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it_user632700 - PeerSpot reviewer
Infrastructure Manager at Colruyt Group
Vendor
Allows close coupling between different domains.

What is most valuable?

It doesn't lose transactions, it's fast, and it runs on every platform.

How has it helped my organization?

The benefits are the same as the most valuable features. Close coupling between different domains, which reduces your total cost of ownership by not inter-tweaking everything.

What needs improvement?

For me, there are no areas with room for improvement. We are happy like it is. I don't think we have any special additional needs. I think it does what it's supposed to do and it caters to the requirements we have at this moment.

We would actually like some dashboard improvements, because we've set up some manual dashboarding. We use other tools to monitor MQ. But, if that would be a part of MQ, then we're looking at a TCO reduction again. So it would be interesting if we could get rid of these additional tools.

For me, the management is lacking. It's doable, but it's not graphical. Almost everything you need to do in command line mode. It's pretty technical.

What do I think about the stability of the solution?

There is no downtime. It is very stable.

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What do I think about the scalability of the solution?

We have no problems with scalability. It scales all the way around.

How are customer service and support?

We have used technical support. For MQ, it's very good, compared to other products.

Which solution did I use previously and why did I switch?

We didn’t have a previous solution. There was a new requirement to handle asynchronous transactions, and MQ seemed to be the best solution at that moment.

How was the initial setup?

I was involved in the setup of the distributive systems. It was straightforward.

Which other solutions did I evaluate?

We did't look at other vendors, because, at that moment, IBM was our preferred partner, and still is, so we first looked at the IBM solution.

What other advice do I have?

Just do it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user632712 - PeerSpot reviewer
Senior Manager
Vendor
The scalability of the environment is the most valuable feature. We also like the speed and the manageability.

What is most valuable?

The scalability of the environment is the most valuable feature. We also like the speed and the manageability of this tool.

How has it helped my organization?

It keeps all of our large systems interconnected, so the MQ is at the base of all of our system integration.

What needs improvement?

I would like better control over the depth of messages that go in there from all the learning and notifications, better management tools around queue depth, queue issue, that kind of stuff. If things are backing up in the queue, getting better at learning from a dashboard of how the whole ecosystem of MQ is running, that'd be really nice. Because we're using a third party to get that now.

What do I think about the stability of the solution?

Stability is very strong. We haven't had any issues.

What do I think about the scalability of the solution?

We really like the multi-channel queue manager that allows us to have different entries into the queue and manage that traffic; kind of splitting it out. That gives us an immense amount of scale as we add new applications.

How are customer service and technical support?

We have used support. They are okay. Opening a PMR is a pain in the neck. When you're in a critical event, you don't want to go open up a web ticket. You want to get somebody on the phone, it could fix the problem now. We get that it all goes with the support level and we are pretty high.

Which solution did I use previously and why did I switch?

We had a mainframe that had MQ associated to it, so we just kept it going forward.

How was the initial setup?

I was not involved in the initial setup.

What other advice do I have?

Study hard, and implement small, and then scale.

Responsiveness, the tool, and price are what I look for in a vendor.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
IBM MQ
October 2025
Learn what your peers think about IBM MQ. Get advice and tips from experienced pros sharing their opinions. Updated: October 2025.
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it_user632715 - PeerSpot reviewer
IT Specialist at a wellness & fitness company
Vendor
We are using it for the APIs in order to integrate data into the source systems.

What is most valuable?

The most valuable features are the integration services in the company.

How has it helped my organization?

We are using it for the APIs, beepers, and beeper processes in order to integrate data into the source systems.

What needs improvement?

Actually, I am looking to move to the cloud. We need to integrate the databases that are in the company and provide API integration services in the cloud. Thus, we would like to see more cloud integration.

What do I think about the stability of the solution?

This product has very strong stability. We don't have interruption problems.

How is customer service and technical support?

The technical support is very good. We have a partner in Puerto Rico. They have people with extensive experience, and they help us.

Which other solutions did I evaluate?

We looked at the Microsoft solutions, as well. However, IBM was most important.

What other advice do I have?

We look at all the tools and then we compare them to WebSphere. We can then understand which tool we need.

IBM is a leader, but there is always room for improvement.

The most important criteria for me when selecting a vendor include:

  • The support that they provide
  • The knowledge they have of the tools that we need to purchase
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user632742 - PeerSpot reviewer
Data Flow Manager at a consumer goods company with 1,001-5,000 employees
Vendor
It can be managed from a web page and it is stable.

What is most valuable?

It can be managed from a web page.

How has it helped my organization?

The benefits of the new version are greater ease of use and management of MQ.

What needs improvement?

At a recent industry event, I discovered that the future version of MQ would provide more web services, such as API, and the ability to manage MQ using a web application. Those will be very good improvements to the product.

What do I think about the stability of the solution?

I can say that it's stable.

What do I think about the scalability of the solution?

It is scalable, but not easily.

How are customer service and technical support?

I have opened a ticket. Technical support are not bad.

Which solution did I use previously and why did I switch?

Relationship is the most important element when looking for a vendor.

How was the initial setup?

I was not involved with the initial setup. We usually get in touch with them in order to solve the issues.

What other advice do I have?

Just go ahead and do it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user632757 - PeerSpot reviewer
Analyst at a wholesaler/distributor with 1,001-5,000 employees
Vendor
We use it in conjunction with the integration bus for testing and development. The initial launch of the application seems slow.

What is most valuable?

It makes it very easy to update and define queues, look at messages, queue depth, and queue properties. We use it in conjunction with the integration bus for testing and development.

How has it helped my organization?

It's very handy, graphical, easy to use, pretty, and intuitive.

What needs improvement?

