Our primary use case for this solution is for hosting web apps so people can deploy this application and host it on an app service.
Azure App Service Technical Supprt Engineer at Tek Experts
A great solution for hosting web apps, and it is very easy to use
Pros and Cons
- "It is the best because it's easy to use, and there's a plan for every type of workload."
- "Sometimes customer service and support can be challenging."
What is our primary use case?
What is most valuable?
We have found the scalability feature most valuable. When you host an application on Microsoft Azure App Service and have a lot of users, there are times that there will be high traffic. High traffic is when many people try to access the Microsoft Azure App Service simultaneously. So Microsoft Azure App Service can scale up to meet the demand of those trying to access it. It has been at approximately 98% availability, and if any maintenance is required, it will notify you. You can find an alternative solution and use multiple instances to mitigate the downtime.
What needs improvement?
For now, I don't think there are any improvements to highlight.
For how long have I used the solution?
We have been using this solution for approximately a year and a half.
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Microsoft Azure App Service
May 2025

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How are customer service and support?
We have had a fun experience with customer service and support, but sometimes customer service and support can be challenging. However, all the challenges we face are related to technology.
How was the initial setup?
There are two options for setting up the CLI shop and the portal. In terms of the portal, you can easily create an app service from the Azure portal. Some people are comfortable using the CLI shop, and some don't like going to the portal and creating the app service. I believe Azure did very well in that aspect.
What's my experience with pricing, setup cost, and licensing?
The pricing is quite fair because of its scalability. Before you choose the type of plan you want, you should look at the workloads that the apps have and what your organization needs. For example, if you have minimal traffic, you can use the basic plan. There's a plan for every type of workload which determines the subscription cost.
What other advice do I have?
I rate this solution nine out of ten. The solution is good. If somebody is considering using Microsoft Azure App Service, it is the best because it's easy to use, and there's a plan for every type of workload. Some features can give you certificates for the domain. If you already have an existing domain, you can bring it in to do it from Azure. Additionally, you can buy your domain and bind it to Azure, but if you already have an existing third-party domain, you can also use it with Azure.
Disclosure: My company has a business relationship with this vendor other than being a customer:

Cloud Engineer at Tek Experts
A solution with great documentation and the ability to scale out infrastructure
Pros and Cons
- "It allows you to host your App Service on Azure and provides the ability to bypass online."
- "Can be improved by increasing the number of data centres worldwide."
What is our primary use case?
Our primary use case for this solution is hosting applications such as function apps, web apps or API. The solution is deployed on cloud.
What is most valuable?
The ability to scale the App Service is very valuable. It allows you to host your App Service on Azure and provides the ability to bypass online. Additionally, it offers the ability to autoscale. That ability to scale out the infrastructure or the instances hosting the application is also a very good advantage in Azure which is cost-effective.
What needs improvement?
The solution can be improved by increasing the number of data centres worldwide.
For how long have I used the solution?
We have been using this solution for approximately two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable. Approximately 1,000 people are currently using it across major sites.
How are customer service and support?
We have had a good experience with customer service and support. I rate the service provided a ten out of ten.
How was the initial setup?
The initial setup is neither easy nor difficult. However, it is simplified because documentation is provided to guide you. The documentation instructs how to host the applications and manage operations. In addition, the documentation aids in training and familiarizing people with the platform's requirements.
What's my experience with pricing, setup cost, and licensing?
There are different licensing options available, and we use the pay-as-you-go option. A student subscription is available with its requirements, other payment plans, and additional support. A free trial option is available to try out the platform and see how it works before subscribing.
Which other solutions did I evaluate?
We chose this solution because we support Microsoft Azure.
What other advice do I have?
