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Everbridge IT Alerting Room for Improvement

DT
Manager of Incident Command at West Corporation

I would like to have a little bit more flexibility in the member portal. For example, if you are set up with primary and secondary and those individuals just want to swap, where the secondary will take the primary position, and the primary we'll take the secondary, that's not possible through the member portal. Instead, a manager actually has to go into the calendar itself and do that flip. All other vacations or swaps can be handled from the member portal.

All other vacations or swaps can be handled from the member portal, as long as they aren't on the same day. If you want to swap with somebody next week then you can do it from the member portal, but if you're both working the same day then you can't do that flip.

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LP
Crisis Management Director at a healthcare company with 10,001+ employees

I've worked closely with Everbridge teams in my previous positions too, and the one thing I would like to see is the distance. You have to measure it, and it's not really accurate. If we could have a general distance within the alert itself to tell us where the closest asset is, it would be useful. That's one thing I'd like to see.

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BM
Senior Systems Administrator for Enterprise Monitoring at a pharma/biotech company with 5,001-10,000 employees

Parts of the mobile app are a bit difficult to navigate (to see published calendars, for example) and there can be some confusion if you also license Everbridge Mass Notification at your company.

The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple.

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Buyer's Guide
Everbridge IT Alerting
September 2022
Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,539 professionals have used our research since 2012.
JM
Senior Principal Engineer, Network Systems at a comms service provider with 1,001-5,000 employees

You have to create schedules in Everbridge. It would be better if it could tie into an existing solution, such as Microsoft Exchange or Google Calendar, so that you don't have to create it in both places. That's one thing it lacks right now. You can't just say, "Hey, look at this Microsoft calendar. That's what we want to use." You have to create it in Everbridge.

There are no direct integrations into the Microsoft universe in terms of the scheduling and some of their single sign-on. They have it, but their mobile app requires additional information to be provided besides the single sign-on information.

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SR
Principal Architect at a energy/utilities company with 10,001+ employees

The customization of messages might be one area that they can improve on. For example, if I'd like to do a hyper-focused customized message within a campaign for each and every individual notification, that is something I don't believe they support right now. 

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Buyer's Guide
Everbridge IT Alerting
September 2022
Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,539 professionals have used our research since 2012.