We performed a comparison between RightScale Cloud Management Platform and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out what your peers are saying about VMware, Nutanix, IBM and others in Cloud Management."With this platform, users could migrate to the cloud on the go and use public cloud services like Oracle database while integrating with their own local storage."
"The most valuable feature is Optima, which is something that we use quite extensively."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"It helps streamline management and processes."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"It is a product that is familiar for a lot of users."
"The solution is very capable and user friendly."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"There is a problem with integration due to invalid private node security certificates."
"Technical support is an area that can be improved."
"If you are new to using the solution, you will find the setup complex."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The product needs to add a workflow insight tool."
"The tool can be improved by including more detailed information to assist new users."
"It should have better integrations with other solutions."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
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RightScale Cloud Management Platform is ranked 25th in Cloud Management with 4 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. RightScale Cloud Management Platform is rated 7.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of RightScale Cloud Management Platform writes "Good CMPs for cloud provisioning and excellent scalability". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". RightScale Cloud Management Platform is most compared with , whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management.
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