CyberArk Endpoint Privilege Manager Reviews

We primarily use the solution on our endpoints. 

We have found the solution quite impressive.

Performance-wise, it's on par with BeyondTrust.

We like that you can distribute the applications and decide how you want to run those applications based on their criticality. You can distribute them and decide which one needs any extra approval and which can run independently. That division was really, really helpful. It has actually reduced almost 30% of calls to the IT help desk.

It cannot be on-prem. It is only cloud-based. Sometimes, that's a restriction in terms of usage.

I want to have the EPM platform on the same platform as PAM. I'd like not to have two different dashboards or two different consoles to manage the endpoint systems. Having a single platform for PAM and for EPM would actually help a lot.

We've only been testing the solution. We haven't used it for that long. 

The solution is stable. It offers great performance. There are no bugs or glitches and it doesn't crash or freeze. 

EPM is mostly for the endpoint end users. We have more than 500.

We've also used BeyondTrust EPM. They are very similar. 

Anyone who's trying to get the EPM implemented before purchasing the solution should have their internal policy sorted out. Make sure you have the right application groups and user groups defined and the policies for them defined. You cannot acquire the solution, purchase it, and then start building it. You will lose the license period, and sometimes not being ready means the implementation will fail.

I'd rate the solution eight out of ten. It still leverages a lot of group policy manager features of Windows infrastructure, and the group policy manager is a little complicated. It's still a good solution, however.

Day-to-day, normally when administrative access is required for a user, they have a UAC prompt that comes up and they have to click yes or no. When we whitelist an application, it automatically elevates, so it's one less click for the user. It's improving efficiency and it's making it easier for them, at the end of the day.

The tool has great functionality in reducing risk in the environment, especially if an endpoint is compromised. It reduces pass-the-hash and same-account harvesting. And if something were to happen, we would be able to report on that right away and let the SOC know.

In terms of removing local admin credentials on the endpoint and the effect on the size of the attack surface in our organization, it has drastically reduced the attack surface for local administrative rights and the chance of escalation of privilege. We've removed, at this point, close to 98 percent of the local administrative accounts on workstations. If there were an incident, it would stop at that point and we'd be able to know.

We have also been able to reduce the number of local admins. We originally scoped out to only have a certain number of licenses for the software and we have reduced it significantly from what we thought we would need, purely based on a policy perspective and who actually really needs some administrative access.

With conventional local administrative access, you have no insight into how users are using that access. With Endpoint Privilege Manager, we have the ability to see how they're using that and then lock down things that aren't appropriate or are not allowed in our company.

At scale, in an enterprise environment, it's very easy to start installing agents on multiple workstations. So if we need to deploy to several thousand more workstations, we will have the ability to do that.

So far, there are a lot of integrations we are using. We are sending logs to a SIEM. We are working with AD to make sure that we are provisioning roles properly at that point. That's where we've left it.

If we look at the Privilege Management Inbox, we get a lot of information on what's happening right then and now. But if we would able to filter it down based on a role group or an AD group to say, "Give me all the actions run by this specific AD group," it would be very easy to scope out access for different roles.

Overall, the ability on the endpoint is very good for the user. It can be used online and offline. As for the administrative console, there's room for improvement and that is something we've already escalated. We've worked with the R&D teams to address those issues.

Scaling is easy. If you want to put it out on more endpoints, if you need thousands of more workstations, it's very easy to do. CyberArk has easy guidelines on how you should be sizing your infrastructure.  

Overall, I would rate technical support at seven out of 10. We have had some major issues with the tool, but we have worked with the R&D teams and we have worked with support. There is room for improvement, especially on response times. But they're working on it and they're doing the best they can.

We did not have a previous solution. However, we knew that there is a large attack surface in the event that we were to be compromised or fished. We knew that there was a vulnerability and we said, "Okay, we want to get it in front of this so we're not Equifax or CapitalOne or something like that."

It was a pretty straightforward setup. CyberArk does support the documentation for it. We did customize it a little bit more for high-availability. If a server were to go down, we can automatically switch. So overall, it's quite easy to set up, but you can always customize a little bit more.

I don't think I could quantify ROI, to be honest. Reducing risk is always something that is going to cost you. But when it comes to share price, stock price, etc., if a breach were to occur that would have huge implications.

If you're going to implement Endpoint Privilege Manager, don't just give everybody EPM and think you're done with it. Spend the time, engineer it, think about it from a project perspective, and deploy it with the concept of least privilege. Really spend the time to make sure it's deployed correctly and all the processes are established so it's smooth sailing from there on in.

