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it_user362211 - PeerSpot reviewer
System Consulent/Partner at IP Netpartner Aps
Consultant
Jan 7, 2016
They're dependable and we don't have to worry about them. Free and unlimited access to software for the switches would be very nice.
Pros and Cons
  • "All the ProVisions and Comware-based switches work very, very well."

    What is most valuable?

    All the ProVisions and Comware-based switches work very, very well. They work and are very dependable at a reasonable price. The lifetime warranty is also a very nice feature.

    How has it helped my organization?

    We don't have to worry about them, which means we can focus on more important things. They are dependable and the lifetime warranty is great. The price performance factor is very good.

    What needs improvement?

    Free and unlimited access to software for the switches would be very nice.

    What was my experience with deployment of the solution?

    We've had no issues with deployment.

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    What do I think about the stability of the solution?

    They have been very stable for us.

    What do I think about the scalability of the solution?

    They've scaled well for us.

    What was our ROI?

    The lifetime warranty is actually what typically can make or break a deal. It figures heavily into determining return-on-investment. Not having to pay extra for the lifetime warrant is what make the deal, for us, on these switches.

    What other advice do I have?

    Make use of the free manuals on the HP website. Just download them. They're actually quite good.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user359700 - PeerSpot reviewer
    Owner at a tech services company with 51-200 employees
    Consultant
    Jan 7, 2016
    It's the proper GUI interface that makes them much easier to use. The fans tend to get more and more noisy as they go along.
    Pros and Cons
    • "They're reliable -- very reliable, in fact -- and have a good management interface."
    • "They are very noisy, though, and the fans tend to get more and more noisy as they go along."

    Valuable Features:

    They're reliable -- very reliable, in fact -- and a have a good management interface. They're simple to use and quite easy to understand, and I like that they're not CLI. It's the proper GUI interface that makes them much easier to use rather than just having the CLI which makes some of them very difficult. Cisco, for example, is only CLI, but HP gives you a GUI. 

    They're also very configurable and they're very good.

    Improvements to My Organization:

    The main benefit is reliability. The switches don't go down and they tend to last for a long time. They just don't go down.

    They also only rarely need rebooting. I can probably count on one hand the number of times we've had to reboot an HP switch.

    Room for Improvement:

    They are very noisy, though, and the fans tend to get more and more noisy as they go along. The noise is actually a pain because sometimes where we've got multiple floors, we might put a switch on each floor rather than just put them in the comms room, and there the noise is an absolute pain. They are just very noisy.

    Stability Issues:

    That's why we like them, because they're stable. They're very reliable and they just last. The PO switches are also very good.

    Scalability Issues:

    You can scale by adding fiber connections to the switches which makes it simpler to join switches together, but we haven't found the need for it because the switch is so configurable.

    Other Solutions Considered:

    Yes, we have used competitors. We have used Dell, which is absolutely lousy. D-Link has some high-end switches, but they just don't come close.

    Other Advice:

    They're not Cisco, and big companies want to see a name like Cisco. True, HP isn't Cisco, but that's a bit unfair. Having that said, we've got one very big company now with about 200 users who are getting rid of their Cisco switches and putting in HP's.

    They're doing so because of HP's reliability and because they got fed up with paying Cisco prices to get their switches and to configure them when any network administrator can configure an HP switch. With Cisco, you need specialist knowledge and you don't really have to have specialist knowledge just for a switch.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    it_user360441 - PeerSpot reviewer
    Maintenance Engineer at a pharma/biotech company with 1,001-5,000 employees
    Vendor
    Jan 3, 2016
    They're reliable and stable, and we haven't had any downtime or speed issues.
    Pros and Cons
    • "They are quality products that are better than the competition."
    • "It needs better monitoring and alerting for issues."

    What is most valuable?

    The most valuable feature for us is just their reliability. We've never had any problems with them at all. They are quality products that are better than the competition. They were also very easy to configure.

    What needs improvement?

    It needs better monitoring and alerting for issues. We use HP Intel Management Center, which is good, but there are a few extra things they can improve.

    For how long have I used the solution?

    We have been using them probably for about five years now.

    What was my experience with deployment of the solution?

    We've had no issues with deployment.

    What do I think about the stability of the solution?

    It's been stable and we haven't had any downtime.

    What do I think about the scalability of the solution?

    It's scaled for our needs.

    How are customer service and technical support?

    We have not had to use any technical support. Our support comes from the company from which we bought the switches. They set them up for us and they provide very good technical support. We've used them for over ten years.

    Which solution did I use previously and why did I switch?

    We previously used Cisco and were a 3COM user when HP bought them and converted them to switches. We switched because of performance issues, and now we have very, very good performance. We have no speed issues with the licensing network.

    How was the initial setup?

