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Head of Customer Service at Elogixa Technology
Real User
Top 20
Protects company data through encryption
Pros and Cons
  • "We use Microsoft BitLocker for our endpoints, including laptops."
  • "Instead of integrating with a third party, Microsoft BitLocker should have its own mechanism to safeguard the systems when they are not accessible for a long time."

What is most valuable?

We use Microsoft BitLocker for our endpoints, including laptops.

What needs improvement?

Instead of integrating with a third party, Microsoft BitLocker should have its own mechanism to safeguard the systems when they are not accessible for a long time.

For how long have I used the solution?

Our organization has been using Microsoft BitLocker for a long time, and we have been solutioning it for the last three to four years.

How are customer service and support?

We get immediate responses from the technical support team, and we haven't seen anything getting escalated. The support team should provide quick, permanent solutions.

Buyer's Guide
Microsoft BitLocker
May 2025
Learn what your peers think about Microsoft BitLocker. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

The solution’s pricing is reasonable.

What other advice do I have?

I would recommend the solution to other users. Nowadays, data is key to any company, and safeguarding data is the top priority. I would recommend that organizations use Microsoft BitLocker encryption to protect their data.

Microsoft BitLocker's recovery options have improved greatly over the last five to ten years. The solution's recovery works faster and does not cause too much downtime for the end user.

Overall, I rate the solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
Usman Rasool - PeerSpot reviewer
VP - Head Enterprise Technology Infrastructure at MCB Islamic Bank Ltd.
Real User
A stable solution for data protection, but the technical support should be improved
Pros and Cons
  • "We have not seen any bugs or glitches, so the stability is good."
  • "The people at the first level of support refer you to articles that do not pertain to the problem at hand."

What is our primary use case?

Our primary use case is data encryption and protection.

What needs improvement?

The price of this solution should be more competitive.

The first level of technical support needs to be improved.

For how long have I used the solution?

We have been using the Microsoft OS at the endpoints for five years.

What do I think about the stability of the solution?

We have not seen any bugs or glitches, so the stability is good.

What do I think about the scalability of the solution?

The scalability is good. We have approximately 500 users in a variety of roles and positions.

How are customer service and technical support?

We have been in touch with technical support many times and we are not satisfied, to be honest. Their first-level support is pathetic. The people at the first level of support refer you to articles that do not pertain to the problem at hand.

When it comes to level-two and level-three support, it is good.

Which solution did I use previously and why did I switch?

We have also used a similar solution by Kaspersky.

What other advice do I have?

The suitability of this solution depends on the feature requirements of the organization and what they are looking for.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
Buyer's Guide
Microsoft BitLocker
May 2025
Learn what your peers think about Microsoft BitLocker. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Manager at a energy/utilities company with 1,001-5,000 employees
Real User
Top 20
A stable solution that helps with data encryption
Pros and Cons
  • "The tool has improved the starting up of our notebooks and end-user devices."
  • "I would like to see improvement in the solution's central management of passwords. Currently, we install it separately."

What is our primary use case?

We use the solution for data encryption. 

How has it helped my organization?

The tool has improved the startup of our notebooks and end-user devices. 

What needs improvement?

I would like to see improvement in the solution's central management of passwords. Currently, we install it separately. 

For how long have I used the solution?

I have been working with the solution for more than one year. 

What do I think about the stability of the solution?

I would rate the tool's stability a nine out of ten. 

What do I think about the scalability of the solution?

I would rate the solution's scalability an eight out of ten. My company has more than 3000 users for the tool. 

How was the initial setup?

The tool's setup is quite difficult I would rate the tool's setup around three to four out of ten. We had to deploy the solution on thousands of machines. Hence, we implemented it in phases. 

What's my experience with pricing, setup cost, and licensing?

The solution is priced low. I would rate the product's pricing one out of ten. 

What other advice do I have?

I would rate the solution a nine out of ten. The solution is a Microsoft product and Microsoft should be able to help rectify any issues in the future. It has a similar integration as that of Microsoft. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
Ibrahin Gamal - PeerSpot reviewer
IT Specialist at ITE Corp
Real User
A scalable solution useful for encryption and integration with other solutions
Pros and Cons
  • "The ease of administering and integrating the solution is great."
  • "The integration between Active Directory and BitLocker could be better."

What is our primary use case?

Our primary use case for this solution is encryption. The solution is deployed on-premises.

What is most valuable?

The ease of administering and integrating the solution is great.

What needs improvement?

