We performed a comparison between ManageEngine ServiceDesk Plus and Teamwork based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."There are a lot of great templates that you can take advantage of."
"Overall this is an easy and convenient solution to use."
"The solution offers a lot of opportunities for integrations."
"The GUI is very good."
"Referring to its on-premises deployment, it is easy to use and easy to deploy. Cloud deployment is done on its own. It is very easy to navigate, and the GUI is quite friendly. In terms of product functionality, we really like the ESL version. We can host multiple instances of services on a single server, such as one help desk and multiple instances."
"Its interface is most valuable. It is easy to use, and our customers find it amazing because of that. Nowadays, it is not only IT technicians who deal with tickets. People from HR and finance also handle tickets, and not all of them are tech-savvy, so it is nice for them to have an interface that they can easily relate to. They appreciate that."
"Service Catalog and Project Management are awesome features. Customers love them because they are easy to use and simple to install."
"I am enjoying the report features, they are quite good."
"The setup was very easy. Deployment was very fast for us. We started using it within two weeks."
"It is a very stable solution...The initial setup of Teamwork is easy."
"Teamwork has made process management easier and much better. It is very robust and improves by making a lot of changes. It is easy to use and has lots of reports."
"I'd like to understand more technical features due to the fact that I want to teach globally. I understand all the questions in the search engine. I want to find more technical information about the product."
"ManageEngine has developed and implemented new features in its cloud version. I would like to see the features extended to the on-premises version."
"The product needs to allow for implementation for other departments besides the IT help desk."
"ManageEngine ServiceDesk Plus moves changes to the production directly. We need a local touch in support."
"There's no native integrations between the systems."
"Customization has room for improvement in ManageEngine ServiceDesk Plus."
"The solution’s reporting could be improved."
"Improvement is needed in the Software Assets Management functionality."
"The screen sharing provided by the solution can be a challenge to a user. Screen sharing is an area that needs improvement in the solution."
"The product could be improved with more integrations and a mobile app."
"The product is expensive. It needs to have a more robust and customizable calendar."
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ManageEngine ServiceDesk Plus is ranked 4th in Help Desk Software with 57 reviews while Teamwork is ranked 23rd in Project Management Software with 3 reviews. ManageEngine ServiceDesk Plus is rated 8.0, while Teamwork is rated 8.4. The top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". On the other hand, the top reviewer of Teamwork writes "A flexible, stable, and scalable tool requiring an easy initial setup phase". ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, BMC Helix ITSM and Zoho Desk, whereas Teamwork is most compared with Smartsheet, Jira, monday.com and OpenText Project and portfolio Management.
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