    The initial setup was not overly complex. We've got two sites and we use them on both sites. So we've had no problems, but we only have 250 users.

    What about the implementation team?

    The company we bought the switches from implemented them for us.

    What's my experience with pricing, setup cost, and licensing?

    The price point is good when performance is taken into account compared to their competition.

    Which other solutions did I evaluate?

    We looked at HP first and didn't really consider anyone else.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user362733 - PeerSpot reviewer
    Manager Networks and Infrastructure at a energy/utilities company with 1,001-5,000 employees
    Vendor
    Dec 31, 2015
    We use different modules and you can just configure on top of it.
    Pros and Cons
    • "Technical support is very good from HP especially because they give a lifetime warranty for the hardware."
    • "They need to improve the GUI interface for the switches, the access layer switch in particular, with complete details so we can track each and every port."

    Valuable Features

    Throughput is the most valuable feature for me, and penetration in the central data center. We use different modules and you can just configure on top of it. We have a fiber channel because my building is tethered with five, six floors. I need to get all this fiber to be connected to the switches. One switch solved the issue with high availability. The second connected all our server devices. We sliced it to our switch based on our requirement.

    Room for Improvement

    They need to improve the GUI interface for the switches, the access layer switch in particular, with complete details so we can track each and every port. This will make it easier to find the gaps in performance.

    Also, on two or three occasions, heat distribution caused a problem because we penetrate this to a different floor and a fan got damaged, stopped, and emitted a lot of heat.

    Use of Solution

    We've been using it for four years.

    Deployment Issues

    I've had no issues deploying it.

    Stability Issues

    I haven't had any issues with instability.

    Scalability Issues

    The upgrades are all pretty easy. We do the frequent upgrades based on the release notes of HP and it's going well for us.

    Customer Service and Technical Support

    Technical support is very good from HP especially because they give a lifetime warranty for the hardware. It depends on the support of what you've taken, for example, if you've been highly response level of followers. Now in Saudi Arabia, you can say the after-sales support has improved a lot. It's not only HP switching part, to be frank, it's HP with servers and anytime we open a case we can order pretty quickly as consultants.

    Initial Setup

    The initial setup was simple because initially I used to have a Cisco switches, which was four years ago, and an old model. Configuration and backups are easy. Backups we configure on the solar vents and they're very much pretty integrated with the solar vents.

    Other Solutions Considered

    We evaluated Cisco, but they were very expensive in terms of total cost of ownership.

    Other Advice

    You need to analyze and observe the performance.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user362208 - PeerSpot reviewer
    System Consultant/Partner at IP Netpartner aps
    Consultant
    Dec 31, 2015
    The key feature is that we can choose ProVisions for simplicity or Comware-based switches for high-end features.
    Pros and Cons
    • "From the low-end ProVisions up to the high-end Comware-based switches, their most valuable feature is that they actually work."
    • "So with the tiered structure for technical support, there are some inefficiencies."

    Valuable Features

    From the low-end ProVisions up to the high-end Comware-based switches, their most valuable feature is that they actually work. Not all switches can do that, especially at a reasonable price. HP's switches offer price performance you can't find anywhere else.

    Improvements to My Organization

    These switches provide us with simplicity when we need. The ProVisions have fewer features and fewer functionality, but they're simpler. If we need, we can go with the Comware-based switches which have high-end features. So with these switches we can have both sides.

    Deployment Issues

    We had no issues with deployment.

    Stability Issues

    They have been stable.

    Scalability Issues

    We've been able to scale with these switches.

    Customer Service and Technical Support

    Technical support is mostly good, but it's just like every other vendor. When you're at level 1 and you yourself are very knowledgable already, you just want to pass level 1. Level 2 is, normally, quite good, and level 1 is just a filter to take away all the stupid questions. If you're at level 3, you're probably in trouble because you have something that requires you to talk directly to the lab. So with the tiered structure for technical support, there are some inefficiencies. It would be an improvement to make technical support more efficient.

    Other Solutions Considered

    We evaluated Cisco and Juniper. They are considered high-end providers, but HP can more or less do it all. For small, medium, and enterprise businesses, HP has a very good product range.

    Other Advice

    Get some proper training.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user360837 - PeerSpot reviewer
    Infrastructure Architect at a manufacturing company with 1,001-5,000 employees
    Real User
    Dec 31, 2015
    Supportability is very important to us, so the fact that we can standardize on reasonably priced switches has made us more efficient.
    Pros and Cons
    • "We're standardized across the board on HP products, and we like that fact that they do have products that fit our needs."
    • "We're quite basic users, but what I'd really like to see improvement on is the management."

    Valuable Features

    We're quite basic users of the product, so we like how simple it is to setup. We're standardized across the board on HP products, and we like that fact that they do have products that fit our needs. Plus, they're easy to install when we get them. They're easy to use once they're in and they're robust with a lifetime warranty.

