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General Manager at a tech services company with 51-200 employees
Real User
The statistics show you a full brief of every user, every type of connection used, and the total bandwidth used
Pros and Cons
  • "The statistic feature enables us to better use bandwidth management. We monitored the use by mobile, type of application, department, and by users. The bandwidth was solid. Our internet speed is optimized for our research."
  • "I would like for them to add more security features."

What is our primary use case?

We use it as the primary UTM for the whole company.

How has it helped my organization?

The statistic feature enables us to better use bandwidth management. We monitored the use by mobile, type of application, department, and by users. The bandwidth was solid. Our internet speed is optimized for our research.

What is most valuable?

The statistics feature is the most valuable feature. The active host feature, "Live," enables you to monitor every host and every connection. The statistics show you a full brief of every user, every type of connection used, and the total bandwidth used. It is a very powerful feature.

What needs improvement?

I would like for them to add more security features. 

Buyer's Guide
KerioControl
June 2025
Learn what your peers think about KerioControl. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.

What do I think about the stability of the solution?

It's very stable, and updates are frequent.

What do I think about the scalability of the solution?

In terms of scalability, it's actually more for a small to medium-sized business. It's not very scalable. 

We currently have over 50 users. The users are in different departments. It's a whole network; we have the admin department, accounting department, finance, technical department, and support department. Everyone is using it. It's the main UTM of the network.

It's the main UTM of the network so it's the internet firewall. We use it every day, every minute. 

How are customer service and support?

We've never had to use their technical support. 

How was the initial setup?

The initial setup was straightforward. It's the most user-friendly UTM out there. The deployment was very fast, less than half a day.

What about the implementation team?

We did the implementation ourselves. It required just one person. 

What was our ROI?

We see ROI on the internet bandwidth optimization levels.

What's my experience with pricing, setup cost, and licensing?

It's very affordable.

Which other solutions did I evaluate?

Every year we evaluate other options like Sophos and Kaspersky.

What other advice do I have?

My advice to somebody researching this solution is to check all the features. Some of the most important features of this program don't exist anywhere else. Especially the statistics.

I would rate it a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user784197 - PeerSpot reviewer
Technical Coordinator / Pointe-Noire Branch, BUROTOP IRIS SA at BUROTOP IRIS SA
Real User
Improved my organization's security, good technical support, and inexpensive
Pros and Cons
  • "Kerio has improved my organization's security."
  • "They should add wireless features."

What is our primary use case?

Our primary use case is for security purposes, web filtering, and firewalls. 

How has it helped my organization?

Kerio has improved my organization's security.

What is most valuable?

The most valuable feature would be the security. 

What needs improvement?

They should add wireless features. 

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

It's very stable. 

What do I think about the scalability of the solution?

Scalability is okay. 

How is customer service and technical support?

Technical support is good.

How was the initial setup?

The initial setup was straightforward. The deployment took one week. 

What about the implementation team?

I implemented it myself. 

What's my experience with pricing, setup cost, and licensing?

The price is inexpensive. 

What other advice do I have?

I would tell someone considering this solution to go for it. 

I would rate this solution a nine out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
KerioControl
June 2025
Learn what your peers think about KerioControl. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Owner at LOTUSCONCEPT
Real User
Enables the ability to remotely control systems to be installed in multiple areas
Pros and Cons
  • "Technical support is good. They respond right away."
  • "I would like to see them develop a bit more flexibility creating VLANs."

What is our primary use case?

Our primary use case of this solution is for general network security and VLANs. It's in use 24/7, all the time. 

How has it helped my organization?

This solution has improved my organization because we can access remotely. With Kerio Control, we can remotely control systems to be installed in multiple areas. The remote connection is valuable for us.

What is most valuable?

The firewall feature is the most valuable.

What needs improvement?

I would like to see them develop a bit more flexibility creating VLANs.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It's a real good product. This version has many features for creating VLANs and also for traffic rules, firewall rules, etc.

What do I think about the scalability of the solution?

Scalability is more than enough. There are over 50 users. Ten of them are management on the business side and about 20 or 30 are part of the crews.

How is customer service and technical support?

Technical support is good. They respond right away. 

How was the initial setup?

The initial setup is a bit complex, but it was fine for our IT department. Deployment took around one month and it only required one person. One person works on it, and it takes him about two or three weeks. Maintenance requires two people.

What about the implementation team?

We did use an integrator. We have an IT manager.

What's my experience with pricing, setup cost, and licensing?

