Knack vs ServiceNow Now Platform comparison

Why PeerSpot?

Knack and ServiceNow are both solutions in the Rapid Application Development Software category. Knack is ranked #35, while ServiceNow is ranked #16 with an average rating of 8.4. Additionally, 100% of Knack users are willing to recommend the solution, compared to 98% of ServiceNow users who would recommend it.

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Executive Summary

We performed a comparison between Knack and ServiceNow Now Platform based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, ServiceNow, Oracle and others in Rapid Application Development Software.

To learn more, read our detailed Rapid Application Development Software Report (Updated: October 2026).

Buyer's Guide

Rapid Application Development Software

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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it_user1460940

Managing Director at ITdirector.ie

Flexible and granular security options, good filtering, and the pricing model is cost-effective

The vendor does a really poor job of marketing this software because it should be more popular. This is something that I have pointed out to them. It's a super piece of software, but very few people are aware of it. I am an EX-IT director and I've worked in big systems, and I'm amazed this solution isn't more popular. The "native" integration with other products could be improved. The user interface for the systems that you build can use some improvement because as it is now, you may have to use HTML and CSS to make it look more modern or to match a clients existing look. The documentation is amazing, although they don't do videos and their YouTube channel is very poor. They could create some training videos.

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Vishal Savajiani

Senior Analyst at DXC Technology

Low-code workflows have transformed how we automate processes and build enterprise apps

First and foremost, ServiceNow Now Platform allows us to do a low-code or no-code platform, which is the wonderful first feature. On top of that, if you want to do some customization along with the low-code and no-code, you can do it. Beyond that, if you write a full-fledged customized code and make your functionality, you can do it. Workflow is there, and we can automate our workflows. Flow is there as an option. Apart from workflow and flow, we have many business rules and script includes. These are all the technical components and features of ServiceNow Now Platform that allow us to achieve our objective. ServiceNow Now Platform offers a very easy feature that we call workflow or flow. Using workflow or flow, we can customize industry workflows. The development on that flow is very simple, and you can use drag and drop functionality. If you want to do some scripting, you can do it. This is an awesome feature of ServiceNow Now Platform that allows us to develop or automate any flow in quick time. Internally, ServiceNow Now Platform uses a lot of AI features and machine learning features. This makes it more wonderful. AI and machine learning are the core of ServiceNow Now Platform, and they are using it heavily. It is making a lot of impact on deliverables. You can develop anything whatever you want on ServiceNow Now Platform. If you understand ServiceNow Now Platform capabilities, you can develop a full-fledged application on ServiceNow Now Platform easily. You don't have to write scratch code or do any database operations. You just need to create tables and forms, which are very easy to develop if you are familiar with ServiceNow. Everything is on one platform, so it is a single source of data that you can find on ServiceNow itself for the overall enterprise. ServiceNow Now Platform offers a reporting feature very well. Along with the reporting, they are offering workspace and dashboard. All these UI interfaces you can use to extract precise information for your customer. This is really helping the customer make decisions with the precise and versatile reports. You can have a list report view, a graph report view, or a pie chart. All these features can be developed quickly and used in ServiceNow. This is where ServiceNow Now Platform makes a lot of difference.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has absolutely been worth it for us and has provided us with good value."

"Business process automation has improved the efficiency and accuracy of processes and reduced manual efforts which can be utilized in value addition for the firm."

"We had an old ERP which required human interactions because of the lack of a system, and what we did is have the robotics read an invoice and plug it directly into our ERP, avoiding the extra steps, saving about an hour-and-a-half a day and 20 percent of an FTE."

"It helps with the speed on improving processes and the results of those processes."

"I started my RPA journey with Automation Anywhere only because it is the best available solution in the market."

"On a scale of one to ten, I would rate Automation Anywhere a nine."

"My experience with Automation Anywhere is quite good because we can automate the whole end-to-end process with no human intervention, and we are able to focus on higher-value activities rather than working on the same repetitive tasks, which is quite important and gives the highest impact to the business as well."

"Even as we were getting into RPA for the first time, I found it easy to understand this tool."

More Automation Anywhere pros

"Overall, I am a big fan of Knack."

"The security is the most valuable feature, in particular, the way I can give different access to different areas to different people, so you can really fine-tune access for different users."

"It is a scalable and a stable platform."

"You can develop anything whatever you want on ServiceNow Now Platform."

"This is a great workflow tool that offers great support."

"The primary feature we find valuable is data management."

"The workflow feature really has a lot of value because you can create workflows in a simple, intuitive way, and with a few clicks you can actually develop quite a complex workflow using tool and product life cycles and so on."

"This one platform, where the end-users can manage all of their demands and see all of their devices, including their cell phone contracts, makes our lives easy."

"Scalability-wise, it is a very good solution."

"We have seen a big improvement in the experience that we want to create for our end users."

More ServiceNow Now Platform pros

Cons

"IQ Bot is useful but the price is not friendly."

"Some things that I do not see as of today are interactive chat or video interface. These are things that I will look for in future. I saw something like picture recognition, but something like a video or voice recognition is something that I'm looking for in the Automation Anywhere platform as an end user and even as a reseller."

"Regarding the UI, once you're in some of the screens there are fixed dialogues. They are a set size, so there's a lot of horizontal scrolls and vertical scrolls."

"One thing with the bot that we are always struggling with is the memory management."

"Automation Anywhere could improve its integration with Python and other programming languages."

"There is definitely some room for improvement there. It is sort of a hit and miss with their support engineers, you have some really good ones and some that aren't."

"Sometimes, while recording, the screen hangs and we are not able to perform any actions during that time."

