Name: Freshdesk
Brand: Freshworks
Rating: 4.1 (41 reviews)

Head - Customer Support Desk with 51-200 employees

Aug 4, 2015

The ready-to-use reports are a valuable feature, but the overall look of it could be improved.

Chat, Customer Satisfaction survey, ready-to-use reports

Through chats we now connect with a bigger audience and satisfaction surveys have allowed us to know clients' points of view in a better way.

Improvement can be done with the overall look, and fields like Query Type can be shown at the home page itself.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: March 2026

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