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it_user523101 - PeerSpot reviewer
IT Architect Mainframe at a financial services firm with 1,001-5,000 employees
Real User
Oct 20, 2016
It provides standardization in terms of messaging.

What is most valuable?

One of the most valuable features is the standardization in terms of messaging; if you have MQ, you probably can talk to anybody. That's one thing: its compatibility. The other one is its stability.

How has it helped my organization?

It has improved my organization in many ways. As I’ve mentioned, it's sort of the standard in the market. If you use MQ, you probably can talk to anybody in the market. We also use IBM Integration Bus and they integrate well.

What needs improvement?

I would like to see them continue to improve the security features to make sure messages are both posted and delivered properly.

What do I think about the stability of the solution?

For the most part, it is stable. Sometimes, we have issues, but they are internal issues.

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What do I think about the scalability of the solution?

On the mainframe, it scales quite well. We're happy because it uses the mainframe's best qualities.

How are customer service and support?

Technical support is average. In terms of efficiency and response time, it's average, comparable to any other vendor. It isn’t better than anybody else that we know.

What other advice do I have?

It's a good product. Don't complicate things. Try to stick to the, let's say, out-of-the-box solutions. Don't be too creative. MQ is about sending messages; it doesn’t incorporate any logic at all.

When selecting a vendor to work with, the most important criteria is that it has to be a strategic vendor for my company to begin with. We have had a mainframe for a long time, so that's quite natural.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user523149 - PeerSpot reviewer
Vice President - Enterprise Computing at a financial services firm with 1,001-5,000 employees
Vendor
Oct 13, 2016
Message persistence and reliability is one of the most valuable features.

Valuable Features:

The most valuable feature is its stability because we're in the financial services; message persistence and reliability, speed, performance. Those are probably the key attributes that we appreciate.

Improvements to My Organization:

It's incredibly flexible. It's not software that people get into a religion over; where it’s mainframe or distributed. MQ runs; you don't have to worry about what platform it's on. I find that to be very, very useful. It recovers extremely well in disaster recovery, which is very near and dear to our hearts. High availability options are outstanding.

Support is excellent. The team in Hursley are outstanding, very responsive. They listen to suggestions, and they deep dive into problems.

Room for Improvement:

The very mainframe-centric zIIP offload is very critical to me. I appreciate any and all work IBM can do to offload work onto a zIIP engine to reduce my operating costs. I always tell every vendor that answer. It doesn't make a difference if it's IBM or any other vendor. Exploitation of zIIPs is absolutely critical. I'd say that's probably the biggest thing for me right now. That really impacts my price on my total cost of ownership.

Also, and I think IBM's addressing this in the newer versions of MQ, I would like to see improved MQ data sharing. Again, I'm a mainframe guy. MQ in its original flavor didn't lend itself particularly well to data sharing. There was too big of a chance for data loss. With the new version, where they're using more pointers to the data than data itself, I think that's very promising.

Scalability Issues:

I'm a little concerned about scalability. We're still on the older version of MQ. On the mainframe, we're on the older version. I'm not sure where we are in distributed. Page set expansion is a problem for us. We deal a lot with U.S. equity markets. When we're dealing with a lot of message traffic, a lot of market fluctuation, if we reach a page set expansion and MQ basically goes into a halt to expand the pages, that slows us down immeasurably. I know there are larger versions that have larger buffers, larger page sets; we just have to get there.

We're not using MQ to better connect to mobile. The type of business we are doesn't really lend itself to mobile. On the other hand, it is deeply entrenched in our cloud strategy. In terms of the internet of things, I'm going to steal a comment a heard: It really is becoming part of our nervous system. It makes pretty much everything go. We do billions of messages every day. We'd be in a lot of trouble without MQ.

Right now, I'm not seeing any barrier to success. I don’t have anything on that.

Other Advice:

The most important criteria for me when selecting a vendor to work with are that it has to match a business need. Stability, for me, is incredibly important. Ease of use, installation, and maintenance; I don't want to purchase anything from any vendor where they have to send a team in to install it and get it running. If they have to send in their engineers to install it because they don't think my engineers can do it, I don't want the software. I guess those are big ones.

It's an incredibly reliable, stable product for us. I think there are things our firm can do better. I think we're going to get better at them. Right now, I don't see that as being IBM's challenge, I see it as ours.

As far as specific advice, I would make sure you stay current with the maintenance cycles and the patching. This is one of the things we're looking to improve on. We inevitably seem to get caught being a version behind or a few patch levels behind. Because it is such a rapidly evolving technology, you have to stay on top of the patch levels.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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IBM MQ
December 2025
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it_user523143 - PeerSpot reviewer
System Engineer at a insurance company with 10,001+ employees
Real User
Oct 13, 2016
It provides content security and delivery from the network protocol perspective.

