Lead Engineer Storage at a computer software company with 201-500 employees
Reseller
Top 20
Scalable with good performance and great technical support
Pros and Cons
  • "We've found the product to be quite stable and the performance is very good."
  • "Generally, the implementation of virtualization could be improved. The workflow service and so on are not working properly."

What is our primary use case?

The primary use case for the solution is mainly backing up Oracle databases and critical workload AIX servers, and so on.

What is most valuable?

The Oracle database backup is the solution's most valuable aspect.

The solution is scalable.

We've found the product to be quite stable and the performance is very good.

Technical support has been helpful overall.

What needs improvement?

Generally, the implementation of virtualization could be improved. The workflow service and so on are not working properly. They have another solution, Spectrum Protect Plus, however, for me, that is a new product. They invented a new product for virtual environments as they didn't succeed in integrating it into the former solution. For me, Spectrum Protect Plus, and Spectrum Protect are not the same product. It's not a new feature for Spectrum Protect, it is just a new thing. Therefore, we assessed IBM was not able to provide a good solution for virtual environments. Therefore, we decided to use Veeam for that.

The initial setup is quite complex.

For how long have I used the solution?

I've been using the solution for at least these last 12 months.

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What do I think about the stability of the solution?

The stability of the solution is perfect. It's reliable and offers good performance. It doesn't crash or freeze. There are no bugs or glitches. It's good.

What do I think about the scalability of the solution?

The solution can scale well. If a company needs to expand things, it can do so with ease.

We just count the servers in terms of usage. In terms of the servers, I would assume we have more or less, about 400 servers with 1.5 petabytes of storage.

In terms of scaling, we'll remain the same more or less, however, as the databases grow, we tend to increase the amount. We don't have new features and functions that we want to integrate, however, we have new services. We are growing and likely expanding.

How are customer service and support?

We've contacted technical support several times. They are always helpful and responsive. We're satisfied with their level of support.

Which solution did I use previously and why did I switch?

We're using Veeam for virtualization, as that aspect is not covered under IBM Spectrum Protect.

At the moment, we're happy with the features available. I can't recall feeling that there was something lacking. There aren't any new features we desperately need.

What we would like is integration between this solution and Spectrum Protect Plus. They should be one product and not two different solutions. 

How was the initial setup?

The initial setup is not straightforward. It is quite complex. It's important to have the right people in place. You need good experts to manage upgrades, et cetera.

For the initial deployment, for running the system, for implementing new servers or new clients, et cetera, that is not a problem, however, the problem is really handling upgrades. That is kind of tricky.

What about the implementation team?

It's a good idea to hire a consultant or integrator to assist your company in the process. It's not easy to do if you don't have the right knowledge base. 

What other advice do I have?

We're just a customer and end-user.

We're using an older version, called Spectrum Protect. We are not using Spectrum Protect Plus.

Overall, I would rate the solution at a nine out of ten. We've largely been happy with it. I'd give it a higher rating if Spectrum Protect and Spectrum Protect Plus could either be the same product or integrated together.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director at Magnamious Systems Pvt. Ltd.
Reseller
Support of the IBM X platform and the backup data replication to DR are valuable, but it needs a lot of improvements
Pros and Cons
  • "Support of the IBM X platform and the backup data replication to DR are the most valuable features."
  • "It has a lot of areas for improvement. Its reporting for job completion or incompletion can be improved. It should also provide a granular recovery, ease of operation, data life cycle management, and media management. It should support a backup in such a format that in case of a disaster, one can start the virtual machine out of the backup itself. Its reliability can also be better. It is also expensive, and their support is also poor."

What is our primary use case?

We use it for backup.

What is most valuable?

Support of the IBM X platform and the backup data replication to DR are the most valuable features.

What needs improvement?

It has a lot of areas for improvement. Its reporting for job completion or incompletion can be improved. It should also provide a granular recovery, ease of operation, data life cycle management, and media management. 

