Ibrahin Gamal - PeerSpot reviewer
IT Specialist at ITE Corp
Real User
A scalable solution useful for encryption and integration with other solutions
Pros and Cons
  • "The ease of administering and integrating the solution is great."
  • "The integration between Active Directory and BitLocker could be better."

What is our primary use case?

Our primary use case for this solution is encryption. The solution is deployed on-premises.

What is most valuable?

The ease of administering and integrating the solution is great.

What needs improvement?

The product could be improved by simplifying the implementation process and the integration between Active Directory and BitLocker could be better.

For how long have I used the solution?

We have been using this solution for two years and are currently using the latest version.

Buyer's Guide
Microsoft BitLocker
April 2024
Learn what your peers think about Microsoft BitLocker. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. Currently, we have approximately 800 users using this solution, and six people are required for maintenance.

How are customer service and support?

We don't have experience with customer service and support.

How was the initial setup?

The initial setup is easy and takes approximately one to two days. A day for implementation and a second day for compliance.

What about the implementation team?

The solution was implemented in-house.

What's my experience with pricing, setup cost, and licensing?

We use the System Center Configuration Manager, which is free. So we don't need a license for BitLocker.

What other advice do I have?

I rate this solution an eight out of ten. The solution is good but can be improved by simplifying the implementation process. I recommend it to people who may not be able to afford high license costs.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Information Technology Specialist at Calculus System Sarl
Real User
A cost-effective solution to protect data from physical theft, but the encryption process is slow
Pros and Cons
  • "The most valuable feature is the TPM (Trusted Platform Module), which makes the PC security stronger because somebody who is not from the team cannot access the PC without the decryption PIN."
  • "If the encryption was faster then it would make the experience more pleasant."

What is our primary use case?

I am a solution provider in Congo and I propose products such as Microsoft BitLocker to my customers.

My clients use this solution to protect their data in cases where computers are stolen. In this region, theft of computers from companies is quite common and the data that is stored needs to be protected.

What is most valuable?

The most valuable feature is the TPM (Trusted Platform Module), which makes the PC security stronger because somebody who is not from the team cannot access the PC without the decryption PIN. If the hard drive is removed from the computer then the data is still encrypted, and even a USB key can be protected by using this solution. This makes my customers very happy.

This solution is not cost-effective and it is easy to implement.

It is very easy to deploy BitLocker on machines that are running Microsoft Windows Server 2012 because it can be done automatically.

What needs improvement?

It takes a very long time to encrypt a disk, so I think that speed is something that can be improved. It can take more than two hours to encrypt a disk with one terabyte of data. When my clients are working, they don't really like having to look at a progress bar to tell them that the disk is in the process of being encrypted. If the encryption was faster then it would make the experience more pleasant.

I would like to be able to secure the hard drives of virtual machines.

Securing data transfer such as email and the more general internet connection would be very good.

They should improve the hybrid-cloud security and protect the network instead of just securing the computers.

For how long have I used the solution?

I have been working with Microsoft BitLocker for less than a year.

What do I think about the stability of the solution?

I have not heard any feedback from my clients with respect to stability.

What do I think about the scalability of the solution?

This solution scales easily. The server is centralized and every computer that joins the domain is automatically inserted. Each one is automatically configured and synchronized.

My customers are generally small companies with less than one thousand employees, so it would not be very easy to test scalability beyond that.

How are customer service and technical support?

I have not been in contact with technical support. Rather, I use the forum to get information. They have great documentation, as well.

Which solution did I use previously and why did I switch?

My client was not using another solution prior to this one. I proposed three different products, but they chose BitLocker because it is free. IT is not well understood by the clients in my country, so we need to offer services and they have to be at a low cost. They most often prefer to use solutions that are free, or included with Microsoft Windows.

How was the initial setup?

It is very easy to set up and deploy Microsoft BitLocker.

You have to set up the central server, and the configuration may take a day or two. After this, all of you have to do is go to every employee and then launch it, after they choose a personal PIN.

I had some technical issues with one of my deployments, but everything was working properly by the end of the first day. My issues arose because not all of the PCs had an updated version of Windows 10, so it took me some time to work out how to do the upgrades properly. It is important because TPM 2.0 is not supported in Legacy. 

That was the very odd part of the solution, and what we needed to do was to make sure that all of the PCs had the same type of Windows license. Once this was done properly, most of the PCs could be encrypted at the same time. It still required going to every PC though, because each needs to be given a PIN and configured. This was a disruption to some of the employees and it would be better if IT had total control, being able to do this from a central server and then simply notifying each user of their PIN. If there were one thousand employees then this would take a really long time.

