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CyberArk Enterprise Password Vault Room for Improvement

GJ
PAM Architect at a tech services company with 11-50 employees

CyberArk has two disadvantages; the first is that it's insanely expensive and the other is it's very complex. 

That's the downside because CyberArk was not built organically. It was built systematically.

They're not built into the product. You have to shoehorn things in. You have to create programmatic interfaces to make things work, but that's why I said it's the most complex product.

CyberArk is still in the model of managing accounts and passwords. When you're logged in as a domain admin, you're leaving footprints everywhere you go. These footprints can be picked up and replicated. So, I think CyberArk is behind the curve in that area.

Customers are already having an issue with the cost of CyberArk and then you have to add another $100,000.00 to the bill for other application accounts.

I would like to see a more streamlined and built-in programmatic onboarding and offboarding process. Something a little bit less complex than what they're currently doing.

The price is the problem and also the architecture can be daunting because CyberArk really strongly encourages having hardware vaults. Most corporations are totally virtualized.

I use virtualized vaults on everything including the high availability configuration.

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DK
Information Security Engineer II at a healthcare company with 1,001-5,000 employees

What needs to be improved in CyberArk Enterprise Password Vault is their customer support, because as administrative engineers, since we're not experts in the solution, we have to rely on customer support.

Their customer support needs improvement in terms of being responsive and being understanding. They are knowledgeable, but responding and willingness to come and help knowing that it's their tool, rather than relying on the engineers from the customer side, e.g. our side, to do all the technical things.

The initial setup and upgrade process for CyberArk Enterprise Password Vault is complex and can only be done by CyberArk, so this is another area for improvement.

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PG
Technical Lead IMSS at a computer software company with 1,001-5,000 employees

I don't see any problems because it's highly secure and very flexible. It gives us all types of storage options and it gives us a high level of security. From my experience, overall, I don't see many problems that need to be rectified.

The only problem involves granting access to people who are authorized to view it. This user management area is the most critical. We have to constantly check on that area and we have to review and give proper access. Nobody should have more access than they are authorized for.

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Buyer's Guide
CyberArk Enterprise Password Vault
June 2022
Learn what your peers think about CyberArk Enterprise Password Vault. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
607,332 professionals have used our research since 2012.
VS
Director at a tech services company with 11-50 employees

Having a cloud version would be very helpful. You have to invest a lot of money for the infrastructure hardware so the cloud version would help.

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FF
Senior Presale - BU Information Security at a tech services company with 51-200 employees

The initial setup could be simpler but it may not be as effective.

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CD
Senior Leader at a financial services firm with 5,001-10,000 employees

CyberArk Enterprise Password Vault can improve the distributive vault feature. Distributing the vault in multiple areas and multiple data centers should improve.

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SS
Engineering Manager at a comms service provider with 1,001-5,000 employees

The pricing is too expensive and should be reduced. This is our only concern. When a small industry wants to invest in these kinds of tools, they don't have the budget to spend a lot of money on security. If the price were more reasonable then many other small businesses would consider using it.

The installation process should be easier and more user-friendly so that you don't need to hire a third party to deploy it. Instead, an in-house administrator could do it.

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IrmaShattuck - PeerSpot reviewer
Program Manager at a recruiting/HR firm with 5,001-10,000 employees

There was a situation when one of our presidents had an issue, but I can't recall the specifics.

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MN
Manager at a consultancy with 10,001+ employees

The installation process could be simplified.

I would like to see a simplification of the product.

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RS
Cyber security architect at a financial services firm with 10,001+ employees

The interface could be improved it is not user-friendly, but they have improved but it could still improve. In the policies configuration, it would be a benefit to have more details.

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CS
Manager at a financial services firm with 5,001-10,000 employees

With regards to potential improvements for the CyberArk product, I find the product quite expensive and I would like to see the cost reduced. 

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GB
Security Delivery Analyst at a computer software company with 10,001+ employees

Upgrading the product is very difficult, so this could be an area for improvement.

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Felicia Ussery - PeerSpot reviewer
Identity and Access Management Analyst at Security Finance Corporation

The solution is too complicated to use and should be simplified. It took me a long time to understand how to use it. There is a lot that the solution can improve for the future.

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PR
Director - Enterprise Security, Fraud and Supplier Risk Management at a financial services firm with 1,001-5,000 employees

I would like to see more integration with more tools, for more APIs. 

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Buyer's Guide
CyberArk Enterprise Password Vault
June 2022
Learn what your peers think about CyberArk Enterprise Password Vault. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
607,332 professionals have used our research since 2012.