It should support a backup in such a format that in case of a disaster, one can start the virtual machine out of the backup itself. Its reliability can also be better. It is also expensive, and their support is also poor. 

For how long have I used the solution?

I have been using this solution for the past five to six years.

What do I think about the stability of the solution?

From a security point of view, there are fewer concerns about the backup as long as you encrypt the data.

What do I think about the scalability of the solution?

It is scalable. The scalability also depends on your network architecture, etc.

How are customer service and technical support?

Their technical support is very poor. We are not very happy with them.

How was the initial setup?

Its initial setup is complex. It took three to four days.

What about the implementation team?

My team members handle the deployment. The number of people required depends on the number of IT assets that we are trying to protect.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

I would recommend it depending on the use cases, but it is better to avoid IBM now. It is a new era of other solutions. IBM should catch up or allow itself to become extinct.

I would rate IBM Spectrum Protect a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
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March 2024
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Sys Admin 4 at UC Davis Health System
Real User
Helpful scripting features, but the deduplication functionality needs improvement
Pros and Cons
  • "This solution has improved our organization through better file and database recovery."
  • "The deduplication must be perfect, and thus should be improved."

What is our primary use case?

Our primary use for this solution is Backup & Recovery.

We have worked with old fashioned tape media hierarchies, completely disk-based backup using Data Domain, and now a mixed tape and directory container pool environment.

How has it helped my organization?

This solution has improved our organization through better file and database recovery.

What is most valuable?

The most valuable features are scripting to control daily processing, scripting to integrate special client backups, and scripting to develop enhanced reporting (primarily using SQL).

What needs improvement?

The deduplication must be perfect, and thus should be improved. It costs us too much when we hit corruption in a backup and cannot recover.  

For how long have I used the solution?

More than twenty years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user866823 - PeerSpot reviewer
Solutions Architect at Etechservices
Reseller
Scalable beyond anything my customers ever aspire to
Pros and Cons
  • "It is scalable beyond anything my customers ever aspire to."
  • "It is more efficient than most traditional backup solutions."
  • "Getting technical support all the necessary diagnostic information is still very painful."

What is our primary use case?

Most of our customers use it for backup. It performs very well.

Most of my customers are still doing the traditional disk storage backed by primarily tape storage on on-premise infrastructure environments. A few are doing disk only, and that will probably continue to grow, but most of our customers use tape. For their use cases, they find it suits their needs.

We currently manage dozens of Spectrum Protect instances.

How has it helped my organization?

For most of our customers, it is more efficient than most traditional backup solutions. It can also scale from a very small environment to a very large, multiple-tenant environment.

What is most valuable?

The incremental forever backup, which makes it more efficient than any other solution that does not use this scheme.

What needs improvement?

Continue the incremental improvements that they have been doing all along. There is not any one big thing right now that my customers can think to do. 

The Spectral Protect Plus addresses the VM inside of things and is a huge improvement. This is the main thing everyone has been seeing.

What do I think about the stability of the solution?

It has always been very stable.

What do I think about the scalability of the solution?

It is scalable beyond anything my customers ever aspire to.

We expect the product to meet our growth needs.

How is customer service and technical support?

For the most part, once you get them the right information, technical support is very effective. Getting them all the necessary diagnostic information is still very painful.

How was the initial setup?

I do the initial setups of the solution. The initial setups are complex still. This is maybe the one weak point, getting it setup, but this is where I help.

Which other solutions did I evaluate?

Most of my customers are coming from old NetBackup type of environments. What I see a lot more now is Commvault, and these two being the other two main competitors.

What other advice do I have?

I would recommend Spectrum Protect.

Pay attention to the backup, because it does matter in terms of the efficiency and scalability of the solution. A lot of other approaches are not as effective.