Overall, I would rate this product at 8.5 out of 10. The product does exactly what we need it to do. However, we do need a little bit more action and response time with regards to support.

In terms of the effect working with CyberArk has had on my career, it has really put my name on the map with regards to the whole CSO world and IT security, as well as from our company-wide, holistic perspective. People come to me; they know me as the person who will solve problems. Usually, things are very difficult, but at the end of the day, we'll find a solution and implement it. From that perspective, it's giving me a lot more opportunities.

The most valuable feature is that their database is completely encrypted and protected with multiple layers.

Compared to other tools like Linux, this solution isn't as user-friendly. In the next release, CyberArk should add integration with PAM tools, blacklisting and whitelisting for applications, and adaptive MFA.

I've been working with this solution for five years.

CyberArk is stable, but upgrading or patching requires a lot of downtime.

CyberArk is scalable - we can fit it to different environments from small to large because it has been designed in a distributed way.

The technical support is quite good, but we have had issues with logs filling up and not always getting accurate resolutions.

This initial setup is complex even for small organizations and requires at least five to six days to complete, more for bigger organizations.

The cost for CyberArk is very high.

I would give this solution a rating of eight out of ten.

We use CyberArk Endpoint Privilege Manager mainly for privilege management.

It's helped us manage our security processes. Our main goal is to have more specified permissions for the users and to take back control of the environment. Because local admins are used globally, there isn't much control in the environment. But with this, we can know what's going on and report it properly.

I like that you can remove the admin rights from the user's computer and have control over the environment. That means you can delete the local admins and grant them proper privileges with the console. So, they will get proper permissions for applications they need, but we don't have to do it. In the domain where we don't have control, the user can only do specified actions, but not all of them.

Performance could be better. We have a couple of problems with CyberArk right now. One of the problems is performance in our environment. Support also takes a long time to respond.

If the user already has local admin rights, then I can't collect any events in the console from this device. There are also some options in CyberArk that are not working properly, and are not helpful in this case. 

I can't collect any information to create a proper policy for the device. I have to investigate everything manually, or even disable the local admin from the device. I can collect the events only after this, and it's very time consuming. In my case, it's a waste of resources.

I have been dealing CyberArk Endpoint Privilege Manager for about one year.

It's not a stable solution because you have to restart the server once a week. However, we didn't experience any problems on the end-user computers, only with the servers. 

The solution is scalable, but it requires a lot of work. We have tens of thousands of devices. Overall, it's nearly applied on every device. But when we're talking about something like 30,000 devices, it's hard to manage. 

When it comes to the global configuration, we are right now in the deployment stage, and it will take a lot of time. It also takes a lot of work from our side to implement it appropriately. It's not as easy as just installing it, and it works. It has to be done step by step.

I'm not satisfied with technical support. In my previous experience, we were waiting a couple of days for their response. We're having this problem for a couple of months now, and the problem is still not solved. You also need some training to create a support ticket, and I have to pay for this. From my perspective, this is like stealing.

The initial setup depends on the configuration you want. CyberArk is pretty flexible, so you can do it around multiple configurations. If you want to get your environment in a pretty simple setup, then it's quite easy. If you want to do much more, then there's a lot to work on. But overall, it's pretty easy to manage.

Pricing depends on how many devices you use. Right now, on-premise, it costs us a little, but it's worth it. It seems like the cloud solution is much more expensive. We got this solution one year ago, and it's like we bought the solution, and now they are not going to support it on-premise anymore. We are in the implementation phase, and we missed this, and we already paid for the licenses. This is wasted time from my perspective, and CyberArk should be more customer-friendly.

I would advise poential users to instantly look for a solution in the cloud if they want to go with CyberArk. Don't get the on-premise version.

I'm not satisfied with the EPM, and I'm just looking to see if there's any other solution that we can get. This is also because CyberArk is ending support for on-premise solutions in 2023. So, in our case, we will have to move to the cloud, and the cloud is much more expensive than just using the solution we have right now.

On a scale from one to ten, I would give CyberArk Endpoint Privilege Manager a six.

CyberArk Endpoint Privilege Manager is used for compliance with password policies.

The most valuable feature of CyberArk Endpoint Privilege Manager is its ability to reset passwords every time that it is needed or periodically.

CyberArk Endpoint Privilege Manager is not suitable for the current situation because when you compare it to OTP, OTP is the strongest password solution. You can use it as a one-time password, but you have to log into the password manager itself and if you don't change your password, it will be the weakest link in the security. In OTP, you don't have that weakest link.

