Technical Director at EVAK Technologies Limited
Real User
Provides a Pre-Filter to Scan Email Messages Before They Get to the Email Servers
Pros and Cons
  • "All of the features of Kerio Control are equally good. Most valuable to us are the firewall rules, the intrusion detection system, and IP address features."
  • "Kerio Control has just improved on their biggest problem, which was to introduce better support for high-availability requirements in production."

What is our primary use case?

We resell Kerio Control to other businesses. We use the virtual appliance model. The device is used for direct management.

How has it helped my organization?

Kerio Control protects our email servers. The product provides a pre-filter to scan the email messages before they get to the email servers.

What is most valuable?

All of the features of Kerio Control are equally good. The most valuable to us are the firewall rules, the intrusion detection system, and IP address features.

What needs improvement?

Kerio Control has just improved on their biggest problem, which was to introduce better support for high-availability requirements in production.

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For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Kerio Control is very stable.

What do I think about the scalability of the solution?

The scalability of Kerio Control is limited, but they also market it as such. It's not an enterprise-class product, but they don't claim that it is. 

Kerio Control is for small enterprise businesses with various clients. It can support an organization of up to 300 general users, remote developers, and trained workers.

For deployment and maintenance, Kerio Control requires just one person. I tend to increase my usage of the product as time goes by, as well as the number of support clients.

How are customer service and support?

I have never had to use Kerio's customer support services.

Which solution did I use previously and why did I switch?

I did use other solutions previously. I switched because they suddenly made the Kerio Control license end-of-life.

How was the initial setup?

The setup of Kerio Control is very straightforward. The initial implementation is about three hours, with various points of review. We are a managed service provider, so there are ongoing reviews and adjustments for the clients.

What was our ROI?

ROI is difficult when you've got a "not for resale" version of Kerio Control. It's a total cost of ownership and further investment. The product is brilliant. I don't know how much value you can add on to it, but the cost point of the Kerio is much lower than the bigger vendors.

What's my experience with pricing, setup cost, and licensing?

The version of Kerio Control that I use is a "not for resale" unit. I get the product for free. There is an additional cost for the annual software licensing which depends on which model you have and the number of users.

The Kerio Control license has a varying cost, but generally, it's around £300 a year.

What other advice do I have?

I would rate Kerio Control a ten out of ten points overall.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
General Manager at a tech services company with 51-200 employees
Real User
The statistics show you a full brief of every user, every type of connection used, and the total bandwidth used
Pros and Cons
  • "The statistic feature enables us to better use bandwidth management. We monitored the use by mobile, type of application, department, and by users. The bandwidth was solid. Our internet speed is optimized for our research."
  • "I would like for them to add more security features."

What is our primary use case?

We use it as the primary UTM for the whole company.

How has it helped my organization?

The statistic feature enables us to better use bandwidth management. We monitored the use by mobile, type of application, department, and by users. The bandwidth was solid. Our internet speed is optimized for our research.

What is most valuable?

The statistics feature is the most valuable feature. The active host feature, "Live," enables you to monitor every host and every connection. The statistics show you a full brief of every user, every type of connection used, and the total bandwidth used. It is a very powerful feature.

What needs improvement?

I would like for them to add more security features. 

What do I think about the stability of the solution?

It's very stable, and updates are frequent.

What do I think about the scalability of the solution?

In terms of scalability, it's actually more for a small to medium-sized business. It's not very scalable. 

We currently have over 50 users. The users are in different departments. It's a whole network; we have the admin department, accounting department, finance, technical department, and support department. Everyone is using it. It's the main UTM of the network.

It's the main UTM of the network so it's the internet firewall. We use it every day, every minute. 

How are customer service and technical support?

We've never had to use their technical support. 

How was the initial setup?

The initial setup was straightforward. It's the most user-friendly UTM out there. The deployment was very fast, less than half a day.

What about the implementation team?

We did the implementation ourselves. It required just one person. 

What was our ROI?

We see ROI on the internet bandwidth optimization levels.

What's my experience with pricing, setup cost, and licensing?

It's very affordable.

Which other solutions did I evaluate?

