No more typing reviews! Try our Samantha, our new voice AI agent.
Real User
Top 20
Jul 13, 2026
Multilingual chat has saved time and now needs deeper context for more accurate responses
Pros and Cons
  • "What I appreciate most about the multilingual support is that while I think the accuracy is good, I am more inspired by the range of languages, and I feel it's quite deep, getting the context correctly."
  • "I think Conversations by NLX can be improved with more context or more training in that direction, as there can be some improvements."

What is our primary use case?

My main use case for Conversations by NLX is the chatbots, which I use most often.

A specific example of how I use the chatbots with Conversations by NLX is that the backend is working with NLX, and the best use case for us is the multilingual support that it provides.

What is most valuable?

What I appreciate most about the multilingual support is that while I think the accuracy is good, I am more inspired by the range of languages, and I feel it's quite deep, getting the context correctly.

Conversations by NLX has had a positive impact on my organization, and it's fairly a good review, I would say.

The positive impact of Conversations by NLX is that it saved time.

What needs improvement?

I think Conversations by NLX can be improved with more context or more training in that direction, as there can be some improvements.

For how long have I used the solution?

I have been using Conversations by NLX for quite some time now, at least three to four months.

Buyer's Guide
Customer Experience Management
July 2026
Find out what your peers are saying about NLX, Creatio, Oracle and others in Customer Experience Management. Updated: July 2026.
906,852 professionals have used our research since 2012.

How are customer service and support?

Regarding Conversations by NLX's AI capabilities, I think its governance and security are fairly okay, as it is binding to most of the rules, so I think it's okay.

What other advice do I have?

I do not want to add anything else about the features; I think I'm satisfied.

I do not want to add more about the needed improvements; I think I'm satisfied.

I don't have an example of how much time Conversations by NLX has saved for my team.

I chose a rating of seven for Conversations by NLX because of the overall experience and the overall ease and the entire process.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jul 13, 2026
Flag as inappropriate
PeerSpot user