I'm not sure. I've been working with it for about two years, so I'm still learning, but I like it. I'm pretty satisfied with it. But, the initial launch of the application seems to be pretty slow. Once you're inside, it does respond pretty quickly; it's just that initial load that takes a while.

What do I think about the stability of the solution?

I've had very good luck with it. It's a little bit slow when you open it, but once you're inside, it seems to respond very well.

What do I think about the scalability of the solution?

It handles everything we have. We have multiple queue managers and broker managers running on different servers, and you can connect to multiples of them. I haven't had any issues with doing that.

How is customer service and technical support?

I haven't used technical support, but my group has.

How was the initial setup?

I was not involved in the initial setup.

What other advice do I have?

I would advise them to go ahead and use it.

When looking for a vendor, I look at stability, their prevalence in the market, other companies using it, and the ability to get support for the product.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user631695 - PeerSpot reviewer
Systems Programmer at a financial services firm with 1,001-5,000 employees
Real User
The messaging and the security are the most valuable features.

What is most valuable?

The messaging and the security are the most valuable features. We can find everything in queue, because that's the basis of our business.

How has it helped my organization?

It is hard to say how it has improved the way my organization functions because it's been here since the beginning. I'm not sure I have an answer.

What needs improvement?

Right now, I can't think of anything that needs improving.

What do I think about the stability of the solution?

Stability is great. We have not had any issues recently. Version 7 was a tough one, but since then, they've improved it.

What do I think about the scalability of the solution?

Scalability is great. We use it on Unix, Linux, z/OS, Windows, everything.

How are customer service and technical support?

We use technical support, the PMR, all the time and it's great. It's usually really quick.

Which solution did I use previously and why did I switch?

It was too long ago; it wasn't my decision to switch.

How was the initial setup?

I was involved with the initial setup. It wasn't quite straightforward because the original versions used CICS and that was a little tricky sometimes. But, then they went and made the agent as part of the package of using the CICS.

What other advice do I have?

Go for MQ. It will solve your problems for interconnectivity and just whatever you need to do; scalability wherever you need to go.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user631746 - PeerSpot reviewer
Software Developer at a transportation company with 10,001+ employees
Real User
It's reliable, stable, and scalable.

What is most valuable?

The number one thing is it's pretty reliable with data integration. It gets done what we need to do; transport messages from source to destination.

How has it helped my organization?

It is the core component of what we do. We're using it to distribute messages from one platform to different multiple platforms.

What needs improvement?

We're moving to the next version. I really don't have anything I want improved. There are unknown bugs that we run across where we don't know where they are from, and the next fix pack will fix it.

What do I think about the stability of the solution?

Stability is pretty good, really. We have not had any downtime.

What do I think about the scalability of the solution?

Scalability is good.

How are customer service and technical support?

My colleagues have used technical support. I would say it's good.

Which solution did I use previously and why did I switch?

I wasn't part of the decision to switch.

How was the initial setup?

I was not involved in the initial setup.

What other advice do I have?

Use it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user487374 - PeerSpot reviewer
it_user487374VP Product Management at PeerSpot
Top 20Real User

What helped you decide to move to the next version?

it_user631755 - PeerSpot reviewer
Senior Systems Engineer at a wholesaler/distributor with 1,001-5,000 employees
Vendor
It gave us the ability to search through the data based on the identity of the person, the machine, or the IP address.

What is most valuable?

I've used other solutions, but the most valuable features of this solution are the search capabilities, consolidating the data and searching through the data. I think that these are some of the key things.

How has it helped my organization?

For this organization, it was the first log management solution. So, it definitely gave us the ability to search through the data when we had events. We could search based on the identity of the person, or the machine, or the IP address. We could do a lot of different searches.

We could also do payload searches and depending on how much capacity you have, you can do quite a lot with it.

What needs improvement?

I want to see a three-dimensional perspective to the data. I don't want to see just an event perspective to the data. I want to be able to identify a user and within clicks, know the whole activity of the user. I don't want to see it in events. I want to see it in the relevant information.

There needs to be a little bit more of investment for enhancing the user interface. That is the main thing, i.e., to make it represent the state of the actual incident response and how you would troubleshoot an incident. It was a major position by IBM when they bought it. But, we see a lot of things being done around the Cognitive side, around the Watson side, but what we're not seeing growth in, is the actual tools interface and usability.

We wanted to be able to see seamless identification of log sources, seamless categorization, normalizing of log sources and seamless alerts. All those things that are required for solution maturing, it has to be able to take data and make sense of it by itself, without a lot of input. Those are the areas that they can really improve it.

What do I think about the stability of the solution?

It's been stable. Stability hasn't been a problem, as long as you have enough capacity. It's all about sizing it right for the size of your environment.

What do I think about the scalability of the solution?

We drop packets every day. So depending on how our log volume increases or reduces, you see the impact on the packets being dropped.

How are customer service and technical support?

We've used it and it hasn't been great. It didn't seem like we could get the answers we needed without having to use professional services. For a solution like this, there are little things like, how to tune it, how to upgrade it and that as a customer we don't feel the need to use professional services for. We want to be able to just find a document on how to upgrade and that has been difficult to find.

Which solution did I use previously and why did I switch?

We didn't have a previous solution. We inherited it as part of another acquisition, of another purchase from IBM and then we scaled it up to meet our capacity.

How was the initial setup?

I was involved in the setup process. We got the basic functionality working, which is not difficult. It's getting the full value out of this solution that was harder.

What other advice do I have?

From an analytics perspective, it's a good tool but you have to have the resources to own it. It's not only about buying it, nor is it about the capacity, but somebody has to care and feed it. It's not one of those you put it in and you can walk away and just consume the data. If you don't care and feed it, you won't get what you need out of it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free IBM MQ Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2025
Buyer's Guide
Download our free IBM MQ Report and get advice and tips from experienced pros sharing their opinions.