The product could be improved by simplifying the implementation process and the integration between Active Directory and BitLocker could be better.

For how long have I used the solution?

We have been using this solution for two years and are currently using the latest version.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable. Currently, we have approximately 800 users using this solution, and six people are required for maintenance.

How are customer service and support?

We don't have experience with customer service and support.

How was the initial setup?

The initial setup is easy and takes approximately one to two days. A day for implementation and a second day for compliance.

What about the implementation team?

The solution was implemented in-house.

What's my experience with pricing, setup cost, and licensing?

We use the System Center Configuration Manager, which is free. So we don't need a license for BitLocker.

What other advice do I have?

I rate this solution an eight out of ten. The solution is good but can be improved by simplifying the implementation process. I recommend it to people who may not be able to afford high license costs.

Disclosure: My company has a business relationship with this vendor other than being a customer:

PeerSpot user
it_user757422 - PeerSpot reviewer
Microsoft (Active Directory) Consultant at a logistics company with 5,001-10,000 employees
Consultant
Prevents Unauthorised Access to Corporate Data

What is our primary use case?

Protect corporate data on devices (Laptops, Desktops, Tablets).
every week 100's of corporate devices lost just at airports and every device got personal/corporate data, its very important to protect such data from unauthorised use, hence is the solution to implement Microsoft Bitlocker Administration and Monitoring (MBAM)

How has it helped my organization?

I delivered three projects where the business does not have any encryption mechanism in place if the company or an employee lost any of the device, there are chances someone could view sensitive data. After the Microsoft BitLocker Administration and Monitoring (MBAM) implementation, in such cases, any unauthorised person will not be able to access the data.

If you already have older version of MBAM in place, there is an option to move existing keys over to new server which is great.

What is most valuable?

All keys stored centerally in database (SQL), option to have PIN / Enhanced PIN / USB Drives.

What needs improvement?

Microsoft Bitlocker Administration and Monitoring (MBAM) is one of the best solution available in the marekt to protect corporate data

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Since it is a Microsoft product, there are no compatibility issues. Once planned well, it is a straightforward implementation.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

There is not much support unless a business has got a Premier support contract in place.

Which solution did I use previously and why did I switch?

MBAM is the only solution that I have used for encryption.

How was the initial setup?

You need to know the technical aspects and have a good understanding of Microsoft Client/Server OS. If you know that, then yes, it is pretty straightforward.

What was our ROI?

Well worth and perfect solution specially align with GDPR.

What's my experience with pricing, setup cost, and licensing?

It is part of Microsoft Desktop Optimization Pack (MDOP) and economical compare to similar products.

Which other solutions did I evaluate?

No, we do not.

What other advice do I have?

Look at TechNet for relevant documentation and test many times before implementing in your production environment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
it_user1011 - PeerSpot reviewer
Manager of Data Center at a insurance company with 51-200 employees
Vendor
Bitlocker made us believe that having physical possession of a system is not total possession of the data.

Valuable Features:

1. Bitlocker is easy to use. You start the wizard by right-clicking the drive and selecting “Turn on Bitlocker”. 2. Bitlocker encrypts the content of any drive and makes your data secure and safe. 3. The option of using either strong passphrase or smartcard to encrypt/decrypt the drive bring flexibility in terms of choice 4. Bitlocker recovery key can either be printed and stored in a secure place or stored in a drive. 5. In a Windows server environment, the combination of Bitlocker and Group Policy enforces the encryption of removable drives across the network. 6. It is free to Windows users provided your OS supports it.

Room for Improvement:

1. Although, drive encryption could be running in the background, it took a long time to encrypt a drive. 2. Bitlocker is available to Windows Ultimate / Enterprise edition only. Other edition of Windows should enjoy this facility My job functions involve writing scripts that I mostly apply to client’s computers both standalone and networked. I store most of these scripts in a flash drive to reduce the task of writing it at the client end. My major challenge was in securing the flash drive. In the past I had a case where a staff member wiped most of his important files, by unknowingly clicking on one of the scripts in the flash drive he collected from me. This incident almost caused me to lose my job.

Other Advice:

In order to avoid such an experience in the future, I was forced to search for a free tool that would help me encrypt my drive. Bitlocker was all we needed. To be sincere, I am not disappointed deploying the tool. All my drives are now encrypted. There is no fear of losing my job as a result of unauthorized access to my flash drives, and any other drives. Bitlocker also enabled us to encrypt the drive hosting the operating systems of our mobile users. All that the PC needs, is to be Trusted Platform Module (TPM) compliant, or rather, have a USB stick that contains the keys. This provides additional security to the systems.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
it_user758688 - PeerSpot reviewer
it_user758688Principal at a tech services company with 1,001-5,000 employees
Real User

I completely agree.

