DX Spectrum Reviews

• IT Infrastructure Monitoring
• Fault Management
• Topology Views

• Clear picture of all network and server pictures
• Centralized console to manage network and systems
• All backup for router configurations

• Network
• Servers

For eight years.

No issues encountered.

Just minor but CA provided support to resolve the issues.

No issues encountered.

Customer Service:

10/10.

Technical Support:

10/10.

We didn't use a previous solution.

It's straightforward.

We used both an in-house team and a vendor.

10/10.

Just day to day operations.

Yes, we also looked at HP OpenView, SolarWinds, and ManageEngine.

This product is for all network and systems monitoring.

It is an excellent product. It is probably one of the best we have seen in terms of being able to do mass configurations in the network.

Timing is always important when a network loses connectivity. It has allowed minimal downtime with the ease of being able to quickly isolate and resolve any outages.

I really can't say there are any at this time. We are happy with the product.

We have used this product for seven years. We were looking for a tool that could both monitor and provide additional tools for configuration updates.

Deployment was not an issue. Support was fairly good.

There have been few issues with stability and overall it's very stable and effective.

We are not a large corporation. Yet the product was able to scale very well.

Customer Service:

The customer service was quick in response and thorough. No complaints.

Technical Support:

9/10.

No previous solution used.

Creating the infrastructure did not prove extremely difficult. It was organized and detailed. It fully represented out network on all levels.

Definitely recommend it. It's a good investment.

Alarm Monitoring

It was used as a tool to observe critical alarms on network nodes and act immediately.

The tool fails to launch sometimes, and this was a frequent occurrence.

Seven months.

No issues encountered.

Latency in access at times.

Never attempted scaling.

Customer Service:

6/10.

Technical Support:

7/10.

No I haven't.

Straightforward setup.

We used a vendor team.

Not many others.

We also use CA eHealth tool.

• Scalability
• Customizability

• Automatic alerting
• Integration with incident systems
• Integration with reporting tool eHealth

Topology features need improvement, namely -

• Weight of links
• Less critical links
• High critical links weighing

I used it for seven years, but not for the last nine months.

There were some issues with deployment.

Sometimes a restart of the Tomcat Daemon was required, and sometimes the archive manager ran out of resources.

No issues with scalability.

Customer Service:

We used the mailing list as a support forum - which was very alive with skilled professionals and their invaluable experience.

Technical Support:

We did not consult them, as we used the forum.

It's straightforward - install, and run.

We implemented it in-house.

I can only say that we had three engineers working full time on the system.

Smarts was a challenger.

It will aid in troubleshooting and daily operations, and is invaluable in fault resolution.

• Reliability
• Stability

These are valuable because of the integration with CA Service Desk and the application of incident and event management in our environment.

Reports and alerts give us the correct KPIs.

I have used it for five years.

It has a limitation in that it needed an old version of Java.

No issues encountered.

No issues encountered.

Customer Service:

7/10.

Technical Support:

7/10.

Yes and I switched to this product as its visualization is better.

Utilizing all the needed features for our environment made our initial configuration complex.

We used a vendor team who were OK.

It is a good percentage.

Yes we also looked at Microsoft SCOM.

Try to utilize it well.

I used to use it for the server but switched to Nimsoft because it's much better for servers.

It's deployment tool is horrible.

2 years

Yes, there are issues - detecting servers is impossible.

We've had stability issues with the database and clients not working.

Not that I've experienced.

Customer Service:

7 out of 10

Technical Support:

7 out of 10

We used an external vendor team.

I switched from Spectrum to Nimsoft because it's a better product for me. The network admin still uses Spectrum.

Functionality of the tool is awesome and it is easy for customers to use. It is a very good solution for monitoring network and servers of the organizations.

0% outage and I have a detailed view of root cause analysis for any unavailability of the servers/network/applications.

Code is very complex.

I have been using CA eHealth, Spectrum, SOI, EEM, Nimsoft, and ITCM, for six and a half years.

Yes sometimes we have issues, but with the help of CA E2 level engineers, we get fixes for bugs that are encountered.

No issues encountered.

No issues encountered.

Customer Service:

The best, 10/10.

Technical Support:

The best, 10/10.

We used to have Nagios, OpenNMS, etc. but they are not very efficient monitoring tools when compared with Spectrum and eHealth.

Not complex. CA technical guys were there to help if there were any issues and technical documentation at support.ca.com helps a lot.

We used a vendor whose expertise was 8/10.

I recommend CA tools for monitoring the entire infrastructure in an organization.

Overall network topology views. Device connection status. Alerting on multiple provider devices.

CA Spectrum enables us to have an overall view of the state of our network. We are able to view device health and be notified of issues prior to the user reporting a fault.

There appears to be no intelligence within Spectrum itself, for example if we were to move a network device to a different switch port, it will see the neighbor as being available, but the link / switch port as down. Configuration of new events and alerts is overly complex.

4-5 years

I did not deploy this product.

We have a memory leak on one of our landscapes.

No

Customer Service: GoodTechnical Support: Average