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HCL Notes Room for Improvement

Sr. Analyst at a consultancy with 1,001-5,000 employees

The way Notes has improved us is that we are able to do a lot of things from the single platform of Notes. While it is a good thing — I would definitely say it is a good thing — but then this software is pretty heavily outdated. So that is a pain point. We do not really want to do everything through this platform, but it is the only platform where we have those tools now. In a way, it is good that we have a lot of capabilities built into the same platform, but this platform is old and it is sluggish.  

The first thing that I would like to see in a new version of Notes is a major improvement with the UI. With HCL Notes, once you open it, it looks like you are using Windows 98. That is how basic and rudimentary it is. The UI is definitely the primary area that can see improvement.  

Also in the UI, the general sense of the user experience can be enhanced. Things are really not always where you might think they should be. If I want to recall an email, two years after using Notes, I will finally know how to recall an email. I am sure that even 80% of my colleagues do not even know how to recall an email because that option is hidden somewhere deep in the options. HCL definitely needs to prioritize what users understand about the interface, what users want, and redesign the UI accordingly. It really is too late now. You are stuck in an ancient system when you compare the other solutions that are 20 years ahead of you.  

It feels pretty primitive. If you check the smartphone interface it is pretty basic. Things that you could do with Outlook in 2006 are things that can only be done by HCL Notes in 2020. The sense you feel when using Notes on a smartphone is almost like I am using a first-generation Android phone again. HCL does not really encourage using Notes through smartphones.  

There is a chat interface and they have a software called Sametime. That enables users to chat and send files to each other in real-time, which is similar to something like Skype for Business. It is there in HCL Notes, but it also does not work properly.  

There are many different, small examples that I can use to state how Notes does not work or where it is lacking. Definitely a tighter integration is needed to check what users want, and what users do not want. A total UI overhaul would be necessary to keep the product alive.  

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Administration & Technical Director at a tech services company with 11-50 employees

The only improvement that we're planning to do is that all our applications are still designed in the layout and format of Notes version 4, and our plan over the coming years is to modernize their look. One of the things they're developing or considering deploying is a program to automatically upgrade the look and feel of databases. If they deploy that, that will be revolutionary. In other words, we decide on a corporate look and feel for our database and press a button. We've probably got 50 different applications in Notes, and it would just go through the whole lot and upgrade all of them to look the same.

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SAP Delivery Manager at a tech services company with 5,001-10,000 employees

I would like to see integration with other solutions.

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IT Director with 51-200 employees

The interface could be more user-friendly. Some additional trainings could be added as well. 

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Diretor at MASTERDOM

The solution could improve by adding some more features.

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Technical Supoort Engineer L2 at a tech services company with 1,001-5,000 employees

GUI, the graphic user interface, could be improved as well as replication.

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Find out what your peers are saying about HCL, Google, Microsoft and others in Email Applications. Updated: January 2022.
566,121 professionals have used our research since 2012.