Pricing is good, but the licensing took a lot of time. It was with a company in Europe and we got it with 50 users and wanted to upgrade to unlimited users. They first make it 250 users, then one or two weeks later unlimited. It took two weeks to get an unlimited license. It was strange but if you purchase with unlimited then it's no problem. You get it right away. The upgrade took a lot of time. 

Which other solutions did I evaluate?

What other advice do I have?

I would recommend this solution to someone considering it. 

I would rate this solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Works at GVC
User
The remote connectivity feature for users needs improvement. It has helped our organization with testing.
Pros and Cons
  • "It has helped our organization with testing."
  • "They should improve the remote connectivity feature for users."

What is our primary use case?

I use Kerio Control for user statistics, intrusion detection and prevention (IPS), web filtering, etc. 

How has it helped my organization?

It has helped our organization with testing.                                

What needs improvement?

They should improve the remote connectivity feature for users.

For how long have I used the solution?

Trial/evaluations only.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Chief of Technical Department at Ingenieria e Informática Asociada Ltda.
Real User
The solution is easy to use and provides the ability to deliver customized solutions
Pros and Cons
  • "Kerio Control is easy to use and provides the ability to deliver customized solutions."
  • "Support responses need improvement."
  • "I would like for there to be a difference between international and national links."

What is our primary use case?

It is for local use in our company of about one hundred users. It is also deployed to different clients, which are from twenty to two hundred users.

How has it helped my organization?

It provides security to the internal network and implements solutions through VPN to access specific internal services, without the need to open the network completely. The usage capacity of Kerio Control is enormous.

What is most valuable?

The ease of use and the ability to deliver customized solutions is incredible. When updating from version 9.2.4 to version 9.2.5, support services was able to remove 5 patches from version 9.2.5 in a very short amount of time to normalize the system.

What needs improvement?

Support responses. The response time was very good, but not excellent, because they were worried about their system normalization solution. They slightly delayed in answering direct queries.

I am evaluating version 9.2.6. I would like for there to be a difference between international and national links, something I can find in other firewalls.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Yes, in version 9.2.5, but we solved it quickly.

What do I think about the scalability of the solution?

None

How are customer service and technical support?

In general, I have not used it, except in version 9.2.5. The response was very good.

Which solution did I use previously and why did I switch?

None

How was the initial setup?

Simple initial setup.

What about the implementation team?

An internal team implemented the solution.

What was our ROI?

In 2 years 80% of the investment was returned.

What's my experience with pricing, setup cost, and licensing?

Initial implementation costs are comparable to a similar product due to the ease of performing basic operations.

The cost of the product has optional additions with very good prices. The product update is 25% of its value which is very good.

Which other solutions did I evaluate?

Yes, FortiGate.

What other advice do I have?

Setting up a small laboratory is simple and fast, so you can see a small portion of the solution's benefits and what it will do to improve a business's security.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Chief of Technical Department at Ingenieria e Informática Asociada Ltda.
Real User
Helps our organization better control internal and external communications
Pros and Cons
  • "​It helps us better control internal and external communications.​"
  • "​Setup is simple. The Kerio interface is very intuitive.​"
  • "Its support is very good, and it is stable product.​"
  • "Filtering of pages and greater personalization in services need improvement."

How has it helped my organization?

It helps us better control internal and external communications.

What is most valuable?

  • The ease of use.
  • The clear handling of the reports.
  • The information that it delivers.

What needs improvement?

Filtering of pages and greater personalization in services, among others.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

I have not had stability problems.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

The technical support is good.

Which solution did I use previously and why did I switch?

We switched from our previous solution to Kerio Control, due to it administration and scalability.

How was the initial setup?

Setup is simple. The Kerio interface is very intuitive.

What's my experience with pricing, setup cost, and licensing?

Search and compare.

Which other solutions did I evaluate?

Yes, we evaluated Cisco, Fortinet, and Check Point.

What other advice do I have?

Only trust in the product. Its support is very good, and it is stable product.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
PeerSpot user
IT Infrastucture - Cloud Admin at Primary S.A.
Vendor
Now we have a better overview of all our internet connections and LAN-to-LAN connections.

What is most valuable?

Navigation through options and configure them is just two mouse clicks away. Lots of information without need of an external tool.

  • Site-to-Site VPN
  • Easy configuration
  • Really easy and user friendly GUI
  • Stability
  • AD integration
  • Traffic shaping options
  • QoS management is great
  • VLAN options per interface
  • Proxy and Reverse proxy with SSL options
  • Two step authentication
  • The real-time built-in monitoring applications
  • Intrusion prevention system
  • DNS redirection
  • Easy monitoring and configuration of the routing table
  • Guest interface feature

How has it helped my organization?