Every year we evaluate other options like Sophos and Kaspersky.

What other advice do I have?

My advice to somebody researching this solution is to check all the features. Some of the most important features of this program don't exist anywhere else. Especially the statistics.

I would rate it a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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IT Director at a comms service provider with 1-10 employees
Real User
Stable, scalable, easy to install and with good tech support
Pros and Cons
  • "The installation is straightforward."
  • "The solution should offer more dashboards."

What is our primary use case?

We are using the latest version. 

We have many customer sites and the solution gives us control over bandwidth internet.

What is most valuable?

I consider all of the features to be valuable. 

What needs improvement?

The solution should offer more dashboards. 

For how long have I used the solution?

I have been using Kerio Control for ten or fifteen years. 

What do I think about the stability of the solution?

The stability is fine. 

What do I think about the scalability of the solution?

The scalability is fine. 

How are customer service and support?

The technical support is good.

How was the initial setup?

The installation is straightforward. We have done this many times. 

What about the implementation team?

We have three IT support engineers.

What's my experience with pricing, setup cost, and licensing?

The price is fine. Our customers pay for their licenses annually. 

What other advice do I have?

I would certainly recommend the solution to others. 

We have between 200 and 750 customers. 

I rate Kerio Control as a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Freelance IT Specialist at a computer software company with 501-1,000 employees
Real User
Good open source availability with great policy routing but needs to be more user friendly
Pros and Cons
  • "The user interface and the ease of use are pretty good. Everything fits together so nicely."
  • "The one thing that did put me off of the solution was that, after they were taken over by GFI, the licensing and a few other items have gotten very complicated."

What is our primary use case?

We do quite a special deployment. I work on superyachts. My clients, basically have various ways to forward their internet connection, either by satellite, or, if they're within the range of the shore, they use 4G and a multitude of other connections. Kerio provides for an easy way to manage the various connections. Also, because of the limited bandwidth of the vessels using VSAT, they have control of internet traffic.

What is most valuable?

With Kerio Control, one very useful feature is the policy routing. This enables us to, if we have the yacht's network split up into VLANs, give the option of basically pushing different VLANs through different internet connections. This is very flexible. Then the PFM and the Netgate firewalls are also very flexible. 

The user interface and the ease of use are pretty good. Everything fits together so nicely.

What needs improvement?

The one thing that did put me off of the solution was that, after they were taken over by GFI, the licensing and a few other items have gotten very complicated. 

I am just a little bit wary as to the future of the Kerio Control. I do like open source. I think open source is the future. I don't think there is any place for proprietaries and if I can use something as open source, I would prefer to use open source.

I never found I missed anything in terms of features. From a user point of view, because I install these things and put them on a yacht, then the people on board, they're the ones that have to manage it once the installation is done. That means I have to train them, and, as long as they understand what they need to do and how to use I'm they'll be fine. That said, it can be a bit complicated for a novice user. A simpler user interface is necessary.

For how long have I used the solution?

I've been using the solution for years.

What do I think about the scalability of the solution?

I've never tried to scale the solution. In my case, it doesn't make sense to try. My installations are very finite. The yacht doesn't grow, so it's very self-contained.

How are customer service and technical support?

I haven't contacted technical support in the past, to be honest. I'm the kind of person that I would rather look things up online. The beauty of working in IT is that a lot of problems you come across have already been witnessed. Someone else has come across them and has already posted solutions online for you to find. I'm not one of these people that tends to call help desks. I used to work on help desks quite a lot myself, so I am well versed in troubleshooting.

Which solution did I use previously and why did I switch?

We have experience with pfSense. 

With Kerio, everything is just a bit more cohesive. Everything fits together. With pfSense, you need to install add-ons to get the features you need. You can have the same features as Kerio, but it may require installing an add-on. With Kerio, of course, everything is already there.

Another very nice feature I like with the pfSense firewall is the ability to actually run a packet capture on the router, on the gateway itself. Thatis something very useful that I miss having access to, as it's not available on Kerio.

How was the initial setup?

