We performed a comparison between Microsoft Configuration Manager, Oracle Enterprise Manager, and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring."Endpoint Manager is valuable to our organization because it allows us to connect to our enterprise from remote locations securely. The most useful feature is its robustness and scalability. It is highly scalable and flexible, allowing us to use it in various environments. Additionally, we can specialize the policies related to each device group. This ensures that each group has access to the applications they need for their work and non-work hours."
"Provides great insight into the functionalities of the data scope."
"It works well for the endpoints for the customer I'm consulting. It has a bunch of knobs, and you can tune it to do lots of things."
"SCCM does everything from A to Z for a Windows operating system."
"The major features of this product are the reporting tools. The most valuable features are package deployment and application deployment. Security management is also good because any vulnerability will be identified, and you can fix it. It's the best tool because you never know what kind of client you will have. For example, you may have your offices in low bandwidth remote areas. But it's achievable because it accommodates the bandwidth that you have available. Microsoft Endpoint Configuration Manager is an excellent reporting tool for your environment. If you want to know the details about the hardware configuration, software configuration, what is causing a problem, or when a new feature update comes in for Windows, even that goes on SCCM itself. A lot of deployment stuff."
"I have found the solution to be scalable. We have around 50,000 users using the solution."
"Offers good patching."
"Microsoft Endpoint Configuration Manager is very scalable."
"The solution is easy to use and has good performance."
"It's easy to implement as it's made by Oracle for Oracle."
"The best part is the efficient database performance monitoring and the ability to take actions directly from there."
"It's user friendly."
"It is a scalable solution. So far, my company has not faced any issues with the scalability part of the solution."
"The product gives us as much control as we can have by providing a complete picture of the whole set of Oracle products."
"The most valuable feature of the solution is that it is a very user-friendly tool."
"The most valuable features are security and speed."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"I would like to see an agentless version of the solution."
"The tool's deployment is difficult. Microsoft needs to improve documentation with videos."
"Management of Linux devices could be improved."
"They need to improve the support for the Mac operating system."
"Our company would prefer not rebooting computers while people are using them. There seems to be no strategy behind it."
"Microsoft Endpoint Configuration Manager could improve the integration."
"There's no way to say, "I want this maintenance window to be on the second Tuesday of the month." It's strict. This window is this and that's it. You can't fluctuate."
"Devices like smartphones and tablets are managed very well on VMware, however, they are absent in SCCM. I could configure iPad from the VMware site and it was done very easily. It should be just as possible on SCCM."
"There's a lot of documentation to go through as a new user."
"Technical support could be faster."
"We could use it but definitely with some effort we can streamline much better and sometimes some box here and there, like 13C you have to really wait, but there are great features. Just have to make sure it is a stable product."
"The solution’s stability could be improved."
"It is complicated to run it on Google Chrome."
"We would like to have a single dashboard for monitoring and controlling all of our products."
"The solution is not as simple as people say it is."
"The user interface is not very interactive. It needs improvement."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"There could be flexibility in terms of customization."
"I would like them to add software inventory in the next release. We don't have that right now."
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