I am a user as well as a functional person who understands the process, suggests flows, and asks ManageEngine some announcement queries. I internally guided the team through the asset module, problem module, incident module, and change module implementations. That is something I did the last year.

We use the ManageEngine suite in many dimensions. We not only use it for application monitoring and troubleshooting; we also do our services through this suite. We manage services in general, and to provide our services, we use the ManageEngine suite. Depending on what a customer needs, we put different modules and applications. Sometimes, the customers buy the solution or software, and sometimes they buy just the services. We put the software as a service. 

The main product that we have here is for a banking client, and they have the latest version. Its version, however, varies based on the customer. In general, it is deployed on-premises, and our big customers require it in data centers. We hope to be in the cloud soon.

We are resellers of this solution and I'm the enterprise senior account manager.