    Improvements to My Organization

    We're able to standardize on just a small number of HP products, switches included. Supportability is very important to us, so the fact that we can standardize on reasonably priced switches has made us more efficient.

    Room for Improvement

    We're quite basic users, but what I'd really like to see improvement on is the management. We've made an investment in the product and I'd like to better leverage it through improved management to work better for our company.

    Deployment Issues

    It's deployed just fine for us.

    Stability Issues

    It's very stable and we have very few issues with it. The fact that they come with lifetime warranties makes it even better for us.

    Scalability Issues

    The scalability is very good and we're using it in all 85 of our locations.

    Customer Service and Technical Support

    I've not used technical support, and that's a good thing.

    Other Solutions Considered

    We do pricing reviews to make sure that we're still getting good value for the money, and we are. We haven't really got any issues with the products, so there's not really any reason to change to those.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user147849 - PeerSpot reviewer
    it_user147849Engineer at a tech services company with 10,001+ employees
    Real User

    Unfortunately the 1910's were numerous and were redeployed "not my
    choice" the product familiarity in the UK is an issue as despite the
    cost they are not a popular product, I have come across all kinds of kit
    entrasys, extreme, avaya, huawei, zte etc but finding people to support
    these products is like finding unicorns.

    The STP side of things isnt a huge shock as I have had to dig deep into
    that kind of thing for CCIE switching knowledge and it doesnt worry me!
    Just inconvenient when you know theres something else that works
    straight out of the can.

    Management MIBs, alarms and all the usual are quite good now! The
    strange thing being you can still see traces of 3COM in certain aspects,
    the one other thing I found a little odd was the stacking feature which
    when compared to cisco is not what I would class as best of breed.

    I thank myself lucky that the market for enterprise class equipment is
    pretty much cisco's realm and that I don't deal with these variations on
    a theme that often .

    See all 4 comments
    PeerSpot user
    Software-defined Networking Developer at a tech services company with 1,001-5,000 employees
    Consultant
    Dec 5, 2015
    The SDN features are centrally manageable and provide system-wide traffic control. However, the hardware table doesn't include byte count, so I installed flow rules in the software table.
    Pros and Cons
    • "The Software-Defined Networking (SDN) features I find most valuable are directly programmable and configurable, centrally manageable, and can control traffic system-wide."
    • "The Openflow hardware table does not provide a byte-count statistic, and the software table provides a byte-count statistic but with errors."

    Valuable Features:

    The Software-Defined Networking (SDN) features I find most valuable are:

    • Directly programmable and configurable
    • Centrally manageable
    • Control traffic system-wide

    Room for Improvement:

    I think that the HP Openflow switches should be improved in terms of the open-flow byte-count statistics.

    I used SDN because my master thesis is about the visualization of traffic in the network per application with SDN, so I have worked with HP switches almost along all this year. In my thesis the byte count was very important for the conclusions, but I noticed that this feature had some problems and errors.

    My little experience tells me that everything starts because the hardware table (table 100) doesn't have the byte count. So I had to install the flow rules in the software table (table 200) which has a limit-rate, that may be the reason for the relative errors that I found.

    I used a host as an iPerf server and another one as an iPerf client and then I compared the open-flow byte count against the byte count provided by the iPerf console.

    Use of Solution:

    I have used this solution for six months.

    Stability Issues:

    The switch manual say that the device supports up to four mirrorings. But when I configured two port mirrorings, the SDN controller interface was blocked and the mirrorings didn't work. 

    Scalability Issues:

    The Openflow hardware table doesn't provide a byte-count statistic, and the software table provides a byte-count statistic but with errors. 

    I found that the possible reason for this is that the software-limit rate of the switch, which is 10,000 pps maximum, with an advice in the switch manual that if we increase the limit-rate above 1,000 pps, it is possible that this increases CPU and impacts system performance.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user285354 - PeerSpot reviewer
    Enterprise Network Architect at a individual & family service with 10,001+ employees
    Video Review
    Real User
    Oct 15, 2015
    It has met all of our needs but tech support could be better.
    Pros and Cons
    • "We deployed HP for almost five years and it's been rock solid."
    • "To me, the technical support is not that good."

    What is most valuable?

    The most valuable feature is that you do not require a spanning tree. With some of the other vendors, some of the other competitors, you require a spanning tree which cause a lot of looping issues in your data center or in your network. The other thing is, the HP 5400 switches comes with a lifetime warranty, so you don't have to invest anything onto a contract side, which is very good thing about it. The 5400 switches, you can use as a whole or access layer in your network and work out great.

    How has it helped my organization?

    The benefits are it's been running robust, the hardware is running robust, no issues at all. It's lifetime warranty again. From the hardware standpoint, configure standpoint, it's all working fine.

    What needs improvement?