We had several routers in our environment, including Linux firewalls and Cisco PIX for user and site-to-site VPN connections, all of them were replaced by Kerio Control. The improvement was instant as now we have a better overview of all our internet connections and LAN-to-LAN connections. We even have a better control of our site-to-site VPN tunnels.

What needs improvement?

The VPN configuration because if you need specific VPN parameters you have to configure them through the CLI of the appliance. These options are not available in the GUI. The intrusion prevention system is good, but it could be better and you cannot configure per IP exceptions. Some diagnostic tools can be improved too, however they are good enough to the everyday usage. Last,lu the Ubuntu/Debian VPN client can be improved a lot.

It does not offer high availability option yet, however you can do that through VMware's fault-tolerance feature.

Guest Interface has a built-in web site for access to the internet (like a hotspot). In some cases, guest users cannot see this interface and then they cannot navigate/use the internet, however this only happens on rare occasions.

For how long have I used the solution?

I have used this for four years in several locations, and all of them are happy with it.

What was my experience with deployment of the solution?

We had no issues deploying it.

What do I think about the stability of the solution?

Kerio Control can be used with three internet connection modes:

  • Single internet connection
  • Fail-Over
  • Load-Balancig.

If you put the appliance in Fail-Over mode it will simply FAIL, and will bypass your routing rules. It will start balancing connections (even when you have not configure it) and the stability will be annoyingly poor. However, the user manual says that you have to put it on Load-Balancing mode if you want to use routing policies which is contradictory, but that's how it works. When you put the appliance in Load-Balancing mode it i will work great.

What do I think about the scalability of the solution?

Once again you have to double-check licenses, remembering the licences count the IP that is passing through the firewall to the internet, and site-to-site connections will not count.

How are customer service and technical support?

Here in Argentina they are terrible, as they will not answer emails and will not reurn the phone calls. Otherwise Kerio support is great.

Which solution did I use previously and why did I switch?

We had a mix of Linux IPtables and Cisco appliances. We switched because the business needs a quicker and more precise response from IT.. Now, with a clicks, we can see everything.

How was the initial setup?

It's not complex at all, however I have to modify the virtual appliance because it came with the E1000 virtual network adapter. I removed them and put VMXNet3 in instead. I also had to change the amount of default configured RAM. It's now working great.

What about the implementation team?

I implemented it myself as it's really easy to setup and use.

What's my experience with pricing, setup cost, and licensing?

To test it, you can setup a mini-lab inside of a VMware hypervisor. The major problem that you will find with this is the licensing, as it´s confusing and you have to remember that they licence the appliance per IP basis. The basic licence includes five users and 25 IPs for every device that pases through the firewall which counts as a used licence. If you have one user connected to the VPN and 24 devices using the internet (Tablets, Phones, VoIP phones, computers) then you are using 25 of the available IPs so no-one else would be allowed to use the VPN or navigate through the firewall until the VPN user disconnects, or one of the devices is not being used to connect to the internet. So you have to double-check how many IP address/users you will need before buy and deploy it. Luckily for us, Kerio offered a 30 day free trial for testing. Also, they sell the product with Sophos AV and a really good content filter.

What other advice do I have?

Connection Monitor

Debug Area

The Main Dashboard

Traffic Rules


Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Dedi-Husni - PeerSpot reviewer
Cybersecurity Lead at PT. Alpha Citra Siber Indonesia
Real User
Top 10
A great cybersecurity solution that needs an extension of the trial duration
Pros and Cons
  • "The solution provides feasibility regarding cyber privacy."
  • "The trial duration of the product should be extended."

What is our primary use case?

We use the product for cybersecurity. 

What is most valuable?

The trial product is very good. It provides us with feasibility regarding cyber privacy. 

What needs improvement?

The pricing of the product can be improved. The trial duration of the product should also be extended. 

For how long have I used the solution?

I have been using the solution for six months. 

What do I think about the scalability of the solution?

The solution is highly scalable; I would rate scalability a nine out of ten. There are around one thousand users of this solution in our organization. 

How are customer service and support?

The technical support from KerioControl is very helpful. I would rate technical support a nine out of ten. 

How would you rate customer service and support?

Positive

How was the initial setup?

The installation of the product is very easy. We have five technical engineers on our team for maintenance and troubleshooting. 

What other advice do I have?

I would recommend KerioControl to other users, as we are trying to bring the product to our customers. We will also try to expand the number of users in our organization. I would rate the solution a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free KerioControl Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free KerioControl Report and get advice and tips from experienced pros sharing their opinions.