Milan Turinic - PeerSpot reviewer
IT manager at Milan Turinič
Real User
Top 20
A High-Performing Solution to mitigate Unauthorized Data Access on lost or Stolen Computers
Pros and Cons
  • "It is an encryption tool and provides security."
  • "They can improve the security of the application and include an encryption disk in the next feature."

What is most valuable?

It is an encryption tool and provides security.               

What needs improvement?


They can improve the security of the application and include an encryption disk in the next feature.

For how long have I used the solution?

I have been using Microsoft BitLocker for the last two years.

What do I think about the stability of the solution?

The stability is satisfactory but I would rate it eight out of ten.

What do I think about the scalability of the solution?


I would rate the scalability of Microsoft BitLocker eight out of ten.

How are customer service and support?

I have never contacted support myself, but they are extremely well-supported.

How would you rate customer service and support?

Positive

How was the initial setup?


I am not in the admin position but the solution is easy to install.

What other advice do I have?

I would rate the overall product eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
reviewer1535043 - PeerSpot reviewer
Manager - ICT at a insurance company with 51-200 employees
Real User
Free to use with Windows 10 and easy to set up but needs to be easier to manage
Pros and Cons
  • "It's my understanding that the initial setup is straightforward."
  • "At the end of it all, we are looking for something that can be easier to manage."

What is our primary use case?

We primarily use the solution for endpoint encryption.

What is most valuable?

We were using the solution due to the fact that it was free with the machines that have Windows 10. As an organization, we were not paying money to have it. If you have Windows 10 you don't have to worry about paying at all.

It's my understanding that the initial setup is straightforward.

What needs improvement?

I was looking for a better solution. It's my understanding that if you're just to generate that endpoint encryption and you just run it normally, it may not give you the actual protection you need as you don't have a centralized server.

At the end of it all, we are looking for something that can be easier to manage. Everything that you need to do manually can end up being an issue. If it's a product that can be automated, I would be happier with it. Right now, with the way it is arranged, it's a bit manual as it isn't centralized.

For how long have I used the solution?

I joined this company a year ago. I've used it just for a few months due to COVID, as we have not been using it. It's just been used for a few months; less than a year.

How are customer service and technical support?

I have not contacted technical support directly. I've mandated other team members to deal with them. On our side, the colleague who actually implemented the solution is also the point person who deals with technical issues.

He's reached out to Microsoft's technical support n the past. Last week, for example, he was engaged with them about some automation issues and about centralizing the solution.

However, due to the fact I haven't spoken with them, I can't speak to how helpful or responsive they are.

Which solution did I use previously and why did I switch?

At a previous company, I had used Symantec Endpoint Encryption.

How was the initial setup?

While I did not personally set up the solution myself, it's my understanding that the process is not overly complex. My colleague managed the process, and for them, it was quite straightforward. They didn't run into any issues. A company, in general, should be able to do it quite easily.

What's my experience with pricing, setup cost, and licensing?

The solution is completely free and available through Windows 10. We are not paying any licensing fees to use it.

What other advice do I have?

We are just a customer and an end-user. We don't have a business relationship with Microsoft.

We have not gone to a server model, like running it through a centralized location. This is due to the fact that we decided to deploy it normally through creating encryption keys and sharing those keys so that we are able to access the machine using the keys themselves.

It has not been fully loaded across the company as we are looking for solutions that can work for us as a main solution.

What I wanted us to do, whether it was via BitLocker or Symantec or whichever tool, was to have a centralized administration so that we are able to create those keys and are able to share them. We also want to be able to control them from a centralized location. That's the type of solution I'm looking for. I do not want things to be done manually. Centralized administration is very good for that.

Before I can recommend the solution, I would want to understand it fully. I'm working with my colleague to be able to understand what is its strengths and its weaknesses are. Most companies want simple tools that don't cost a lot of money. I haven't used this tool too much, and therefore can't properly evaluate it. We're currently hoping we can roll it out in a better way. That remains to be seen.

From what I have seen so far, I would rate the solution at a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

PeerSpot user
Buyer's Guide
Download our free Microsoft BitLocker Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Microsoft BitLocker Report and get advice and tips from experienced pros sharing their opinions.