Conversations by NLX Reviews

My main use cases for Conversations by NLX involve customer support and patient services, including rescheduling, booking appointments, and cancelling.

For customer support and patient services with Conversations by NLX, I manage appointment details by rescheduling and cancelling, ensuring we have enough intent, fetching the data using entities, and implementing FAQ automation by adding patient-related questions. Calendar integration enables users to easily reschedule, cancel their appointments, and book new ones.

Regarding my use cases, we are implementing NLU (natural language understanding) to fetch user intention, and we provide human-like behavior with voice chat, making the interaction more similar to speaking with a human.

The best features Conversations by NLX offers include multimodal capabilities and FAQ automation.

The multimodal feature is crucial. While it can be challenging to maintain chat along with omni-channel chat and voice, using Conversations by NLX makes it easy to combine voice, chat, and omni-channel support through web chat and telephony IVR.

I have recently noticed that the Gen A feature is very impressive, using RAG to provide proper answers and fetching accurate content, resulting in less hallucination during the training of FAQs.

Conversations by NLX has positively impacted my organization by increasing user engagement by thirty percent. We transitioned from the Microsoft bot framework to the NLX framework over the past year, which has resulted in higher user engagement and improved user solutions for appointment rescheduling and cancellations from the bot itself.

I believe that Conversations by NLX could benefit from reducing hallucination by expanding training intents and adding more integration possibilities with CRM ticket systems and other platforms.

I must emphasize the need for more training systems and integration with other platforms such as SRE, CRM systems, ticket systems, and APIs to enhance the functionality of Conversations by NLX and reduce hallucination.

I have been using Conversations by NLX for around one year.

Conversations by NLX is stable.

The customer support of Conversations by NLX is excellent.

I rate customer support for Conversations by NLX as a ten.

Previously, I used the Microsoft bot framework and decided to switch because their desktop support became unavailable when they moved to Copilot.

We have seen a return on investment as we have saved money. Conversations by NLX does not require deep technical knowledge, allowing all employees to use it effectively, making it user-friendly.

We measure the increase in user engagement through analytics, which has allowed us to quantify the improvements.

I do not have much experience regarding pricing, setup cost, and licensing as those aspects were handled by the company. I primarily focus on development and analytics.

Before choosing Conversations by NLX, I evaluated various options including Microsoft bot framework, Google Dialogflow CX, Amazon Lex, and IBM Watson.

On a scale of one to ten, I would rate Conversations by NLX as a ten.

I chose ten because it has unique features that are not yet popular in the market. It offers more functionalities with less hallucination and is very user-friendly.

Conversations by NLX has eighty to ninety percent accuracy and reliability, along with scalability in a similar range.

I advise others looking into using Conversations by NLX that it may not be popular or well-known in the market, but it offers more features at a lower price compared to others such as OpenAI.

My overall review rating for Conversations by NLX is ten out of ten.

Conversations by NLX is used for customers to get account details, card details, to block a card, or for loans, to get loan details, and to get a checkbook request or locate a bank branch.

We create a flow to do the task with Conversations by NLX by dragging and dropping and making a flow to accomplish this, and integrating APIs and REST APIs from the backend core banking APIs to authenticate the user or the customer. We can then proceed with the main task. For example, if a customer wants to block a debit card or wants any details, we can create a flow by creating the intents and entities. This defines what the user wants and what we are looking for. We can ask the required questions and create entities such as customer ID or registered mobile number as per the project requirements and specifics.

Conversations by NLX is user-friendly, easy to use, and environment-friendly, making it a good platform.

The drag-and-drop functionality of Conversations by NLX is easy to use. The environment is user-friendly, and we don't have to do much coding.

Conversations by NLX has helped us to assist our users and customers and develop our product for the contact center platforms.

I haven't used Conversations by NLX much, so I don't think there's an improvement needed.

Regarding Conversations by NLX's AI capabilities, the security is solid. I haven't done a deep dive into security for specific purposes, but it's secure and the authentication aspects were great.

I have been working with this solution for the past four years.

I am quite satisfied with the product we developed on Conversations by NLX.

We haven't had a partnership with another company. We are using a paid version.

Conversations by NLX is quite a good platform, and that's the main reason I have chosen it. It's easy to use, user-friendly, and you don't have to struggle to work on it. My overall rating for Conversations by NLX is seven to eight out of ten.

I used Conversations by NLX just once as my main use case. I wanted to learn how to use Conversations by NLX for conversation AI, such as practicing how to talk to someone. I practiced simulated conversations with Conversations by NLX, including talking to my boss and an angry peer, and I discussed these scenarios.

It stood out to me that Conversations by NLX can mimic human-like conversations. Even though I only used Conversations by NLX once, the language positively impacted my organization.

I was better prepared for conversations with my boss and peers. From now on, I am better prepared for questions that will be thrown at me by my boss and peers thanks to Conversations by NLX, and I am well-prepared now.

Conversations by NLX can mimic the tone and emotion, language, and the way a human talks, along with the necessary knowledge a human has for practicing conversations without actually doing it. This is more effective than a text conversation.

Conversations by NLX is very accurate.

I think improvements are needed for Conversations by NLX through the learning platform, even small ones.

I have been working for the last seven years using Conversations by NLX.

I have not experienced stability issues. I appreciate Conversations by NLX as it is very good and very helpful.

At the end, I received feedback from Conversations by NLX.

I think Conversations by NLX was deployed in my organization through a LinkedIn learning role-play or a Udemy role-play.

I would recommend Conversations by NLX to others looking into using it. I will get Conversations by NLX after the conversation, so I have additional thoughts about it before we wrap up. I gave this review a rating of ten out of ten.

My main use case for Conversations by NLX is the chatbots, which I use most often.

A specific example of how I use the chatbots with Conversations by NLX is that the backend is working with NLX, and the best use case for us is the multilingual support that it provides.

What I appreciate most about the multilingual support is that while I think the accuracy is good, I am more inspired by the range of languages, and I feel it's quite deep, getting the context correctly.

Conversations by NLX has had a positive impact on my organization, and it's fairly a good review, I would say.

The positive impact of Conversations by NLX is that it saved time.

I think Conversations by NLX can be improved with more context or more training in that direction, as there can be some improvements.

I have been using Conversations by NLX for quite some time now, at least three to four months.

Regarding Conversations by NLX's AI capabilities, I think its governance and security are fairly okay, as it is binding to most of the rules, so I think it's okay.

I do not want to add anything else about the features; I think I'm satisfied.

I do not want to add more about the needed improvements; I think I'm satisfied.

I don't have an example of how much time Conversations by NLX has saved for my team.

I chose a rating of seven for Conversations by NLX because of the overall experience and the overall ease and the entire process.