One of our reasons to use the product is its cloud service. Our usage is mainly on the cloud and we like the benefits that we can get from the cloud. You can easily do the literal shift of your application easily. You can jump into the cloud very quickly.
Integration Engineer at a financial services firm with 201-500 employees
An easy-to-setup solution that helps to jump to cloud services easily
Pros and Cons
- "One of our reasons to use the product is its cloud service. Our usage is mainly on the cloud and we like the benefits that we can get from the cloud. You can easily do the literal shift of your application easily. You can jump into the cloud very quickly."
- "If you are not using the product properly, then it can cost you a lot of money. Hence, you need to make sure that you choose the services wisely. You need to make sure that you have a budget and have some alerts associated with it. The tool's cost can easily go high if you don't consider these things properly. You need to review your existing subscription."
What is most valuable?
What needs improvement?
If you are not using the product properly, then it can cost you a lot of money. Hence, you need to make sure that you choose the services wisely. You need to make sure that you have a budget and have some alerts associated with it. The tool's cost can easily go high if you don't consider these things properly. You need to review your existing subscription.
For how long have I used the solution?
I have been working with the product for more than two years.
What do I think about the stability of the solution?
The product is quite stable.
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Microsoft Azure App Service
March 2026
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What do I think about the scalability of the solution?
The solution is scalable both vertical and horizontal. You should be specific about the Linux or Windows environment.
How are customer service and support?
The tool's support is good. Sometimes, you need to make sure of the people who are supporting you. Microsoft support can get delayed easily. You need to be in regular contact with the account managers of your account on the Microsoft side so that you can escalate things. Typically, we don't use support and use it only for production issues which require urgency.
How was the initial setup?
The tool's setup is easy since there is a lot of free documentation from Microsoft available. You need to be part of the training as well. The tool's deployment is super quick and gets completed in five minutes.
What was our ROI?
The solution is worth its money.
What's my experience with pricing, setup cost, and licensing?
I would rate the product's pricing a five out of ten and is subscription based.
What other advice do I have?
I would rate the product an eight out of ten. I would advise people to go with the trial version since you can use most of the functionality in the trial version.
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Architect at a tech vendor with 5,001-10,000 employees
With features like auto-scaling and SSL integration, the tool also offers stability at an affordable price
Pros and Cons
- "Some of the features I found valuable are auto-scaling, SSL integration, cost-effectiveness, and the certificates provided by Microsoft Azure App Service."
- "When trying to scale up, it has a limitation, specifically an upper limitation. In general, scalability should be improved."
What is our primary use case?
Our clients use Microsoft Azure App Service for running their websites. The tool also has Azure Functions, which work in coordination with App Service. Azure Functions and Azure Logic Apps are different objects in Azure, but they all work together. I don't know details about how Microsoft Azure App Service works.
What is most valuable?
Some of the features I found valuable are auto-scaling, SSL integration, cost-effectiveness, and the certificates provided by Microsoft Azure App Service.
What needs improvement?
Sizing is an area where Microsoft Azure App Service lacks, so it should be made possible to upscale. When trying to scale up, it has a limitation, specifically an upper limitation. In general, scalability should be improved.
The features we use in Microsoft Azure App Service are thirty percent of the tool's services. There are a lot of other options. There's nothing that I can think of that we wanted to configure or the client wanted that was not there in App Service. Nothing needs to be added to the solution.
For how long have I used the solution?
I have experience with Microsoft Azure App Service. My company has a partnership with Microsoft. Microsoft Azure App Service doesn't have versions.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine and a half out of ten. The product doesn't have stability problems.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution an eight out of ten.
Microsoft Azure App Service is used by 200 users in my business. We use the product as a part of medium-sized healthcare businesses.
How are customer service and support?
Support is somewhat of an issue with Microsoft Azure App Service. I rate the support a seven out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
As a part of my company's partnership with Microsoft, I was involved in the implementation process of Microsoft Azure App Service.
On a scale of one to ten, where one is the difficult setup phase, and ten is an easy setup phase, I rate the setup phase a nine and a half out of ten. The setup process of Microsoft Azure App Service is relatively easier and less complex.
It took me a couple of days to deploy the solution, including deploying a few solutions.
We had to go through with the development team and the client's team to understand the flow of their application, including the logic, and all other different components, having a dependency on Microsoft Azure App Service for the setup phase. We also had to understand how it would function, and then we had to devise a strategy accordingly. We enabled the firewall and communication since, obviously, the traffic should have to go through a firewall, after which we can configure routing and firewall rules accordingly.
What's my experience with pricing, setup cost, and licensing?
On a scale of one to ten, where one is a low price and ten is a high price, I rate the pricing a five. The product is affordable.
There are no costs in addition to the standard licensing fees.
