The tool's most valuable features are backup management and speed.
Administrative Assistant at a retailer with 1-10 employees
The solution's valuable features are backup management and speed but misses features like granular backup
Pros and Cons
- "The tool's most valuable features are backup management and speed."
- "We don't trust the product 100 percent. Kaspersky has many features Dell Avamar doesn't support, such as granular backup and history."
What is most valuable?
What needs improvement?
We don't trust the product 100 percent. Kaspersky has many features Dell Avamar doesn't support, such as granular backup and history.
For how long have I used the solution?
I have been using the product for two years.
What do I think about the stability of the solution?
I rate Dell Avamar's stability a seven out of ten.
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Dell Avamar
November 2025
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What do I think about the scalability of the solution?
I rate the tool's scalability an eight out of ten.
How are customer service and support?
Getting support in Portuguese is difficult. We have to speak to the team in English. Not everyone on our team speaks English.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We used Kaspersky before Dell Avamar.
How was the initial setup?
Dell Avamar's deployment is easy.
What about the implementation team?
We don't deploy the product ourselves.
What was our ROI?
We have seen ROI with the tool's use. It saves time than money.
What's my experience with pricing, setup cost, and licensing?
Dell Avamar is expensive.
What other advice do I have?
I rate Dell Avamar an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAN Specialist at a tech services company with 1,001-5,000 employees
Simple to configure but bare-metal restores could be improved
Pros and Cons
- "It's simple to configure."
- "The bare-metal restores could be improved."
What is our primary use case?
We use this solution for backups and restoring.
The solution can be deployed on cloud or on-premises.
What is most valuable?
It's simple to configure.
What needs improvement?
The bare-metal restores could be improved. The scalability could also be improved, but Avamar is going to be phased out soon.
For how long have I used the solution?
I have used this solution for 10 years.
What do I think about the stability of the solution?
I would rate the stability as eight out of ten.
What do I think about the scalability of the solution?
I would rate the scalability as six out of ten.
How are customer service and support?
The technical support from India is pretty poor. When technical support is from China, it's alright.
How was the initial setup?
Setup is complex.
What other advice do I have?
I would rate this solution as five out of ten. I wouldn't recommend it to others.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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sharing their opinions.
Updated: November 2025
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