Customers main criteria for choosing Spectrum Protect:

  • Efficiency
  • Scalability.
Disclosure: My company has a business relationship with this vendor other than being a customer: Business partner and reseller.
PeerSpot user
it_user866133 - PeerSpot reviewer
Senior Systems Engineer at a tech services company with 51-200 employees
Real User
We apply its new dedupe and compression technology to give more time for the backup window
Pros and Cons
  • "We apply the new dedupe and compression technology, using maintenance and time to give more time for the backup window and less time for the overhead related to the daily housekeeping."
  • "My customers are not always happy with the Level 1 support. Sometimes, it just takes too long for the response to come, which is probably something that needs to be addressed."
  • "Most customers still struggle with the reporting piece, especially generating reports. I think it needs some improvements in this area."

What is our primary use case?

Our customers have a more traditional infrastructure, less related to snapshot technology. We have a couple customers trending towards cloud, but they are not there yet.

How has it helped my organization?

Most of the customers that I work with today tend to use more disk-based solutions. Therefore, we apply the new dedupe and compression technology, using maintenance and time to give more time for the backup window and less time for the overhead related to the daily housekeeping.

What is most valuable?

  • Performance
  • Scalability
  • Backing up virtual environments

What needs improvement?

Most customers still struggle with the reporting piece, especially trending and generating reports. I think it needs some improvements in this area.

It is famous for its complexity, which is a big challenge for the customers to accept. Customers are still scared about some of the history related to Command One. These are some of the challenges that customer usually complain about.

What do I think about the stability of the solution?

Stability depends on how well it was implemented. In most cases, we depend on the movement reference models, so we rely on the recommendations coming from the IBM development team. That is our way to success.

What do I think about the scalability of the solution?

This depends on size and how big the environment is. If this size good, there are no issues to scale out.

How is customer service and technical support?

I have positive opinion about support, but my customers are not always happy with the Level 1 support. Sometimes, it just takes too long for the response to come, which is probably something that needs to be addressed.

How was the initial setup?

With the initial setup, if you follow the blueprint rules, there are no issues.

Which other solutions did I evaluate?

Our customers also look at Commvault and Veeam.

What other advice do I have?

I would recommend using Spectrum Protect.

Main criteria when selecting a vendor: loyalty.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
it_user865539 - PeerSpot reviewer
Technical Analyst at a energy/utilities company with 1,001-5,000 employees
Real User
I can do disaster recoveries with it
Pros and Cons
  • "It is pretty easy to use and maintain."
  • "When I have to do disaster recoveries, I can do it with this tool."
  • "I should be able to backup Linux. I would like SUSE for Linux on POWER. Right now, we have to use Storex, which is a pain to use."

What is our primary use case?

It is our enterprise backup system.

Our on-premise infrastructure is comprised of Windows VM, AIX, and SUSE Linux for SAP HANA. We currently do not have a cloud strategy.

How has it helped my organization?

The product has been there ever since I have been there; the enterprise system along with the hierarchical system. It is pretty easy to use and maintain. I do not run it all the time, but I can get in and do what needs to be done. When I have to do disaster recoveries, I can do it with this tool.

What is most valuable?

That it backs up everything, except Linux.

What needs improvement?

I should be able to backup Linux. I would like SUSE for Linux on POWER. Right now, we have to use Storex, which is a pain to use.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It seems to be fine. We don't have any problems.

What do I think about the scalability of the solution?

We are well under what the capability of it is. We are a mid-sized shop with hundreds of servers, not thousands. We could do more, it just depends on how much money we want to spend.

We will probably grow in data, but not in numbers of systems. I am sure it is going to go more towards VMs and SUSE Linux. The servers are getting smaller, holding more data. Also, I am hoping we get off of tapes. 

How is customer service and technical support?

Technical support seems pretty good. I have not had any problems with them. They seem to know what they are doing when I get a hold of them, because there are times that our admin is not there and I have to take care of things that I do not know about.

How was the initial setup?

I was not involved in the initial setup.

Which other solutions did I evaluate?

I have used HPE. 

I have also used NetBackup. NetBackup seemed a little more intuitive, but it did not do near as much. This will do a lot more.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user672378 - PeerSpot reviewer
Senior Storage Engineer at a tech services company with 51-200 employees
Consultant
One of the most valuable features is the incremental approach.