What is most valuable?

The most valuable features are content security and content delivery, from a whole network protocol perspective.

It's adapting itself to get into every single component throughout the entire world being Java enabled.

How has it helped my organization?

We are able to transport data across any platform in a secure fashion, be it internal or external.

From the send and forget perspective, MQ allows you to – on your own – manage your data, collect your data, and manage your data perspective.

What needs improvement?

The barrier to success is basically the engine behind the collection of the data.

I also think the administration could be a little more straightforward. Right now, we have to develop our own truly distributed administration system. There's a GUI that's really not manageable; not that easy to use.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

It’s very scalable.

How are customer service and technical support?

Technical support is responsive; it comes out of Hursley, which is their main support and development location. There is a direct line to their development; it's very good.

Which solution did I use previously and why did I switch?

We were previously using all kinds of solutions, including SCP, SFTP, FTP and proprietary APIs. MQ allowed standardization to port data.

We decided to use WebSphere MQ because we needed data transport from all kinds of systems.

Responsiveness is the most important criteria for me when selecting or working with a vendor.

How was the initial setup?

Initial setup was straightforward and flexible.

Which other solutions did I evaluate?

We did not really consider any options other than MQ.

What other advice do I have?

My advice is to lay out your infrastructure in a fashion you can support.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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it_user523107 - PeerSpot reviewer
Associate Software Engineer at a financial services firm with 1,001-5,000 employees
Real User
Oct 13, 2016
It allows us to observe the status of our applications in real time.

Valuable Features:

The most valuable feature is primarily seeing the messages as soon as I log in; being able to see in real time that information.

Improvements to My Organization:

It allows us to observe the status of our applications in real time; basically, very quick.

I would say it makes the organization more efficient, more reliable; and whenever there is an error, I guess resilient is the word I'd use.

Room for Improvement:

It would be nice to see it outside of the z/OS environment, I think. If there was any other type of standalone client application, that's something that I would be interested in.

It's within z/OS, so it's green screen. It's not user friendly, but I can understand that. I've had the training to be able to look at it. It definitely could be improved, but within z/OS, you know you're not going to get any type of color graphical interface. I don't know what else you could do with it.

Stability Issues:

It's pretty stable. I don't work with the support of it much, so I'm a general user.

We do have issues from time to time, but because our environment is so complex, it's hard to say whether it's MQ's fault or the messages coming in and out of MQ. I deal a lot with performance and capacity. When there are capacity concerns, when there is too much taking up the system’s CPU, it's difficult to see where the issue lies, but I would say it's been solid for what I use it for.

Other Advice:

As far as advice, I would just say familiarize yourself with MQ as much as you can. The Redbooks are great. The implementation of that software solution is something that anyone should be knowledgeable about.

We have a list of approved vendors so I guess the most important criteria for me when selecting a vendor is just a reliable relationship. That's all approved by a different team. We have a hand in maintaining some of the relationships but not much in the creation of them.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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PeerSpot user
Sr. System Architect at a tech services company with 1,001-5,000 employees
Consultant
Top 20
Feb 23, 2015
IBM Websphere MQ is a great messaging product

What is most valuable?

Its ability to transfer large volumes of data reliably.

How has it helped my organization?

I have seen in many organizations it has helped in designing great architectural solutions by helping transfer messages between different systems.

For how long have I used the solution?

5 Years

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

How are customer service and technical support?

Customer Service:

Did not use.

Technical Support:

Did not use.

Which solution did I use previously and why did I switch?

N/A

How was the initial setup?

N/A

What about the implementation team?

Through Vendor Team. Excellent.

What was our ROI?

Very good.

What's my experience with pricing, setup cost, and licensing?

N/A

Which other solutions did I evaluate?

N/A

What other advice do I have?

It is an excellent solution.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1753083 - PeerSpot reviewer
Sr. Middleware/Data Specialist at a financial services firm with 1,001-5,000 employees
Real User
Jan 26, 2023
Assists greatly with our applications and has great message processing
Pros and Cons
  • "Assists with our apps and has great message processing."
  • "Customer support response times could be improved."

What is our primary use case?

Our use case for MQ is for unlimited processing. I'm a solutions architect. 

What is most valuable?

This is a good and stable product, It assists with our applications and has great message processing with zero loss of messages.

What needs improvement?

Customer support response times could be improved. 

For how long have I used the solution?

I've been using this solution for seven years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

Customer service is good although they ask for a lot of information that is time-consuming and slows down the process. I'd like to see some improvements in that area. 

How was the initial setup?

The initial setup is very easy. Deployment took a few hours and required a three-person team to implement. 

What other advice do I have?

I recommend this solution and rate it eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Updated: December 2025
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