I rate this solution a ten out of ten. The solution is good but can be improved by increasing the number of data centres worldwide. I advise future users to understand how to use the platform and utilize the documentation provided online, which offers guidance.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Microsoft Azure App Service
May 2025

Learn what your peers think about Microsoft Azure App Service. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
Azure DevOps and Cloud Lead at a consultancy with self employed
Is ideal for lifting and shifting monolithic applications to the cloud but deployment needs improvement
Pros and Cons
- "The most valuable feature is that it's an ideal solution when it comes to lifting and shifting monolithic applications from on-premises to Azure Cloud. It allows for a quick shift into the cloud without having to analyze and design very specific infrastructure and services for monolithic applications hosted primarily on-premises. Let's say that the team does not want to really redesign monoliths in a microservices-based application and that they want to make a quick move towards adopting the cloud tech stack. Then, Microsoft Azure App Service is probably the best option."
- "In terms of room for improvement, ease of deployment would be an area that needs some focus. Azure does provide out-of-the-box deployment features, but I found that deploying to an App Service instance can be better in terms of more tools that could be available to perform a deployment."
What is our primary use case?
One use case was to host the Azure Bot logic code. The Bot logic was hosted on an App Service instance. The other use case was a POC where we were lifting and shifting a monolithic application, a .NET monolithic application, onto the cloud.
What is most valuable?
The most valuable feature is that it's an ideal solution when it comes to lifting and shifting monolithic applications from on-premises to Azure Cloud. It allows for a quick shift into the cloud without having to analyze and design very specific infrastructure and services for monolithic applications hosted primarily on-premises. Let's say that the team does not want to really redesign monoliths in a microservices-based application and that they want to make a quick move towards adopting the cloud tech stack. Then, Microsoft Azure App Service is probably the best option.
What needs improvement?
In terms of room for improvement, ease of deployment would be an area that needs some focus. Azure does provide out-of-the-box deployment features, but I found that deploying to an App Service instance can be better in terms of more tools that could be available to perform a deployment.
For how long have I used the solution?
I've been using this solution since 2020.
It is deployed on a virtual network on Azure.
What do I think about the stability of the solution?
It is stable, but it really depends on the workload that is being shifted and the base service plan that is selected. Because though it is a platform as a service, you do have the option to design a service plan that is adequate for your applications, performance needs, and overall traffic that hits your applications. In terms of it being a platform-as-a-service feature, it is quite stable.
What do I think about the scalability of the solution?
It is scalable. The user base for the Bot service application was about 400 to 500 users worldwide.
How are customer service and support?
The technical support is average, and I would give them a six out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup is easy and can be done quickly depending on the number of applications being deployed. A single application should not take more than a couple of minutes to deploy.
What's my experience with pricing, setup cost, and licensing?
The cost depends on the App Service plan that you choose. There are a number of tiers available.
What other advice do I have?
If you have a standard enterprise application, for example, for the sake of simplicity, a single server with 50 requests per second, trying to do a lift and shift to App Service is probably a good idea. Bot framework solutions generally tend to use App Service for custom Bot logic, for hosting the custom Bots and the custom logic for Bots. App Service is probably a bit easier in terms of implementation compared to that of other options.
However, for high performance applications that have a heavy load on them and are expected to perform at a certain level of response time, a pure lift and shift to App Service will not work well. You would probably need to choose a higher tier of App Service with a good App Service plan with a certain number of underlying host servers that are servicing it.
Overall, I would rate Microsoft Azure App Service at six on a scale from one to ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DevOps Consultant at Deloitte
A complete solution, with a large number of features that are easy to use, but require some prior learning to fully benefit from
Pros and Cons
- "The feature I find most valuable is the 'Diagnose and Solve problem' function. This not only allows us to fix a problem, but also to generate analytics on why the issue occurred."
- "I would like to see some improvement in the UI/UX design, to make navigation of this solution more user friendly. For example, it could contain more explicit information on each of the features."
What is our primary use case?
We use this solution in a very large number of areas, such as for functional apps, web apps, to trigger HTTP requests, for web API integration. This solution has a vast array of features.
What is most valuable?