"We did use quite a bit of Citrix automation. Of course, AI Sense helps you through that. There are two big challenges that I can think of with Citrix automation. Your making multiple hops into end-to-end systems. As you are rating the screen, which is a screen within a screen, which is what Citrix automation is, the complexity increases. That is where the two things will come in: the tool's functionality and the beauty of design. These two have to come in together to make it work. If you don't have one or the other, it's not going to work."

More Automation Anywhere cons

"The user interface for the systems that you build can use some improvement because as it is now, you have to do a lot of HTML and CSS to make it look modern."

"The basic reporting system is rather static."

"The solution's user interface is very average, and it needs to be more enriched and user-friendly."

"The number of API calls processed by the tool, specifically when the API calls increase, will cause a lot of load on the platform, and it tends to not work very efficiently."

"ServiceNow Now Platform's technical support needs to improve."

"The user experience could be improved. The current design of forms lacks intuitiveness, as there seems to be only one form available for all types of operations."

"The user interface could be modernized and made more attractive for users."

"The tool has a lot of limitations."

"The initial setup requires a lot of customization based on the individual company's processes."

More ServiceNow Now Platform cons

Pricing and Cost Advice

"I've seen the price vary by whether the client is going to scale and adopt a tool."

"We save 34,000 hours of time per year and have recouped up to $6000 in lost revenue."

"Additional costs will be for the machines and the number of machines that you are using. You can deploy virtually as well as on physical machines. In both the situations, you do need to allocate a certain budget for securing the machines and where the software will be installed and running. The machines cannot be used for anything else, because only a certain bot can run at a certain time. You need to be very particular about your scheduling of running the bots, and while the bot is running nobody can use the machine. You cannot have an agent working on a machine and the bot running in the background. It has to be completely dedicated. Then there are the network bandwidth requirements and space requirements, which are additional costs apart from the licensing and software costs. The developer is also going to charge you for their coding time too."

"Our costs are approximately between $5,000 to $10,000 per license."

"Including the AWS setup and everything per license, it costs us around $10,000 on an annual basis. I believe that is pretty reasonable considering the teams that we have."

"We save approximately 10,000 hours per year."

"There is an annual subscription for Automation Anywhere."

"It is not cheap, but we are able to get an ROI."

More Automation Anywhere pricing and cost advice

"This product has really good value, as it doesn't have a per-user cost, there's a flat fee."

"There are extra expenses for maintaining the product apart from the licenses."

"The solution is expensive."

"I would rate the pricing an eight out of ten, with ten being very expensive solution."

"The product is very expensive."

"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."

"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."

"The pricing of this solution is done annually and it is very expensive."

"From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Comms Service Provider

16%

Construction Company

12%

University

10%

Financial Services Firm

Outsourcing Company

14%

Construction Company

12%

Financial Services Firm

11%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	563

No data available

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	3
Large Enterprise	36

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

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What is your experience regarding pricing and costs for ServiceNow Now Platform?

I do not know the setup cost details. I am not at that level where I make decisions on the cost.

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What needs improvement with ServiceNow Now Platform?

There are areas of ServiceNow Now Platform that could be improved or enhanced in the future. So far, I do not have ma...

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What is your primary use case for ServiceNow Now Platform?

As a customer of this solution, I use it as a ticketing platform in my projects. I have multiple use cases for Servic...

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 10% of the time

Blue Prism vs Automation Anywhere

Compared 6% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 4% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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Zoho Creator vs Knack

Compared 12% of the time

Caspio vs Knack

Compared 11% of the time

TrackVia vs Knack

Compared 9% of the time

Lovable vs Knack

Compared 7% of the time

More Knack Competitors

Airtable vs ServiceNow Now Platform

Compared 15% of the time

Unqork vs ServiceNow Now Platform

Compared 7% of the time

Microsoft Power Apps vs ServiceNow Now Platform

Compared 5% of the time

Pega Platform vs ServiceNow Now Platform

Compared 4% of the time

OutSystems vs ServiceNow Now Platform

Compared 4% of the time

More ServiceNow Now Platform Competitors

Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

Rapid Application Development Software

October 2026

Download Knack product report

Buyer's Guide

ServiceNow Now Platform

October 2026

Download ServiceNow Now Platform product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Interactive Demo

Automation Anywhere

Demo not available

Knack

Demo not available

ServiceNow

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

Knack is a web-based platform designed to help professionals create customized business applications without prior coding knowledge. It facilitates data management and streamlines interactions by offering intuitive tools and pre-built templates adaptable to specific business processes.

Knack's robust functionality supports businesses in automating workflows and enhancing productivity. Users can build databases, manage data efficiently, and interact with the system through user-friendly interfaces. Knack allows multiple teams to collaborate in real-time with controlled access to sensitive data. Streamlined workflows facilitate data transformation and business insights while providing security for user transactions.

What are Knack's most important features?

Customizable Database: Design and structure databases according to business requirements.
Visual Builders: Create forms, views, and workflows using a drag-and-drop interface.
Integration: Connect with other platforms and services seamlessly.
Data Security: Protect business data with robust security protocols.
Real-time Collaboration: Enhanced communication and data sharing among team members.

What benefits should users look for in reviews?

Ease of Use: Intuitive design for fast adoption and onboarding.
Flexibility: Adaptable to evolving business processes.
Efficiency: Improves task completion and reduces time spent on manual data entry.
Scalability: Supports business growth with scalable features.

In industries such as retail, healthcare, and finance, Knack is implemented to manage customer data, automate patient records, and track financial transactions. Its flexibility allows businesses to customize workflows without needing advanced technical skills, making it a versatile tool across multiple sectors.

Knack

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Siemens Kaiser Permanente VMware SunChemical C.R. England Philips The Salvation Army United Way U.S. Green Building Council Cambridge University Press

experian, beachbody, health partners

Buyer's Guide

Rapid Application Development Software

October 2026

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