We performed a comparison between ServiceNow and Xamarin Platform based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."
"We always get good support."
"Very good incident management, chain management and problem management features."
"Straightforward tool."
"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."
"Very easy to implement and to respond to my clients' needs."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."
"The Xamarin platform can reduce overhead significantly through code-share and reuse. The typical team size for a Xamarin project is significantly reduced compared to purely native projects."
"I like Renderers in Xamarin. They allow us to use native-platform controls easily."
"The most valuable feature of the Xamarin Platform is that both the UI are the same in Android and iOS, in one project and Android and iOS, are applications for developing PCL projects. Additionally, the dashboard is good."
"The solution is easy to understand and has banking integrated. The shorter development time, the bugging and as well as availability of a lot of documentation on the web. Also the native integration is easy."
"The initial setup is very simple."
"Being able to use the .NET framework and platform have me creating applications better than anyone who develops on Windows."
"The most valuable feature of the Xamarin Platform is the deployment."
"Xamarin.Forms exposes a complete cross-platform UI toolkit for .NET developers. The advantage is that a single team can target multiple platforms (Android, iOS, and Windows) on a shared C# codebase."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"I have a problem with the way the solution's price is calculated."
"Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky"
"It's not user-friendly by default, but it can be customized to be customer-friendly."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great."
"Creating service catalog forms could be made easier."
"There is inherent complexity with this tool because of the number of things that it can do."
"For beginners, the entire setup can be overwhelming because it involves setting up development environments for iOS, Android, and Windows at the same time if you want to target all three."
"All Xamarin library issues need to be taken care of as a top priority."
"Regarding improvements, there are still some limitations with Xamarin, particularly regarding access to core functionality in Android and iOS."
"Xamarin's profiling tools are only available for the highest tier of MSDN subscription and compatibility with platform-native profiling tools is rather lacking. This causes friction when working on performance-related issues."
"I would like to see hot reload, similar to what Flutter has out-of-the-box. There is "Live Reload" but it’s still in preview and was only recently announced."
"It is common to find a problem that you would need to develop from the start since there are no third-party components to reuse."
"The file size is a bit big, so you have to make certain layers."
"There is limited support for UX widgets."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while Xamarin Platform is ranked 6th in Mobile Development Platforms with 39 reviews. ServiceNow is rated 8.4, while Xamarin Platform is rated 8.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Xamarin Platform writes "It's about to be retired and replaced with an inferior product, but offers excellent cross-platform development capabilities". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Xamarin Platform is most compared with Appium, Ionic, OutSystems, Apple Xcode and Mendix.
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