    I don't know about specifics, but so far all the switches that we deployed, it meets all of our needs. For what we require, it has all of features. It also varies on the switch by switch version, and it depends on what kind of switches you have. For me, right now it's meeting all my needs, so I don't have any complaints about it.

    For how long have I used the solution?

    We deployed HP for almost five years and it's been rock solid. All the switches, no single-out days with the switches. The switches hardware have a long life, and it has been working great for us.

    What do I think about the stability of the solution?

    Stability is pretty good, as I say that we deployed HP, it's been about four years and we haven't had a single out day in my data center. I can't ask anything more than that.

    What do I think about the scalability of the solution?

    All the hardware that we have, our portfolio at HP, it's pretty scalable to the latest and greatest technology. You can have a 40 GIG QSFP Uplink for the top of Rex switches, or even one for your core switches, that's over 40 GIG, 100 GIG Uplink. That is what everybody is going towards now, with all the data centers. It's up to the mark.

    How are customer service and technical support?

    To me, the technical support is not that good. Trust me, we don't use the technical support anymore from HP because we tried to use them and we didn't get much of a response from them. I know everybody's experience is different, but we try to do it by ourselves. We try to figure out by ourselves if any kind of software issue or any kind of hardware issue. The support, we didn't get much response from HP about the software support, configuration support, we just tried by ourselves, but hardware, it's pretty good.

    Which solution did I use previously and why did I switch?

    With the old technology we were paying more money with the context. Obviously, we were having a lot of issues with the Data Center, where Data Center used to go down with the old legacy technology. We decided to move forward with RFP. We evaluated a few vendors in the market and after evaluation we decided to go with HP and it's been working out great for us.

    How was the initial setup?

    When we started deploying, it was H3C and they have a different division, Comware, and HP are 5400 Series, they have a different set up command lines. Now, they are making everything together on the Comware division. When we deployed, it depends on the switches. If you buy Comware switches, they have a different command set compared to HP or H3C switches. It was kind of hard for us to learn the command line initially, but now we are all comfortable with it and it's working fine. Since they are all HP now, all the switches, they only have a one command line in the Comware 7, if you have that, it's pretty easy to deploy initially.

    Which other solutions did I evaluate?

    We tried Cisco, we tried Dell. Again, it's more robust and the most important factor was a price. I just look at the technology and see if it meets your needs for your data center and not in HP, looks like they did, they did meet our needs, what we needed for our data center, for our campus, branch offices and it's been working out great.

    What other advice do I have?

    Hardware can last for a while. You have all of options to upgrade the switches, a lot of options to support the connectivities, like 1 GB, 10 GB, 40 GBs, different varieties of the switches. You can choose from.

    I just want to say that best thing about HP is they don't have a technology called a Spanning Tree Protocol, which can cause a lot of issues on your network, and HP kind of get rid of that. When you do a HP IRF, you kind of don't need that Spanning Tree, which is the most important part about HP.

    Other than that, again it's a hardware stability. Hardware stability, they have IRF for the switches to virtualize your switches. The easy set of command line, with the new Comware 7.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user

    Sounds about right. HP seems to have found a good developer for their switches in the 3Com division H3C Technologies Co., Ltd. Based in HangZhou, China. Haven't heard of any huge issues with their switches but as has long been the case, HP seems to fall down flat on their face when it comes to support. From single user PCs , printers, switches or anything else it seems the premier issue is always SUPPORT. One might think they would learn but in more than 20 years I've not heard much different and have my own stories about their support or lack thereof.

    Really good technicians and network professionals often do their own support and usually prefer to but when running any network, as is often the case these days, companies are depending on fewer and fewer network/computer technicians to keep their systems up and running. A small staff or single person sometimes needs a hand and that's what, in my opinion, HP cannot be relied on for. Kudos to those who have figured out how to use the less expensive switches while understanding the tradeoff is that you are often on your own supportwise.

    To me that's the real tradeoff when it comes to determining a purchase in today's market. It's not hard to find quality equipment but the real price has to be figured and that can't be done if we leave out the need for what we used to call "good service". If that service is poor or unavailable when it comes to support, the lower cost of some equipment may not be as attractive as the initial price tag may indicate. The need for support needs to be factored in as a real cost when considering network and computer equipment purchases.

    Don't forget a most important factor when it comes to this kind of support, do not underestimate your value as an employee and your own worth if you are capable of troubleshooting on your own. Don't be shy about pointing out how you save the company $$ and how much more it would cost them to pay for equipment that comes with better support. Companies that can rely on an employee who has had no outages for 4 years and running can point to that factor and know it's not just because of equipment. The people behind that equipment count even more. New equipment can always be purchased but a really good network professional is worth their weight in gold, so to speak. Don't be afraid to let your employers know that at review time, in a modest way, of course!

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