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Works at a tech services company with 11-50 employees
Real User
Stable with good features and a responsive technical support
Pros and Cons
  • "The solution is stable."
  • "IBM MQ is not very user-friendly."

What is our primary use case?

We're a service provider. My company provides services to different clients that include financial institutions in the banking sector.

IBM MQ is used for queue messaging. I have to install and configure, the MQ features of listener channels, remote queues, and some transmit queues. We enable these as per customer requirements.

What is most valuable?

The solution offers very good features, including listener channels, remote queues, and transmit queues.

The solution is stable.

The initial setup isn't overly complex. It's pretty straightforward. 

Technical support is very good.

What needs improvement?

IBM MQ is not very user-friendly. MQ needs to redesign or add some sort of user-friendly interface in order to offer better performance.

This is a very old solution. Nowadays, some other products are designed to be much more user-friendly as compared to IBM MQ. 

The product needs better administration.

For how long have I used the solution?

I've been working with the solution for three years. 

Buyer's Guide
IBM MQ
April 2025
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What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

How are customer service and support?

We've found the technical support to be very good. they tend to match the severity level of the situation. We're quite happy with the way they respond.

How was the initial setup?

While the initial setup is not overly difficult, the user interface is not very user-friendly. 

What's my experience with pricing, setup cost, and licensing?

I cannot speak to the pricing of the product. I can't say if it's overly expensive or reasonably priced as I don't deal directly with licensing. 

What other advice do I have?

We are an IBM partner. 

I'd rate the soluton at an eight out of ten. For the most part, I've been pretty happy with its capabilities. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
it_user632757 - PeerSpot reviewer
Analyst at a wholesaler/distributor with 1,001-5,000 employees
Vendor
We use it in conjunction with the integration bus for testing and development. The initial launch of the application seems slow.

What is most valuable?

It makes it very easy to update and define queues, look at messages, queue depth, and queue properties. We use it in conjunction with the integration bus for testing and development.

How has it helped my organization?

It's very handy, graphical, easy to use, pretty, and intuitive.

What needs improvement?

I'm not sure. I've been working with it for about two years, so I'm still learning, but I like it. I'm pretty satisfied with it. But, the initial launch of the application seems to be pretty slow. Once you're inside, it does respond pretty quickly; it's just that initial load that takes a while.

What do I think about the stability of the solution?

I've had very good luck with it. It's a little bit slow when you open it, but once you're inside, it seems to respond very well.

What do I think about the scalability of the solution?

It handles everything we have. We have multiple queue managers and broker managers running on different servers, and you can connect to multiples of them. I haven't had any issues with doing that.

How is customer service and technical support?

I haven't used technical support, but my group has.

How was the initial setup?

I was not involved in the initial setup.

What other advice do I have?

I would advise them to go ahead and use it.

When looking for a vendor, I look at stability, their prevalence in the market, other companies using it, and the ability to get support for the product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
IBM MQ
April 2025
Learn what your peers think about IBM MQ. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,686 professionals have used our research since 2012.
reviewer1164303 - PeerSpot reviewer
Service Delivery Consultant at a computer software company with 10,001+ employees
Real User
No loss of data is a key feature for our customers
Pros and Cons
  • "Clustering is one of its most valuable features."

    What is most valuable?

    • Clustering
    • Multi-instance

    For how long have I used the solution?

    I have worked with IBM MQ for three to four years.

    What do I think about the stability of the solution?

    The stability and performance are good and our customers are happy with these aspects. In my years working with it I haven't seen many issues, and with the type of support IBM provides, it has been fine.

    How are customer service and technical support?

    I have been in contact with IBM support many times. I am satisfied with the support.

    How was the initial setup?

    The initial setup is straightforward. It's not very complex.

    What's my experience with pricing, setup cost, and licensing?

    Most of our customers are quite happy with the solution but they have an issue with the cost. They want to move to cheaper solutions.

    What other advice do I have?

    The best advice I can give is that it provides stability and performance and there's no loss of data. That is most important for our customers. The data will never be lost.

    It is used by large enterprises.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
    PeerSpot user
    it_user632706 - PeerSpot reviewer
    IT Specialist at a wholesaler/distributor with 1,001-5,000 employees
    Vendor
    It's easy to work with and has been stable.

    What is most valuable?

    Ease of use and ease of setup. I'm an admin type, and I can set things up from the command line, and I can set things up through a GUI. It's easy to work with.

    How has it helped my organization?

    We really haven't had any problems with it. I don't have too many positive things to say because usually, I'm in it when things break, and that's when I form my opinions. And I haven't really had to form too many opinions on MQ because it's been really stable.

    What needs improvement?

    Can't think of anything right now. There's one little part, but I cannot remember it's name.

    What do I think about the stability of the solution?

    Good stability.

    What do I think about the scalability of the solution?

    Good scalability.

    How is customer service and technical support?

    We've had good luck with the MQ people at IBM, in helping us resolve problems.

    Which other solutions did I evaluate?

    It helps to plan, and it helps to understand the product. Sometimes management doesn't understand the project, they just go, "Oh hey, it sounds nice. Let's use it." Then they try to slap it on things they don't understand.

    What other advice do I have?

    When choosing a vendor, stability and reliability are most important to me.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user523101 - PeerSpot reviewer
    IT Architect Mainframe at a financial services firm with 1,001-5,000 employees
    Real User
    It provides standardization in terms of messaging.

    Valuable Features

    One of the most valuable features is the standardization in terms of messaging; if you have MQ, you probably can talk to anybody. That's one thing: its compatibility. The other one is its stability.

    Improvements to My Organization

    It has improved my organization in many ways. As I’ve mentioned, it's sort of the standard in the market. If you use MQ, you probably can talk to anybody in the market. We also use IBM Integration Bus and they integrate well.

    Room for Improvement

    I would like to see them continue to improve the security features to make sure messages are both posted and delivered properly.

    Stability Issues

    For the most part, it is stable. Sometimes, we have issues, but they are internal issues.

    Scalability Issues

    On the mainframe, it scales quite well. We're happy because it uses the mainframe's best qualities.

    Customer Service and Technical Support

    Technical support is average. In terms of efficiency and response time, it's average, comparable to any other vendor. It isn’t better than anybody else that we know.

    Other Advice

    It's a good product. Don't complicate things. Try to stick to the, let's say, out-of-the-box solutions. Don't be too creative. MQ is about sending messages; it doesn’t incorporate any logic at all.

    When selecting a vendor to work with, the most important criteria is that it has to be a strategic vendor for my company to begin with. We have had a mainframe for a long time, so that's quite natural.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free IBM MQ Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2025
    Buyer's Guide
    Download our free IBM MQ Report and get advice and tips from experienced pros sharing their opinions.