What about the implementation team?

We perform the deployment of Microsoft BitLocker for our customers. Because each PC has to be checked after the server is running, it is easier to have more than one person to do this. I normally take one or two of my colleagues to assist me with this.

What's my experience with pricing, setup cost, and licensing?

This solution is included with Microsoft Server and my clients did not have to pay for anything extra.

Which other solutions did I evaluate?

I am somewhat familiar with other solutions such as those by McAfee, Digital Guardian, and Trend Micro Endpoint Encryption. However, I do not know these products as well as Microsoft BitLocker.

Once I obtain certification on some of these other solutions, I will propose them to my clients as well. Digital Guardian is something that I have been reading about lately, and it looks very good.

What other advice do I have?

The encryption solution was not something that I was really informed about, but I decided to study it and then propose it to my customers.

I propose two different deployment models; the cloud and on-premises. The internet connection fees here are expensive, so many people prefer to deploy on-site.

My advice for anybody who is implementing this solution is to have a good idea of what they want to do, prepare for it, and go for it. It is not really complex, yet it is a very rich solution to deploy.

The biggest lesson that I have learned from using Microsoft BitLocker is that it can help a lot of people, but it is not very well known. People need to be familiarized with this solution through discussion. Engaging customers and proposing it to them will really help with the security of IT infrastructure in an enterprise. You can secure all of your data, the transfer of your data, and even USB keys.

This may not be the best solution, but it is easy to deploy and easy to grow.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft BitLocker
April 2024
Learn what your peers think about Microsoft BitLocker. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
769,479 professionals have used our research since 2012.
Loyiso Gura - PeerSpot reviewer
Microsoft SureStep Ambassador at 4Sight Dynamics Africa
Real User
Top 10
Helps with data production and pricing is fair
Pros and Cons
  • "While it helps mitigate unauthorized data access by enhancing file and system protection through encryption, the tool is really enhanced with the combination of other Microsoft Security and Compliance features like data labeling."
  • "Microsoft BitLocker needs to be an all-inclusive solution. For example, a Trusted Platform Module (TPM) cryptoprocessor is required to use Bitlocker with your computer which keeps Bitlocker from adoption beyond Windows."

What is our primary use case?

We use the product for data protection. 

What is most valuable?

The tool's most valuable feature is its ability to label data. 

While it helps mitigate unauthorized data access by enhancing file and system protection through encryption, the tool is really enhanced with the combination of other Microsoft Security and Compliance features like data labeling.

What needs improvement?

Microsoft BitLocker needs to be an all-inclusive solution. For example, a Trusted Platform Module (TPM) cryptoprocessor is required to use Bitlocker with your computer which keeps Bitlocker from adoption beyond Windows.

For how long have I used the solution?

I have been working with the product for three years. 

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten. 

What do I think about the scalability of the solution?

We have 400 users for Microsoft BitLocker. I rate the tool's scalability a nine out of ten. 

How was the initial setup?

I rate Microsoft BitLocker's deployment a seven out of ten. It is straightforward and is a matter of following guidance. You need three to four resources to handle the tool's deployment. Deployment takes around a week and a half to complete. 

What's my experience with pricing, setup cost, and licensing?

Microsoft BitLocker's pricing is fair; I rate it a four out of ten. 

What other advice do I have?

I rate the product a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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PeerSpot user
Network engineer at Techmcc
Real User
Top 20
A simple, easy-to-use solution that is easy to set up and has good tech support
Pros and Cons
  • "I like the simplicity and ease of use of this solution."
  • "The customizations could be more flexible."

What is our primary use case?

I implement Microsoft BitLocker to provide and manage security for my clients.

What is most valuable?

I like the simplicity and ease of use of this solution. 

What needs improvement?

The customizations could be more flexible. 

For how long have I used the solution?

I have been using this solution for six months. 

What do I think about the stability of the solution?

The solution has good stability. 

What do I think about the scalability of the solution?

I think the solution is scalable. There are about 15 operations engineers using this solution in my company. 5 customer care engineers handle the maintenance of the solution. 

How are customer service and support?

The technical support is good. 

How was the initial setup?

The initial setup is easy. 

What about the implementation team?

Implementation takes about two weeks with a partner. 

What's my experience with pricing, setup cost, and licensing?

