The integration process with third party tools poses some challenges; enhancing the robustness of these integrations could greatly improve overall functionality and user experience.

ManageEngine Applications Manager is a solution that does agent-based monitoring, which means that there is an agent, a piece of software installed on the endpoints to collect the data. The agent often crashes when there is too much load on the application side. If a sudden storm of data comes in, the agent crashes down most of the time. The solutions' aforementioned issues need to be considered from a scalability point of view, as it needs to improve.

From the scalability and coverage points of view, ManageEngine Applications Manager does not cover all the technologies. There is space for improvement in the aforementioned area.

OpenTelemetry is the thing right now in the market from the APM side. OpenTelemetry is one feature that is expected in future releases of the solution. AIOps feature of ManageEngine Applications Manager can be improved, though we need to consider that it is still at a very initial stage. OpenTelemetry, scalability, stability of the product, and the coverage, which includes the various technological support, are some areas that need improvement.

The inventory of assets needs improvement. The asset inventory. 

I would like the solution to improve the ability to track services. 

The main issue with ManageEngine is that it only functions as a record-keeping system, it has never had an IT framework in place.

The necessary flows, KPIs, and SLAs are not easily configurable. It's not an apple-to-apple comparison, but most people are familiar with Remedy, ServiceNow, Azure, or Azure IT ticketing tools, as well as low-code and no-code. The flexibility available versus ManageEngine's system of record is killing rather than helping.

That is the main area of concern.

When ManageEngine releases new or upcoming updates, the usability features or the bare minimum MVP are not taken into account. Some of the fundamentals are seriously lacking in ManageEngine in IT.

None of the solutions meet our expectations. Each solution is half-hearted. Each solution is not well integrated. That is the reality.

The problem is that implementation requires a significant amount of mapping effort. For example, if it is a monitoring system, there should be immediate code operations or immediate server statistics linkage to that server statistics to the thresholds, and the threshold to peak should be too low. The mapping required a significant amount of effort to implement.

An area for improvement in ManageEngine Applications Manager is artificial intelligence. If AI is integrated into the solution, it'll be a piece of cake. Currently, it's all configured manually.

ManageEngine should come up with a SIEM solution because we have nothing to pitch to our clients in that regard. 

I would say that the implementation of ManageEngine Applications Manager is too detailed. You need some training to effectually use it. For a new person who is using it, he will find the features are all a bit overwhelming. I would suggest that improvement for this product would be to make it easier to use. They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things.

They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics.

It has some limitations in more complex environments, but because we are free to use different solutions, we try to find what is best for the customers or the problem we are trying to solve.

The information provided by ManageEngine is not deep-dive like IBM and CA provide. For example, ManageEngine does show the data, but it's common data like response time and data like that.

From the engine side, and from my perspective as a systems expert or the perspective of my site engineer, the information provided by ManageEngine is not enough to do the analysis of my application and to find the root cause of the application problem. They need to improve the engine that collects the information. For the dashboard I think ManageEngine is enough and it's easy for the user to do the daily monitoring. But for systems experts and developers, the information is not enough, they would need the dashboard to be improved.

Additionally, their integration could be improved. ManageEngine is sold as a modular product. They have their own application monitoring product which is separate from their network monitoring. It would be good for the customer if they consolidated it all together into one engine, especially on the IT side. If they consolidated it into one engine and one dashboard it would be better for the customer. Therefore, I think the integration between their tools and integration with other tools would improve the engine overall.

We would like the ability to log and move monitors between probes.

The dashboards in the interface need a lot of work.

The ability to go ad-hoc would be a helpful inclusion in the next release. You put something into maintenance mode on a schedule, which is something that I can't do from my screen.

Even with the top-notch dashboard, it could be made stronger with an additional plug-in for analytics. If that could be included, it would add more value.

End user experience monitoring.

I would like to see end-user experience monitoring, which is now is in the beta release. With this release, we can only monitor web applications.

My suggestion for improving this feature is to also monitor the end-user experience for application clients and servers.

It can’t be configured to store APM Insight data for more than one month. It does not log the web services transaction parameters, hence our developers had to tediously investigate the SQL trace per transaction to understand the functions/method invoked. This also meant it was not straightforward to tie up the transactions from the front end to the back-end web services.

More modem support for SMS feature.

One area of improvement is the dashboard should be more readable and available. If I have easy and quick access in a readable format I can see if there is an issue in the company or with a customer.