Power BI is stable with no issue.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Overall, technical support is good.

Which solution did I use previously and why did I switch?

Prior to using Microsoft BI, we had been using OBIEE. Oracle is a complicated product with poor visuals. Comparing with Microsoft BI, we found Microsoft to have better handling, graphics, features, and easier development and coding. 

How was the initial setup?

The initial deployment of Microsoft BI was relatively easy. We installed it to the machine and connected it to our Oracle database.

What about the implementation team?

We were able to install the solution ourselves internally.

What's my experience with pricing, setup cost, and licensing?

Microsoft BI requires licenses.

What other advice do I have?

Microsoft Power BI is an easy product. If you have some idea about the business intelligence solutions and some technical knowledge, it is a self-deployed solution.

I would rate the solution an 8 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer936228 - PeerSpot reviewer
Manager- Projects at a computer software company with 10,001+ employees
Real User
Dashboards are easy to use
Pros and Cons
  • "The dashboards of Microsoft BI are easy to use."
  • "Microsoft BI has its own challenges in terms of user interface and how quickly somebody can learn how to use it."

What is our primary use case?

My company uses Microsoft BI's dashboards. We build them for the business and the operations team. We have four to five customers using this solution.

What is most valuable?

The dashboards of Microsoft BI are easy to use.

What needs improvement?

I would like to see the usability improved with Microsoft BI. Microsoft BI has its own challenges in terms of user interface and how quickly somebody can learn how to use it.

For how long have I used the solution?

I have been using Microsoft BI for four years.

What do I think about the stability of the solution?

Microsoft Power BI is stable compared to any other business subjects or any other tools.

What do I think about the scalability of the solution?

Any Microsoft project is scalable. 

How are customer service and support?

Technical support has been good.

Which solution did I use previously and why did I switch?

We have used QlikView. Microsoft BI's dashboards are easier to use and not as complex.

How was the initial setup?

The initial setup of Microsoft BI is straightforward and easy to install. We install ourselves.

What other advice do I have?

I would recommend Microsoft BI. The dashboards are not that complex and are easy to use. 

I would rate this solution an 8 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Assistant General Manager at ELEVATE Solutions Limited
Real User
Easy to manage and simple to set up with good customization potential
Pros and Cons
  • "We have found that the reporting and publishing are great."
  • "You need to purchase upgraded support separately."

What is our primary use case?

We are using the product for some data tasks such as data binding and reporting. That's it.

What is most valuable?

The customization and management are very easy. 

We have found that the reporting and publishing are great. Sometimes people like to use the report for their teams.

The initial setup is quick and easy.

The solution is scalable.

It's reliable and the performance has been good.

The cost of the product is not too high.

What needs improvement?

You need to purchase upgraded support separately.

The marketing will need to increase more now. Power BI is a good product, however, from Microsoft, and I'm not getting too much marketing information about new features or anything like that. People don't know the capabilities and they really should.

What do I think about the stability of the solution?

We find the solution to be stable. There are no bugs or glitches. It doesn't crash or freeze. it's reliable.

What do I think about the scalability of the solution?

The product can scale. It's not an issue.

How are customer service and support?

You do need to purchases specific support in order to get a good amount of attention. If you are a company that needs 24/7 support, you need to pay for it.

The basic support is good, although it is a little slow. 

The Microsoft support model has it set up so that a first call will only get a user to their ambassador. Okay. Their ambassador will not have too much knowledge. They just identify what is the issue then they escalate to their team. Microsoft support could improve their services to attempt to have a first call resolution. Right now, in most cases, the first call resolution is not possible.

Which solution did I use previously and why did I switch?

We did not use a different solution previously.

How was the initial setup?

Power BI is a fast application. Therefore, the setup is very, very easy. You just license it, sign up, and you can use it.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. It's not overly expensive, although you will need to pay for extra support if you think you will need assistance regularly.

Which other solutions did I evaluate?

We only looked at Microsoft. We did not consider other options. 

What other advice do I have?

We are Microsoft partners.

I would rate the solution at an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
reviewer1753443 - PeerSpot reviewer
Cloud business Director at a tech services company with 51-200 employees
Reseller
Easily customizable, good reporting, and offers self-serve analytics
Pros and Cons
  • "The amount of customization that you can do is good, and it's relatively straightforward to do."
  • "The look and feel should be updated in terms of the types of dashboards and graphs that you can produce. They aren't as visual as some of its competitors."

What is our primary use case?

We are a solution provider and Microsoft BI is one of the products that we implement for our customers. It is used for customized dashboarding, reporting, and self-serve analytics, on a broad scale in enterprise.

What is most valuable?

The amount of customization that you can do is good, and it's relatively straightforward to do. People with limited experience in terms of coding can implement this themselves. If an organization doesn't have a high amount of skill, internally, then it's something that they can still spin up themselves, relatively well.

What needs improvement?

It could be changed to the point where it's more suited for self-serve analytics.

The look and feel should be updated in terms of the types of dashboards and graphs that you can produce. They aren't as visual as some of its competitors.

For how long have I used the solution?

I have been selling and using Microsoft BI for approximately two years.

What do I think about the stability of the solution?

Microsoft BI is a stable solution.

What do I think about the scalability of the solution?

This product is scalable.

We have dozens of customers that use it.

How are customer service and support?

The Microsoft technical support is not great. You need to have a partner in place that's able to handle these services for you. Customers aren't going to get answers quick enough if they're going directly to the vendor.

Which solution did I use previously and why did I switch?

I have experience with a couple of other similar products but I'd only downloaded the free versions of these tools to play around with. One of these is Tableau.

Tableau is a solution that would be used more at the enterprise scale. It may be more suitable for analytics. 

These days, from a visual perspective in terms of analytics, dashboards, and customized dashboards, I tend to use Google products.

How was the initial setup?

The complexity of the installation depends on what you're using it for. If you're doing anything relatively complex, such as working with AI or machine learning, then you would probably want to have a specialist service provider do it for you.

We've seen that people are tending to use solutions that compete with it, just because they are easier to automate. From a large-scale point of view, the installation could be simpler.

That said, in its simplest form, it can be used for self-serve analytics.

What about the implementation team?

A company can handle the deployment and maintenance in-house on its own. Or, if they're doing a large-scale project, they might be in need of two engineers.

What's my experience with pricing, setup cost, and licensing?

My customers pay a yearly licensing fee.

From a cost point of view, it's competitive in the enterprise space, although it's not as competitive when you add up all of the additional costs. Things like integrations cost extra and it's probably where Microsoft makes more of the money.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Buyer's Guide
Download our free Microsoft Power BI Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Microsoft Power BI Report and get advice and tips from experienced pros sharing their opinions.