The prices are dependent on the size of the solution required. If there is a need for auto-scaling, then the charges increase as per the size.
I don't see any con for this solution. The only thing is that if the website is huge, like that of Amazon or Flipkart, where auto-scaling may be considered, causing a need to test if Microsoft Azure App Service can cater to that much workload.
What other advice do I have?
Even with all of its limitations, Microsoft Azure App Service is good.
Overall, I rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Buyer's Guide
Microsoft Azure App Service
March 2026
Learn what your peers think about Microsoft Azure App Service. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
IT Professional at Tecnológico de Costa Rica
A good app development tool that is easy to use, but requiring a lot of improvement in its technical support
Pros and Cons
- "Enroll in some kind of formal training, not from Microsoft, but from a partner, and keep up with the change because the Azure platform changes a lot."
- "I would like to see some significant improvement in the technical support provision for this solution."
What is our primary use case?
I use this solution to learn about the application development technology and platform and be able to recommend it to my employer.
How has it helped my organization?
I'ts not being used yet.
What is most valuable?
I particularly appreciate that this is a very straightforward and easy solution to use.
What needs improvement?
I would like to see some significant improvement in the technical support provision for this solution.
For how long have I used the solution?
I have been working with this solution for around six months.
What do I think about the stability of the solution?
I have found this to be a mostly stable solution during my time using it.
What do I think about the scalability of the solution?
This is a very easily scalable solution with practically unlimited growth potential.
How are customer service and support?
The technical support for this solution is terrible. I regularly experience delays in response times when I raise and issue, and have often had occasions when no response at all has been given.
How would you rate customer service and support?
Negative
How was the initial setup?
The initial setup of this solution is very straightforward.
What about the implementation team?
I implemented this solution myself, as it is for personal use.
What other advice do I have?
I would recommend that potential users of this solution enroll in some kind of formal training, perhaps from a Microsoft partner. They should also be prepared to keep up with the regular changes applied to this platform.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Consultant at a computer software company with 1,001-5,000 employees
Reliable, works well within the Microsoft environment, and capable of expansion
Pros and Cons
- "The solution can scale."
- "The solution is somewhat expensive."
What is our primary use case?
We are a reseller of Microsoft services and deliver this product to our customers.
It is for hosting web and mobile applications and data. When we are integrating different applications, we need to connect them with Microsoft Azure services for integration.
What is most valuable?
We like that it's a close environment where we can do a lot of things. It integrates well across Microsoft products.
It's stable. Microsoft recently announced it will be adding a local cloud into the UAE.
The solution can scale.
What needs improvement?
They need to be more transparent in terms of the scalability of the product. It's not clear how many users can use it in tandem. The non-functional information about the platform should also be readily available.
Unlike AWS, which has many offerings, Microsoft's choices are more limited. AWS also has manuals and videos in order to clarify how things work. Microsoft needs more of that.
Jordan and Saudi Arabia do not yet have local in-country clouds.
The solution is somewhat expensive. They have a lot of competition from open-source rivals and need to make their offering more competitive somehow.
For how long have I used the solution?
My background is in Microsoft technology, and I have been working with Microsft for five years and with this particular solution for almost three years.
What do I think about the stability of the solution?
It's extremely stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
We haven't had any issues with scaling just yet. I haven't hit any limitations. We work with both SMEs and enterprises, and it has met the needs of both.
How are customer service and support?
I handle pre-sales of software and therefore do not deal with technical support.
How was the initial setup?
It is moderately easy to deploy. A company would require some technical help or know-how. There's maybe 50% complexity in general. Half is hard, half is easy.
What about the implementation team?
Our support team is able to assist clients in setting up the solution.
What's my experience with pricing, setup cost, and licensing?
The price is relatively high compared to other platforms. I can't speak to the exact pricing, however.
There may be some ancillary services that may cost more. They don't have a comprehensive plan, yet they charge for everything.
What other advice do I have?
We're a partner.
I'd rate the solution eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Specialist Advisor (Data Custodian) at a energy/utilities company with 1,001-5,000 employees
Highly customizable and reliable
Pros and Cons
- "The most valuable feature of Microsoft Azure App Service is customization. It provides the building block from its modularity. You can add what you need with the appropriate code."
- "Microsoft Azure App Service could improve by having better integration and connectivity with other platforms. The solution has good integration with other large companies' solutions but there are smaller service platforms companies where there could be integrated better."
What is our primary use case?
We are using Microsoft Azure App Service in the government sector.
What is most valuable?
The most valuable feature of Microsoft Azure App Service is customization. It provides the building block from its modularity. You can add what you need with the appropriate code.
What needs improvement?
Microsoft Azure App Service could improve by having better integration and connectivity with other platforms. The solution has good integration with other large companies' solutions but there are smaller service platforms companies where there could be integrated better.