We have a yearly license, but I don't know how much it costs.

What other advice do I have?

This is a good product and I would recommend it. 

I would rate this solution as a nine out of ten. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Administration Specialist at Alatau Innovations
Real User
Top 20
Great support, mostly reliable, and helps with encryption
Pros and Cons
  • "Technical support is excellent."
  • "The initial setup is complex."

What is our primary use case?

We just start on BitLocker. It is a native Microsoft encryption tool.

What is most valuable?

The stability seems good when everything goes right.

Technical support is excellent.

What needs improvement?

We need to increase the data disc a bit, not all of it, as we tried to test some special software views. We had a problem with the disc. The disc may be damaged. We can lose information. This has just happened once. It’s not standard.

The initial setup is complex.

I want them to include the encryption of the data disc.

For how long have I used the solution?

We’ve used the solution for about a month. We just started to test it.

What do I think about the stability of the solution?

Aside from the one disc failure, it’s been pretty stable.

What do I think about the scalability of the solution?

I have not tested any cases in terms of scalability.

I’m not sure if there are plans to increase usage just yet.

We have a small team of 25 employees that are using it.

How are customer service and support?

I haven’t really contacted them that much, however, when I did, in June, they were exceptional. I had my questions answered in ten minutes or so. They are very quick and very helpful.

Which solution did I use previously and why did I switch?

We previously tried McAfee.

How was the initial setup?

It’s not a straightforward setup. It’s a bit complex.

What about the implementation team?

We did not have any setup help just yet. We’ve been doing it all in-house.

What's my experience with pricing, setup cost, and licensing?

I’m not sure of the exact cost of the setup.

What other advice do I have?

I'm not sure which version of the solution we’re using.

We are gold partners.

We test on-premises. However, we plan to use the Microsoft cloud with Bitlocker on it.

I’d advise users to read the documentation. Otherwise, you can get many problems. You also have to be careful with encryption cases.

I’d rate the solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Manager - ICT at a insurance company with 51-200 employees
Real User
Free to use with Windows 10 and easy to set up but needs to be easier to manage
Pros and Cons
  • "It's my understanding that the initial setup is straightforward."
  • "At the end of it all, we are looking for something that can be easier to manage."

What is our primary use case?

We primarily use the solution for endpoint encryption.

What is most valuable?

We were using the solution due to the fact that it was free with the machines that have Windows 10. As an organization, we were not paying money to have it. If you have Windows 10 you don't have to worry about paying at all.

It's my understanding that the initial setup is straightforward.

What needs improvement?

I was looking for a better solution. It's my understanding that if you're just to generate that endpoint encryption and you just run it normally, it may not give you the actual protection you need as you don't have a centralized server.

At the end of it all, we are looking for something that can be easier to manage. Everything that you need to do manually can end up being an issue. If it's a product that can be automated, I would be happier with it. Right now, with the way it is arranged, it's a bit manual as it isn't centralized.

For how long have I used the solution?

I joined this company a year ago. I've used it just for a few months due to COVID, as we have not been using it. It's just been used for a few months; less than a year.

How are customer service and technical support?

I have not contacted technical support directly. I've mandated other team members to deal with them. On our side, the colleague who actually implemented the solution is also the point person who deals with technical issues.

He's reached out to Microsoft's technical support n the past. Last week, for example, he was engaged with them about some automation issues and about centralizing the solution.

However, due to the fact I haven't spoken with them, I can't speak to how helpful or responsive they are.

Which solution did I use previously and why did I switch?

At a previous company, I had used Symantec Endpoint Encryption.

How was the initial setup?

While I did not personally set up the solution myself, it's my understanding that the process is not overly complex. My colleague managed the process, and for them, it was quite straightforward. They didn't run into any issues. A company, in general, should be able to do it quite easily.

What's my experience with pricing, setup cost, and licensing?

The solution is completely free and available through Windows 10. We are not paying any licensing fees to use it.

What other advice do I have?

We are just a customer and an end-user. We don't have a business relationship with Microsoft.

We have not gone to a server model, like running it through a centralized location. This is due to the fact that we decided to deploy it normally through creating encryption keys and sharing those keys so that we are able to access the machine using the keys themselves.

It has not been fully loaded across the company as we are looking for solutions that can work for us as a main solution.

What I wanted us to do, whether it was via BitLocker or Symantec or whichever tool, was to have a centralized administration so that we are able to create those keys and are able to share them. We also want to be able to control them from a centralized location. That's the type of solution I'm looking for. I do not want things to be done manually. Centralized administration is very good for that.