The initial installation's level of difficulty all depends on the requirements of the customer. Some customers just want it there so that they can actually monitor and see the traffic usage, and, if necessary, they can go and speak to people and ask them to stop using up so much data. Some clients use it more as a deterrent and just as a way of monitoring what's going on. Other clients like even more control, which can make it a bit more complicated. They want to put in quotas for users and block certain sites, which is possible, and just a bit more work. It will all depend on clients.

Deployment typically can be done within one day. However, a lot of time users may be upgrading the whole network with wifi switches. Everything gets built together. For us, we're trading our gateway and our networks on board. It shouldn't take more than a few days for a full network installation.

What about the implementation team?

I am self-employed, so I work with other companies that usually do the installation of the hardware and I come in at the end to just make sure everything's all configured correctly and set up properly for Kerio configuration.

What other advice do I have?

I'd recommend the solution. 

It is a good solution. I would like to use it more as an open source software these days. The way everything is going in the world, I feel that there's definitely a place for open source. In terms of the proprietary side of it, I'm not too keen on it, and I'm a bit dubious about this takeover by GFI. I don't know if it's a product that will carry on as it is or if things will just keep getting a bit more complicated with it.

I'd rate the solution seven out of ten. It's done everything I've ever needed it to do. That said, if I can find a solution that does the same, I'll switch. I find that there are actually more options. If you know what you're doing and you find the add-on that you need, then I think it's more flexible.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chief Information Officer at NETmodel Tech Ltd
Real User
The web filter works well, but needs NGFW user-level protection
Pros and Cons
  • "It prevents people from visiting undesirable sites and ensures that they use the internet for their designated jobs."
  • "Improvements are needed to the Next Generation Firewall Protection, specifically with user-level protection."

What is our primary use case?

Our primary uses for this solution are to control internet use, filter sites, and manage bandwidth.

How has it helped my organization?

It prevents people from visiting undesirable sites and ensures that they use the internet for their designated jobs.

What is most valuable?

The most valuable feature is the web filter.

What needs improvement?

Improvements are needed to the Next Generation Firewall Protection, specifically with user-level protection.

For how long have I used the solution?

Since 2017.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Works at GVC
User
The remote connectivity feature for users needs improvement. It has helped our organization with testing.
Pros and Cons
  • "It has helped our organization with testing."
  • "They should improve the remote connectivity feature for users."

What is our primary use case?

I use Kerio Control for user statistics, intrusion detection and prevention (IPS), web filtering, etc. 

How has it helped my organization?

It has helped our organization with testing.                                

What needs improvement?

They should improve the remote connectivity feature for users.

For how long have I used the solution?

Trial/evaluations only.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ICT Manager at MEDS
Real User
Top 20
It is a good firewall appliance, but it lacks local support and scalability
Pros and Cons
  • "The firewall appliance itself is the most valuable feature."
  • "I find it a bit costly to pay for the products that I am not using. They need to change their model in such a way that you don't have to pay for the products that you are not using. Its local support and scalability are also not good. I am looking forward to a more scalable product that will be able to grow with time and technology."

What is our primary use case?

We use Kerio Control as our firewall.

How has it helped my organization?

The Kerio Product has come in handy in the area of Firewall management. Having visibility into the entire Organization through a dashboard. 

What is most valuable?

The firewall appliance itself is the most valuable feature.

What needs improvement?

I find it a bit costly to pay for the products that I am not using. They need to change their model in such a way that you don't have to pay for the products that you are not using. 

The GFI features that come with Kerio are stated below. When paying for the licenses we pay for license for everything yet we only use 5 products.

GFI Products

GFI Endpoint Security

In use

GFI Mail Essentials

Not in use

Kerio Connect

In use

GFI Archiver

Not in use

GFI Fax Maker

Not In use

Kerio Control

In Use

GFI Lan Guard

In use

GFI Web Monitor

In use

Kerio Operator

Not in use

GFI Events Manager

Not in use

We only use 5 products out of the 10 we’ve paid for. We should have the option for paying for what we use not a blanket cost for everything

Internet aggregation and SDWAN Technology: The firewall should  allow growth in terms of allowing connectivity to SDWAN technology available in other firewall appliances.Link aggregation and SD-WAN (Software-defined Wide Area Network) are great features for businesses who need multiple links to the internet. They’re also useful where you are using multiple links and would like to connect to other sites, such as branch offices or cloud services.

