ServiceNow vs Xamarin Platform comparison

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ServiceNow Logo
17,450 views|10,561 comparisons
91% willing to recommend
Microsoft Logo
1,487 views|1,029 comparisons
92% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between ServiceNow and Xamarin Platform based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: April 2024).
768,886 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards.""We always get good support.""Very good incident management, chain management and problem management features.""Straightforward tool.""It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly.""Very easy to implement and to respond to my clients' needs.""I prefer ServiceNow to the competition because of its ease of use, installation and configuration.""I think ServiceNow is highly stable. These kinds of tools are used in a big company, and I haven't seen any issues in terms of the core platform."

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"The Xamarin platform can reduce overhead significantly through code-share and reuse. The typical team size for a Xamarin project is significantly reduced compared to purely native projects.""I like Renderers in Xamarin. They allow us to use native-platform controls easily.""The most valuable feature of the Xamarin Platform is that both the UI are the same in Android and iOS, in one project and Android and iOS, are applications for developing PCL projects. Additionally, the dashboard is good.""The solution is easy to understand and has banking integrated. The shorter development time, the bugging and as well as availability of a lot of documentation on the web. Also the native integration is easy.""The initial setup is very simple.""Being able to use the .NET framework and platform have me creating applications better than anyone who develops on Windows.""The most valuable feature of the Xamarin Platform is the deployment.""Xamarin.Forms exposes a complete cross-platform UI toolkit for .NET developers. The advantage is that a single team can target multiple platforms (Android, iOS, and Windows) on a shared C# codebase."

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Cons
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature.""I have a problem with the way the solution's price is calculated.""Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunky""It's not user-friendly by default, but it can be customized to be customer-friendly.""There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting.""There are a few things that it needs to improve, like automation of most things out-of-the-box. For example, when it comes to cloud management, we are still going with manual intervention. Instead of that, if we had an out-of-the-box feature available, that would be great.""Creating service catalog forms could be made easier.""There is inherent complexity with this tool because of the number of things that it can do."

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"For beginners, the entire setup can be overwhelming because it involves setting up development environments for iOS, Android, and Windows at the same time if you want to target all three.""All Xamarin library issues need to be taken care of as a top priority.""Regarding improvements, there are still some limitations with Xamarin, particularly regarding access to core functionality in Android and iOS.""Xamarin's profiling tools are only available for the highest tier of MSDN subscription and compatibility with platform-native profiling tools is rather lacking. This causes friction when working on performance-related issues.""I would like to see hot reload, similar to what Flutter has out-of-the-box. There is "Live Reload" but it’s still in preview and was only recently announced.""It is common to find a problem that you would need to develop from the start since there are no third-party components to reuse.""The file size is a bit big, so you have to make certain layers.""There is limited support for UX widgets."

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Pricing and Cost Advice
  • "The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
  • "It has a higher cost compared to local/regional solutions."
  • "We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
  • "It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."
  • "ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."
  • "ServiceNow is a leader and its pricing is quite good, quite competitive... Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably."
  • "Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive."
  • "Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."
  • More ServiceNow Pricing and Cost Advice →

  • "In most cases, it is sufficient to have free/community license. But if you plan to seriously develop production-level, highly polished apps, you need to use Xamarin.Profiler and the professional or enterprise license."
  • "For personal use, the Community Edition is free."
  • "This is a free product, so there is zero investment on licenses and IDE."
  • "Xamarin is available under several licensing arrangements. Each developer needs one license at least. All features, especially the Profiler, unlock only with the highest tier."
  • "It saved a lot of time and resources needed to develop a cross platform mobile app."
  • "Xamarin is free, or comes with Visual Studio. Therefore, it is very profitable."
  • "The price of the Xamarin Platform is not expensive. However, the price of the solution depends on the application that is made. For example, if you have small applications, it's different from large or enterprise applications."
  • "There's no licensing cost for Xamarin."
  • More Xamarin Platform Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping the… more »
    Top Answer:Hi Netanya I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp.  Because ServiceNow has a very strong module (Performance Analysis) reporting which will… more »
    Top Answer:It is user-friendly and simple to use.
    Top Answer:The platform is easy to learn as many tutorials are available on YouTube.
    Top Answer:Regarding improvements, there are still some limitations with Xamarin, particularly regarding access to core functionality in Android and iOS. When developers need to utilize certain core features of… more »
    Ranking
    Views
    17,450
    Comparisons
    10,561
    Reviews
    23
    Average Words per Review
    452
    Rating
    8.5
    Views
    1,487
    Comparisons
    1,029
    Reviews
    19
    Average Words per Review
    577
    Rating
    7.9
    Comparisons
    BMC Helix ITSM logo
    Compared 10% of the time.
    Microsoft Power Apps logo
    Compared 9% of the time.
    Pega BPM logo
    Compared 9% of the time.
    IBM Maximo logo
    Compared 4% of the time.
    Appian logo
    Compared 4% of the time.
    Appium logo
    Compared 32% of the time.
    Ionic logo
    Compared 27% of the time.
    OutSystems logo
    Compared 13% of the time.
    Apple Xcode logo
    Compared 12% of the time.
    Mendix logo
    Compared 6% of the time.
    Learn More
    Overview

    ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

    ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

    ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

    “The Smarter Way to Workflow”

    ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

    ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

    ServiceNow offers service management software for industries including:

    Cloud services
    Education
    Financial services
    Government
    Healthcare
    Manufacturing
    Telecommunications

    Reviews from Real Users

    PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.

    Xamarin is an open-source platform for developing modern and performant applications for iOS, Android, and Windows using.NET. Xamarin is an abstraction layer that manages how shared code is communicated to the platform's underlying code. Xamarin is for developers with the two following goals:

    • Cross-platform sharing of code, tests, and business logic.

    • Writing cross-platform apps in C# with Visual Studio.

    Xamarin allows developers to share an average of 90% of their program across platforms. This enables programmers to achieve native performance, look, and feel on each platform while writing all of their business logic in a single language (or reusing existing application code).

    Xamarin applications can be created on a PC or a Mac and compiled into native application packages, such as an .apk file for Android or an .ipa file for iOS.

    Xamarin Platform Features

    Xamarin Platform has many valuable key features. Some of the most useful ones include:

    • Complete binding for the supporting SDKs: Xamarin includes bindings for almost all of the underlying platform SDKs in iOS and Android.
    • Java, C, Objective-C, C, C++ Interop: Xamarin gives you the ability to use a variety of third-party code by providing tools for directly invoking Objective-C, Java, C, and C++ libraries.
    • Modern language constructs: Xamarin applications are written in C#, a modern language with many capabilities that Objective-C and Java do not have, like lambdas, LINQ, parallel programming, generics, and more.
    • Strong base class library (BCL): Xamarin apps use the .NET BCL, a large collection of classes with streamlined features, like powerful XML, database, serialization, IO, string, and networking support, among others.

    Xamarin Platform Benefits

    There are many benefits to implementing the Xamarin Platform. Some of the biggest advantages the solution offers include:

    • Native UIs and APIs: Xamarin delivers comprehensive access to each platform's native SDK and UI controls, projecting the entire native API of each device into C#. Therefore, the apps you develop are native instead of write-once/run-anywhere programs that look alien on every platform. Xamarin provides you access to all of the capabilities that distinguish each platform.
    • Share code between platforms: With Xamarin, you can share all code across platforms while providing a native user interface tailored to each individual device. With Xamarin, you can execute the same C# code on iOS, Android, and Windows Phone. With Xamarin, your software is compiled to a native binary rather than being interpreted, in contrast to other cross-platform frameworks. Even in the most demanding situations, native compilation provides users with excellent app performance. Xamarin provides responsive, multi-user input and feedback, fluid scrolling, sophisticated graphics and animations, complicated data visualization, and realistic high frame rates for games.
    • Code with C#: Write shorter, more concise, and more maintainable code by leveraging advanced language features, such as Language Integrated Query (LINQ), delegates, lambdas, events, garbage collection, and many other features. With Xamarin's fully extensible platform, you can include libraries written in C, Objective-C, C++, or Java. In C#, you have access to the entire native ecosystem of components and libraries.

    Sample Customers
    AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
    Cinemark, MixRadio, Sqor Sports, Storyo, JetBlue, The World Bank, Cr_dito Agrcola, Applied Research Associates
    Top Industries
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm15%
    Manufacturing Company11%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Educational Organization22%
    Computer Software Company11%
    Financial Services Firm10%
    Government7%
    REVIEWERS
    Financial Services Firm25%
    Music Company13%
    Manufacturing Company13%
    Computer Software Company13%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm11%
    Manufacturing Company11%
    Educational Organization8%
    Company Size
    REVIEWERS
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise65%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise30%
    Large Enterprise56%
    REVIEWERS
    Small Business47%
    Midsize Enterprise14%
    Large Enterprise39%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise15%
    Large Enterprise62%
    Buyer's Guide
    IT Service Management (ITSM)
    April 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: April 2024.
    768,886 professionals have used our research since 2012.

    ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while Xamarin Platform is ranked 6th in Mobile Development Platforms with 39 reviews. ServiceNow is rated 8.4, while Xamarin Platform is rated 8.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of Xamarin Platform writes "It's about to be retired and replaced with an inferior product, but offers excellent cross-platform development capabilities". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian, whereas Xamarin Platform is most compared with Appium, Ionic, OutSystems, Apple Xcode and Mendix.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.