Before I can recommend the solution, I would want to understand it fully. I'm working with my colleague to be able to understand what is its strengths and its weaknesses are. Most companies want simple tools that don't cost a lot of money. I haven't used this tool too much, and therefore can't properly evaluate it. We're currently hoping we can roll it out in a better way. That remains to be seen.

From what I have seen so far, I would rate the solution at a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Technical Associate at Intimesolutions
Real User
Top 5Leaderboard
Comes bundled with other Microsoft products, offers good encryption, and is reliable
Pros and Cons
  • "It comes bundled with other Microsoft solutions."
  • "They should offer better login capabilities that are more secure."

What is our primary use case?

This solution is for endpoint encryption. It helps us avoid data loss. 

What is most valuable?

Having encryption has been great. It's very useful. It's 256-bit encryption. It's very hard to break it to get at the data itself. 

It's stable and reliable. 

The solution can scale.

It comes bundled with other Microsoft solutions.

Technical support is okay. 

What needs improvement?

They should offer better login capabilities that are more secure. Right now, they only offer SSO. They need to offer multi-factor authentication. 

The support could be a bit faster. 

For how long have I used the solution?

I've been working with the solution for six months. 

What do I think about the stability of the solution?

The solution is very stable. 

There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is very scalable. It comes inside a Microsoft bundle, and if you buy a bundle big enough, one that already fits your company's needs, then it will fit your encryption needs. 

We have six clients using the solution at this time. 

How are customer service and support?

The support is pretty standard. It's fine. We have to wait one or two hours once we've created tickets. Of course, we would like them to be a bit faster.

How was the initial setup?

The initial setup is a bit complex. It works on Windows, yet it may not be compatible with other operating systems.

We deployed the solution over the last eight months. We keep getting more customers and continue to implement it. 

We also manage the solution for the clients. 

What's my experience with pricing, setup cost, and licensing?

In orer to buy ButLocker, you need to buy some other Microsoft products. It's not a standalone product. 

Typically, customers pay a monthly licensing fee.

What other advice do I have?

The product is good at protecting data. I'd rate it nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Product Manager at Axoft Ukraine
Real User
Secure, good user functionality, is easy to install, and is reliable
Pros and Cons
  • "The most valuable feature of this solution is the protection and ease of use."
  • "Some of the technical internal functions, such as encryption protocols or something similar, could be improved."

What is our primary use case?

All of our hard drives are BitLocker-protected, and we use only protected USB sticks. We have no right to put unprotected USB sticks in our work notebooks, we must install password locks on the device and for notebook usage. I don't have any special knowledge or experience with such encryption, but I know that all of my hard drives are secure.

We use Microsoft BitLocker for security. If I lose my work computer or it is stolen, no one will be able to read the files on my hard drive.

I have a unique password.

What is most valuable?

The most valuable feature of this solution is the protection and ease of use. 

All I have to do is enter my password and create passwords for my USB sticks.

I don't see where any improvements in this software are needed, because I'm not sure what else we can use. The functionality is straightforward.

What needs improvement?

Some of the technical internal functions, such as encryption protocols or something similar, could be improved. But it makes no difference in terms of functionality for us or users.

For how long have I used the solution?

I am not sure how long this solution was used before me, but I've been with the company for three years. 

I have been working with Microsoft BitLocker for almost three years.

I am not aware of the version we are using, I would have to consult with our system administrator.

I know we use some public clouds, but I'm not sure where the server for host encryption software is located.

What do I think about the stability of the solution?

I am aware that the solution works and is configured by a centralized server. I don't have to do anything with it. It would be a concern for our system administrators.

What do I think about the scalability of the solution?

It's very scalable and doesn't have to be done manually because of the centralized tool for administration.

Which solution did I use previously and why did I switch?

We have some experience with complete data protection and endpoint encryption, but we are using standard features like Windows, and Bitdefender.

How was the initial setup?

The initial setup is very simple. I would rate it a five out of five.

Which other solutions did I evaluate?

We evaluated, and use Microsoft BitLocker and McAfee Complete Data Protection, but our primary software tool is Microsoft BitLocker.

What other advice do I have?

Microsoft BitLocker is a good solution.

I would rate Microsoft BitLocker a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft BitLocker Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2024
Buyer's Guide
Download our free Microsoft BitLocker Report and get advice and tips from experienced pros sharing their opinions.