I have been using CyberArk Endpoint Privilege Manager for approximately five years.

CyberArk Endpoint Privilege Manager is stable.

The scalability of CyberArk Endpoint Privilege Manager is good. The capacity is not in high demand in the resources. When you set up a new server, you can use it for approximately 5,000 users of devices. When you buy the largest system, then you don't have to scale it anymore.

Best suited for medium to large enterprises.

I have not used the support from CyberArk Endpoint Privilege Manager.

The initial setup of CyberArk Endpoint Privilege Manager is straightforward.

The price of CyberArk Endpoint Privilege Manager is expensive.

My advice to others is that CyberArk Endpoint Privilege Manager is not for small to medium enterprises. It is best suited for medium to large enterprises because it is not cheap. When you want to implement the password manager and your CyberArk Endpoint Privilege Manager, you have to know what you are doing and what kind of a policy you want to implement in detail, otherwise, you will have no leverage in using the solution.

I rate CyberArk Endpoint Privilege Manager a nine out of ten.

We use the solution as a Privilege Access Manager to manage user's passwords. 

I am impressed with the product's seamless integration. The PAM wallet and enterprise password wallet are good also good. 

The tool should be more user-friendly. 

I have been using the product for one year. 

The solution is stable.I would rate it an eight out of ten.

The product is scalable. I would rate it an eight out of ten. There are about 35 users for the solution in my company. The users are mostly sales managers. 

The product's technical support is only average. They need to improve their response time. 

Neutral

I have used ARCON before. It is not as user-friendly compared to CyberArk. CyberArk has got more visibility compared to ARCON. 

The product's setup was complex. I would rate its setup a seven out of ten. The tool's architecture is difficult. The product's deployment takes one to two months to complete. 

The tool is priced high. I would rate its pricing an eight out of ten. 

I would rate the product an eight out of ten. The tool's performance is good. It is an enterprise product. 

The solution's pricing could be better.

I have been working with the solution for about six years.

The solution's technical support is good. We have a team of qualified and certified support engineers.

The solution's initial setup process is straightforward.

It is an expensive solution.

I rate the solution a seven out of ten.

We are implementing this product to control the Privilege account. For example, from a Cyber Privilege account, we just want to know what the user is doing and how to control it. We use it for security and monitoring.

The department management aspect of the solution is the most valuable aspect. 

The screen the color options are very good. 

The solution does a good job of assisting with the monitoring of users. 

Basic integrations of users are very straightforward. It's easy to assign them the rules, et cetera.

Technical support is slow to respond when we run into issues.

We haven't really faced too many issues so far. There are some small issues here and there, however, it hasn't been anything major.

We've faced some delays in tax reporting.

When you're trying to integrate the other products, there are some workarounds which we have to do. We'd like the integration of security to be easier. 

We expected it to be very easy for the people who are deploying and managing the product, however, that isn't necessarily the case.

We've only been dealing with the solution for about a year or so. It's a somewhat recent addition to the company.

The product has a very stable history. I've not heard of any issues. There doesn't seem to be problems with bugs or glitches. It doesn't crash or freeze. Any issue we've had has been extremely minor. It's reliable.

The solution is scalable, even though we have had some difficulties here and there. We had a client who purchased an extra 50 licenses and we faced some complications around that, however, it did end up working out just fine in the end. 

Technical support does not cause us issues. They are supporting us just fine. Presently, they are very good. 

That said, reaching them is a bit of a problem. It's complicated. It can take a lot of time. I don't know where the delay is happening, or why, yet, often, when we reach out, we have trouble. 

Otherwise, they are very good and very capable. We are mostly satisfied with their level of support.

I did not handle the installation myself. I have done one recently, however, I did it with the assistance of our distributor. As I've only ever done one implementation personally, it's hard to comment on the process. I'm still quite new to it. 

We can implement the solution for our clients. I myself have recently handled my first implementation, and I did that with the help of our distributor.

I'm more on the technical side. I don't typically deal with the pricing of products. I can't speak to the licensing, how it works, or how much it costs. That's handled by a different team. 

We have tried other products. We have tried, for example, BeyondTrust, and the MicroFocus Time Solution. However, neither was what we expected and therefore we need up coming back to CyberArk. 

We are resellers and an implementor of the solution.

I'd rate the solution at a nine out of ten.

Product-wise we don't face that many issues, and basic integration of users and assigning them the rules and other stuff like that is, compared to other options, very straightforward.