The feature I find most valuable is the 'Diagnose and Solve problem' function. This not only allows us to fix a problem, but also to generate analytics on why the issue occurred.
I also find the application insight feature to be essential for use in our production environment.
What needs improvement?
I would like to see some improvement in the UI/UX design, to make navigation of this solution more user friendly. For example, it could contain more explicit information on each of the features.
There should also be some development on the architectural flow of this product, to show application dependencies across the network. This would help with fixing issues that may impact other areas.
For how long have I used the solution?
We have been using this solution for four years.
What do I think about the stability of the solution?
We have found this to be a fairly stable solution so far.
What do I think about the scalability of the solution?
This is an easily scalable solution.
How are customer service and support?
The technical support for this product is very good, with SLA's provided for when issues are raised. There is also a lot of online support available through the Microsoft community pages, forums, and downloadable guides.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of this solution isn't complex, but it is time consuming. There is a lot of documentation to go through before implementing this solution, to ensure that it is fit for purpose once deployed.
What's my experience with pricing, setup cost, and licensing?
The pricing for this solution is set in tiers, with the overall cost depending on the features that are required. I would advise organizations to have a detailed look at the functions they need, to ensure that they are in the correct pricing tier.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Executive Director at Sosteca
Integrates well with Microsoft infrastructure and developer solutions
Pros and Cons
- "One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process."
- "In terms of improvement, the technical support could be better."
What is our primary use case?
We use Azure App Service for both app development and deployment. Sometimes, we use it for testing, and we also have several products running in production on the platform.
What is most valuable?
One valuable feature of Azure App Service for us is its integration with Azure DevOps, which we heavily rely on in our development process. It is user-friendly once you understand how it works, although getting to that point can be a challenge. Additionally, Azure App Service offers excellent integration with Microsoft infrastructure and developer solutions.
What needs improvement?
In terms of improvement, the technical support could be better.
For how long have I used the solution?
I have been working with Microsoft Azure App Service for almost six years.
What do I think about the stability of the solution?
We have faced reliability issues due to configuration issues on our end, not the technology itself. While Azure App Service provides information on problems, sometimes it is not sufficient, and resolving issues can be time-consuming.
What do I think about the scalability of the solution?
In terms of scalability, we haven't encountered any issues with Azure App Service.
How are customer service and support?
The support I have received, mostly from individuals in India, hasn't been very helpful. They tend to send long emails with lots of links, which often don't directly address my specific issue. This can be frustrating and time-consuming, as it doesn't efficiently solve the problem at hand. Azure App Service might offer better support with higher-priced plans, but those might be too costly for smaller external companies like ours. I would rate the support as a three out of ten.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
I have used SolarWinds along with Azure App Service for web application development.
How was the initial setup?
Installing Azure App Service has been challenging at times. Whether deploying through Azure pipelines or directly from Azure, the process can be time-consuming due to configuration complexities. We have encountered instances where resolving issues took days or even two to three weeks to complete the deployment.
What's my experience with pricing, setup cost, and licensing?
Microsoft offers various pricing plans and licensing options, which initially seem reasonable, especially for small companies like ours. However, as we grow, the pricing can become less flexible. We pay for Azure monthly, while some licenses, like the Action Pack, are paid annually.
What other advice do I have?
Overall, I would rate Azure App Service as an eight out of ten. It is a good tool but could be more user-friendly.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Principal Consultant at a computer software company with 1,001-5,000 employees
Reliable, works well within the Microsoft environment, and capable of expansion
Pros and Cons
- "The solution can scale."
- "The solution is somewhat expensive."
What is our primary use case?
We are a reseller of Microsoft services and deliver this product to our customers.
It is for hosting web and mobile applications and data. When we are integrating different applications, we need to connect them with Microsoft Azure services for integration.
What is most valuable?
We like that it's a close environment where we can do a lot of things. It integrates well across Microsoft products.
It's stable. Microsoft recently announced it will be adding a local cloud into the UAE.