Its local support and scalability is  also not good. I am looking forward to a more scalable product that will be able to grow with time and technology.

Cloud Support: The Firewall should have cloud support especially hybrid cloud support.

It should allow device identification without just stating that the devices are unrecognized-"unrecognized devices"

Sandboxing is one of those important firewall features that end users don’t even know is there. It takes a file or executable as you’re downloading it and opens it in a completely isolated and separate “test” environment.This is missing.

For how long have I used the solution?

We have been using this solution for around one year. We are working with Kerio Control and other GFI products that come with it.

What do I think about the stability of the solution?

It has been a stable product. We haven't had any issues apart from yesterday when it somehow froze. It was the first time we experienced such an issue. 

What do I think about the scalability of the solution?

Scalability is a bit of a challenge because you need to buy a new product if you want to upgrade to new technology. 

In other firewall products, you have options for scalability, but for this particular product, such an option is not available. For example, FortiGate firewall provides added technology capabilities that allow it to grow a bit. In Kerio Control, if I want to bring new technology like SD WAN, I need to buy a new product, or maybe do away with Kerio Control and use a new technology altogether.

How are customer service and technical support?

At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or assistance for anything. This is the challenge that I faced in using a Kerio product or a GFI product.

Which solution did I use previously and why did I switch?

I used to work with Cisco products. We switched to Kerio because they promised a lot of products, and the initial cost was less as compared to other products.

How was the initial setup?

The initial setup is pretty straightforward. I learned this product on the job, and I never got any hands-on training. I just went to YouTube and oriented myself with it, and then I set it up quickly.

What's my experience with pricing, setup cost, and licensing?

Its initial cost is less as compared to other products. It becomes a bit costly when you pay for the products that you don't use. We paid for almost all the products through subscription, but we are using only a few products. We use EndPointSecurity, Kerio Connect, WebMonitor, and LanGuard. We don't use the rest of the products.

What other advice do I have?

I would rate Kerio Control a six out of ten. Its local support, scalability, and pricing model need to be improved.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Chief of Technical Department at Ingenieria e Informática Asociada Ltda.
Real User
The solution is easy to use and provides the ability to deliver customized solutions
Pros and Cons
  • "Kerio Control is easy to use and provides the ability to deliver customized solutions."
  • "Support responses need improvement."
  • "I would like for there to be a difference between international and national links."

What is our primary use case?

It is for local use in our company of about one hundred users. It is also deployed to different clients, which are from twenty to two hundred users.

How has it helped my organization?

It provides security to the internal network and implements solutions through VPN to access specific internal services, without the need to open the network completely. The usage capacity of Kerio Control is enormous.

What is most valuable?

The ease of use and the ability to deliver customized solutions is incredible. When updating from version 9.2.4 to version 9.2.5, support services was able to remove 5 patches from version 9.2.5 in a very short amount of time to normalize the system.

What needs improvement?

Support responses. The response time was very good, but not excellent, because they were worried about their system normalization solution. They slightly delayed in answering direct queries.

I am evaluating version 9.2.6. I would like for there to be a difference between international and national links, something I can find in other firewalls.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Yes, in version 9.2.5, but we solved it quickly.

What do I think about the scalability of the solution?

None

How are customer service and technical support?

In general, I have not used it, except in version 9.2.5. The response was very good.

Which solution did I use previously and why did I switch?

None

How was the initial setup?

Simple initial setup.

What about the implementation team?

An internal team implemented the solution.

What was our ROI?

In 2 years 80% of the investment was returned.

What's my experience with pricing, setup cost, and licensing?

Initial implementation costs are comparable to a similar product due to the ease of performing basic operations.

The cost of the product has optional additions with very good prices. The product update is 25% of its value which is very good.

Which other solutions did I evaluate?

Yes, FortiGate.

What other advice do I have?

Setting up a small laboratory is simple and fast, so you can see a small portion of the solution's benefits and what it will do to improve a business's security.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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