For how long have I used the solution?
I have been using Microsoft Azure App Service for approximately seven years.
What do I think about the stability of the solution?
The Microsoft Azure App Service platform is stable. We have a business continuity plan and we need our services to be always on.
I rate the stability of Microsoft Azure App Service a nine out of ten.
What do I think about the scalability of the solution?
Microsoft Azure App Service is scalable.
I rate the scalability of Microsoft Azure App Service a nine out of ten.
How was the initial setup?
The initial setup of Microsoft Azure App Service was easy. There was a logical path in how to do it. I have a development environment because I'm using Dynamics 365.
I rate the initial setup of Microsoft Azure App Service a five out of ten.
What's my experience with pricing, setup cost, and licensing?
The pricing model of Microsoft Azure App Service could be made more clear. There is a scale and range and it can be complicated and convoluted. Some simplification is needed.
I rate the price of Microsoft Azure App Service a seven out of ten.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Azure App Service an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Practice Director - Microsoft & Opensource at GyanSys Inc.
Simple setup, scalable, and reliable
Pros and Cons
- "The stability of Microsoft Azure App Service is good."
- "Microsoft Azure App Service could improve by having better integration with on-premise solutions."
What is our primary use case?
Microsoft Azure App Service is primarily used to host web-based applications.
What needs improvement?
Microsoft Azure App Service could improve by having better integration with on-premise solutions.
For how long have I used the solution?
I have been using Microsoft Azure App Service for approximately five years.
What do I think about the stability of the solution?
The stability of Microsoft Azure App Service is good.
What do I think about the scalability of the solution?
Microsoft Azure App Service is scalable.
We have customers with 20,000 employees and others with 100,000 employees using this solution.
How are customer service and support?
The support from Microsoft Azure App Service has been supporting my clients.
How was the initial setup?
The setup of Microsoft Azure App Service is easy. The Microsoft Azure App Service can be created within seconds.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution is based on usage. It is less expensive than other solutions.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Azure App Service a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Enterprise Architect at Prinzhorn IT
A scalable, highly stable solution with easy deployment and competitive pricing
Pros and Cons
- "The most valuable features of this solution are the easy deployment, the scalability, and the Azure maintenance."
- "The most valuable features of this solution are the easy deployment, the scalability, and the Azure maintenance."
- "There is always room for improvement price-wise."
- "There is always room for improvement price-wise."
What is our primary use case?
We use this solution for small rep services. We are using it currently for three or four small use cases and it is a perfect fit for all of them, which is why we chose it.
What is most valuable?
The most valuable features of this solution are the easy deployment, the scalability, and the Azure maintenance.
What needs improvement?
There is always room for improvement price-wise.
For how long have I used the solution?
We have been using this solution for about three or four years.
What do I think about the stability of the solution?
I have found this solution to be highly stable.
What do I think about the scalability of the solution?
The scalability of the solution is awesome.
How was the initial setup?
The deployment of this solution is easy.
What was our ROI?
On a scale of one to five, I would rate the ROI of this solution as a three.
What's my experience with pricing, setup cost, and licensing?
On a scale of one to five, with one being expensive and five being competitive, I would rate this solution as a four.
What other advice do I have?
I would rate this solution as a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
A scalable solution with user-friendly Power Apps
Pros and Cons
- "The Logic Apps and Azure functions are very robust."
- "The most valuable feature is the Power Apps because it is very user-friendly."
- "The setup is complex if you have no experience."
- "The setup is complex if you have no experience."
What is our primary use case?
We use this solution for everything I do. We use it on e-commerce platforms and for business activities. Currently, we're using the latest version of the App. However, we used the e-commerce version between 2019 and 2020.
What is most valuable?
The most valuable feature is the Power Apps because it is very user-friendly. In comparison, the Logic Apps and Azure functions are very robust.
What needs improvement?
I can't pinpoint a specific feature that can be included in the next release because Microsoft is making new changes to the app every day. Currently, everything works perfectly.
For how long have I used the solution?
We have been using this solution for five years. I am a Cloud Solution Architect with TCS, primarily on the Azure front. I research different types of Power Apps. I focus on POCs and deal with architecture data.
What do I think about the stability of the solution?
This solution is stable as we haven't faced problems working with it yet.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and support?
I can't comment on my experience with the customer service and support team because we connect directly with Microsoft whenever we have any issues.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
It is easy to set up if you have experience and knowledge working with it, but the setup is complex if you have no experience.
Regarding pricing, I can't comment on pricing because I don't deal with issues related to pricing.
What other advice do I have?
I rate this solution an eight out of ten. My advice would be to gain experience, get an MSN license and practice before working in production environments.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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Updated: March 2026
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