What is most valuable?

Incremental forever philosophy.

How has it helped my organization?

The benefits are that it's an efficient, scalable, and reliable product that provides what it is supposed to provide.

What needs improvement?

I would like to see better cloud integration. The big thing is the ability to better integrate with the cloud.

The current cloud integration is good and improving. The conference provided insight to some interesting and useful cloud directions that I was not aware of when we spoke. But in response to your question, I would like to see more (is better - right?) functionality. One notion is to provide self describing backup data which can be picked up by a second Spectrum Protect server in an ad-hoc manner. This could provide a simple means of DR recovery without requiring a DB Restore or existing replication configuration.

Another, similar notion would be an ability to create cloud based backup sets or client images which could be retrieved directly to a client without a Spectrum Protect server. There would be some serious security considerations for both of these ideas and their use case may be too small to realistically consider. I would like to say that I did meet some sharp folks who work in Spectrum Protect Development and they do like to think outside the box and they seriously consider input from their user community.

What do I think about the stability of the solution?

Stability is very good.

What do I think about the scalability of the solution?

Scalability is excellent.

How is customer service and technical support?

I've used tech support. Tech support is usually pretty good. Sometimes it takes a while to get past the first level, but once you do, know that they're just doing their job. They are very knowledgeable people who will do everything they can to reach out to you and make sure that they resolve the problem.

What other advice do I have?

Understand how the incremental approach can be better than other solutions. It's a very good solution. It has some improvement to go, but compared to anything else out there, it's the top of the pack.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Charlita Dalebjörk - PeerSpot reviewer
Charlita DalebjörkActing CFO with 1-10 employees
Real User

True
And now you can do the same on databases using ("LIGTAS") DB Protection www.ligtas.org
Progressive block level incremental forever on databases

IT Infrastructure Engineer at a financial services firm with 1,001-5,000 employees
Reseller
Good functionality and perfect for medium and big companies, but needs better pricing and support
Pros and Cons
  • "It is good in terms of functionality. My clients are very satisfied with this solution."
  • "Its price can be better. It is very expensive. Its interface is very old and not user friendly. They can improve its interface. Their support can also be better. My clients are not very satisfied with the support because they are not really quick."

What is our primary use case?

We implement this product for our clients and customers. We configure this solution for the requirement of the customers. 

We have hybrid deployments. It is deployed in the cloud and on-premises, and we are using the latest version.

What is most valuable?

It is good in terms of functionality. My clients are very satisfied with this solution.

What needs improvement?

Its price can be better. It is very expensive. 

Its interface is very old and not user friendly. They can improve its interface.

Their support can also be better. My clients are not very satisfied with the support because they are not really quick. 

For how long have I used the solution?

I have been using IBM Spectrum Protect for three years.

What do I think about the stability of the solution?

It has good stability.

What do I think about the scalability of the solution?

It has medium scalability. Most of our clients are medium-sized companies.

How are customer service and technical support?

My clients are not very satisfied with the support because they are not really quick. Sometimes, you get good support, and sometimes, you don't.

How was the initial setup?

It has medium complexity. We have a lot of experience in implementing this solution, and that's why it is easy for us, but the other partners of IBM say that it is not easy to set up.

The deployment duration depends on the clients and their setup. Generally, it takes one to two months.

What's my experience with pricing, setup cost, and licensing?

It is really expensive. Its price is not good for Latin America. Its price is good for the United States or Europe.

What other advice do I have?

I would recommend this solution to others. It is a perfect solution for medium and big companies, but it is not a good solution for a small company because of its scalability, support, and prices. It is perfect for bigger industries and banks and financial institutions.

I would rate IBM Spectrum Protect a seven out of ten. It is a good solution, but it is expensive.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
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Updated: March 2024
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Buyer's Guide
Download our free IBM Spectrum Protect Report and get advice and tips from experienced pros sharing their opinions.