The solution can scale.
What needs improvement?
They need to be more transparent in terms of the scalability of the product. It's not clear how many users can use it in tandem. The non-functional information about the platform should also be readily available.
Unlike AWS, which has many offerings, Microsoft's choices are more limited. AWS also has manuals and videos in order to clarify how things work. Microsoft needs more of that.
Jordan and Saudi Arabia do not yet have local in-country clouds.
The solution is somewhat expensive. They have a lot of competition from open-source rivals and need to make their offering more competitive somehow.
For how long have I used the solution?
My background is in Microsoft technology, and I have been working with Microsft for five years and with this particular solution for almost three years.
What do I think about the stability of the solution?
It's extremely stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
We haven't had any issues with scaling just yet. I haven't hit any limitations. We work with both SMEs and enterprises, and it has met the needs of both.
How are customer service and support?
I handle pre-sales of software and therefore do not deal with technical support.
How was the initial setup?
It is moderately easy to deploy. A company would require some technical help or know-how. There's maybe 50% complexity in general. Half is hard, half is easy.
What about the implementation team?
Our support team is able to assist clients in setting up the solution.
What's my experience with pricing, setup cost, and licensing?
The price is relatively high compared to other platforms. I can't speak to the exact pricing, however.
There may be some ancillary services that may cost more. They don't have a comprehensive plan, yet they charge for everything.
What other advice do I have?
We're a partner.
I'd rate the solution eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Specialist Advisor (Data Custodian) at a energy/utilities company with 1,001-5,000 employees
Highly customizable and reliable
Pros and Cons
- "The most valuable feature of Microsoft Azure App Service is customization. It provides the building block from its modularity. You can add what you need with the appropriate code."
- "Microsoft Azure App Service could improve by having better integration and connectivity with other platforms. The solution has good integration with other large companies' solutions but there are smaller service platforms companies where there could be integrated better."
What is our primary use case?
We are using Microsoft Azure App Service in the government sector.
What is most valuable?
The most valuable feature of Microsoft Azure App Service is customization. It provides the building block from its modularity. You can add what you need with the appropriate code.
What needs improvement?
Microsoft Azure App Service could improve by having better integration and connectivity with other platforms. The solution has good integration with other large companies' solutions but there are smaller service platforms companies where there could be integrated better.
For how long have I used the solution?
I have been using Microsoft Azure App Service for approximately seven years.
What do I think about the stability of the solution?
The Microsoft Azure App Service platform is stable. We have a business continuity plan and we need our services to be always on.
I rate the stability of Microsoft Azure App Service a nine out of ten.
What do I think about the scalability of the solution?
Microsoft Azure App Service is scalable.
I rate the scalability of Microsoft Azure App Service a nine out of ten.
How was the initial setup?
The initial setup of Microsoft Azure App Service was easy. There was a logical path in how to do it. I have a development environment because I'm using Dynamics 365.
I rate the initial setup of Microsoft Azure App Service a five out of ten.
What's my experience with pricing, setup cost, and licensing?
The pricing model of Microsoft Azure App Service could be made more clear. There is a scale and range and it can be complicated and convoluted. Some simplification is needed.
I rate the price of Microsoft Azure App Service a seven out of ten.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Azure App Service an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Head at Nova Futura
App building service that is used to host and support project management for IT development
Pros and Cons
- "This solution is easy to deploy."
- "The cost management of this solution could be better. We only receive estimations."
What is our primary use case?
This solution is used for project management, source code and IT. It is used primarily for development purposes.
What is most valuable?
This solution is easy to deploy.
What needs improvement?
The cost management of this solution could be better. We only receive estimations.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
How was the initial setup?
The initial setup of this solution is very easy.
What's my experience with pricing, setup cost, and licensing?
The pricing and cost of this solution depends on the use and needs of a business.
What other advice do I have?
This is a good solution for those who want to start small looking for a data center that is cloud based.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: May 2025
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